Find cheap flights to Lucerne

Cons: "Flight was delayed and I missed my connection in Zurich... Instead Zurich-Belgrade WITH SWISS AIR i was rebooked to Zurich-Munich LUFTHANSA then Munich-Vienna LUFTHANSA and then Vienna-Belgrade AUSTRIAN... Lufthansa is not on my list and I was forse to fly with company I don't like... So disappointed by SwissAir..."

Pros: "Good swiss service. Arrived earlier. Priority boarding for me with kid."

Cons: "Plane was cramped"

Pros: "Service"
Cons: "None"

Pros: "The flight attendants were great. I enjoyed the food and refreshments served. The entertainment system worked well."

Pros: "Great food, no turbulence, great service and my skis flew for free!"

Pros: "Nothing really exceptional"
Cons: "Looks like everyone is a manager. Little smiling and most making sure rules are follow up to the book and is ok but no too insistent about it. Customer service afterall make or break you business doesn't matter how strong you are"

Cons: "Due to late dinner, was not allow to follow asleep as I needed"

Pros: "The crew was nice, the flight went smoothly"
Cons: "Seats were too small and not comfortable"

Pros: "Swiss is my new favorite airline."
Cons: "Nothing bad to report. Book Swiss!"

Cons: "The seats are small with very little leg room"

Cons: "Nothing Everything was excellent"

Pros: "No seat comfort"

Pros: "Swiss lost two checked bags for which we paid a supplement - while they’ve sent emails about them we still have yet to see the bags 36 hours later."
Cons: "See above."

Pros: "The service and the crew were fine"
Cons: "Seats are too small and terribly uncomfortable on such long flights."

Pros: "The best thing is that they’re always on time"
Cons: "The seats are way too cramped"

Pros: "Ground Staff (your frontline) were welcoming The seats are most comfortable, the cabin immaculately clean, the Staff polite, helpful and efficient. The flight was smooth including takeoff and Landing Thank You All"
Cons: "Have no complaints."

Cons: "Worst travel experience ever and I’ve traveled the world. Red eye flight delayed for 3 hours. Missed connection flight with not a lot of options. Waited for another 3 hours to get rebooked and have to stay at Zurich overnight and only to find our checked luggage is no where to be seen. First and LAST time we fly Swiss Air!!!"

Pros: "Friendly staff"
Cons: "Seats were horribly uncomfortable"

Pros: "Booked a flight to Europe. Online check in easy. Luggage dropoff at JFK had no line for online check in. Flight was on time, my luggage arrived in my final destination fine (had 1 transfer). Crew was efficient and attentive."
Cons: "Spaces for seats in the economy class are shrinking. With Swiss Air, seems more so as the seats recline quite a bit which is of course good for an 8-9 hours flight. However if the passenger in front of you reclines their seats, you absolutely are forced to recline yours immediately, otherwise no one will fit. Flight attendants have to ask passengers to put the seats back from reclining during meal service so people can open the food tray and are able to access it, that is how much the seats tilt."

Pros: "We did finally take off for our trip and get to our destination. The movies were tremendous help to pass the time. The food was delicious for hungry tired people"
Cons: "The crews rushed passed you and never offered if you needed further. One cup of soda after all those hours waiting left feeling dehydrated. Crews could have been more accommodating as made me feel like I was inconveniencing them instead of happy to assist me"

Pros: "Flight crew were great"
Cons: "In flight entertainment was Byzantine"

Pros: "All staff of Swiss made you feel important."
Cons: "Everything was fine"

Pros: "On board service"
Cons: "the teminal 4 sevice at JFK: the huge line before the security looked like a complete misorder and for no reason lingest lined I ever saw in airports instead of spliting the crowd in shorted lines to every security crew without maku=ing people to pass long lines with the hand luggage and children, it was really and absolutelu=y far from any comfort."

Pros: "Nothing"
Cons: "If I were a small person I would have been almost comfortable the seats were so narrow with no leg room so that trying to find a place for myself was laughable, unfortunately not the funny laughable. There is not a chance that I will ever again book an international flight on Swiss. I hope you share this with the airline."

Pros: "Very well organized company beginning with the website, check in, boarding and the flight."
Cons: "None"

Cons: "While I was on line to board, a flight assistant came to me and asked me if I was flying by myself. When I said yes. they upgraded me to business class. I boarded the plane and took my seat. Shortly before taking off, another flight attendant came to me, told me they made a mistake, and sent me back to my original economy seat (while I was holding my new business boarding pass that they gave me). When I told them they should remedy somehow their mistake, they said they did not have any other extra seat in business and that there was nothing they could do. They did not apologize. They were quite unprofessional and rude. I fly often and I have never experienced something so unprofessional and rude. Alitalia is far better than Swissair in terms of professionalism and of politeness. I will always discourage anyone from flying Swissair. Worst company ever."

