Pros: Staff great easy drop of ffCons: Lower prices of one way drop off
8.0 ExcellentJan 4 2021
Pros: Staff was greatCons: Lower prices for one way drop off
2.0 MediocreDec 30 2020
Pros: Nothing. They will let you book a car without having any cars!Cons: Actually had cars available.
2.0 MediocreDec 27 2020
Pros: The car was nice/cleanCons: I reserved a car for 12pm ET. Upon arrival, I was told there were no available cars and would need to wait a few hours until other drivers return their vehicles. I was stuck at the airport with nowhere to go, finally got a car around 2:30pm but didn't arrive in the evening until late Saturday evening. When I originally inquired about how there were no cars available despite confirming a reservation the week before, the front desk employees got a bit defensive. In the end, I made it to my destination. But it was a pretty bad experience overall.
3.2 MediocreOct 5 2020
Pros: Had to wait an hour in the cold standing in the lot waiting for the car. The attendant just came once and said we have your car in a few and the. Disappeared back in his booth and just ignored when ever I asked how long do I have to wait.Cons: Have my car ready and provide a discount, communication about the vehicle. Better customer service
10.0 ExcellentSep 14 2020
Pros: The lady on phone was nice the airport people where nice it was clean in airport and easy to rent carCons: Nothing at all wpsh I could get capr apt airport without online reservation
4.0 OkaySep 8 2020
Pros: car was niceCons: -cars have been moved a long distance away, -extremely long wait to get car because not enough attendants, especially with disruptive customers in front of me -first car given had the check engine light on and made noises every five minutes. This was immediate -- it had a check engine light ten minutes after we pulled away -confusing process to exchange the car that was not streamlined and took longer than it should have.
9.6 ExcellentAug 24 2020
Pros: Staff was helpful and friendly. Pick up and drop off was easy.Cons: Found a few readily visible trash items, including one in a cup holder, in a supposedly "highly cleaned vehicle."
8.4 ExcellentJul 14 2020
Pros: Yes staff was great. Drop off... haven't received email receipt.Cons: Receiving email receipt promptly.
10.0 ExcellentMar 16 2020
Pros: We were VERY tired and the gentlemen that provided our car was extremely pleasant and made sure that we were well cared for!
Pros: Staff was great, experience was dreadful. It shouldn't take 1 hour to checkout and pickupCons: The airport location nis the worst experience I've ever had and Louisville airport
2.0 MediocreMar 3 2021
Cons: After waiting in line for 45 minutes they tell me they’re out of cars and cannot honor my reservation, made the previous day.
2.0 MediocreFeb 28 2021
Pros: Staff was friendly but was placed in a vw golf during a snow storm. Had to cancel trip bad return wasn't open.Cons: Better communication for returns, better cars and safety issues.
7.2 GoodNov 16 2020
Pros: Agent at desk was friendlyCons: I was assigned a car but it was not in it's location. I had to find an employee to find another car for me, which took about 15 minutes. The car I received was dirty and definitely wasn't cleaned beyond pre-covid standards. I'm not a germ freak, but greasy fingerprints on the screen and doors and a greasy feeling steering wheel are just nasty.
6.4 GoodSep 20 2020
Pros: Never like the "up sale" stuff.Cons: The fact that a spouse is not free to drive?! Really in this day and time? Thrifty is on my short list to never use again.
7.2 GoodAug 20 2020
Pros: The price and the vehicle was great.Cons: At pickup, the vehicle was not ready, and had to wait. The help desk seemed to not want to be working. There was no information given about the return of the vehicle. I had to ask about return from the man working the gate, but even that was not enough. At return, there was no one to close the transaction, Just a sign saying to leave the keys in the car. I had to work with customer service for the next two days to get the extra daily charges removed from my credit card account because no one at the drop off location closed the account. I'll not rent from Thrifty and associated companies again.
9.6 ExcellentJun 24 2020
Pros: Staff pretty straight forward, not super friendly but nice enough.Cons: Drop off was a bit confusing. No attendant, no instructions.
2.0 MediocreMay 26 2020
Pros: Horrible customer service. Getting help took an extremely long time. Bi will never use Tjrogty or Hertz againCons: Actually being helped instead of having to wait long periods of time to have someone keep telling me their company policy does not allow this or they or the other thing
10.0 ExcellentFeb 18 2020
Pros: Jeff is who helped me at pick up and he was professional, delightful, helpful and friendly. Our car was clean and ready to go. Everything about my rental experience was flawless.
