Louisville Car Rentals

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Louisville car rental reviews and directory

Alamo
Car rental reviews:
Excellent (8.5, 12 reviews)
Car rental locations in Louisville:
1 location
Alamo
Locations in Louisville
600 Terminal Dr Ste 8
+1 888 826 6893
  • 7.5
  • 8.6
  • 8.2
  • 7.7
  • 8.0
Recent reviews
10.0 Excellent
Nov 28 2015
Great price and service
Pros: We recieved a brand new suv and the price for the week rental was outstanding.
Cons: The gas tank size was a little small.
10.0 Excellent
Dec 13 2015
Awesome vehicles
Pros: The SUV was awesome!! Nearly brand new!!
5.6 Okay
Dec 17 2015
Pricing
Pros: I liked the car
Cons: I didn't understand the car and why it was beeping or why it kept showing me different numbers on the screen. I didn't know how to work it. Also, Kayak gave me one price and then the airport charges me almost another $125. I was really pissed off about that. Don't show a price online and then I have to pay over $100 more when I get to the airport. I will never use Kayak again, I cannot trust it.
9.6 Excellent
Jan 4 2016
No problems
Pros: Everyone was very friendly and helpful.
Cons: Confusing walking from return area to rental office and airport terminal. Signage needs to be better.
2.0 Poor
Jan 5 2016
Horrible experience
Pros: I liked absolutely nothing! Horrible experience, never again!!
Cons: The entire experience was a mislead goose chase with no good ending. Worst experience I've ever had with a company, the man that ran the pickup location, and the customer service people. Over all it was a disappointing tear filled experience.
10.0 Excellent
Jan 6 2016
Easy, fast, great customer service.
Pros: Desk staff helpful and pleasant and fast service. Car was clean and well maintained.
10.0 Excellent
Mar 6 2016
Pros: Everything went very smooth --- no issues -- convenient
Cons: I wanted the suburban --- was initially offered a Durango --no go--- 3 6'5" men are not gonna fit in Durango --- not comparable --- but was very quickly corrected and I was able to acquire the suburban
10.0 Excellent
Mar 28 2016
Great Rate
Pros: No issues; convenient terminal location.
Cons: A little upselling at desk.
5.6 Okay
Apr 26 2016
Disorganized
Pros: I had a poor experience--no positive to share.
Cons: Louisville was very disorganized. I had difficulty knowing where to take the car to be checked in--very poor signage. I ended up pulling up to an Enterprise sign for checkin, I couldn't find one for Alamo. I was told I was at the right place. No directions were offered on how to even get into the airport!
10.0 Excellent
Jun 24 2016
Super easy and quick process.
Pros: I reserved online, was only at the counter for less than 5 minutes and car was ready and clean for me.
Dollar
Car rental reviews:
Okay (5.3, 10 reviews)
Car rental locations in Louisville:
1 location
Dollar
Locations in Louisville
600 Terminal Drive
  • 5.4
  • 5.2
  • 5.6
  • 4.6
  • 5.6
Recent reviews
7.2 Good
Oct 14 2015
Nice car, misleading online reservation, slow serv
Pros: The car was a good value.
Cons: There was a very long wait at the Dollar counter at Louisville airport (one hour for 4-5 customers). I had reserved a "Special" online because it was described as capable of holding five people and two suitcases. The lady at the counter was friendly, but told me I would need to upgrade to get something big enough. I needed the space for luggage, so I paid extra (she did offer some kind of discount) and choose a Corolla.
2.0 Poor
Nov 10 2015
Charged me double then quoted rate
Cons: When I arrived at the desk and showed them my reservation, they didn't want to honor it and told me they don't ahve the size car available for this rate. They forced me to take something larger and charged me $89 vs 43
8.8 Excellent
Nov 17 2015
Great customer service!
Pros: The people who work here are very nice & divided great customer service.
Cons: They couldn't find the reservation I made through kayak.com & told me they were out of rentals. (Like - the excellent rep there found me a car & gave me the price I had it online for.)