Pros: "Tons of movies, excellent food, clean planes, friendly crew. Flying was a pleasure."
Cons: "Checking in is very inefficient at JFK. There was only one (super slow) teller checking all of economy, while three people checked in business class. There were no automated check-in kiosks. you can imagine the chaos. Unfriendly tellers too. On the way back I was selected for a strip search when I checked in at the gate. So was my husband, but he wasn't told of this until he Was boarding and his ticket beeped on scanning. There was no room for our carry on, because we boarded so late. Annoying."

Pros: "Selection of movies was good."
Cons: "The mushroom pasta they served was absolutely terrible."

Pros: "Nice staff"
Cons: "Waiting in line in NYC for take off was about 50 minutes. Small seat space with annoying passengers who watch movies all night with bright screens or push and press my seat all the time. Earplug is uncomfortable, breakfast is plain, hot chocolate is horrible. It was a full flight and we even lost my daughter's cardigan."

Pros: "The punctuality."
Cons: "The food was not up to the mark."

Pros: "lovely flight -left on time arrived 1 hr early. my earphones did not fit plane plug, the one provided did not fit my ears - slept instead,,,Excellent service..."

Pros: "staff were very helpful"

Pros: "The flight was good. The flight attendants appeared to be a little cold and hard. The check in process was not so good. Seat selection was not smooth."
Cons: "I didn't have any major malfunctions"

Pros: "nice staff."
Cons: "lack of space. being in middle row."

Pros: "Crew was very nice, blankets very nice."
Cons: "Seats are very uncomfortable, and arm rests between the seats don't go up all the way. Boarding was not well organized, not done by rows from the back to the front so a bit chaotic. As with all airlines in economy these days, the food was very mediocre, and the overall comfort of the flight was pretty poor."

Pros: "Good food, friendly staff"

Pros: "The crew was very attentive and friendly"
Cons: "The legroom was good but the seats were very narrow causing larger people to overlap the armrests"

Pros: "Service on board is good to very good. Food tasted fresh and was hot. Wine was good too. Chocolate the best! P{eter Hz"
Cons: "I as a "loyal' flier (app 50 years flew Swiss and SwissAir resp.) am disappointed that I have to pay 29.- for the seat reservation.I think this is outrageous. Also there used to be a "senior discount "; It is gone ! Peter Hz"

Cons: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"

Pros: "All good"

Cons: "I had a lot damaged luggage!"

Pros: "efficient boarding ang pre- boarding"
Cons: "these planes are not meant for people above 180 cm. On transcontinental flights it is absolutely unacceptable"

Pros: "Service. The food was good. Entertainment was good."
Cons: "As a person of color I didn't feel that I received the same warm welcome from some of the attendants. For example the expression on their faces were blank when I said hello. I picked up my food tray and gave it to the attendants very politely. She just took it out of my hand. When the passenger next to me did the same she said thank you very politely. He was Caucasian. Some were very friendly and polite."

Cons: "I could notice The crew was really attentive and took good Care of passengers Who speak german or were from Swizertland, meanwhile with The rest of The passengers they were not really nice at all."

Pros: "The steward was friendly"
Cons: "1) Assigned seat but was allowed to change seat 24 hours before online check in but at baggage drop off at airport, I was shocked that Swiss Air did not abide to our selected seats changed and gave us the initial seat assigned. 2) At airport check in, none of the ground crew able to gave us good explanation or assistance. 3) Enterainment has to reboot twice. Audio selection cannot be play. No USB port for charging phone."

Cons: "There is little that can be done to make a long haul flight comfortable when a baby is screaming and crying for it's entire duration. Its behaviour cannot be helped. But it certainly didn't make the flight comfortable, nor did the young child kicking incessantly at the back of my and my daughter's seats. This could have occurred on any flight, but it didn't contribute to having a positive experience on this one. The flight attendant serving breakfast completely ignored that fact that I was awake and strolled past without asking if I would like anything as meals were being served. I informed another flight attendant that we hadn't been offered breakfast and she was able to provide us with meals. Besides this the cabin crew were courteous and pleasant. I've flown with Swiss on other occasions and have had better experiences. I'd like to think this was just a one off and not representative of the level of service that Swiss normally provides."

Pros: "Spacious and good food"

Pros: "The crew was lovely."
Cons: "The seats were very cramped."

Pros: "Efficient hop to Boston"

Pros: "Staff"
Cons: "I was not aware, when I picked my seat, that we were ahead of the Emergency Exit. My seat was extremely uncomfortable."

Cons: "Female flight attendants were rude and acted like the passengers were a bother. Tried to move to an emergency row after the doors closed, which was empty and the flight attendant refused stating we had to pay extra. NOT HAPPY"

Cons: "Horrible wait if nearly 30 minutes after landing"

Pros: "The environment and efficiency."
Cons: "TIMING"

Pros: "The entertainment is always great on delta and they have new snacks now!"
Cons: "Cabin service took a bit longer than normal and we were stuck on the tarmack for at least 30 mins waiting to take off. Not anyone’s fault, just annoying"

Pros: "Everything went wonderful. Excellent crew"
Cons: "No problems"

Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."