Cons: If they actually had cars available. Why take a reservation if you have no cars?
2.0 MediocreMay 11 2021
Pros: Car was clean, drop off was easy.Cons: When I arrived, there were no cars available. There was a group of about 15 of us that were told we had to wait 2-3 hours for a car, this after standing in line for an hour just to check in.
2.0 MediocreMar 16 2021
Pros: I can't say anything positive about dollar.Cons: I had to wait an hour and a half for a vehicle. The car they gave me wasn't as nice as what I booked. It smelled like incense and vape. I would not recommend booking with Dollar. Kayak was trying to pass me off to Budget to resolve the issue. Dollar was telling me to talk to Kayak. I do not like renting through third party companies such as Kayak. No accountability or care for the customer.
10.0 ExcellentNov 9 2020
Pros: Very Accommodating and hearty staffs, and Rental understanding and agreement is exceptionally good. Early Morning returns makes it super excellent.Cons: Keep up the warm and enthusiastic service approachability.
4.4 OkayJul 14 2020
Cons: The agent at the desk kept trying to push me on the extra insurance that I didn’t need or want. When I got to my car, the sticker that sealed the drivers door was already broken and the car was not very clean. Since I had already been there over an hour I just took the car as is. When I got home, my husband found marijuana in the middle console. I called customer service to make them aware that the car wasn’t cleaned out from the previous renter and I was transferred around and put on hold for over an hour. I hung up and submitted and email complaint through the website and never heard anything back. When I returned the car, I told them again what had happened and the agent apologized. I was never offered anything more than that one apology after the fact. I will not rent from any of the Hertz companies again.
7.2 GoodApr 16 2020
Pros: Good priceCons: Terrible outside uncovered location for car. Had to walk outside during a rain storm to lactate car. And the car was on the farthest point in the lot. Got soaked. I was told at drop off that an indoor garage is under construction.
8.8 ExcellentDec 2 2019
Pros: April was terrific at the counterCons: I should have gotten a car with more pick up power, but that was my choice. there are hills
5.2 OkayNov 15 2019
Pros: Staff was friendly.Cons: The line was incredibly long. Workers were not prepared for the amount of travelers seeking pickup. Had to wait more than an hour to pick the car up.
5.6 OkayJul 29 2019
Cons: I called after I made the reservation to get a larger car. They told me the price had actually decrease by $100. I was happy, but would have been happy to pay $100 more. Anyhow, when I got to the counter they didn’t have records of my new reservation and charged me double the original cost.
10.0 ExcellentJul 12 2019
Cons: All was handled efficiently with friendly, helpful service.
Pros: everything easy upgrade, weekly rate, personnel at this locationCons: nothing
10.0 ExcellentMar 30 2021
Cons: Office was not open on Saturday and I could have saved day on rental total. Otherwise everything was great
2.0 MediocreMar 23 2021
Pros: Nothing. The customer service was horrible they called me to confirm I showed up to pick up the rental they didn’t have it then they said they were going to bring me a car within the hour didn’t happen. Then they called me six hours laterCons: Been more professional ahead better customer service
8.0 ExcellentDec 19 2020
Pros: Picking up at the airport was really difficult of you are not familiar with the process. I called for instructions on where to go and got nowhere with the call center. The call was then dropped. The local folks on the other hand were great - friendly, professional and helpful.
8.0 ExcellentSep 29 2020
6.0 GoodAug 27 2020
Pros: late being picked upCons: discount
10.0 ExcellentJul 16 2020
8.0 ExcellentJul 11 2020
Pros: Staff was great!Cons: Instructions on blue tooth set up we were unable to hook up, which was frustrating, would have been nice to pair our phone and view driving directions on large screen
4.0 OkayMay 23 2020
Pros: The car was very newCons: In Kentucky they should not fooling Customer employee
3.6 MediocreMay 22 2020
Pros: Nothing- enterprise was a nightmare. I had to end up canceling and going to Hertz next day and they were amazingCons: They did not have the car in stock that I reserved so they sent me to another location the second location also did not have the car in stock but the person offered to give me a pick up truck for an additional 150 more. I did not want a pick up truck and the agent got nasty with me and told me that he wasn’t a part of the other location.They did not have the car in stock that I reserved so they sent me to another location the second location also did not have the car in stock but the person offered to give me a pick up truck for an additional 150 more. I did not want a pick up truck and the agent got nasty with me and told me that he wasn’t a part of the other location.
