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Kindness of staff
Nice breakfast. There were no airconditioning at all in our room.
Breakfast excellent well run;interesting building and decor Not a compliant but not geared to the tourist;lack of info ;transport to potsdam ;although staff were helpful
This is a relatively quiet hotel with good access to Potsdam and Berlin. The rooms are adequate and clean, the staff are very friendly. seating arrangements for Sunday breakfast with large round tables of 10 are more suitable for conferences or youth hostels.
Nice and very clean. Very good breakfast buffet. This was the smallest room I've ever had in a hotel. The doors and drawers of the furniture next to the bed couldn't even open all the way because of the proximity of the bed. Our double room was really too small for two people. The soap dispenser at the bathroom sink was empty.
Well furnished, clean apartment with good access to public transportation. Excellent service.
Good food and staff excellent. Very clean hotel. Shower was broken, no extra blankets or pillows in the room.
No services, no room services, we waited 1 hour to get our meal at the hotel restaurant and finally we walk out .
It was a good location and an interesting hotel, very large with many dining rooms. Very good food. Clean rooms. Very small rooms with a balcony but no view of the lake.
Would stay at this hotel eney time 10/10
Very nice, new hotel with good interior design. Easy and effective temperature control in the room, sufficient culinary offer late in the evening. Excellent location for those taking very early flights Car Parking is too expensive. I propose to establish two prices - for guests of the hotel and for all others willing to use this facility.
Incredibly rude and non service focused staff . Bill has to be settled on arrival and have been chased at breakfast to pre pay . Terrible experience !
excellent location for early flight. Excellent added extra of a daily travel ticket, lovely, very varied breakfast. No
There was some hairs on the bed
The room was very nice but i dont think it had been serviced since the last occupier. The bed was very comfortable and the shower was probably the best i have used in a hotel for years. The staff were very good and very helpful. The free travel tickets were brilliant. the hotel is very new as is the staff, they did a very good job considering we were all suffering volcanoitis. I dont think the room had been serviced since the last occupier. there was some rotting strawberries on the dresssing table and a half empty bottle of water in the mini bar. The mini bar was virtually empty when we arrived but was replenished the next day. The food was pretty average. A very good breakfast menu but didnt live up to expectations and the same with the evening meal. But as time goes on I am sure it will improve.
Clean, Economical, Great Location, Great Staff, Free Train Ticket to Berlin Downtown, New Zero cost wifi option was truly on the slow side
Walking distance to the terminal
Very nice Hotel, right opposite the airport. Good but a bit expensive breakfast. Nice dinner. Very clean. Safe area - hence there are no people within 5km radius :) Very friendly staff. Just 30min with Airport express to the heart of Berlin. Internet is not free and very expensive, though super fast with low latency! If you plan to ask for an ironing board expect to get it in at least 1,5H (happened twice to me)!! Hope you get some more ironing boards guys before I come there again soon!
The room was very nice and quiet. Hotel is brand new. Walking distance to the airport. Google maps show the hotel address in a wrong place (the other side of motorway).
5 minutes from the train station stop, and 10 minutes from the airport. Quiet rooms for having a good rest. Very new and clean. I would have prefered a bit more comunicative staff.
one of the best airport hotels i've stayed in. very clean and comfortable. also the free travel pass into the city was a welcome touch-the rain station was only 200 yards from hotel. the dinner menu was very limited
The hotel is on a quiet street yet right in the heart of things--the entrance to Sanssouci is a block or two directly down the street, there are numerous restaurants with a couple blocks, and the Brandenburg Gate and pedestrian area is just across the square. Hotel staff was very friendly and helpful. Breakfasts were pricey at the hotel, but there are several cafes within about three blocks where we could get as much as we needed at half the cost.
To be honest, I was disappointed because I felt the stay did not quite match up to the price and brand. (This could be an aspect of the hotels in Potsdam in general though, I don't know). Good points: The room and floor was clean. The young robust girl in the restaurant in the afternoon/early evening was very kind and thoughtful. Disappointing points: The bed was mattress was very soft and sagging in the middle, and the shower drain was not very robust and the water built up. Smoke was also coming into the "nonsmoking" room (while that might be a problem of a guest rather than just hotel).