2.0 Poor
Dec 1 2015
Pros: NA
Cons: I never actually got the car. I went to pick it up and they tried to add in over 400 dollars in fees. They wanted to charge me about 700 dollars for one weeks rental. I will not be using Kayak again or Dollar. Kayak gave me a 250 dollar quote. It was obviously way off.
2.0 Poor
Feb 6 2016
The Worst Experience
Pros: I liked nothing about Dollar
Cons: I didn't like anything about about Dollar
2.0 Poor
Apr 11 2016
Pros: It was easy to rent on kayaks website.
Cons: The agent was rude and over charged us and did nothing to make me feel good as a customer. Her name was Anna. Her bad customer service makes me never wanna rent from Dollar again.
2.8 Mediocre
Apr 14 2016
Not worth it.
Pros: Drop-off worker was nice
Cons: Pushy counter agent. Car smelled strongly of fast food hamburgers. Cost for Ford Fiesta for a 24 hr weekday rental? $53. Outrageous.
8.0 Good
Apr 28 2016
clerk at the airport.
Pros: I liked the price for the rental and the accessibility at the airport.
Cons: The customer service I recieved from the clerks at both picking up and dropping off.
10.0 Excellent
May 2 2016
Pros: Great price and new car!
8.0 Good
May 9 2016
The agent was hard selling insurance and upgrading
Cons: The agent was terrible! Obviously making commission on up-selling car size and insurance. Obnoxious.She even said "you won't like how small the car is when you see it!"
Budget
Car rental reviews:
Okay (6.0, 5 reviews)
Car rental locations in Louisville:
5 locations
Budget
Locations in Louisville
146 East Broadway
+1 502 561 0674
2520 Plantside Drive
+1 502 499 2520
4330 Crittenden Drive
600 Terminal Drive
+1 502 366 3360
9012 Taylorsville Road
+1 502 491 9153
  • 6.0
  • 4.8
  • 6.4
  • 5.6
  • 7.2
Recent reviews
4.8 Okay
Nov 21 2015
Pros: The car, a Kia Optima, was very nice. Great gas mileage. Reservation agent was very helpful.
Cons: At pickup the car smelled like cigarette smoke. At return the counter agents were unable to do split payments. It's very difficult to understand how a business would not expect more than one party to share a rental and the cost.
9.2 Excellent
Dec 13 2015
Everything was smooth for the most part
Pros: Pick up time was good and quick no complaints I would use them again.
6.0 Okay
Mar 7 2016
Car smelled like smoke
Cons: Car smelled like smoke and the agent wouldn't do much about it except add it on my contract that it wasn't me. It was so bad that I had to travel with the windows down.
8.0 Good
Jul 10 2016
Cons: First car was not clean and AC did not work but replacement vehicle was great.
2.0 Poor
Nov 12 2015
Rip off
Pros: I was very disappointed
Cons: dirty call a lot of miles very rude employees charged me for an extra day for being 34 minutes late I'll never rent from budget again
Hertz
Car rental reviews:
Okay (4.6, 5 reviews)
Car rental locations in Louisville:
6 locations
Hertz
Locations in Louisville
1215 S Hurstbourne Pky
3700 Crittenden Drive
+1 502 403 1292
3933 Bardstown Rd
4165 Bardstown Road
4813 Dixie Highway
600 Terminal Drive Ste 11
  • 4.4
  • 4.4
  • 4.8
  • 4.8
  • 4.8
Recent reviews
2.4 Mediocre
Dec 8 2015
Cons: Pick up/drop off bad horrible service. Quality of car was not what I chose/paid for when selecting my rental.
3.2 Mediocre
Aug 14 2016
Bad Rental
Cons: Pickup wasn't at airport. Car wasn't ready; still had to be cleaned. They gave me the car with an empty gas tank. And the car smelled of smoke. Would not ever text from them again.
2.0 Poor
Oct 14 2015
No car available
Cons: I called prior to taking a cab to the rental location to find they had no cars. They called me back at closing time to say the car had still not been returned and the earliest I could pick it up was 8am, which was when I needed to be at my first meeting. I used a ride service to get to my destination.
