Guest reviews
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Overall Rating
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9.7 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." 10.0 "City centre within easy reach , said 100%." 8.1 "Great parking , according to 81%." 9.7 "97%liked the proximity to sightseeing ." 9.5 "95%liked the proximity to shopping ." 8.7 "Easily accessible by car , said 87%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "Near to public transport , according to 100%." -
9.0 "Perfectly clean."8.8 "88% said
rooms were clean ." 9.6 "96% thoughtit was clean ." -
8.8 "Great service."9.7 "97% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." 7.7 "77% thought theservice was very professional ." 8.6 "86% found therestaurant service to be one of the best ." 8.1 "81% werehappy with the room service ." -
8.6 "Breakfast is good."7.3 "73% were
happy with the price of the breakfast ." -
7.1 "Nice rooms."7.2 "72% thought
rooms were spacious ." 8.8 "88% saidrooms were clean ." 9.8 "98% appreciated themodern rooms ." 7.2 "72% liked thebig bathroom ." 8.4 "84%enjoyed the furniture ." -
5.7 "Internet is average."
Overall Rating
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9.7 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." 8.1 "Great parking , according to 81%." 9.8 "98%liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." 10.0 "Near to public transport , according to 100%." -
8.8 "Breakfast is good."
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8.8 "Great service."8.0 "80% thought the
service was very professional ." 8.3 "83% said thereception staff was great ." 8.6 "86% found therestaurant service to be one of the best ." -
6.8 "Rooms are ok."7.0 "70% were
happy with the bathroom ." 6.1 "Beds were acceptable for 61%." 6.3 "Only 63% thought theshower was ok ." 6.4 "Only 64% thought theair conditioning was adequate ." -
5.9 "Internet is average."
Overall Rating
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9.6 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." 9.8 "98%liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." 7.8 "Great parking , according to 78%." -
8.7 "Breakfast is good."
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8.3 "Great service."9.6 "96% found the
staff to be very friendly ." 8.0 "80% said thereception staff was great ." 7.3 "73% thought theservice was very professional ." -
6.9 "Rooms are ok."6.6 "For only 66%, the
bathroom was ok ." 6.0 "Beds were acceptable for 60%." 5.4 "Only 54% thought theair conditioning was adequate ."
Overall Rating
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8.9 "Great service."
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6.5 "Rooms are ok."
Overall Rating
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9.7 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." -
9.0 "World class service."9.8 "98% found the
staff to be very friendly ." 8.2 "82% said thereception staff was great ." -
9.0 "Perfectly clean."8.8 "88% said
rooms were clean ." -
7.9 "Good breakfast."
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7.3 "Nice rooms."8.8 "88% said
rooms were clean ."
Recent reviews
- All reviews
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- Neutral
- Negative
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8.0review from
Very clean rooms and excellent lighting in room. Printed boarding passes for return flight home. We liked everything.
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5.7review from
The Hotel has an excellent location, next to the train station and at walking distance to the city center. Staff was extremely friendly and helpful. Breakfast was excellent and on this morning even already available as from 05.00 especially for the participants of the Luzern (half) marathon. Room was sober and not very big for three persons. TV en roof lamp were not working and towels could well serve a facial scrub. Wake-up call service through telephone system was not adjusted to winter time and consequently we were waken-up one hour too early. I would have expected more paying EUR 230 for one night in a four star hotel. Also paying for the use of the internet through a laptop made before the first world war was a pity.
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7.7review from
Great location, centre of Lucerne across the road from the train station. Easy walk to lake, restaurants and all the main tourist sites in town. Friendly and helpful staff. Tourist office across the road in the train station building was fantastic, very friendly and helpful with advice and bookings.
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7.0review from
Hotel staff was very pleasant & helpful. Location was good, restaurant was very good. No
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6.7review from
Staff
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6.4review from
The hotel food was excellent
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4.0review from
No comments except for the ease of access from the train station. Itz a 4 star hotel but does not have a simple water kettle. Bath towels are very small. Also the manager lady was not friendly even though the staffs were. Can stay in better hotels for the same price. 4 star rating needs a complete review.
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6.8review from
Location was excellent, very near the train station. Comfortable room and lovely soft bedding. Bath towels were rather small and thin considering it is a 4 star hotel. Also, shower head too low in shower and shower screen leaked somewhere meaning water went all over the bathroom floor. I would stay there again though.
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6.4review from
Staff very helpful and friendly. Good location.
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7.6review from
Room size, bed/linen comfort, bathroom size (wellness room), Bellini Restaurant in the hotel...very good breakfast and dinner. Children's playground/park next to the hotel and cafe were perfect.. Location for sightseeing and transportation is excellent! The Terrace on the roof is closed and not accesible.
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7.7review from
Great location, centre of Lucerne across the road from the train station. Easy walk to lake, restaurants and all the main tourist sites in town. Friendly and helpful staff. Tourist office across the road in the train station building was fantastic, very friendly and helpful with advice and bookings.
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7.0review from
Hotel staff was very pleasant & helpful. Location was good, restaurant was very good. No
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6.7review from
Staff
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6.8review from
Location was excellent, very near the train station. Comfortable room and lovely soft bedding. Bath towels were rather small and thin considering it is a 4 star hotel. Also, shower head too low in shower and shower screen leaked somewhere meaning water went all over the bathroom floor. I would stay there again though.
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7.6review from
Room size, bed/linen comfort, bathroom size (wellness room), Bellini Restaurant in the hotel...very good breakfast and dinner. Children's playground/park next to the hotel and cafe were perfect.. Location for sightseeing and transportation is excellent! The Terrace on the roof is closed and not accesible.
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5.7review from
The Hotel has an excellent location, next to the train station and at walking distance to the city center. Staff was extremely friendly and helpful. Breakfast was excellent and on this morning even already available as from 05.00 especially for the participants of the Luzern (half) marathon. Room was sober and not very big for three persons. TV en roof lamp were not working and towels could well serve a facial scrub. Wake-up call service through telephone system was not adjusted to winter time and consequently we were waken-up one hour too early. I would have expected more paying EUR 230 for one night in a four star hotel. Also paying for the use of the internet through a laptop made before the first world war was a pity.
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6.4review from
The hotel food was excellent
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4.0review from
No comments except for the ease of access from the train station. Itz a 4 star hotel but does not have a simple water kettle. Bath towels are very small. Also the manager lady was not friendly even though the staffs were. Can stay in better hotels for the same price. 4 star rating needs a complete review.
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6.4review from
Staff very helpful and friendly. Good location.