Its proximity to Schloss Sanssouci--one block away--& the historical center of Potsdam--one block away in the other direction. The bed was rather hard, there was only one pillow on the bed, & the staff did not greet me each time I passed Rezeption.
Non smoking room. Friendly personel
The location just off the Luisenplatz is excellent, the breakfast was excellent and the staff were friendly and efficient. There was no free access to the internet but wiifi cards could be bought.
WiFi was very unreliable and not worth the extra room cost to get what was supposed to be a good quality version
Nothing. Mattresses are as bad as it gets.
Consistently friendly and helpful service; small menu, but food of excellent quality; very good breakfast; hotel overall well designed; loved the decor in the dining room, nothing overdone; functional and pleasant style throughout the hotel.
Kind staff, comfortable bed, good breakfast, terrace. -
Location was the best!
Great location, right next to the park and walking distance to shopping. Friendly staff. The free travel pass is also very useful to take local trams, buses and trains. Used that to spend a day in Berlin and to go to the airport. Problems with billing, breakfast added automatically even if you did not not have any. Please, check your bill before leaving.
Excellent location, beautiful room, helpful staff, very near Dutch quarter and lovely restaurants, good value for money
Nice, modern hotel with some rooms in part of an old building. Rather well appointed. Freindly staff. Breakfast in the restaurant is awfully expensive. Car park is equally expensive.
the location was very central. the bathroom was clean and the shower good. the staff were friendly and helpful. The double bed was two twin mattresses pushed together not a double mattress. The breakfast was overpriced at 17 euro per person. we did not take this up.
REally enjoyed our visit would be happy to stay in this hotel again
Room was quiet. Hotel was central. Garage available. No easy chairs for sitting and reading/watching tv. No complimentary bottles of water.
non-smoking rooms and cleanliness It was unusually hot weather and the ac was inadequate for the temperature - but given the green-house problem, understandable. Other than that, the hotel was wonderful and we would definitely stay again. Great service and location.
central location, helpfull staff
- well-equipped bathroom (even with loudspeaker to listen to music from the TV!) - missing towel - price-value relation not satisfying
We asked to arrive earlier and have two extra beds for the kids - which was no problem at all. There should be an opportunity to book parking in advance.
Nice room with a good bed, above average breakfast and very friendly and helpful staff
Very friendly staff and clean rooms.
The rooms is big enough and clean. Breakfast is good.The area is quiet but pretty close to the centre.
The staff were very helpful. I sprained my ankle during my visit and your staff helped me find the nearest pharmacist, provided a bike for hire and ice packs. Overall I felt that the cost of eating in the hotel - breakfast and dinner was a little expensive. This may have been due to changes in my the value of currencies, but even in terms of other establishments in Potsdam the hotel was expensive for food.
Easy 10-15 minute walk to the city center. AC. Located in a great area of town and was easy to drive to. Great indoor swimming pool and sauna facilities. No breakfast alternatives available near the hotel; had to walk to city center. Parking is extra (12 Euros).
The great service from the staff, the large studio room with kitchenette, the spa area, bike rental facilitated by the hotel, the location close to the castles.
The rooms were well decorated and spacious. All our requests before arriving were met and the staff were extremely helpful. The spa facilites were well maintained and opened until 10pm plus they were open to children too (helpful if you have a 5 year old in the party). The price of the breakfast was expensive and as a result we went into Potsdam for ours.
Very good clean rooms and very friendly hotel staff. Very good location for hotel. Car parking should be inside the room rate, makes easier to decide. No free WIFI is not acceptable now-days. Seems You can still survive with that in Germany, but please come to XXI century ASAP. Food was expensive, but it does not matter, there are many small cafes around hotel, just a little walk and You can have Your morning cafe cheaper.
Very comfortable and high standard hotel. Located in beautiful nad historical area. Rooms spacious and nicely furnitured. Whole hotel very clean. Very good breakfast with lots of choice, however quite expensive (19,5 EUR). Parking garage available on site. We stayed there only one night and wil definatelly come back in the future.
clean and quite place the internet service
lrge windows too expensive and it is not 4 stars hotel ... 3 maximum. Far away from Potsdam center, taxi very expensive, have to pay for everything ( even for Potsdam map!). Room was not very clean, bed was weird: left side was 10-15 sm higher right side. Interent is too expensive.
