Louisville Car Rentals

Cons: The gas tank size was a little small.

Cons: I didn't understand the car and why it was beeping or why it kept showing me different numbers on the screen. I didn't know how to work it. Also, Kayak gave me one price and then the airport charges me almost another $125. I was really pissed off about that. Don't show a price online and then I have to pay over $100 more when I get to the airport. I will never use Kayak again, I cannot trust it.

Cons: Confusing walking from return area to rental office and airport terminal. Signage needs to be better.

Cons: The entire experience was a mislead goose chase with no good ending. Worst experience I've ever had with a company, the man that ran the pickup location, and the customer service people. Over all it was a disappointing tear filled experience.

Cons: I wanted the suburban --- was initially offered a Durango --no go--- 3 6'5" men are not gonna fit in Durango --- not comparable --- but was very quickly corrected and I was able to acquire the suburban

Cons: A little upselling at desk.

Cons: Louisville was very disorganized. I had difficulty knowing where to take the car to be checked in--very poor signage. I ended up pulling up to an Enterprise sign for checkin, I couldn't find one for Alamo. I was told I was at the right place. No directions were offered on how to even get into the airport!

Cons: There was a very long wait at the Dollar counter at Louisville airport (one hour for 4-5 customers). I had reserved a "Special" online because it was described as capable of holding five people and two suitcases. The lady at the counter was friendly, but told me I would need to upgrade to get something big enough. I needed the space for luggage, so I paid extra (she did offer some kind of discount) and choose a Corolla.

Cons: When I arrived at the desk and showed them my reservation, they didn't want to honor it and told me they don't ahve the size car available for this rate. They forced me to take something larger and charged me $89 vs 43

Cons: They couldn't find the reservation I made through kayak.com & told me they were out of rentals. (Like - the excellent rep there found me a car & gave me the price I had it online for.)

Cons: I never actually got the car. I went to pick it up and they tried to add in over 400 dollars in fees. They wanted to charge me about 700 dollars for one weeks rental. I will not be using Kayak again or Dollar. Kayak gave me a 250 dollar quote. It was obviously way off.

Cons: I didn't like anything about about Dollar

Cons: The agent was rude and over charged us and did nothing to make me feel good as a customer. Her name was Anna. Her bad customer service makes me never wanna rent from Dollar again.

Cons: Pushy counter agent. Car smelled strongly of fast food hamburgers. Cost for Ford Fiesta for a 24 hr weekday rental? $53. Outrageous.

Cons: The customer service I recieved from the clerks at both picking up and dropping off.

Cons: The agent was terrible! Obviously making commission on up-selling car size and insurance. Obnoxious.She even said "you won't like how small the car is when you see it!"

Cons: The location that I choose was a little bit out of the way.

Cons: Pick up/drop off bad horrible service. Quality of car was not what I chose/paid for when selecting my rental.

Cons: Pickup wasn't at airport. Car wasn't ready; still had to be cleaned. They gave me the car with an empty gas tank. And the car smelled of smoke. Would not ever text from them again.

Cons: Had to wait for car to be delivered about 1/2 hour, Was ordered 3 weeks iin advance.

Cons: Though I had indicated I wanted to pick up and drop off at the Louisville airport, I was scheduled to pick up and drop off at an off-airport site. The folks at Hertz rectified this, but I had to pay a $15 fee. Considering the price, this was acceptable, but I'm not sure I didn't just luck out in encountering Hertz people who were willing to help.

Cons: The steering wheel doesn't telescope forward, and as I sit with the seat fairly far back to accommodate for my legs, it resulted it me hunching forward to reach it properly. The Yaris also has some sizeable blind spots, and as my rental was an economy, the side mirrors have to be adjusted by hand, which were both fine once I adapted.

Cons: There are no frills (no navigation, Bluetooth only transmits voice for calls, seats are small and stiff etc).

Cons: I had to add a quart of oil before my trip. Someone didn't change the oil properly

Cons: I had to exchange rentals when an oil light turned on, on the dashboard. I consider that a failure by the staff to be aware of the next service point of the vehicle. With only about 300 miles to the next service point and I was planning to use the car for 12 days, they should have given me a different car. Also, the distance from your dropoff location to the terminal was too far for a guy with a cane to walk (at least 200 yards), but there seemed to be no way to call for a wheelchair or some other accommodation. In that sense, an "in terminal" location is actually a disadvantage. So maybe you can find a solution for that.

Cons: Their weekend hours are really SHORT...and they are short of staff. They will gladly give you a ride home, but it only leaves one person at the desk..which results in lines.

Cons: Pushy service, hard sold insurance to an already insured car, car ended up being rented by my GF , paperwork was incomplete and incorrect, overall horrid.

Cons: The vehicle was not very comfortable, wasn't a very smooth ride, hard to get in and out of for my husband who is 6'0.

Cons: ?

