Hilton Garden Inn Louisville Downtown

Guests have consistently praised the hotel's cleanliness, mentioning that the rooms are spacious and clean, and the staff is helpful. However, some guests have reported issues with cleanliness, such as finding hair on surfaces and in the bathroom.

The hotel offers parking options, including secured parking and an EV charging station. However, some guests have expressed dissatisfaction with the parking fees, mentioning that they were charged more than expected for parking.

While many guests have found the beds to be comfortable and clean, a few have reported that the beds were uncomfortable and hard.

Guests have enjoyed the on-premise restaurant and rooftop bar, praising the food and the service. However, some guests have expressed dissatisfaction with the breakfast, mentioning that it was not good for the price.

The hotel's staff has been described as friendly, helpful, and accommodating. Guests have particularly appreciated the free shuttle service to downtown attractions and restaurants. However, a few guests have reported negative experiences with the front desk service and communication issues with the staff.

Some guests reported that street-facing rooms can be noisy in the morning, so consider requesting a room away from the street for a quieter stay.

Some guests were disappointed by the lack of basic toiletries in the bathroom, such as hand soap and shower gel. It may be helpful to check the availability of these amenities upon arrival.

Several guests mentioned that parking fees were higher than expected, with some experiencing discrepancies in the amount charged. It's advisable to clarify parking costs and policies at the time of booking or check-in.

Guests appreciated the hotel's complimentary shuttle service to downtown attractions and restaurants. Take advantage of this convenient service for easy transportation.

While some guests enjoyed the nearby night club, others found it to be a source of noise. If sensitive to noise, it's worth considering this aspect when choosing a room.

A few guests mentioned discrepancies between the room type booked and the room received. It's advisable to verify the room type upon check-in to ensure it aligns with the reservation.

Many guests praised the hotel's rooftop bar, 8UP, for its ambiance and convenience. Consider visiting the rooftop bar for a pleasant dining and social experience.

Some guests experienced long wait times for the elevators, particularly when only one was operational. Being aware of potential delays can help manage expectations during busy periods.

While many guests found the rooms clean, a few others reported issues with cleanliness. It may be helpful to inspect the room upon arrival and address any concerns with the staff promptly.

The hotel's proximity to popular attractions such as the Louisville Palace and the Louisville Slugger Museum makes it convenient for sightseeing. Take advantage of the central location to explore these nearby points of interest.