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Breakfast room to small & understaffed
really nice staff, comfortable room and convenient location
The staff were very helpful and pleasant. Rooms were very clean and comfortable.
The room was fairly large and nicely presented. It had all the amenities that I needed.
No shower gel provided. Cigarette smoke smell in the room.
The staff were very friendly and helpful and the beds were comfortable
Only slept there - so at this point no comment. But the breakfast was very acceptable.
The staff was the best part to the hotel, professional service, always helpful, and very friendly
Very freindly staff Smoking not allowed in bar.
The Autobuses running 2 hours in the morning in frnt of the hotel fo nothing (heating of engine ) Hotel mgt must tell the to stop or leave
The rooms are very good, very cleaned, the sevice people very kind. I was very satisfied and if I return to Ludwishafe, this hotel would be my choice.
Good breakfast, helpful staff. The bar on the top floor was ok. There is now free (albeit limited) wifi but it was flakey in terms of its reliability. Heat in rooms, general appearance, locality, parking.
Friendly English speaking staff WiFi didn't work... Restaurant and Bar were closed.
friendly staff,excellent breakfast nothing
2 min walk from the central station look too old style
The front desk clerk spoke excellent English. The breakfast that was included with our room was very good. The location of the hotel is an easy walk to the Ludwigshafen Train Station. Everything was in good working order, but although listed as a "new" hotel on booking.com, the building and some furnishings look to be from the 60's. They've been well maintained but could benefit from an update.
close to railway station for transportation all around, nice design of the rooms, good breakfast... looks well-worn, needs some renovation, lounge was allways closed, do not trust what you see on internet
The location was excellent for visiting our daughter attending Mannheim University. We chose it for the free parking, free wi-fi, and excellent breakfast buffet. The staff is very friendly and helpful. Is is also a good value $$$. The curtains didn't close all the way and allowed light into to room at night.
My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
Great location, whole new object.
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
Very quiet ! Not enough international TV channels
Very nice hotel and specially very friendly people in the front. My room was big, clean, with a very nice view. It is very easy to find and it has a parking place connected to the hotel, so you can access your car without walking too much (safe from rain). The breakfast was not included.
Good location, nice clean room and kind reception staff. It was slight difficult to find a car parking area. Hopefully bath.
Selection of Hotels in Mannheim is small - this is the most convenient and comfortable one.
spacious rooms, very modern and luxury bathroom, wooden floors (clean)
Central location was good and staff was friendly, The hotel was being renovated however I never heard a thing in the room. This is my second time in this hotel! I was not informed of the hotel renovations.. luckly they were very understanding and very quiet.
The hotel was in a typical turn of the centry building, but with all the modern necessities of a modern hotel. Very nice, comfortable architecture. The hotel was also very close to the city center (5 min walk through a beautiful garden). Internet in the lobby was also available and free. No complaints at all.
inside architecture and space proportions, deco color schemes quality of materials and outfits Very pleasant for the connoisseur
Pleasent location and facilities
The location was great to get to the centrum, staff was friendly and the hotel was very clean. Food not available on the weekends and no room service or fridge in the room.
I loved this hotel, modern big clean rooms, excellent breakfast, excellent value. After staying in some hotels in e.g. Denmark that were double the price and half as good, I really enjoyed this place. Only snag - a bit far from the train station. But this hotel is great.
The welcoming was good and the hotel very clean. Decoration was nice. Very good situation in the city. I had to wait so long for check in, the door of the bathroom was transparent and the room very small for the price I pay. Unfortunately they had to work at 10 am very close to my room and so I left earlier than I thought because the noise was impossible to stand!
The hotel was new, so the interior was modern too. I like that. One of my reasons to choose for Mercure Hotel mannheim am Rathaus. The temperature of the shower was fluctuating a lot. Then cold, then hot. Although I knew that there was no bath in the room, I always like to have a bath instead of only a shower. Censurship on the internetcomputer is something I canNOT appreciate. I could not visit some gay orientated sites. I do not like that at all that Mercure decides what is appropiate to see on the internet or not. I felt discriminated by that!
