Location was the best!
Consistently friendly and helpful service; small menu, but food of excellent quality; very good breakfast; hotel overall well designed; loved the decor in the dining room, nothing overdone; functional and pleasant style throughout the hotel.
Non smoking room. Friendly personel
The location just off the Luisenplatz is excellent, the breakfast was excellent and the staff were friendly and efficient. There was no free access to the internet but wiifi cards could be bought.
Great location, right next to the park and walking distance to shopping. Friendly staff. The free travel pass is also very useful to take local trams, buses and trains. Used that to spend a day in Berlin and to go to the airport. Problems with billing, breakfast added automatically even if you did not not have any. Please, check your bill before leaving.
Nothing. Mattresses are as bad as it gets.
To be honest, I was disappointed because I felt the stay did not quite match up to the price and brand. (This could be an aspect of the hotels in Potsdam in general though, I don't know). Good points: The room and floor was clean. The young robust girl in the restaurant in the afternoon/early evening was very kind and thoughtful. Disappointing points: The bed was mattress was very soft and sagging in the middle, and the shower drain was not very robust and the water built up. Smoke was also coming into the "nonsmoking" room (while that might be a problem of a guest rather than just hotel).
WiFi was very unreliable and not worth the extra room cost to get what was supposed to be a good quality version
Its proximity to Schloss Sanssouci--one block away--& the historical center of Potsdam--one block away in the other direction. The bed was rather hard, there was only one pillow on the bed, & the staff did not greet me each time I passed Rezeption.
The hotel is on a quiet street yet right in the heart of things--the entrance to Sanssouci is a block or two directly down the street, there are numerous restaurants with a couple blocks, and the Brandenburg Gate and pedestrian area is just across the square. Hotel staff was very friendly and helpful. Breakfasts were pricey at the hotel, but there are several cafes within about three blocks where we could get as much as we needed at half the cost.
Kind staff, comfortable bed, good breakfast, terrace. -
Very nice Hotel, right opposite the airport. Good but a bit expensive breakfast. Nice dinner. Very clean. Safe area - hence there are no people within 5km radius :) Very friendly staff. Just 30min with Airport express to the heart of Berlin. Internet is not free and very expensive, though super fast with low latency! If you plan to ask for an ironing board expect to get it in at least 1,5H (happened twice to me)!! Hope you get some more ironing boards guys before I come there again soon!
Clean, Economical, Great Location, Great Staff, Free Train Ticket to Berlin Downtown, New Zero cost wifi option was truly on the slow side
5 minutes from the train station stop, and 10 minutes from the airport. Quiet rooms for having a good rest. Very new and clean. I would have prefered a bit more comunicative staff.
excellent location for early flight. Excellent added extra of a daily travel ticket, lovely, very varied breakfast. No
Would stay at this hotel eney time 10/10
Very nice, new hotel with good interior design. Easy and effective temperature control in the room, sufficient culinary offer late in the evening. Excellent location for those taking very early flights Car Parking is too expensive. I propose to establish two prices - for guests of the hotel and for all others willing to use this facility.
The room was very nice but i dont think it had been serviced since the last occupier. The bed was very comfortable and the shower was probably the best i have used in a hotel for years. The staff were very good and very helpful. The free travel tickets were brilliant. the hotel is very new as is the staff, they did a very good job considering we were all suffering volcanoitis. I dont think the room had been serviced since the last occupier. there was some rotting strawberries on the dresssing table and a half empty bottle of water in the mini bar. The mini bar was virtually empty when we arrived but was replenished the next day. The food was pretty average. A very good breakfast menu but didnt live up to expectations and the same with the evening meal. But as time goes on I am sure it will improve.
one of the best airport hotels i've stayed in. very clean and comfortable. also the free travel pass into the city was a welcome touch-the rain station was only 200 yards from hotel. the dinner menu was very limited
Excellent location, less than 10 minutes walk from the train station and the airport terminal building. The room was modern and the staff very helpful.