8.4 Excellent
Jul 19 2016
Great gas mileage !
Pros: Car was very good with gas mileage. We drove 2200 miles for roughly $100 USD.
Cons: Car was a wee bit small for a trip to Smyrna Beach, Florida vacation trip. with two kids aged 7/10. Trunk / Hatch area a bit small also. I just needed to upgrade to mid size car next time.
7.2 Good
Aug 18 2016
One-Way Rental
Pros: I loved that they didn't charge a huge drop-off fee for the one-way rental. The staff was very nice and professional at the location where I picked up the vehicle.
Cons: The car was not very clean and smelled of cigarette smoke.
Enterprise
Car rental reviews:
Good (6.5, 4 reviews)
Car rental locations in Louisville:
17 locations
Enterprise
Locations in Louisville
10500 Westport Rd Ste 102
+1 502 412 5111
110 Ten Pin Ln
+1 502 896 9988
11400 Westport Rd
5024125160
1360 Bardstown Rd
+1 502 459 3115
1850 S Hurstbourne Pkwy Ste 189
+1 502 493 9988
3201 Dixie Hwy
+1 502 778 0096
3924 Westport Rd
+1 502 894 0032
4149 Bardstown Rd
+1 502 458 5522
4220 Bardstown Rd
+1 502 456 3320
4307 Preston Highway
+1 502 363 4422
433 S 8th St
+1 502 589 2211
4505 Poplar Level Road
+1 502 966 8455
4911 Dixie Highway
+1 502 448 2211
6 Swope Autocenter Dr
+1 502 495 6118
600 Terminal Dr Ste 18
+1 502 366 4700
7801 Preston Hwy
+1 502 968 0894
9090-b Dixie Hwy
+1 502 937 0485
  • 6.0
  • 6.0
  • 6.0
  • 7.0
  • 7.5
Recent reviews
2.8 Mediocre
Nov 5 2015
i was unable to rent from enterprise
Pros: Allianz insurance experience was easy and attentive, also, a good price.
Cons: Pushy service, hard sold insurance to an already insured car, car ended up being rented by my GF , paperwork was incomplete and incorrect, overall horrid.
8.8 Excellent
Jul 3 2016
Great rental co, not so great car
Pros: Gas mileage was great, the car looked nice, enterprise rental was great to work with.
Cons: The vehicle was not very comfortable, wasn't a very smooth ride, hard to get in and out of for my husband who is 6'0.
10.0 Excellent
Aug 31 2016
seamless transaction
Pros: easy!
Cons: ?
4.4 Okay
Aug 28 2016
Pushy employee at airport pick up
Pros: The employee tried to sell me insurance from enterprise despite informing him that I have coverage . He became polite to rude when I told him I did not want insurance and pre pay fuel .
Payless
Car rental reviews:
Mediocre (3.5, 4 reviews)
Car rental locations in Louisville:
1 location
Payless
Locations in Louisville
600 Terminal Drive
+1 502 380 2266
  • 3.5
  • 4.0
  • 3.5
  • 3.0
  • 3.5
Recent reviews
6.0 Okay
Nov 13 2015
Pros: the car was fine. not great sight lines but fine for a quick rental.
Cons: pick up was extremely slow. the place was understaffed and having computer issues. the guy was having a bad day but it seemed like that was a regular occurrence. drop off was better. Watching the other companies in the rental area I will pay a little more to go with another brand in the future. they were clearly better staffed and more helpful.
2.0 Poor
Dec 6 2015
Two hour window
Cons: I showed up after my designated pick up time only to realize that I had a two hour pick up window. Because I didn't show up within two hours of my appointment, I was stranded at the airport. I had to go with another agency which was a 50% increase in price. Not a good experience.
2.0 Poor
Jun 13 2016
They didn't save a car for my reservation!
Cons: I arrived from my flight (on-time) to find a gentleman sitting behind the counter with headphones on, staring at his computer screen. After putting my ID & credit card on the counter, it still took him around 30 seconds to acknowledge my existence. Removing his headphones, he took my ID, typed my information into his computer, and then (without saying anything to me) walked over to his counterpart at the next agency. After a brief discussion, he returned and said "I see you have a reservation, but we have no cars." What is the possible purpose of taking a reservation if you won't actually hold a car for it? I even asked about returning to the airport the next morning to pickup a car, but he said I would just have to make a new reservation...obviously I didn't have faith in their system at that point.