Pros: Car was fine. And the rental agent did not press me to hard about buying extras.Cons: My car smelled like a smoker had just rented it. Did not like that. And, at drop off no one showed up for several minutes.
2.0 MediocreMar 16 2021
Cons: Use a different company. My flight from Afghanistan had engine problems and we did emergency landing and forced. To spend night in Bulgaria. I called in as soon as plane landed to cancel or pushback one day but agent said no help. When I finally got to Car Rental in SDF they double charged me and the rates went up to a premium of 85 dollars a day. But thank God we didn’t crash and all of us military got home to the USA safe and next time I just will not book their Kayak
10.0 ExcellentNov 3 2019
Pros: Loved the car
10.0 ExcellentSep 11 2018
Pros: Extremely pleasant gentleman working at the rental counter Easy pick up/drop off Better car than I expected to getCons: Nothing to mention
8.8 ExcellentJul 3 2018
Great deal!Pros: I loved driving the Ford Taurus! It was very nice and reminded me of a luxury car with the cream leather interior. The checkout process was very easy and quick! The checkin was even faster! Plus the value was amazing through Kayak.Cons: They don't do a walkthrough with the car. My rental had a damaged console in the middle, stains on the carpet, and a burn mark. I didn't want to be held responsible so I took pictures.
10.0 ExcellentMay 18 2018
Great valuePros: It was great value for the money and the service was awesome.
4.8 OkayDec 7 2017
Cons: Very slow pickup, clerk did not know how to use the computer system and had to ask someone. Drop off was a mess as their computer system was down so the clerk asked me to hang out and wait for a bit. I responded that I had a plane to catch and that they would have to figure it out on their own time, which seems correct.
9.2 ExcellentMay 4 2017
Value for the dollar.Pros: Liked the cost per day, compared to others.Cons: Got a Prius, used it for 6 days, used one tank of gas and the cost was just over $200.
6.8 GoodMar 19 2017
Pros: The biggest problem was the smell of the vehicle. It seemed like someone had smoked in the car and then tried to cover it up. Car smelled like a cheap hotel room. Also, there was a strong scent of either perfume or air freshener on the seat belt which then made me smell like that the rest of the day.
2.0 MediocreFeb 22 2017
The WorsePros: There is nothing that I like.Cons: Everything.... bad experience. No customer service nobody cares
Pros: Yes the staff friendly and helpfulCons: The car was not cleaned. My son had to take to be cleaned before leaving for our trip. It was brought back cleaner than picked up
8.0 ExcellentMay 11 2021
Pros: YesCons: I called 24 hour assistance. Waited 42 minutes. No help
8.8 ExcellentJun 28 2020
Pros: YesCons: Stop pushing for extra stuff to pay for.
10.0 ExcellentMay 22 2020
Pros: Super friendly staff
10.0 ExcellentMar 14 2020
Pros: The price.Cons: Speed and efficiency of pickup and return.
10.0 ExcellentAug 25 2019
Pros: Staff was very friendly easy to talk to.overall my experience was excellent. I will recommend for family members.Cons: From my experience everything was perfect you don't need to change anything .
7.6 GoodJul 1 2019
Pros: The value & staff. They worked hard to give us a clean vehicle.Cons: We had a group of high school students we were transporting and the van had the slightest odor of marijuana. We would have returned it, but there no other vans and we really needed the bigger vehicle.
8.0 ExcellentJul 1 2019
Cons: This location is too small for the volume of business they do. The facility needs to be enlarged and/or updated. That being said; the employees are friendly; you are offered water while you wait and they explain your charges. Overall a huge win if saving money is what you want to do.
8.0 ExcellentJun 18 2019
Pros: Got a great rate by renting the car several weeks ahead and paid at the time of rental. Car ran great but was a bit smaller than we anticipated but was fine for our needs.Cons: Check in and Drop off were both much longer than I anticipated. Each agent I dealt with were very nice and knew their stuff, but it was just a very slow process to get the car - much slower than I usually have when I rent. The agent really tried to sell the insurance - probably asked us 5 times.