There was some hairs on the bed
The room was very nice and quiet. Hotel is brand new. Walking distance to the airport. Google maps show the hotel address in a wrong place (the other side of motorway).
Walking distance to the terminal
The stuffs in the evening and early morning were great! The staff that checked me in was not that friendly. I supposed it was the hotel policy, I was asking whether can I check in earlier since they have room available, however she told me a half day room needs to be charged! So far I have travelled to many countries, even today I am in London, I was here before check in time, the staff was happily to checked me in because they have room available! I was wondering since I will be the one to use the room why half a day of the room charge is needed? Are they changing the bedsheets and replace another room for me????
Quiet, friendly atmosphere
Friendly and good food
Nice large apartment. Clean and good value for money It advertised a swimming pool- indoor and out which is does not have at all.
The hotel is great got a nice kitchen and free coffee and tea, very clean and the owner is very nice. We having problem connecting on their WIFI..strange, but everything else was great.
Fresh and clean The address on the web site messed up my Tom Tom GPS, the city name to input should be Babelsberg, not Potsdam (we ended up in Golm where there is the same street name...).
Location and also a very nice and quiet environment
The location of this hotel was excellent and our accommodation was clean and comfortable. We stayed in the little house in the courtyard and it was very peaceful after the bustle of the city. Only the usual complaint about many hotels - the bath towels just aren't big enough!
free WiFi Lack of heating during night, did not switch on until 0700 in morning. No credit card facility offered. Not very friendly reception on arrival.
Small hotel close to transportations towards Berlin or Potsdam, quiet, in shopping and residential area. Good quality over price.
It was close to the motorway No coffee/tea facilities in room
Small chocolate at the bad - big nice!
Friendly and helpful staff. Quiet location.
Close to Berlin Ring Road, Speedy Check In, Evening Meal Good, Excellent Shower and Room Breakfast very poor and rate advertised at hotel was less than I paid
Great breakfast and lovely river walk
If you like to stay out of big town, this is defenitely place to be. There was not clear, that this place is completly seperated from the Town and if you want to enjoy scenery of this little town and the social life you have to drive around.
The close proximity of the sauna complex Having to pay for the sauna when we were hotel guests
Hotel is located close to Potsdam City Centre with trams & buses located directly at main entrance making access to all the tourist sites extremely easy. Also only a couple of minutes walk from Charlotenhoff train station - on the shuttle line to Berlin Schoenfeld Airport - absolutely no need for a car. Hotel is also overlooking the Havel river in a very peaceful & relaxing setting. Decor is modern, minimalistic, quirky & colourful - might not be to everyone's taste. Breakfast not included in the room rate - there is a charge of €15 per head for breakfast which is very overpriced compared with most of what is available in Potsdam. The 'bar' area is not very inviting or comfortable & service was very lack lustre.
very nice and clean and close to the center
Clean, convenient, quiet location next to park, friendly and helpful staff. Unique design, excellent location! Amenities were not included such as internet, breakfast, spa/wellness center - there were extra fees for these things, although it was nice to have these things available if people don't mind spending more money.
Nice room, modern facilities, friendly staff Internet free, but doesnt work very well. Quite a long way from the centre of town.
The room was attractive, clean, and comfortable. The hotel restaurant was good. Air conditioning was not very good.
Friendly reception staff who allowed me to use their computer so that I could check in on line for my return flight, thus saving time at the airport. The pillow on the bed was very thin and had a strange smell. I asked for more pillows and was allowed one extra.
Very pleasant and relaxing stay , especially good football world cup facilities No complaints
Lovely staff, very good location. Beautiful room. The small gifts made me very happy!
A member of reception staff went out of her way to make us feel welcome and to provide us with information about Potsdam/Berlin which made our visit much easier. The room was extremely comfortable and staff were courteous at all times. We all enjoyed the excellent breakfast buffet. We enjoyed all aspects of the hotel, however tea/coffee making facilities in our room would have been most welcome.