Cons: "The plane was delayed by more than 3 hours due to "weather problems" earlier in the day. Delta did not permit re-booking to flights that left JFK for Boston earlier, even tho there seats available, instead insisting that we had to wait for our assigned flight. Small snacks (regular Coke, no Diet) did not really compensate well."

Pros: "Entertainment, newer plane, great crew. and complimentary meal? fantastic."
Cons: "I checked in 12 hours in advance for both trips and was assigned a B seat toward the back of the plane for both, with no capability to select my seats in advance."

Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."

Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"

Pros: "left on time - landed early. Gate checked my luggage for me."

Pros: "Complimentary meal and entertainment, very good service from flight attendants."
Cons: "Seat 43B?! I checked in 12+ hours in advance."

Pros: "Nothing"
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."

Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."

Pros: "Get a day in NYC"
Cons: "Two daytime flights booked so can't get to Bangor until the 9:00 pm flight tonight. Aitline only coveted one night at the hotel. Had to buy a second night so we don't have to carry our bags around all day."

Pros: "Entertainment options weren't bad. Most of the crew was polite other than one flight attendant who seemed ambivalent and unhappy to be there."
Cons: "Three hour+ flight and just one tiny bag of pretzels? And no lemon or lime wedges on the beverage cart? Plus, I have to pay extra for one checked bag. I will only fly Delta if I have to in the future. Subpar airline."

Pros: "entertainment services"
Cons: "legroom"

Pros: "Fantastic SFO-based crew serving Delta One cabin. They are attentive, and constantly walk around the cabin to provide service."
Cons: "Delay at JFK (first, the inbound aircraft coming late, then 2.5 hrs taxing at JFK, finally landed in SFO but the gate was occupied)."

Pros: "Plane was very clean and flight attendants were helpful and friendly."
Cons: "Delta's domestic terminal at JFK is far too crowded, even at 8AM."

Pros: "All went well with every aspect of the flight."

Pros: "There were a lot of free movie options for a 6hour flight. The tv was new and had good definition. The food offered was quite substantial. The staff kept coming around with water and asking if there was anything else we needed. They gave free blankets. The lavatories were a little larger and more well lit than other airlines."
Cons: "The seats did not recline for anyone on the plane."

Pros: "Pilot almost barrel-rolled us climbing out of JFK, so if started well enough.... Ground assistance (wheel chair) left me with a badly bruised left big toe and I didn't think we'd ever get through the TSA. The pat-down I received was more like a sexual assault and I didn't even get a happy ending. We made it to RDU, so the exercise was a success, but it was a huge hassle."
Cons: "After reading the good things, you need more bad?"

Pros: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Cons: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."

Cons: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."

Pros: "The courtesy of the staff and the seats in the "delta comfort" section."
Cons: "Too many interruptions. i'm not sure if there is a way but there should be a way to only serve only those who are requesting service."

Pros: "Enjoy able"
Cons: "Noise"

Pros: "The leg room was great, the blanket and pillow provided was great and the crew did not disturb me."

Pros: "The amount of movies to watch"
Cons: "Seating not enough room, couldn't use the overhead lights for 7 1/2 hour flight. Ridiculous."

Cons: "The quality of customer service and efficiency was lacking at the check in counter. Wrong information was given to many passengers as far as checking in baggage and being sent to several line ques for the agent to tell me in the end that I was told the information incorrectly since the beginning. I therefore was unable to board my flight on time, got switched to a new flight and the new flight was delayed for 3.5 hours."

Pros: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Cons: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."

Pros: "Really liked the plan"

Pros: "Crew was attentive, kept us informed throughout, and were friendly. Landing was smooth."
Cons: "Bathroom ran out of tissues and toilet paper halfway through the flight. Alerted the crew, and they added tp. Bathrooms seem to have gotten even narrower, barely any room to move in there! Also, we had to sit on the tarmac after landing for 30 min due to gate traffic. A few minor inconveniences, but overall tolerable."

Pros: "Nothing"
Cons: "One crew member was running late. So we could not start boarding until she got there. Which created a chain reaction of events making the flight late. She was not a pilot. So why couldn't we begin boarding while waiting on her?"

Pros: "Delta always seems to have the most legroom between the seats - Even more than our transatlantic flight! The crew is always friendly and helpful, and nearly all our flights on Delta were on time or early."

Pros: "plane had individual movies for free with each seat!"

Pros: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Cons: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."