The cleanliness, location and comfort of bed I did not like the clear bathroom door. Not enough privacy for use.
Early Bird price, free computer to use It would have been nice to have public transit information sent with confirmation, e.g., taking train from Frankfurt airport disembarking in Mannheim at the Hauptbahnhof stop and tram directions from Hauptbahnhof to the hotel, including tram multi-use ticket fares.
breakfast was great parking at extra payment 12 euro, bed little bit too soft
This was our second stay at a well run hotel in a central position that is perfect for both sightseers and those who have business in the city area. On both occasions we have been troubled by overheating of the hotel in quite mild weather. It seems silly, and wasteful, to have to use the room air conditioner to counter the central heating, which we have found particularly overpowering in hallways. Breakfast is expensive at 15E when you cannot put it on the office expense account. Better to eat out.
the facilities, the shower in particular...
Modern and nice hotel, good location! Nice staff, good value for money!
Location, English speaking staff Had to pay for parking
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
Everything was great
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
Staff was very courteous, friendly and helpful.
I hope to came to germanty and stay a gine in this hotel
Location Air conditioning not working
Gym was not really a gym, pool was very small.
Good location in Ludwigshafen for business trips, easy access from highway and sufficient parking facilities, close to the railway station, rooms are clean and big but outdated like the rest of the hotel, breakfast is ok, for one or two nights on a business this is a good hotel but I would not stay here longer than that nor would I stay here on a holiday Not a four star hotel, hotel is outdated and could use some renewal, rooms are not well ventilated, hard to open a window and the very old room airco/ventilation system is not functioning
Friendly staff, quick and sufficient handling at checking in and out.Reasonable rate and very good breakfast facilities included in the rate. Interior of the hotel and rooms is a little bit outdated, location is a bit far away from the centre of Ludwigshafen.
Price and location perfect. Carpark foc and free internet
Quick response for all my requests
Friendly and helpful staff Slightly too far away from town centre and amenities (bars, restaurants etc)
Location, quiet surroundings, excellent kitchen and friendly staff None
conference it is not a four star hotel, but its location is perfect
The only thing I can say is that the location is perfect, just at the door of HBF, seasy for the guest to Ludwigshafen Very poor air conditions, noisy, hardly work, the room was cold at all. No heater in the bad room, horrible.
The hotel staff. The rich breakfast The air conditioning system was not working properly and it is very noisy. Other people left the hotel for this reason but I only had to stay one night
Free undercover parking. Easy access to rooms from parking. Generously sized rooms. Breakfast area was a little crowded.
The staff were excellent and the sparking wine on arrival was a bit of a treat. The room was spacious and the bathroom facilities were very good. On site parking was a major factor in choosing accommodation on this trip. While there a trip into Ladenburg township is a must. This hotel seeks to atract business for conferences etc yet it does not have free access to WiFi which is readily available in budget hotels. Get with the 21st century people.
Facilities, ie sauna, were very good. Restaurant was a bit pricey.
Loved the old town near by.
Hotel is spacious, has a free parking. After 11 o'clock there is just stuff from the bar to help you if there is something wrong in the room. Like I had a bathroom heater broken, and the guy didn't know how to repair it. On the other hand he was helpful
In general OK No gym at the hotel, a bit difficult to park
Relativly Cheap The Bed and pillows are not comfortable
Excellent dinner at reasonable price. XL breakfast. Very kind and professional staff. Reserved parking space for women was a nice plus. The room was maybe a bit too noisy but that depends I guess from the other guests - not the hotel itself...
sauna and sport room When I checked in I had to wait for 1 hour but it's not important......when I checked out there was a mistake in the hotel bill (+50 euro...it's really not very fine).. but when I came back home the hotel contested me the failure to appear ahhh behhh that's absurd!!!!!!!
One point. Although I specifically asked whether breakfast was included in the room rate and received an affirmative answer, I got charged 15 euro per person for breakfast while check-out.
