Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.2 "World class service."10.0 "100% found the
staff to be very friendly ." 9.2 "92% said thereception staff was great ." 9.8 "98% thought theservice was very professional ." 9.0 "90% found therestaurant service to be one of the best ." -
8.9 "Good value."10.0 "100% thought it was a
great value ." -
8.8 "Location is great."10.0 "
Near to public transport , according to 100%." 7.7 "Great parking , according to 77%." 10.0 "100% thoughtparking was inexpensive ." 10.0 "100%liked the proximity to shopping ." 7.0 "Easily accessible by car , said 70%." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.6 "Good access to the airport , said 96%." -
7.8 "Good breakfast."
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7.6 "High comfort."8.3 "83% said the
beds were comfortable ." 8.7 "87% thoughtrooms were spacious ." 8.1 "81% liked thebig bathroom ." -
6.9 "Average cleanliness."6.0 "Only 60% said
rooms were clean enough ." -
6.0 "Rooms are ok."6.0 "Only 60% said
rooms were clean enough ." -
5.8 "Internet is average."5.5 "55% thought the
wifi quality was ok ." -
4.8 "Vibe wasn't good."1.8 "82%
criticized the unstylish hotel ." -
4.5 "Bar is not good."
Overall Rating
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9.2 "World class service."10.0 "100% found the
staff to be very friendly ." 9.1 "91% said thereception staff was great ." 9.8 "98% thought theservice was very professional ." -
9.1 "Excellent value."
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8.4 "Location is great."7.6 "
Great parking , according to 76%." 9.9 "Near to public transport , according to 99%." 10.0 "100% thoughtparking was inexpensive ." -
8.0 "Comfort level is high."8.6 "86% said the
beds were comfortable ." 8.8 "88% thoughtrooms were spacious ." -
7.7 "Good breakfast."
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6.7 "Average cleanliness."5.9 "Only 59% said
rooms were clean enough ." -
6.3 "Rooms are ok."5.9 "Only 59% said
rooms were clean enough ." -
6.1 "Internet is average."
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4.2 "Vibe wasn't good."1.6 "84%
criticized the unstylish hotel ."
Overall Rating
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9.2 "World class service."10.0 "100% found the
staff to be very friendly ." 9.8 "98% thought theservice was very professional ." 9.2 "92% said thereception staff was great ." -
8.8 "Good value."
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8.6 "Location is great."7.5 "
Great parking , according to 75%." 10.0 "Near to public transport , according to 100%." 10.0 "100% thoughtparking was inexpensive ." -
7.5 "High comfort."8.2 "82% said the
beds were comfortable ." 8.3 "83% thoughtrooms were spacious ." -
7.2 "Good breakfast."
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6.4 "Average cleanliness."5.5 "Only 55% said
rooms were clean enough ." -
5.7 "Rooms are ok."5.5 "Only 55% said
rooms were clean enough ." -
5.5 "Average amenities."5.0 "50% thought the
building was acceptable ." -
4.5 "Vibe wasn't good."
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3.9 "Wellness & sports facilities were not very nice."
Overall Rating
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9.3 "World class service."10.0 "100% found the
staff to be very friendly ." -
8.9 "Good value."
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8.8 "Location is great."8.0 "
Great parking , according to 80%." 10.0 "Near to public transport , according to 100%." 10.0 "100% thoughtparking was inexpensive ." -
7.5 "High comfort."8.4 "84% said the
beds were comfortable ." 8.6 "86% thoughtrooms were spacious ." -
7.4 "Good breakfast."
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5.8 "Rooms are ok."
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4.1 "Vibe wasn't good."1.6 "84%
criticized the unstylish hotel ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.2review from
Location was quiet and away from Madrid bustle Hotel looks old and tired...needs refurbishing.