Pros: "Pretty much nothing related to the entertainment system... It is nice that you can play movies for free over WiFi on your phone or tablet (since the in-seat system simply didn't work...), but, bizarrely, the WiFi movie selection was different from (and substantially smaller than) the seat movie selection. What's that about? And the WiFi movie scheme is way more painful than it needs to be, requiring you "check out" movies using your web browser, then switch to a separate app to actually watch the movies. Clearly the product of a company mindset whose ONLY concern is "can we check some box", with absolutely no interest in "how can we delight our customers?""
Cons: "So we get the same entertainment system all these flights use: some ghastly totally non-optimized Linux setup that was rebooted three times during the flight, took 20 minutes for each reboot, and never worked correctly after any of the reboots. (The only movie my system would ever play was the very first one, and none of the on-screen controls worked. The seat next door could choose multiple movies, but each movie froze after 40 minutes). The amazing thing is: why don't they just install a damn iPad mini or Android equivalent in the back of each seat? Would be lighter than what they have today and would work FAR better. You'd need some co-ordinating/provisioning software to provide for OTA announcements and movie updates, but basically it's not that hard... At the very least, hire a Linux-head to optimize your startup scripts! It's just sad to see this 20 minute startup process (all dumped on the screen) with its constant repetition of time-wasting startup steps that just generate errors on this plane's particular hardware setup..."

Pros: "The crew was nice. It was a pretty smooth flight."
Cons: "The entertainment system didn't work. Very long flight to not have entertainment. No plugs for personal devices. It looked like an older plane."

Pros: "Movie selection"

Pros: "Friendly crew and quick boarding process"
Cons: "N/A"

Cons: "They were rude and notnhelpful lost my luggage"

Cons: "Delayed 3 hrs missed connecting flight waited 3 hrs for next one"

Pros: "Nice crew, normal seats, TV etc. They were very apologetic about the delays. They gave multiple updates and came around with water/snacks"
Cons: "The plane was delayed to wait for passengers from another flight. We waited for almost two hours. After that there was multiple technical difficulties- loading the bags, closing the door, refueling...the list goes on. We ended up taking off almost four hours late."

Pros: "The customer service was great, the crew was great, the flight was great, everything was outstanding"
Cons: "There was no wifi"

Pros: "I enjoyed the entertainment and crew"
Cons: "Boarding was way too long"

Pros: "The crew in the business class was very attentive."

Cons: "The connecting flight kept getting progressively later as we waited in the airport. We arrived home at midnight, 2.5 hours later than expected."

Cons: "Incredibly loud interior fans, very hot on board, economy comfort seats had very little leg room. Not on par with what I expect from delta"

Cons: "The landing was exceptionally rough Also we were delayed one hour and then had to wait some more in hot bus until plane was ready"

Cons: "I did not like the delays over one hour delayed"

Pros: "Great customer service at check in window, very comfortable and clean airplane, very good cabin crew..overall highly satisfied"
Cons: "It was difficult to leave my seat when passenger a front of me put his seat all the way to the back. Did not have that problem on other Lufthansa flights to and from Europe. I"

Pros: "The efficiency and kindness of the flight attendants made the trip enjoyable. The water service really helped with dehydration. Also, the food was EXCELLENT, which you don't often hear on a flight. My seat was comfortable and the movie and television selections was great. Will ABSOLUTELY fly with them again!"

Pros: "ground services"
Cons: "seats with little leg room"

Pros: "They boarded back of aircraft first. They gave wine on demand. They were smiling and helpful and greeted us on entry and exit. The little things matter!"
Cons: "It was difficult to fall asleep in the seats. Uncomfortable."

Pros: "The staff was good to me when I became ill on the flight with a migraine."
Cons: "When I paid for my seat in advance it said I had an exit row, but when I got on the flight it was not. The food was also horrible."

Cons: "Missed transfer, despite assurance before takeoff."

Pros: "747-8"

Pros: "Excellent staff and organized service. Entertainment syst m standard but worked well without problems."
Cons: "Food was just OK"

Pros: "Baggage handling, efficiency overall"
Cons: "Small legroom in economy"

Pros: "The seats were comfortable, we all had a bottle of water at our seats, we were immediately served drinks and snacks, the meals were really nice (haven't had this in years). Plane crew were friendly and helpful. Kids loved the entertainment selection - it kept them occupied throughout the flight in spite of their young age (3yrs and 5 yrs)."

Cons: "Baby kept most of the cabin up for three hours of a six-and-half hour flight. I know this isn't Lufthansa's fault, but they did little to help. Also, business class seats are too hard!"