Cons: Airport pricing very expensive..was able to rent from an off airport site. Much better pricing

Cons: At pickup the car smelled like cigarette smoke. At return the counter agents were unable to do split payments. It's very difficult to understand how a business would not expect more than one party to share a rental and the cost.

Cons: Car smelled like smoke and the agent wouldn't do much about it except add it on my contract that it wasn't me. It was so bad that I had to travel with the windows down.

Cons: First car was not clean and AC did not work but replacement vehicle was great.

Cons: That I was told that I needed to go inside & stand in a line longer than the DMV.. due to excessive miles when I had unlimited mileage for the contract.

Cons: There was no signage telling to go inside to drop off the keys.

Cons: The car was an older model and had almost 40,000 miles on it.

Cons: The car wasn't that great for the class

Cons: Selection in website was not available and was effectively downgraded one category or forced to pay A surcharge against what was quoted in kayak.

Cons: I typically rent from Enterprise, which allows you to bring the car back with less than a full tank. They only charge $2 a gallon. Through Budget, I wasn't offered a choice on whether I wanted to fill it up or let them fill it for a set price. I returned it with half a tank, and they charged $10 a gallon. Wow

Cons: pick up was extremely slow. the place was understaffed and having computer issues. the guy was having a bad day but it seemed like that was a regular occurrence. drop off was better. Watching the other companies in the rental area I will pay a little more to go with another brand in the future. they were clearly better staffed and more helpful.

Cons: I showed up after my designated pick up time only to realize that I had a two hour pick up window. Because I didn't show up within two hours of my appointment, I was stranded at the airport. I had to go with another agency which was a 50% increase in price. Not a good experience.

Cons: I arrived from my flight (on-time) to find a gentleman sitting behind the counter with headphones on, staring at his computer screen. After putting my ID & credit card on the counter, it still took him around 30 seconds to acknowledge my existence. Removing his headphones, he took my ID, typed my information into his computer, and then (without saying anything to me) walked over to his counterpart at the next agency. After a brief discussion, he returned and said "I see you have a reservation, but we have no cars." What is the possible purpose of taking a reservation if you won't actually hold a car for it? I even asked about returning to the airport the next morning to pickup a car, but he said I would just have to make a new reservation...obviously I didn't have faith in their system at that point.

Cons: Absurdly long wait to get car due to understaffed desk. No one to accept the return.

Cons: Long time checking in compared to the competition

Cons: The car smelled like smoke and the check engine light was on

Cons: 1) Back up camera mount was broken. I don't use them anyway. 2) Extending the rental was so hard I had to go to the Airport and do it in person. It shouldn't be so hard to give you more business!

Cons: Everything.... bad experience. No customer service nobody cares

Cons: Counter person at SDF Louisville told me you " must " take our min insurance adding an additional $130 to the tab. After already signing, I realized that I do NOT have to take thrifts minimum insurance policy. When I re approached him he became upset with me" you told me to put it on" . I had registered for an intermediate an he gave me a Chevy that was not a intermediate. I had to drive 4 crammed people( one of which was my boss) from Louisville to Nashville. I had ask for something large enough to to fit 4 comfortably.

Cons: None - great service.

Cons: The woman working behind the counter when I arrived to pick the vehicle up was rude, assuming, and very unnecessarily curt with me. There was zero people in line behind me, I am young and polite and easy to work with, and I had made my reservation already online days before. But she was so rude and short with me, that it gave me pause, and I considered cancelling right there on the spot. She's fortunate that I am not her boss, as she would have to find employment elsewhere. If you work in customer service, be polite! Don't be a brat, don't make assumptions about people, chill out and do your job. end rant.

Cons: The first vehicle reeked of smoke. The GPS was out of date and sent me to the wrong location twice, was slow and did not now the current roads. The cars are the farthest from the terminal. I had to go back to the desk to check the vehicle back in - the outside check in wasn't working.

Cons: Everything was great

Cons: Wait time to pick up the car. It took agents 14 minutes per person to process and there were 3 people in front of me so I stood there for 42 minutes, which is ridiculous. You need to simplify the process for them.

Cons: Nothing.

Cons: first car was dirty and the one person in the parking lot was on a phone in a running car near us talking loud with a foul mouth. It would be better for Avis if he was cleaning the dirty car they first gave us

Cons: I waited four hours for a replacement in Newark. I ended up having to pay for a hotel because I got drowsy after waiting for four hours. I called Louisville to advise I was delayed and they still charged me for an extra day. Credit has not come through.

Cons: The car was not ready for us at the designated time. Then the attendant said they did not have one at all. After several hours she found one at another site. All this caused stress and delayed our vacation by more than 5 hours. Then the price was even higher than originally quoted not a single discount for my inconvenience or their confusion.

Cons: I called National and cancelled the rental the same day as my search changed the rental dates and I did not notice until after I booked. I was still charged the additional insurance to my credit card and now fighting to have that refunded.