Everything-staff was very helpful and friendly. Rooms were large, clean and comfortable. Excellent breakfast. Great value for small price.
If you drive to Berlin on business that's you ultimate choice! Very close to the highway - 10 minutes drive from icc Exhibition Center which makes it effectively way more convenient than majority of Berlin's hotels. Sparkling clean even by German standards. "Stern" shopping mall with lots of great dining options nearby. Reasonable price for Internet (13 eur/24 hours). Staff's English skills could be better.
big room and bathroom
The hotel was clean, friendly, the food was great, unobtrusive tram service to berlin was right outside the hotel. Tickets were free thru the hotel. Grocery store was across the street. Upscale area with soviet era apartment blocks all around. Stay here if you have a car. Price was a little much for a hotel that far from Berlin. Sauna was basic for european standards. Not european luxury but european efficient.
Close to Berlin Ring Road, Speedy Check In, Evening Meal Good, Excellent Shower and Room Breakfast very poor and rate advertised at hotel was less than I paid
Small chocolate at the bad - big nice!
Friendly and helpful staff. Quiet location.
It was close to the motorway No coffee/tea facilities in room
location, good restaurant and breakfast, panoramic view of the city, cleaning of the room. room very small
It is very expensive considering that the room is very small and it doesn´t offer anything extra for the price. We totally dislike the bathroom, it was very small, bad located inside the room, the door was transparent and it has no good ventilation. The room in general was very smaal and has no enough space to put our luggage. The people on the reception desk were not nice.
staff helpful. Location excellent room cold
Excellent breakfast, great location, close to the train station and the public communication hub. Despite the description on the front page not all the rooms offer bathroom with bathtub but with a shower. Moreover I find that there is really no space in the bathroom and that is mostly due to a bad designs which absolutely lacks functionality.
Extremely high and unreasonable phone charges
The hotel's location is terrific, right on the river and looking out at historic buildings. Breakfast was quite expensive; hotel parking (for a fee) was difficult to find when arriving after dark.
bathrooms have no doors .. you walk through the coridoor and you hear other's at the tops
My room was just in front of a festival and was very noisy, specially on the week-end. I asked a room in a different part of the building but they said they were full. I doubt it. So, they don't care much about their clients.
The Hotel is within a short walk to the centre of Potsdam, so sight seeing and shopping on foot was a pleasure. My only wish was that there was a gym or sauna of some kind.
The somewhat open planned en-suite facility in the room
The shuttle service is a great idea. Not enough vegetarian options. Also,we couldn't get any pain killers from the reception.
The room smells like shit. The personnel is very very slow even they smile all the time.
Good a/p transfer and close to a/p The bar was empty no atmosphere to wind-down in.
Connection (shuttle bus) between airport and the hotel; possibility for (very) early breakfast.
very good value for money. well connected to the airport. not well connected to Berlin center.had to go the airport to and take atrain from there.
Excellent hotel as expected from the brand. Located about 3 km from main airport terminal. Excellent 24 hour shuttle bus service (we had to be at airport for 5am) which serviced airport terminal and train station regularly.
The rooms were comfortable and clean. Good pillows. Staff was friendly and went out of their way to help us. Especially thanks to the driver who drove us to the airport to buy toothpaste. :)
Clean with good facilities in room. Shuttle (free) to Schonefeld airport. Surcharge of Eu 10.00 for a smoking room even though there is no mention of it when booking online either on hotel website or booking.com
Quiet night sliping and comform place. It was noisy night, the pillows were missing , not frandly staff. We pay over money for the breakfast.
Recentlly built, very clean, new furniture. We found all we needed for a short stay waiting for the early morning flight. Perfect shuttle service -kostenlos. We had paid the room before we arrived in Germany, still they reserved 100 Euro for one week after our departure. Worrying!