Pros: "Boarding to exit all went smooth"
Cons: "Air was sometimes stale"

Pros: "I LOVED the Crew. Exceptional! Polite, accommodating, kind, friendly. Just wonderful. The food was pretty good too! The entertainment was great. I loved that the toilets were in a separate area downstairs! The flight was overall pretty comfortable. The cabin temperature was also great, not the freezing temperature found on American planes. Thank you LUFTHANSA!!!"
Cons: "The flight was late boarding and late arriving in Munich. I had a connecting flight to make and that was a harrowing experience. I had no precedence offers the other passengers in deplaning. I was given no help in making my connecting flight. I had to queue up for border control. I had to go up and down numerous escalators. I was stopped by a policeman asking for papers which I had already given to border control. I had to take a train and change terminals. My connecting flight was departing from the farthest gate possible in the terminal. I was running the entire time, and I barely made it. Had I not been running, I would have missed my connection."

Cons: "The ticketing when purchasing a ticket from NEW YORK is very unclear and even though we wanted a JFK ticket, the NEW YORK search showed a ticket for NEWARK NJ so my step dad ended up going to the JFK airport - An elderly man who has trouble with English and no one was willing to help him to rebook his ticket. Not only that - the Lufthansa people VOIDED his entire ticket including the second leg because the agency wasn't picking up for a rebooking so the entire ticket cost was lost - $1200 - GONE! We couldn't even get him a one way ticket so he could use the return part of the one he bought. This is an absolute customer service disaster. This man lost all his money, he saves up all year to go see his family. That's an ugly way to take advantage of people."

Pros: "Great crew, service was excellent"

Cons: "Once off international flight in Dusseldorf, had to go through passport check prior to transfer onto second flight... One passport check person in line for almost 200 people... We did make our flight, however very stressful for no reason. Lufthansa was amazing, Euro-wings folks... very unhelpful..."

Cons: "Stoll in Germany first flight was over 1.5 hour late a I miss my original flight. I must wait now for afternoon flight and wait all day having family emergency situation."

Pros: "Good flight"

Pros: "Service, comfort, movie selections"

Cons: "N/A because we missed the flight."

Pros: "Flight was on time and uneventful. Plane was a bit cool and most passengers were required to put their jackets back on. No complaints otherwise."
Cons: "Newark is not my preferred airport. We had to leave secure area between flights. Upon reentry, security stations were undermanned and wait times were long."

Pros: "New airplane"
Cons: "The front seat has sharp edges at knee level. Wen the front passenger recline his seat it killed my knees."

Pros: "The basics were fine."
Cons: "The crew on the flight was really loud and talked about unprofessional things. Every time I was woken up it was by a flight attendant talk to another attendant really loud across the plane. Also, this was advertised as Lufthansa but was actually United. Kayak seems to do this frequently, and as a customer it is confusing and disappointing."

Pros: "The crew was wonderful and very accommodating. We were also very impressed by the plane itself. The seating was the most comfortable either of us has experienced on an overseas flight."
Cons: "Good for entertainment but the headphone insert in my particular seat would only play through one ear. Not a headphone issue, they worked fine in another screen. Inconvenient for a long flight."

Pros: "We arrived in London ahead of time. We go to Newark ahead of time"
Cons: "The food"

Pros: "it was much more comfortable on the second part of the flight"

Cons: "The Newark airport is a swamp of unpleasant facilities and personnel."

Pros: "In my experience Lufthansa is almost always on time and very professional in how they manage their flights."

Pros: "Professional and courteous flight attendants."

Pros: "Great flight"

Pros: "Food was good. Attendants were helpful and courteous . Airline was on time."
Cons: "boarding was pretty chaotic. Check in was difficult getting seat assignments. Could not do it on line."

Pros: "However the connecting time for MUC to HEL was bit more."

Pros: "Smooth and quick ride."
Cons: "There was a metal rod situation under the seat in front of me, which meant my bag wouldnt even fit, not to mention my legs. Also, I am not the biggest fan of flying and I started feeling sick at the end of the flight - kept it to myself but asked the flight attendant if I could have 2 sparkling waters and an orange juice (just to have it in front of me when I need it and not to bother anyone). I received what I asked for with an eye-roll and a shocked face. Just be nice - that's all."

Pros: "i am glad that i got there safely and ahead of time"
Cons: "it was NOT a lufthansa flight, which is what i was expecting and wanted. it was a united flight . i wanted to fly lufthansa because it is a higher quality experience than united, but for some reason after i bought the ticket i learned that united was operating the flight for lufthansa"

Pros: "The crew was very pleasant and several announcements made the flight easy"
Cons: "We were late !"

Pros: "Service and meals were excellent and well organized."
Cons: "I booked the flight with Lufthansa and thought I was flying with them. When I first went to terminal C at Newark with my paperwork United told me I had to go to terminal B. I went to ' B ' and Lufthansa told me to go back to Terminal C , that I was flying on a United flight. So I went back and the United people helped me. It all worked out well but was initially confusing."

Cons: "The crew seemed not to Americans, funny is that I'm not even one just speak English well, rude!"