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6.7review from
Very accommodating for children and pets. Helpful reception staff. Proximity to Metro and Airport. The fact that I was assured that my Debit Card would be used solely for reservation purposes, only to find that the entire amount for two rooms had been taken from my account on the day of booking. This left me in an awkward situation, as my daughter who I was meeting there was meant to be paying for the rooms. The only other complaint is that in order to arrange the shuttle to the airport, this had to be arranged the day before.....of which I was not made aware.....this meant that as there were five of us, we had to get two taxis, which proved extremely expensive.
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3.3review from
Free Parking on site, pleasant neighbourhood. Personnel poorly trained. No maps available at reception or any information shared with clients regarding restaurants and shopping near by. Seems receptionist knew less than us!!! Also hospitality offered for our small dog seemed at first glance exceptional; however, dog bed and plate offered dirty with stains from previous use. Better not offer a service if not at a standard quality - at least. Room (triple) evidently cramped and too small. All tv programs (but one) in Spanish ...it is a standard sewrvice throughout Europe and when paying about half the rate charged to have at least several satellite international channels for visitors. Breakfast overated and overcharged, skipped. Overall madrid not our favourite town...go to Portugal!
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5.0review from
Free internet, very good breakfast buffet, quiet neighborhood. We asked about a local car hire agency, and were directed to a location within 15 min walking distance. It turned out to be to over one hour and it was closed because it was Sunday.
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4.8review from
Comfortable bed. Laptop in room. Close to metro, free parking. The bathroom was not properly cleaned. Shower pressure was poor. Room service food was poor value and quality. Breakfast buffet was very expensive.
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4.0review from
Laptop and internet access provided in room. The hotel Restaurant and Bar did not open for the duration of our stay and there are no decent alternative places locally. If you stay here be prepared to go into town for everything
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5.2review from
the breakfast
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7.6review from
in room computer facility no instructions about the use of the high tech shower
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7.6review from
The high standard of cleanliness and proximity to metro 1 more pillow would be good
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6.0review from
The rooms are clean and it was Metro is close-by. The metro runs only till 1:30
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6.7review from
Very accommodating for children and pets. Helpful reception staff. Proximity to Metro and Airport. The fact that I was assured that my Debit Card would be used solely for reservation purposes, only to find that the entire amount for two rooms had been taken from my account on the day of booking. This left me in an awkward situation, as my daughter who I was meeting there was meant to be paying for the rooms. The only other complaint is that in order to arrange the shuttle to the airport, this had to be arranged the day before.....of which I was not made aware.....this meant that as there were five of us, we had to get two taxis, which proved extremely expensive.
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7.6review from
in room computer facility no instructions about the use of the high tech shower
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7.6review from
The high standard of cleanliness and proximity to metro 1 more pillow would be good
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6.2review from
Location was quiet and away from Madrid bustle Hotel looks old and tired...needs refurbishing.
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3.3review from
Free Parking on site, pleasant neighbourhood. Personnel poorly trained. No maps available at reception or any information shared with clients regarding restaurants and shopping near by. Seems receptionist knew less than us!!! Also hospitality offered for our small dog seemed at first glance exceptional; however, dog bed and plate offered dirty with stains from previous use. Better not offer a service if not at a standard quality - at least. Room (triple) evidently cramped and too small. All tv programs (but one) in Spanish ...it is a standard sewrvice throughout Europe and when paying about half the rate charged to have at least several satellite international channels for visitors. Breakfast overated and overcharged, skipped. Overall madrid not our favourite town...go to Portugal!
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5.0review from
Free internet, very good breakfast buffet, quiet neighborhood. We asked about a local car hire agency, and were directed to a location within 15 min walking distance. It turned out to be to over one hour and it was closed because it was Sunday.
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4.8review from
Comfortable bed. Laptop in room. Close to metro, free parking. The bathroom was not properly cleaned. Shower pressure was poor. Room service food was poor value and quality. Breakfast buffet was very expensive.
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4.0review from
Laptop and internet access provided in room. The hotel Restaurant and Bar did not open for the duration of our stay and there are no decent alternative places locally. If you stay here be prepared to go into town for everything
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5.2review from
the breakfast
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6.0review from
The rooms are clean and it was Metro is close-by. The metro runs only till 1:30
