Louisville Car Rentals

Never got car

Pros: I liked the deal that was advertised on Kayak, although it wasn’t honored upon arrival.

Cons: I booked the deal ($37 for two days) but when I got to the airport I was told the economy cars were not available. The lady said she’d cut me a “deal” and up charge $20 for a midsize. I didn’t want to pay nearly $60 for such a short period. After politely saying I’d like to see if I can find something cheaper, I went in the kiosk adjacent to her, which was Thrifty. She (rather rudely) told me that they are the same company and won’t be able to give me anything better. One of the Thrufty employees had to correct her and said that was exactly true. I said I didn’t realize that and left irritated and somewhat embarrassed that she said that openly in front of other people. So, I walked down to National. The guy there was very nice and hooked me up with a brand new Ford Fusion hybrid for $42. That was my first interaction with Dollar, and it wasn’t a pleasant one.

Be sure to check your bill

Pros: The car was new and very clean. I had a Chrysler 300.

Cons: The quoted rental was $327, i was charged 1,899.00. I checked my receipt prior to leaving and brought it to the rental stand to have corrected. $30 minutes later they agreed to adjust the bill to the qioted amount. Very poor service.

Cons: Agent did not inform me that adding a driver - my wife - would be an additional cost. Agent tried too hard to upsell on insurance and upgrade vehicle, without informing me of these charges.

Cold and emotionless reception.

Pros: The vehicle was clean.

Cons: I arrived about 30 minutes early and was told they had no cars available other than larger ones that would cost more. I was even willing to take a smaller sized vehicle. I got nothing but condescending looks and stiff rejections. I decided to go get something to eat and come back later. When I got back, I asked if the car was ready. they had several to choose from. I asked if there was an American make available. I was told no. I reluctantly accepted a Nissan. The vehicle was clean, but was not comfortable to drive. Seat would not go back far enough and lumbar support was not working right. It also had sluggish acceleration and overly sensitive brakes. Typical Nissan.

Pay extra

Pros: Nice Suv

Cons: I have to pay more because they doesn’t found my suv that I pay

Debit card policy

Cons: At pick up was told that debit card they will need to check credit. This should be stated upfront at the time of booking. And not in fine print. Ended up not renting and going. Through a lot of inconvenience