Great breakfast and lovely river walk
Very pleasant and relaxing stay , especially good football world cup facilities No complaints
very nice and clean and close to the center
Hotel is located close to Potsdam City Centre with trams & buses located directly at main entrance making access to all the tourist sites extremely easy. Also only a couple of minutes walk from Charlotenhoff train station - on the shuttle line to Berlin Schoenfeld Airport - absolutely no need for a car. Hotel is also overlooking the Havel river in a very peaceful & relaxing setting. Decor is modern, minimalistic, quirky & colourful - might not be to everyone's taste. Breakfast not included in the room rate - there is a charge of €15 per head for breakfast which is very overpriced compared with most of what is available in Potsdam. The 'bar' area is not very inviting or comfortable & service was very lack lustre.
The close proximity of the sauna complex Having to pay for the sauna when we were hotel guests
Friendly reception staff who allowed me to use their computer so that I could check in on line for my return flight, thus saving time at the airport. The pillow on the bed was very thin and had a strange smell. I asked for more pillows and was allowed one extra.
The room was attractive, clean, and comfortable. The hotel restaurant was good. Air conditioning was not very good.
If you like to stay out of big town, this is defenitely place to be. There was not clear, that this place is completly seperated from the Town and if you want to enjoy scenery of this little town and the social life you have to drive around.
Nice room, modern facilities, friendly staff Internet free, but doesnt work very well. Quite a long way from the centre of town.
Clean, convenient, quiet location next to park, friendly and helpful staff. Unique design, excellent location! Amenities were not included such as internet, breakfast, spa/wellness center - there were extra fees for these things, although it was nice to have these things available if people don't mind spending more money.
The stuffs in the evening and early morning were great! The staff that checked me in was not that friendly. I supposed it was the hotel policy, I was asking whether can I check in earlier since they have room available, however she told me a half day room needs to be charged! So far I have travelled to many countries, even today I am in London, I was here before check in time, the staff was happily to checked me in because they have room available! I was wondering since I will be the one to use the room why half a day of the room charge is needed? Are they changing the bedsheets and replace another room for me????
nice hotel - very large room with historical arcihtecture; a nice stroll to the nearby Sanssoussis palace - good value
nice place, nice crew see comment above
We were very satisfied with the central position of the Hotel, at the square and very close to the shopping-street and the huge park and castle. Also the very good and nearby parking facilities was very good. I am very surprised that this hotel was rated with 4-stars. It was really not up to the comfort and quality that you would expect from a 4-star hotell. We had a family-room and had to accept that people living permanently in a flat right next to our room, used their balcony very frequently for smoking, talking, eating etc., which made our stay very un-private and uncomfortable, besides the fact that it was difficult to fall asleep. Also the breakfast was way too expensive.
The Hotel staff were excellent. The restaurant is great and they have a fantastic breakfast! Transit to Berlin was very easy. I would definetly stay here again!
Parking arrangements could be improved. There is a limited number free parking places available for guests.
Location of hotel and access to sights in Potsdam There was no air conditioning - although it was unseasonably hot.
convenient, nice room no air conditioning, lobby was dark and uninviting
Excellent service. Best location. No aircondition!
The rooms were excellent, looking directly at the Brandenburger Tor. It is well worth the extra for the luxury rooms.The service was excellent, and the size of the supposedly single rooms enormous. I read some slightly negative reviews on the site before we went, and can only say that the whole experience was excellent! perhaps the breakfast is rather over-priced, but then one can simply choose not to have it!
Good staff Breakfast not included in room price
This was a fantastic hotel - very fine staff and nice room with a great view! There was superb public transport everywhere, from sights in Potsdam to Berlin (a short walk to a bus stop, then connections everywhere from the Potsdam main train station). There was no tea/coffee maker in the room.
The hotel breakfast was awesome. The place is quiet and seems remote but is only 10 minutes from major roads and trains.Staff was the best we met in out 2 weeeks in Europe. I booked 1 comfort room and 2 standards. Upon checking out I was charged for 3 comfort rooms. I realize it was only 60 Euros but I should have looked at the bill more carfeully and disputed it then and there.
too far from town
Quiet and very green location, nice restaurant with lake-facing terrace, excellent breakfast. A nice transport option is the riverboat line connecting the peninsula with a number of popular spots in the Pottsdam area. Please be prepared that your walk to the center of Pottsdam can take a while - but if you enjoy walking, this choice is nearly perfect.
