Hotel Infanta Mercedes, Madrid Hotels from $48

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Overall Rating

Based on 1,076 reviews

Service

9.1 "World class service."
Value for money

8.9 "Good value."
Location

8.4 "Location is great."
Breakfast

7.9 "Good breakfast."
Cleanliness

6.7 "Average cleanliness."
Food

6.0 "Food is average."
Comfort

4.8 "Not very comfortable."
Room

4.2 "Rooms are not good."

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Overall Rating

Based on 473 reviews

Service

9.1 "World class service."

9.9 "99% found the staff to be very friendly."

8.3 "83% said the reception staff was great."
Location

8.1 "Location is great."

9.7 "Near to public transport, according to 97%."
Breakfast

7.9 "Good breakfast."
Food

6.4 "Food is average."

6.7 "Only 67% were satisfied with the menu."
Cleanliness

6.3 "Average cleanliness."

5.6 "Only 56% said rooms were clean enough."
Comfort

3.9 "Not very comfortable."

2.2 "78% said rooms were small."

2.7 "Air conditioning was criticized by 73%."
Room

3.1 "Awful rooms."

2.2 "78% said rooms were small."

2.0 "80% complained about the bathroom."

2.9 "71% thought they were poorly maintained."

2.6 "74% found problems with the furniture."

2.7 "Air conditioning was criticized by 73%."

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Overall Rating

Based on 53 reviews

Service

9.2 "World class service."
Location

8.5 "Location is great."
Breakfast

8.0 "Breakfast is good."
Comfort

4.9 "Not very comfortable."
Room

4.2 "Rooms are not good."

Overall Rating

Based on 548 reviews

Service

9.0 "World class service."

9.8 "98% found the staff to be very friendly."

8.2 "82% said the reception staff was great."
Location

8.8 "Location is great."

9.7 "Near to public transport, according to 97%."
Breakfast

7.7 "Good breakfast."
Cleanliness

6.7 "Average cleanliness."

5.9 "Only 59% said rooms were clean enough."
Comfort

5.3 "Average comfort."

6.8 "For only 68%, the noise level was all right."
Room

4.6 "Rooms are not good."

2.3 "77% said rooms were small."

2.7 "73% complained about the bathroom."

3.3 "Air conditioning was criticized by 67%."

Good to know

"Close to public transport"

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Recent Reviews

All reviews
Positive
Neutral
Negative

2.7

review from

The bathroom was acceptable. The receptionist was service minded. The rooms are very small and even after order a double room, got my wife and I a 140 cm bed.

Reviewed Nov 2010 by Anonymous
6.7

review from

near to palacio de congressos

Reviewed Oct 2010 by Anonymous
6.3

review from

it is a nice hotel with good beds and good friendly staff in the reciption

Reviewed Jul 2010 by Anonymous
7.3

review from

clean and value for money. It's close to the real madrid stadium.

Reviewed Jul 2010 by Anonymous
4.3

review from

Breakfast excellent, No Air Conditioning and very noisy as windows ill fitting.

Reviewed Jun 2010 by Anonymous
6.0

review from

Niceness of the staff and breakfast. Poor sound isolation between rooms and lack of toilet accessories (shower cap, tooth brush).

Reviewed Nov 2009 by Anonymous
5.4

review from

Good location, out of city noise and hassle, nice quiet area, very nice breakfast. Good wifi connection, but costs money. I got a corner room with a window to 3 walls. A bit claustrophobic experience. Staff did not change my room even though I explained my problem and wanted to pay extra.

Reviewed Nov 2009 by Anonymous
6.6

review from

We were situated on the first floor above the electric entrance doors, which we could hear all afternoon and evening. Did not mention this to staff as we were only staying 1 night, but if we were staying longer i would have requested a move.

Reviewed Oct 2009 by Anonymous
7.6

review from

Newly renovated and clean rooms in pleasant part of the city. Hotel not located in city center, however easy accessable by metro.

Reviewed Apr 2009 by Anonymous
6.8

review from

Helpful staff

Reviewed Sep 2008 by Anonymous

6.7

review from

near to palacio de congressos

Reviewed Oct 2010 by Anonymous
7.3

review from

clean and value for money. It's close to the real madrid stadium.

Reviewed Jul 2010 by Anonymous
6.6

review from

We were situated on the first floor above the electric entrance doors, which we could hear all afternoon and evening. Did not mention this to staff as we were only staying 1 night, but if we were staying longer i would have requested a move.

Reviewed Oct 2009 by Anonymous
7.6

review from

Newly renovated and clean rooms in pleasant part of the city. Hotel not located in city center, however easy accessable by metro.

Reviewed Apr 2009 by Anonymous
6.8

review from

Helpful staff

Reviewed Sep 2008 by Anonymous

2.7

review from

The bathroom was acceptable. The receptionist was service minded. The rooms are very small and even after order a double room, got my wife and I a 140 cm bed.

Reviewed Nov 2010 by Anonymous
6.3

review from

it is a nice hotel with good beds and good friendly staff in the reciption

Reviewed Jul 2010 by Anonymous
4.3

review from

Breakfast excellent, No Air Conditioning and very noisy as windows ill fitting.

Reviewed Jun 2010 by Anonymous
6.0

review from

Niceness of the staff and breakfast. Poor sound isolation between rooms and lack of toilet accessories (shower cap, tooth brush).

Reviewed Nov 2009 by Anonymous
5.4

review from

Good location, out of city noise and hassle, nice quiet area, very nice breakfast. Good wifi connection, but costs money. I got a corner room with a window to 3 walls. A bit claustrophobic experience. Staff did not change my room even though I explained my problem and wanted to pay extra.

Reviewed Nov 2009 by Anonymous

Hotel Infanta Mercedes

$48+

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