Pros: "i liked the borading line already lined up in the different groups"

Pros: "The direct connection to Milan The extreme fast flight with jet stream That the luggage arrived as well"

Pros: "Crew was nice on plane and they were trying to keep us filled with food and water."
Cons: "Horrible desk staff! Why would any airline refuse to allow a customer with kids on the plane a little sooner to allow for more time with organizing ourselves and kids. It's already intimidating to fly let alone internationally and for them to make us wait until our boarding time is inconsiderate. Plus united air had the absolute smallest and uncomfortable. I could not move and let along our poor toddler was cramped up. Our newborn was ok but it's like a 2 seat turned into 3 seats! Horrie."

Pros: "Free inflight movies thats about it.."
Cons: "Everything: the seats were highly uncomfortable, the stewardessses in the back were unfriendly and not accomadating. Any extra you requested seemed to be a bother! Again the seating was cramped and terrible. We booked with Luthansa yet ot was a united plane what a dissapointment!! One of the worse flights ever. Food was mediocer at best!"

Pros: "The food and the movies."
Cons: "Our initial flight was delayed by 2 hours and some, we lost the connecting flight from Munich to Cluj-Napoca, had to stay in the Munich airport for 12h, being very tired, hungry, having a terrible flu and fever, extremely pissed off, your personnel who did not tell us there was a relaxing area or that we were supposed to get food vouchers. The plane should've been checked and ready on time,and certainly not after some passengers boarded it. The new plane they switched it with was not properly cleaned, plus we had no earphones. One of the flight attendants was constantly passive-aggressive. I did not appreciate that at all. The tickets issued at Newark had no gate assigned for our connecting flight and with the delay and everything, more time was wasted with finding that. The boy who rebooked us for the next flight did not assist with anything, did not tell us about vouchers. after finding out about that, I was disappointed for receiving 12€ for 12h=one sandwich and one 0.5lt of mineral water. Seriously? It was not my fault that this happened. I expected better from Lufthansa."

Pros: "Treated with respect and care. Excellent service from crew. Lufthansa always has a nice staff."

Pros: "Got there quick."
Cons: "Only three seats per aisle (1-2). No food just drinks. Not much space for carry ons. Only one bathroom in the very back of the plane."

Pros: "The cabin crew was particularly attentive"

Pros: "Complimentary wine."
Cons: "Aircraft too small for length of flight. Used to 747s and comparable jets used for flights to Seoul and Narita. There is room to walk and stand without being in way of flight attendants."

Cons: "They were the most uncomfortable, cramped seats I have ever sat in my life. I'm a small person and I was terrible uncomfortable. I will never fly in that type of plane again."

Cons: "This was an old aircraft and had a 4 hour delay at Newark due to mechanical problems, causing a return to the gate, deplaning, and then getting back on board. I fly Lufthansa to AVOID this kind of mess. No one spoke the different languages of the passengers (specifically Italian) even though there were some thru-passengers from Munich to Bari. Poor communications during the process. Sometimes just COMMUNICATING WELL seems to make the problem smaller. Not well handled."

Pros: "Friendly crew. Good snacks. Timely updates about delays.cr"
Cons: "Crew forgot to serve several rows of seats including ours. Came around when reminded, but then said didn't have enough hands to carry trash away and told us to store cups, etc in back seat pocket when landing."

Pros: "I can't even count the number of times I have flown KLM in the last 4 years. They are my airline of choice when I fly back and forth from the U.S. thru Amsterdam to Nairobi. This last flight I boarded and then 90 very exuberant girls from London board in all the rows in front of me. I was concerned it was going to be a less than restful flight. Just the opposite. As always the KLM crew took extra ordinary care of all of use. The service was wonderful and I scooted off the flight ahead of the girls to make my very short connection. The crew is what always make the experience delightful! Thank you again KLM."
Cons: "It would be so nice if the arm rests came up all the way. When you have empty space on your row it would be nice to move the arm rests all the way and stretch out. Also there were not as many New Release Movies to choose from as usual, it seemed."

Pros: "The service is very good.Crew is very nice and flight on time."

Pros: "the hostess was nice"
Cons: "i was givven a poor seat at the end of the airplane, 2 people slept next to me and for 9 hours i couldnt leve my seat untill the hostess asked me if i needed help"

Cons: "Our first flight got delayed, so we had to miss our flight from Berlin to Amsterdam."

Pros: "The crew was very friendly and professional"
Cons: "The seat space was a little narrow"

Pros: "The boarding was quick."
Cons: "Food could be better."

Pros: "Crew was very friendly and helpful"
Cons: "tight seats"

Pros: "Nice short flight, everything was on time"
Cons: "I went from TXL to AMS. There is *nothing* to do in the TXL airprot :-|"

Cons: "Cramped space; my back still hurts Entertainment system did not work; only L-sound and poor visibility screen. The worst airline food I have aver been served."

Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."

Pros: "Comfort"
Cons: "Wifi on klm"

Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"

Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"

Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."