Quiet place, lake, and made my family confortable. I could not find the switch for lights in swimming pool
Breakfast Buffet and staff in restraurant were excellent including the chef! no
the view of the lake at breakfast I would not recommend this hotel as even though it has a pretty setting on a lake, the rooms are really basic! The whole atmosphere was like an old people's home and nothing like the photos on this website. There's not too much of a vibe.
Fantastic location next to the lake, with lots of trees. Very quiet environment. Hotel room had a nice balcony that looked out over the lake and gardens. Spacious room. Free wireless internet.
Very nice hotel - elegant and welcoming. Comfortable room and excellent breakfast.
A member of reception staff went out of her way to make us feel welcome and to provide us with information about Potsdam/Berlin which made our visit much easier. The room was extremely comfortable and staff were courteous at all times. We all enjoyed the excellent breakfast buffet. We enjoyed all aspects of the hotel, however tea/coffee making facilities in our room would have been most welcome.
Staff was extremely friendly, hotel rooms are very nice.
Lovely staff, very good location. Beautiful room. The small gifts made me very happy!
The hotel is charming with excellent and welcoming staff. The breakfast was just wonderful. The staff went out of their way to be helpful. The hotel bus directions (on their website) was confusing to the bus driver and he was unable to correctly drop us off at the correct bus stop. The hotel might wish to be more clear about a drop off point.
Insistence on pre-paying for entire stay is both inflexible and unrealistic. Normally one pays on departure, not on arrival. Normally one is obligated for the first night only.
Quiet room. Nice staff. Good spot to get around from I did not like paying up front it is the only place I did that. I also felt it was expensive for what we received. I managed to stay at 5 star in Dresden for less then here!!!!
success - great start to our holiday Staff friendliness and professionalism. Hotel very attractive all round. no
Everything about the hotel was excellent from the car park to the Breakfast No pool but it was Potsdam and you could use the lake
Ease of access from the motorway, quick check in and check out, separate shower in the bathroom
location. no possibility to buy anything to eat or drink other than in the restaurant. arriving very late as i did the restaurant was closing
The stay puts you at ease, allows you to think and in my case was a good retreat on a business trip. Flexibilty in organising travel to locations is good. Food is good and quantity is good. The swimming pool was very good. The breakfast was magnificent. There was not anything i did not like but i feel the room would benfit from a tea making facility and the tap beer needs to be colder for me.
Staff excellent with good facilities and good food.Atmosphere very good too.
The portions of food at the restaurant were child like in content and expensive! The restaurant staff was good but needed help! At least one more person on that Saturday night! consequently many were waiting for the food the clearing of tables etc.
Design. Spacious rooms. Free parking. Lack of air condition would be a problem in summer.
A very enjoyable and relaxing staff in a quality hotel.
The excellent kitchen...
The food was exellent,quiet surrondings, near the factory i was visiting, the staff was nice, the service was absolute helpful, the room was clean and ready when i came back after a day at the factory
Very quiet room, very clean and modern. Free wifi at the room. Excellent hotel as 'base camp' to explore Potsdam or even Berlin - although railway station is some 20 minutes walking. Nice breakfast, friendly staff. Location is on the corner of the square is pleasant with some restaurants with terrace. No.
Easy to find from Berlin Schoenefeld. Helpful friendly staff. Good food. And close to Kristall Therme at Ludwigsfelde (if you don't mind naked bathing)
All the staff were friendly and helpful. Food was good. Even supplied a TV in the bar to watch the Champions League final. Nothing really springs to mind.
