Pros (+) Value Design Quality Customer services
Cons (-) None
4 stars
H10 Puerta de Alcalá
Photos of H10 Puerta de Alcalá
Overview
H10 Puerta de Alcala is located in the exclusive Salamanca neighborhood of Madrid, close to El Retiro Park. This luxury hotel features modern accommodations with four meeting rooms and a rooftop terrace that features a plunge pool overlooking the city. The rooftop terrace is available for special events, and the rooftop pool may be unavailable at times due to private reservations, but the hotel staff can advise on this in advance. Limited parking is available for a fee, but the hotel does provide an electric vehicle charging station for guest use.
H10 Puerta del Alcala has 138 guest rooms and suites and offers free WiFi in all areas of the hotel. There is a business corner for those who need to keep in touch, and the onsite restaurant serves breakfast every morning. Guests can choose from standard rooms, deluxe rooms, and superior rooms, as well as many suites that include a private terrace with views of the city. All rooms include premium bedding and linens, a dedicated work desk, hardwood flooring, and private baths with deluxe amenities. Plus, the guest rooms have been soundproofed for maximum peace and quiet, despite being in the center of the bustling city.
The front desk is available 24 hours a day and can assist with car rentals and other guest needs. The hotel also serves coffee and tea in the lobby and offers poolside bar service at the rooftop pool, which is open seasonally. Daily housekeeping and laundry facilities are available at this non-smoking hotel.
Latest deals for H10 Puerta de Alcalá
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at H10 Puerta de Alcalá
- Outdoor pool
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Coffee shop
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
Accessibility and suitability
- Entire unit wheelchair accessible
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Adapted bath
- No smoking
- Upper floors accessible by elevator
- Upper floors accessible by stairs
Dining
- Minibar
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
- Coffee machine
- Coffee shop
General
- Family rooms
- Hardwood or parquet floors
- Slippers
- Solarium
- Soundproof rooms
- Soundproofing
- Telephone
- City view
- Storage available
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Tour desk
- 24hr front desk
Bathroom
- Shower
- Shower cap
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Bathrobe
- Private bathroom
Pool
- Rooftop pool
- Pool bar
- Infinity pool
- Outdoor pool
- Plunge pool
- Pool towels
- Pool with a view
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Kid-friendly buffet
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Parking and transportation
- EV charging station
- Parking
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Bicycle rental
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Terrace/Patio
Bedroom
- Wardrobe or closet
Reviews of H10 Puerta de Alcalá
8.6
Very good
3259 verified ratings
Wonderful
1772
Very good
689
Good
433
Okay
159
Fair
103
Mediocre
46
Poor
57
Summary of reviews
Guests say
Guests appreciated the hotel's excellent location and friendly service, highlighting the good breakfast and amenities. However, some concerns were raised about noise levels and cleanliness in the rooms, as well as issues with parking and pool hours.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
8.6 out of 10
1606 reviews
9.2 out of 10
9 reviews
9.7 out of 10
1 review
9.3 out of 10
3 reviews
All reviews
Cons (-) El horario de la piscina debe abrir mas temprano, sobre todo por el verano tan caluroso!!!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's location?
The hotel is located in the exclusive Salamanca neighborhood of Madrid, close to El Retiro Park, offering a great location near various attractions and museums.
What are the room options available at the hotel?
The hotel offers standard rooms, deluxe rooms, and superior rooms, as well as many suites that include a private terrace with views of the city, all featuring premium bedding and linens, a dedicated work desk, and private baths with deluxe amenities.
What are the common concerns about the hotel's rooms?
Some guests have mentioned concerns about the small room size and the lack of space for comfortable movement, as well as issues with the room's smell and darkness.
What are the standout features of the hotel's rooftop terrace?
The rooftop terrace features a plunge pool overlooking the city, offering a fantastic ambiance and views, and is available for special events. However, it may be unavailable at times due to private reservations, and some guests have mentioned that the rooftop pool is small.
What are the comments about the hotel's staff and customer service?
Guests have praised the friendly and helpful staff, while some have suggested that the reception staff could be more welcoming and that the cleaning ladies were very polite.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Check Rooftop Pool Availability
The rooftop pool may be unavailable at times due to private reservations, so it's advisable to check with the hotel staff in advance.
Consider Electric Vehicle Charging
The hotel provides an electric vehicle charging station for guest use, making it convenient for eco-conscious travelers.
Be Mindful of Room Size
Some guests found the rooms to be smaller than expected, so it might be worth considering an upgrade for more space.
Explore Nearby Attractions
The hotel's proximity to attractions like Puerta de Alcala and Parque del Retiro makes it an ideal base for sightseeing and leisurely strolls.
Note Noise Levels
Despite being in a bustling city, many guests appreciated the soundproofing in the rooms, ensuring a peaceful stay.
Plan for Breakfast Costs
While the onsite restaurant serves breakfast, some guests found it to be expensive, so it's worth considering this when budgeting for meals.
Check for Seasonal Offerings
The rooftop pool and bar are open seasonally, so guests should inquire about their availability during their stay.
Inquire About Room Maintenance
Some guests experienced issues with room maintenance, such as construction noise and temperature control, so it's advisable to check for any ongoing maintenance during the stay.
Consider Room Upgrades
Upgrading to a terrace room with city views was a highlight for many guests, providing an enhanced experience during their stay.
Location
Alcala, 66, 28009 Madrid
What's nearby
- Community of Madrid Sports Center0.5 mi
- Parque del Retiro0.5 mi
- Plaza de Cibeles0.7 mi
- Museo del Prado0.8 mi
- Teatro Español1.1 mi
- Plaza de Santa Ana1.2 mi
- Las Ventas1.2 mi
- Puerta del Sol1.2 mi
- Madrid City Centre1.3 mi
- Plaza Mayor1.4 mi
- Teatro Real1.5 mi
- Plaza de Oriente1.6 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about H10 Puerta de Alcalá
Low season | August |
|---|---|
High season | June |
Average price (weeknight) | $262 |
Average price (weekend night) | $228 |
When to book a room at H10 Puerta de Alcalá
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at H10 Puerta de Alcalá
FAQs when booking at H10 Puerta de Alcalá
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Value for money | 8.2 |
|---|---|
Distance to city center | 1.2 mi |
Nearest Airport | Madrid Barajas |
Distance to airport | 7.3 mi |