10.0 ExcellentJun 15 2019
Cons: Hertz needs to notify customers online reservation can not be made through debit card. Or Hertz needs to block the option debit card payment. I had to cancel my reservation and reschedule due to this error and something is not convenient.
Pros: Not much to like.Cons: Could have gotten my car on time checkout was 1pm didn't get the car till 2:30pm. The car smelled like someone thru up in it. had to drive from kentucky to alabama in this. Staff was super unprofessional. Worst experience with booking Budget.
8.0 ExcellentJun 1 2021
Pros: Very friendly and helpful knowlegableCons: Everything was on point
8.0 ExcellentMay 22 2021
8.0 ExcellentJan 30 2021
Pros: Staff was friendly, professional, and super efficient.Cons: Vehicle smelled like cigarettes and was covered up by air freshener. Exterior was dirty. Other than that. Vehicle was nice and drove great!
10.0 ExcellentDec 8 2020
Pros: Staff was super friendlyCons: The only negative is the vehicle I received had a knocking sound coming from somewhere and I kept getting a message that it needed to be serviced.
3.6 MediocreOct 26 2020
Pros: Desk lady was super patient with me and very friendly.Cons: Car selection, pre-rental inspection, communication. I called 7 times every hour to half hour and never go ahold of anyone at the local office. Was charged for a second day rental, we didn’t even have the car 36 hours. Local office was closed at 4, so I couldn't call and communicate the massive wreck that delayed us before returning on time. When I finally made it to the car return, the dude who took my keys never said anything to indicate I’d get charged another $125. I rent 8-10 cars annually for my business, and figured I’d give budget a chance to see why it’s cheaper. You get what you pay for. Never had an issue with enterprise or hertz.
3.6 MediocreOct 16 2020
Pros: Car was newerCons: Car smelled bad of marijuana when picked up and wasn’t cleaned at all. Terrible customer service as well
7.6 GoodOct 2 2020
Pros: Staff was helpful and courteous.Cons: Car floor was a bit dirty.
8.4 ExcellentAug 9 2020
Pros: Very friendly at pick up. No issuesCons: South band drop off was the worst I have ever experienced. All other rentals had a sign leading to the return lot. There was no sign for budget. I had to ride around the airport and went to the Budget Truck Rental, which was the only place with a sign. I was being redirected to the car return lot. There was no pen or pencil to fill out the return. I went inside the terminal, and there was no pen or pencil at the desk to drop off the return card. I had to wait in line to return the car. The biggest Improvement for the drop-off this to have a sign for Budget rental return leading to the lot similar to the other car returns.
7.6 GoodJul 21 2020
Pros: Easy to get to and everyone there was helpful on getting the vehicle and getting on my wayCons: I had a oil issue when the vehicle was in my driveway, they just had the oil changed and the company had an overflow of oil that went onto my driveway and the rental car company just told me there was nothing that they could do about this. I feel that customer service should have been a little better.
Pros: Fair price. Helpful staff and they valued my time and got me on my way.Cons: Fresh baked cookies at the counter would have been great.
4.0 OkayJul 12 2016
Cons: I waited four hours for a replacement in Newark. I ended up having to pay for a hotel because I got drowsy after waiting for four hours. I called Louisville to advise I was delayed and they still charged me for an extra day. Credit has not come through.
6.0 GoodJun 21 2016
Pros: The car was clean and a nice vehicle.Cons: The car was not ready for us at the designated time. Then the attendant said they did not have one at all. After several hours she found one at another site. All this caused stress and delayed our vacation by more than 5 hours. Then the price was even higher than originally quoted not a single discount for my inconvenience or their confusion.
9.6 ExcellentOct 21 2015
Great car - the second one that is - first was dirPros: helpful desk staff and cars right there at the terminalCons: first car was dirty and the one person in the parking lot was on a phone in a running car near us talking loud with a foul mouth. It would be better for Avis if he was cleaning the dirty car they first gave us
Pros: Very clean, drove off in less than 2 minutes!!!!!