Breakfast buffet (meat) - did not look very good.
food smoking in the restaurant
A country side hotel very close to Berlin and to the autobahn
The Bayrisches Haus is a gem. Built in 1847 by Prussian King Friedrich Wilhelm IV for his wife Elisabeth Von Bayern. Hidden in a heavily-wooded park it is simply excellent. The hotel is very quiet, super clean, non-smoking. Rooms are charming, nicely decorated and furnished, with excellent beds. Windows have anti-mosquito screens. Amenities include a heated indoor pool, a beautiful spa and sauna, and free high speed internet. You find complimentary mineral water, tea & Nespresso coffee plus fruit in the room. The service is professional and friendly. The hotel is top of the range.
great food lack of swimming pool
Attentive staff and excellent facilities. No
They allowed us to stay the room until 2 oclock for free
Attention to detail in all aspects. Exceptional Restaurant. Very quiet and lovely surroundingsin park
the ambiance, the entourage, excellent kitchen no
The restaurant is great both for dinners and breakfast. Nice location in the wild forest Nothing. Except the price for halfboard is higher then mentioned on booking.com
We had a fabulous meal in the restaurant - our best in Germany. The hotel is situated next to a gorgeous park and the bike riding is terrific. Pottsdam is a terrific small city. The whole place was full of mosquitos the size of helicopters and no air conditioning.
The relaxed atmosphere, very nice, clean spa/sauna and the comfortable lounge. The quiet surroundings are very therapeutic. Staff members were very helpful. The meals are well prepared with good service although a bit expensive.
Peaceful surroundings and atmosphere. Very attentive and helpful staff. No
Friendly staff with adequate English. Good shower. Good breakfast. Small private parking garage (book ahead). Walking distance to the Sanssouci park and palaces. Train station nearby (+ & -). Bus stops right in front of hotel. Totally frustrating free internet was barely worth it.
Staff very nice and polite, breakfast excellent. Quiet and very nice place. Room not suitable for families, with extra bed there is no space.
Modern hotel, good sized room, friendly staff, excellent buffet breakfast. Peaceful country position yet only a short walk to Sanssouci Park and to train station to visit Berlin. no provision for making tea or coffee in room but kitchen would supply on request - no charge.
Liked that there was a restaurant on premises. The location was good as it was very close to many historical sites in Potsdam (within walking distance). Air conditioning didn't really work and it was quite hot while we were there. No one was attending at the bar so I could not get a drink one night.
Comfortable room with plenty of space and storage. Restaurant open late, so that when I arrived on Sunday evening, I could still get something to eat.
The unfailing friendliness and courtesy of the staff
Nice hotel, clean and spacious rooms, lots of facilities, very friendly staff. Could be a little cheaper (10%-20%)
A friendly and helpful staff in an hotel situated close to a superb park in a city which was well worth the visit. For an extended stay the choice of menu for ourselves was limited.
Breakfast and parking were OK. The matress of bed was curved and very uncomfortable. The hotel charged an additional fee for an extra bed although they told me that they would not charge when I called them. Further, the baby cot was very uncomfortable due to a support in the center and therefore we had to sleep together with our baby in our bed.
quiet, good bed and good size room. Excellent buffet breakfast and helpfull staff Wifi only possible in lobby and limited selection in restaurant for dinner.
Food, service, veiw
A pleeasant hotel in an excellent setting. Very convenient for the railway station yet no noise from the trains. The bar area can get very smokey in the evening - no separate non- smoking area.
beautiful view of lake/river , make sure to book a room with a view. Also good restaurant with nice terrace. Good breakfast. Rooms are large , clean and well decorated. We will come again.
Excellent location, just outside of the city Berlin, with access to public transport.
location just in front of S-station, as well Berlin as Potsdam are within reachk, very good breakfast and very good eveing meal, nice and clean room. A full duvet is somewhat hot in mid-summer
The location of this hotel makes it especially nice -- just 100 meters from the Sbahn and overlooking the lake (be sure to ask for a room on the lake side of the hotel).
Very good location in a nice neghbourhood. Friendly staff.
The rooms (lake view) are luminous, 2 walls with just windows fill the room with light. The size and furniture of the room were also very appreciable. Bathroom was completely new and modern. I would have appreciated to have ac
The Avendi Hotel am Griebnitzee is a great way to enjoy Berlin and Potsdam. You have the train station near by.
terrace near the water; room; parking facility Unexperienced personnel; cups not clean at breakfast