Easy to find. Freindly with some English speaking staff. Good parking. Small room, but not terrible. Some minor damp on ceiling.
good location for stopover - swimming pool and spa area are nice
Very comfortable room and friendly staff. The description said there was a restaurant so it was disappointing to find there wasn't one.
IT's comfortable, just around the corner from the Railway Station, at the same town the locations is queit and safe. The rooms are very beautiful and clean. The price is high, but it doesn't include breakfast
external sportsfacilities and free wifi no decent wifi reception in room
Efficient. Nice lunch in garden. Wake up call on time!
Centrally located. It is little bit below value for the rate. It should be cheaper.
The room was splinded and very big (Plenty of space). The hotel in general have a good design an nice layout. The breakfast was not worth the money (17 € p.P). It was basic and you could have a much better breakfast with less money.
Quiet and efficient in a great location
food and staff view from window - but could not be helped...
Large rooms, comfortable beds, clean and nice staff Dated decor, old TV, and breakfast wasn't great for the price
This hotel like most in Mannheim is overpriced. A good base for the city centre. Arrived on Sunday evening to be told that the restaurant is not open.
outdated design, paid wireless internet that then didn't function, no towels in the fitness area, no possibility to iron shirts after 22.00 (ironing room was locked)
Staffs are all so kind and having a very good hospitality. The working desk in a room is a little sticky, maybe because of some candy...
Everything was perfectly acceptable and very good value Nothing
Didn't have the breakfast as felt 15 euros was expensive.
The reception staff were particularly helpful in obtaining taxis quickly for us whenever we needed them.
Close to Luisen Park, one of the most beautiful parks in Europe, staff was friendly, room facilities (e.g. tea, teapot, shoe shine) above expectations. Wifi Internet was a bit expensive, 12 euro for 24 hours.
All good, except for WiFi charges I think the charges for for WiFi, 24 Euros for 48 hours are way over the top, this was was my 6th. Hotel in 5 weeks of traveling in Germany, Austria, Italy and France and the cost was 300% more than 2 of the Hotels and 3 others were free!
The Hotel is situated in a great spot, 5 min walk from the train station,5 min walk from the shopping centre, and the trams are only 2 minute walks away.. no, great hotel..
The relaxed atmoshere. No hotel parking, although I was able to park within 100yards.
Good location. Original room not liked but staff readily transferred us to a much superior room. Staff very helpful. We did not take breakfast as it was too expensive at Eur15 each. There was no air conditioning in either of the rooms we had.
spotless clean, very friendly welcome, friendly staff no
The room was a bit too small, I expected a bathtuub in the bathroom since it was classified as a 4 star hotel. Difficult to park outside but eventually I found one. Breakfast room was crowded and some plates were empty
I had my dinner in the restaurant. A smiling and welcoming waiter took good care of me. Besides that the food was very good. Comparred to other hotels, I think, that the room was very small. I had a single room, as it was booked for 1 person.
The stay was extremely comfortable, members of staff were very pleasant, The resturant manager Christian, was the highlight of the stay, always very welcoming, made you feel important to him and was very pleased every time he saw us. Always a lift at the end of a hard day away from the hotel. Fantastic, wish more people were like him
The breakfast. The bathroom. Small room - converted loft space on the top floor. Restaurant closed at 10pm when we checked in. No nearby facilities. In the middle of nowhere.
I believe that I was given a smaller room than I paid for and the gym was out of use.
Helpful friendly staff with excellent English.
Paid for a "superior" room with "free movies and a small corner for coffee and tee," but received a standard room without those amenities. Did not notice difference until after checkout.
Quiet place not far from Mannheim Rooms rather small
Helpful, friendly staff all spoke excellent English. Nice clean hotel with good facilities. Recommended.
The staff was friendly and helpful. The room was clean and comfortable and no city traffic noise was heard in the room.
The dinners were superb, and the waiter was just great with a wonderful sense of humour. His wine suggestions were very good.Should the opportunity arise, we would certainly stay there again.Thank you for a very pleasant stay.