4.0 Mediocre
Jul 20 2016
Long waits, poor service
Pros: Car was satisfactory
Cons: Absurdly long wait to get car due to understaffed desk. No one to accept the return.
Avis
Car rental reviews:
Good (6.5, 3 reviews)
Car rental locations in Louisville:
6 locations
Avis
Locations in Louisville
146 East Broadway
+1 502 561 0768
2520 Plantside Drive
+1 502 499 9925
4330 Crittenden Drive
+1 502 380 1515
4807 Outer Loop Drive
(1) 502-966-2243
600 Terminal Drive
+1 502 368 5851
9012 Taylorsville Road
+1 502 499 9716
  • 6.7
  • 7.3
  • 8.0
  • 5.3
  • 5.3
Recent reviews
9.6 Excellent
Oct 21 2015
Great car - the second one that is - first was dir
Pros: helpful desk staff and cars right there at the terminal
Cons: first car was dirty and the one person in the parking lot was on a phone in a running car near us talking loud with a foul mouth. It would be better for Avis if he was cleaning the dirty car they first gave us
4.0 Mediocre
Jul 12 2016
Cons: I waited four hours for a replacement in Newark. I ended up having to pay for a hotel because I got drowsy after waiting for four hours. I called Louisville to advise I was delayed and they still charged me for an extra day. Credit has not come through.
6.0 Okay
Jun 21 2016
Pros: The car was clean and a nice vehicle.
Cons: The car was not ready for us at the designated time. Then the attendant said they did not have one at all. After several hours she found one at another site. All this caused stress and delayed our vacation by more than 5 hours. Then the price was even higher than originally quoted not a single discount for my inconvenience or their confusion.
National
national
Car rental reviews:
Poor (2.0, 1 reviews)
Car rental locations in Louisville:
1 location
National
Locations in Louisville
600 Terminal Dr Ste 8
+1 888 826 6890
  • 2.0
  • 2.0
  • 2.0
  • 2.0
  • 2.0
Recent reviews
2.0 Poor
May 27 2016
Cons: I called National and cancelled the rental the same day as my search changed the rental dates and I did not notice until after I booked. I was still charged the additional insurance to my credit card and now fighting to have that refunded.
Thrifty
thrifty
Car rental reviews:
Good (8.0, 1 reviews)
Car rental locations in Louisville:
2 locations
Thrifty
Locations in Louisville
3700 Crittenden Dr
600 Terminal Dr
  • 8.0
  • 8.0
  • 8.0
  • 8.0
  • 8.0
Recent reviews
8.0 Good
Oct 17 2015
Watch out for unscrupulous counter person. SDF
Cons: Counter person at SDF Louisville told me you " must " take our min insurance adding an additional $130 to the tab. After already signing, I realized that I do NOT have to take thrifts minimum insurance policy. When I re approached him he became upset with me" you told me to put it on" . I had registered for an intermediate an he gave me a Chevy that was not a intermediate. I had to drive 4 crammed people( one of which was my boss) from Louisville to Nashville. I had ask for something large enough to to fit 4 comfortably.
Advantage
advantage
Car rental locations in Louisville:
1 location
Advantage
Locations in Louisville
600 Terminal Drive
502-363-2650
Europcar
europcar
Car rental locations in Louisville:
1 location
Europcar
Locations in Louisville
Please Go To The National Counter
+1 502 361 2515
Sunnycars
sunnycars
Car rental locations in Louisville:
1 location
Sunnycars
Locations in Louisville
600 Terminal Drive KY
U-Save
u-save
Car rental locations in Louisville:
1 location
U-Save
Locations in Louisville
4443 Dixie Highway
502-363-4646
45 travelers who rented a car in Louisville gave the car agency they used an average rating of 6.2

Car Rental Locations in Louisville

Louisville
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