Pros: "Newer plane, crew was amazing, seats were adjustable"

Cons: "KLM crew exceed our expectations"

Pros: "The crew and the timing were ok"
Cons: "The seats were uncomfortable"

Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."

Pros: "Crew was nice and pleasant"
Cons: "Flight very late"

Pros: "Crew were great"
Cons: "Refreshments"

Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"

Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"

Cons: "There was no wifi on flight"

Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"

Pros: "yes"
Cons: "not really"

Pros: "All good"

Pros: "Good comfortable seat with extra leg room. Pleasant crew."

Cons: "My suitcase didn't come with the airline."

Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."

Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Pros: "Friendly staff"
Cons: "Leg room"

Cons: "Still waiting to board after missing this connection had to be booked on another airline"

Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"

Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."

Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."

Cons: "Flight departed 35 minutes late"

Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Cons: "Boarding was confusing and disorganized"

Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Cons: "Luggage didn't make it"

Pros: "Movies choices, free checked bag"
Cons: "Lack of complimentary inflight snacks"

Pros: "Comfortable seats, I slept the whole way."

Pros: "The crew worked quickly and efficiently. I enjoyed that they gave us water as we entered. There was a good range of movies."
Cons: "It would have been nice to have some complimentary snacks."

Pros: "The on demand movies and shows"
Cons: "Paying for headphones"

Pros: "On board entertainment was good (i.e., movies, shows, etc.)"
Cons: "No food was served."

Pros: "As always I greatly appreciate Iceland airs FREE and GOOD Entertainment options (aka Movies and TV shows). The crew is also always very professional and cordial. Greatly appreciate the 2 bags you are allowed to check in for free! I have yet to see another trans-Atlantic airline that can rival this."
Cons: "I am very upset by the fact that Icelandair no longer serves complimentary meals on their flights. I also did not appreciate the delayed take-off due to refueling...the crew did not seem to be in a rush to leave promptly and it resulted the delay of connecting flights in Iceland."

Pros: "Everything was clean and efficient. The crew was courteous."
Cons: "It was very uncomfortable for an international flight. I did not realize that food was not included. Also, I was not offered head phones either. I will not fly with them internationally again. The discomfort was not worth the cheaper price."

Pros: "Smiling faces. Politeness Helpful"
Cons: "With 2 Samaung notes and 1 Tabley and 1 Lenovo PC failed to get wifi on 1st leg? Why? To Reykavik! ! Flight stewardess also failed!! With help of crew to ZH got the net halfway on second leg ...!"

Cons: "It was cancelled"

Cons: "Seats do not recline. Saga class was nothing special"

Cons: "Broken seat. Couldn't recline. Another seat than that booked online."

Pros: "There was not much that made it a pleasurable experience."
Cons: "The flight attendants were less than welcoming. I was also bitten by another passenger's dog while boarding the plane. Although staff on the flight were concerned, little was done to remedy the issue."

Pros: "The crew staff was friendly and immedirabtlt found my a blanket when I requested one"
Cons: "39b is the last row and middle seat. What is there to like ?"

Pros: "The plane was reasonably comfortable and on time. Blankets and pillows are nice."
Cons: "Icelandair lost my luggage and that of a number of co-travelers, failing to deliver the bags in Munich. This happens with all airlines now and then. However, whereas any self-respecting airline would have a baggage service contact who could access the baggage database and tell you where your bag was last scanned, and problem-solve to arrange delivery on the next flight, Icelandair has farmed lost luggage service out to a contractor with access to no info and no abilty to arrange anything. After hours of waiting, each customer was told to fill out a form and that no information could be supplied. They say if you don't hear from us in 6 days, visit our website."

Pros: "On Time, efficient."
Cons: "The stewardesses disappeared and were hard to contact."

Cons: "No food offered"

Pros: "Super pleasant crew, timeliness, efficiency, cleanliness."
Cons: "It was too hot on both legs of the trip: boston to reykavik and reykavik to stockholm. Also, the airvents above the seats were ineffective."

Cons: "This is the first and the last time that I fly to Europe with a budget airline. To save themselves a few bucks, they made the experience much less pleasant than it could have been. What they sold as food on the airplane was pathetic. And the prices for the awful food at the airport in Reykjavik were outrageous and they were not even posted, so until you went to pay you didn't know that those two pieces of stale bread with a thin slice of ham cost more than $12. Things like these leave one with a very bad aftertaste. Not worth it."

Pros: "Overall another great travel experience. The ground and air staff make you feel welcome. They provide bottled water when you board and go around again towards the end of the flight. One of those little things that keeps me feeling comfortable."
Cons: "Very few issues. However the the in-flight entertainment system always starts at full blast sound and no control to turn it down. When I've used headphones without their own volume control I've had to take the out until the on-screen controls finally appeared. It was really really crowded at the baggage claim in Reykjavik. Took much longer to get my luggage and get out than in previous visits. I also wish there were better food options. More protein and less carbs."