Quiet room. Nice staff. Good spot to get around from I did not like paying up front it is the only place I did that. I also felt it was expensive for what we received. I managed to stay at 5 star in Dresden for less then here!!!!
Insistence on pre-paying for entire stay is both inflexible and unrealistic. Normally one pays on departure, not on arrival. Normally one is obligated for the first night only.
Staff was extremely friendly, hotel rooms are very nice.
Everything about the hotel was excellent from the car park to the Breakfast No pool but it was Potsdam and you could use the lake
The hotel is charming with excellent and welcoming staff. The breakfast was just wonderful. The staff went out of their way to be helpful. The hotel bus directions (on their website) was confusing to the bus driver and he was unable to correctly drop us off at the correct bus stop. The hotel might wish to be more clear about a drop off point.
success - great start to our holiday Staff friendliness and professionalism. Hotel very attractive all round. no
Very nice hotel - elegant and welcoming. Comfortable room and excellent breakfast.
Recentlly built, very clean, new furniture. We found all we needed for a short stay waiting for the early morning flight. Perfect shuttle service -kostenlos. We had paid the room before we arrived in Germany, still they reserved 100 Euro for one week after our departure. Worrying!
Quiet night sliping and comform place. It was noisy night, the pillows were missing , not frandly staff. We pay over money for the breakfast.
The room smells like shit. The personnel is very very slow even they smile all the time.
The rooms were comfortable and clean. Good pillows. Staff was friendly and went out of their way to help us. Especially thanks to the driver who drove us to the airport to buy toothpaste. :)
Good a/p transfer and close to a/p The bar was empty no atmosphere to wind-down in.
Excellent hotel as expected from the brand. Located about 3 km from main airport terminal. Excellent 24 hour shuttle bus service (we had to be at airport for 5am) which serviced airport terminal and train station regularly.
very good value for money. well connected to the airport. not well connected to Berlin center.had to go the airport to and take atrain from there.
Connection (shuttle bus) between airport and the hotel; possibility for (very) early breakfast.
Clean with good facilities in room. Shuttle (free) to Schonefeld airport. Surcharge of Eu 10.00 for a smoking room even though there is no mention of it when booking online either on hotel website or booking.com
The shuttle service is a great idea. Not enough vegetarian options. Also,we couldn't get any pain killers from the reception.
Good hotel, value for money. Staff is correct and friendly. Enough choice at breakfast buffet with fresh products. Room contains all you need. Very good bedmatrass. Location is in a business area, but if you take that in account it is not really a disadvantage.
Clean and nice hotel, parking great, only far a way from city, in general great value for money
The portions of food at the restaurant were child like in content and expensive! The restaurant staff was good but needed help! At least one more person on that Saturday night! consequently many were waiting for the food the clearing of tables etc.
Staff excellent with good facilities and good food.Atmosphere very good too.
The food was exellent,quiet surrondings, near the factory i was visiting, the staff was nice, the service was absolute helpful, the room was clean and ready when i came back after a day at the factory
The excellent kitchen...
A very enjoyable and relaxing staff in a quality hotel.
The stay puts you at ease, allows you to think and in my case was a good retreat on a business trip. Flexibilty in organising travel to locations is good. Food is good and quantity is good. The swimming pool was very good. The breakfast was magnificent. There was not anything i did not like but i feel the room would benfit from a tea making facility and the tap beer needs to be colder for me.
Ease of access from the motorway, quick check in and check out, separate shower in the bathroom
location. no possibility to buy anything to eat or drink other than in the restaurant. arriving very late as i did the restaurant was closing
Design. Spacious rooms. Free parking. Lack of air condition would be a problem in summer.
It was close to the s bahn, breakfast was good, they were very helpful in accommendating us with our late arrival There were no guest reviews
It is very quiet location and the breakfast was very good It is too far off the center of Berlin, however there is a nearby train which has many problems.