6.0 GoodFeb 11 2020
Pros: Too expensive for a 2 hour travel rentalCons: Be more competitive pricing
9.6 ExcellentOct 18 2018
Easiest and most convenient car rental experience I've ever hadPros: Quick check in Walk straight to car No hassle departure from parking lot Easy, no hassle drop off Close to terminal Great customer service - polite, helpful and fastCons: price could have been a little lower
8.0 ExcellentAug 6 2017
Cons: Found a used water bottle under front seat and luggage tags in the trunk
2.0 MediocreMay 27 2016
Cons: I called National and cancelled the rental the same day as my search changed the rental dates and I did not notice until after I booked. I was still charged the additional insurance to my credit card and now fighting to have that refunded.
Ready to rent a car on your road trip to Louisville? Instead of using public transport, rent a car for an ultimate sense of freedom while exploring this city. There is no better way to see all that Louisville has to offer than by roaming around its charming streets. From the Highlands to the Ohio River to Cherokee Park, the city has plenty of sights to discover by car.
If you are flying into Louisville, it’s good to know that there are two airports: Louisville International and Bowman Fields. When you land at Louisville International Airport you will find the car rental counters on-site at the airport’s main Terminal. Once you get into arrivals, the car rental counters are located on the lower level near baggage claim.
Drivers new to the state of Kentucky will have to navigate various interstates, county roads, and city streets, along with rural and secondary roads. Louisville has many bicycle lanes to cater for its large bicycling community, so look out for cyclists in the city. During winter, be prepared for heavy snowfall and decrease your speed when driving in tough conditions.
Driving on Louisville’s crowded interstates during rush hour, particularly around Spaghetti Junction where three major interstates meet and merge, means you will encounter heavy traffic at some point. You should avoid driving in the morning, from 7:00 am to 9:00 am and during the afternoon between 4:00 pm and 6:00 pm. On Thursdays you can expect delays during the evening commute on Thursdays, while on Friday mornings the rush hour is much lighter.
25% of our users found rental cars in Louisville for $38 or less
Book your rental car in Louisville at least 1 day before your trip in order to get a below-average price
Compact rental cars in Louisville are around 39% cheaper than other car types, on average
FAQs about renting a car in Louisville
Some car rental companies in Louisville which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Thrifty, Hertz and Alamo
On average a rental car in Louisville costs $48 per day.
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Louisville are Alamo (8.7, 190 reviews), Enterprise (8.3, 158 reviews), and Hertz (7.5, 159 reviews).
The average gas price in Louisville is $3.40 per gallon over the past 30 days. Filling up a gas tank costs between $41 and $54, depending on the car size.
Standard (Hyundai Elantra or similar) is the most frequently booked rental car type in Louisville.
A Standard car rental in Louisville costs $46 per day, on average.
A Intermediate car rental in Louisville costs $53 per day, on average.
A Economy car rental in Louisville costs $49 per day, on average.
In Louisville, cars are most frequently rented at Hertz 4165 Bardstown Road (7 miles from city center).
On average a rental car in Louisville costs $336 per week ($48 per day).
On average a rental car in Louisville costs $1,440 per month ($48 per day).
If you plan on driving around the center of Louisville, then a compact or economy car is ideal for short drives and makes parking stress-free. As Louisville features plenty of highways, a sedan or SUV is more comfortable for long trips with a bigger group.
The speed limit in Louisville’s city center is 25 mph, in residential and business districts the limit is 35 mph unless otherwise stated. On Kentucky's two-lane parkways and highways, the speed limit is 55 mph. The speed limit for driving on multi-lane and interstate highways outside metropolitan areas is 65 mph. For drivers on rural freeways and interstates, the limit is 70 mph.
Gas prices in Louisville are cheaper than the national average. Across the US, the price of gas is $2.42 per gallon. In the state of Kentucky, gas prices are $2.17 on average, while the price of gas in Louisville is around $2.35 per gallon.
Parking in Louisville is simple and depends on whether you are planning long or short-term parking. Metered parking is ideal for short stays and charge $2.00 per hour from 7:00 am to 6:00 pm, Monday to Saturday. After 6:00 pm and all day on Sundays there is free parking, plus free parking on national holidays. For longer stays, you should park in garages or surface lots, like 6th & Main Garage, which is central for all the tourist spots.
Finding the right price, understanding the add-ons and staying up to date with policy changes can be a challenge. That’s why KAYAK has produced the ultimate guide to renting a car to help you cut though the jargon and make the right choice for your rental car. Find tips and insights for how to book your rental, what car rental insurance you’ll need, how to deal with a car rental agency and what extra fees to expect (and avoid!).