Pros: "Nice flight Very hice that they offer two free suitcases per person"
Cons: "No free food in a long flight"

Cons: "My luggage is missing"

Pros: "Crew members were very nice"
Cons: "My transfer time getting onto this flight was too short and my luggage missed the plane. I was without luggage for the next 24 hours and was not offered a stipend to get basic necessities while I waited for my suitcase to arrive."

Pros: "Nice plane, good legroom"
Cons: "I was surprised that there was no complimentary food. Flight was delayed."

Pros: "We were upgraded to saga- thank you!!"

Pros: "good selection of movies/tv. comfortable seat."
Cons: "very few food options and only for purchase."

Cons: "Seats to close for overnight flight."

Cons: "TSA was a mess in Boston as was Terminal E"

Pros: "Entertainment was great, great selection of movies, educational videos on things to do in Iceland and music. Flight attendants were very friendly and helpful. Seats were comfortable."
Cons: "Crew momentarily lost our baggage, but once we got to Iceland they were very friendly and helped us retrieve it. Plane was very hot and air didn't seem to circulate through when I was trying to sleep. Overall good experience though."

Pros: "Crew was curteous & friendly. Plane was clean"

Pros: "Since the flight was not crowded, I was able to move where I could stretch out which was very nice."
Cons: "Felt crowded sitting in the middle of two people."

Pros: "Ample space, easy flight to Iceland and then Glasgow"
Cons: "Spectacularly poor gate service in Boston. Lots of people waiting around for an update as the take off time approach. About 10 minutes before departure, with no boarding in site, they announced a delay. I have no idea why they waited so long when it was apparent something should have been said. Pretty amazing that they screwed this up so badly."

Pros: "Professional, helpful staff and the plane was very clean. Blankets and pillows were waiting for us and water was provided as we boarded. I needed assistance to get around the airports and someone was waiting for me with a wheel chair at each stop. Wonderful flight at a reasonable cost."

Pros: "Comfortable seat; interesting videos about Iceland. Water was offered several times."
Cons: "Limited in-flight entertainment options. No snacks or drinks (other than water) offered."

Pros: "She relocated me to an aisle seat when she saw how squeezed in I was"

Cons: "No snacks or water was available."

Pros: "I appreciated that they blocked the middle seat for me as I was travelling with a lap infant. The extra space really made a comfort difference. The high-tech entertainment was nice. I wasn't feeling well during the flight and the crew was very helpful."
Cons: "1 hr delay on the tarmac after everyone was seated. Plus the pilot said the delay would be 20 minutes, and didn't really give updates after the 20 minutes were passed. I was travelling with an infant, and it would have been easier for me to wait at the gate or in the airport lounge than waiting in my seat with the baby buckled."

Pros: "Boarding early enough to leave on time. Crew was pleasant. Food is better than average and prices are average. Inflight entertainment was great."
Cons: "Temperature was so hot for almost the entire flight. That was awful for a 5 hour flight. I needed to sleep on the red eye, and wasn't able to because of the temperature."

Pros: "Price"
Cons: "My entertainment monitor didn't work Headphones cost extra Food cost extra"

Cons: "My luggage didn't board with me at my connection and was lost for 2 days. It took them 3 days to ship it to me. The service of icelandair was unhelpful and did not care much about my situation : i went to the french alps for vacation with a pair of jeans and a sweater without my winter and skiing clothes. Half of my vacation ruined because of their slopiness"

Pros: "Service on time"

Cons: "Seats were a bit too small."

Pros: "Service, legroom, entertainment options (not as good as some, but decent mix). Tasty snacks."
Cons: "There is no meal included, but the snack I purchased was excellent."

Pros: "on time"
Cons: "no food offered ... not even pretzels!"

Pros: "Crew was pleasant, good entertainment options and variety."
Cons: "Extra for meals, despite the leg room I was very stiff/sore by the end."

Pros: "Crew was available and responsive. USB port for charging and Wi-Fi available for purchase. Quick flight with no room for mistakes. Great to have the possibility to Chek in 2 bags of 23kg."
Cons: "That there was no meal/snacks/refresher drinks served, was especially shocking for an overnight flight. Entertainment was outdated and not many options. Small leg room and confined seats. Was forced to check in my carry-on bag right before entering the plane due to a full flight."

Pros: "Comfort. Quality. Price Always on time. Love it"
Cons: "No free food....but who cares?"

Pros: "Everything was great! Flights were on time. Comfortable seats and pillows. And chargers on the plane. It was great!"
Cons: "I have no complaints. Free alcoholic beverages would have been nice though"

Pros: "This was my second trip on Icelandair in 6 weeks and I was just as satisfied with this trip as the first!"

Pros: "NOTHING."
Cons: "I asked to have a glass of water and was ignored until I asked again about 30 minutes later!!! That was the worst travel experience I ever had"