Very friendly staff. Quiet surrounding. Room very clean and tidy. If you are looking for an hotel to escape the fuzz of the city, this is the right place. Close to the railway station and some restaurants in Eichwalde, it has all kinds of facilities close by. Whilst in a quiet surrounding outside Berlin, the hotel is not fitting for people who do not wish to travel a lot. It's a good 40 minutes travel from the hotel to the heart of Berlin by S-bahn. Wasn't a problem for us, but one should take this in mind.
Extremely high and unreasonable phone charges
Excellent breakfast, great location, close to the train station and the public communication hub. Despite the description on the front page not all the rooms offer bathroom with bathtub but with a shower. Moreover I find that there is really no space in the bathroom and that is mostly due to a bad designs which absolutely lacks functionality.
location, good restaurant and breakfast, panoramic view of the city, cleaning of the room. room very small
My room was just in front of a festival and was very noisy, specially on the week-end. I asked a room in a different part of the building but they said they were full. I doubt it. So, they don't care much about their clients.
staff helpful. Location excellent room cold
The somewhat open planned en-suite facility in the room
The Hotel is within a short walk to the centre of Potsdam, so sight seeing and shopping on foot was a pleasure. My only wish was that there was a gym or sauna of some kind.
bathrooms have no doors .. you walk through the coridoor and you hear other's at the tops
It is very expensive considering that the room is very small and it doesn´t offer anything extra for the price. We totally dislike the bathroom, it was very small, bad located inside the room, the door was transparent and it has no good ventilation. The room in general was very smaal and has no enough space to put our luggage. The people on the reception desk were not nice.
The hotel's location is terrific, right on the river and looking out at historic buildings. Breakfast was quite expensive; hotel parking (for a fee) was difficult to find when arriving after dark.
If you drive to Berlin on business that's you ultimate choice! Very close to the highway - 10 minutes drive from icc Exhibition Center which makes it effectively way more convenient than majority of Berlin's hotels. Sparkling clean even by German standards. "Stern" shopping mall with lots of great dining options nearby. Reasonable price for Internet (13 eur/24 hours). Staff's English skills could be better.
Everything-staff was very helpful and friendly. Rooms were large, clean and comfortable. Excellent breakfast. Great value for small price.
clean and quite place the internet service
The hotel was clean, friendly, the food was great, unobtrusive tram service to berlin was right outside the hotel. Tickets were free thru the hotel. Grocery store was across the street. Upscale area with soviet era apartment blocks all around. Stay here if you have a car. Price was a little much for a hotel that far from Berlin. Sauna was basic for european standards. Not european luxury but european efficient.
lrge windows too expensive and it is not 4 stars hotel ... 3 maximum. Far away from Potsdam center, taxi very expensive, have to pay for everything ( even for Potsdam map!). Room was not very clean, bed was weird: left side was 10-15 sm higher right side. Interent is too expensive.
big room and bathroom
The kindness of the staff, the room was very clean
Interesting hotel if you want to visit Berlin but don't sleep in the centre and pay an expensive room. Nice reception people, clean and really quiet room, tasty breakfast. Not so far from S-Bahn station, to go to Berlin centre in approx 25min for less than 3€ per person
Excellent breakfast. Quiet, clean room. Location seemed remote at first, but public transport proved to be excellent. Evening meal menu was limited, and food itself slightly disappointing.
Surrounding area is very quite and nice
Breakfast and staff Pay per View switched on by inadvertance. Charged 11 €, but no confirmation required before the service is activated. Not happy at all with that.
20 mint by car rom Tropicl islands(aqua park),near Berlin.sweet hotel near buatiful lake,nice,big clean rooms,good servis,food was super in restorant by evening,very romantic athmosfere,nice pool. all was super,price ok too.
Friendly staff, excelent restorant No Internet access in the room, very poor selection of TV channels
Very quiet room, very clean and modern. Free wifi at the room. Excellent hotel as 'base camp' to explore Potsdam or even Berlin - although railway station is some 20 minutes walking. Nice breakfast, friendly staff. Location is on the corner of the square is pleasant with some restaurants with terrace. No.