Staff were exceptionally kind. It was quiet and very chilled out and relaxing.....THANKS
Friendly and efficient staff who went out of their way to assist with issues other than hotel business, ie doing printing for us, delivering room service tray etc. There is a trend to make Internet access (WiFi) available at no charge to users. Panamby only charges a token amount, but one still needs to go through the process of passwords etc. This is not really a complaint, just an observation. We will stay here again...
Quiet and comfortable. The free bus transfer to the airport was very good.
I enjoyed the food. The dining area was very good. Staff service was also prompt in all areas
lindo hotel para quedarse un día, yo solamente me quedé para una conexión a otro lado, no hay mucho para hacer en las cercanías y demás, pero el hotel se comporta bien. el staff es ameno y amistoso, amable, y amoroso te cobran aparte el estacionamiento
Free pick up from Guarulhos airport
The quality of the restaurant was very good with a friendly staff. There were no activities in or outside the hotel. It is however very suitable for a night in between flights.
Clean and friendly staff no
close to airport
Been able to get a free transfer to and from the airport. When booking on the web I sent a message to book the Transfer from the airport to the Hotel but I received no correspondance from the Hotel to advise where to meet etc. The bathroom was also very small and no room to move.
I found the staff to be very helpful. I chose the hotel because of the location, price, and airport shuttle. The room (106) in which I stayed needs new carpet. Sound travels through the walls very easily. I suggest offering fresh juices at breakfast.
Since I stay only one night I really can't say much. We walked around the hotel before we left and we sat in the lobby and just enjoyed the quietness I can't say that I didn't like anything.
Great airport-hotel transportation, very frecuent and on-time Hotel looks a bit old
We were very pleased with the location, staff and accommodations at the Bristol Dolby. We were in Sao Paulo on business and the free shuttle service and location close to the airport led us to book here. I would recommend this hotel highly to an international traveler. We had plans with a local business contact who drove one and a half hours to meet us. He spend several hours in the lobby before we arrived. When we arrived, no one at the front desk told us he had been asking for us. Had they alerted us, we could have contacted him and made arrangements. As it was, he drove back to his home location and our meeting did not take place. When you are traveling from the US to Brazil, you cannot arrange another meeting.
Good shuttle service to the airport. Room was very dirty.
I landed rather late so it was nice to spend a night somewhere between the airport and the city. The room was not clean. They should get some carpet cleaners and painters in there.
Room was very clean, comfortable, & large. Room service was very quick. The hotel is about 20 minutes from GRU. Free airport shuttle from hotel to airport was great. The complimentary breakfast was amazing. If you need an extra late checkout they allow you to book 1.5 nights. There is a Walmart nearby that we took a taxi to if you need to pick up anything. There's also a really great park called Bosque Maia (I think) where we brought our toddler to play and she loved it. There are also some really good restaurants near the park. Hotel is perfect for an airport stay over but I wouldn't stay there longer than a couple of nights. The restaurant is expensive and the food isn't that good (other than the breakfast). You need to contact the hotel to make arrangements for the shuttle from airport to hotel. When I did this they told me to call them as soon as we landed, but I didn't have a phone that worked in Brazil so that was impossible. We took a taxi instead that cost R$60. The taxi driver told us that when you do use the hotel's shuttle to get you at the airport they take forever to arrive. The hotel's location isn't near anything touristy really but it's right near the airport. The location isn't very walkable so we ended up taking taxis everywhere.
The hotel staff did not have the reservation, but they manager to give me the same rate. The hotel never answer a email that I send them directly 4 days preivous to my arrival
The hotel is 4 stars hotel for 3 stars price. I book through Kayak to get a great deal. Free shuttle bus from and to airport for 10 minutes drive is a plus for business stop over. The staffs are very friendly the facility is great . The draw back is the towels looks clean but very old. The restaurant is not open for lunch and dinner, it is very inconvenient for business traveller like me.
the efficacity and kindness of all the staff/ service to and from airport is very good and convenient the air conditionning being too cold in the room and making too much noise. There should be a switch on/off rather than having to turn off the electricity altogether/ I was not told I should sign in for the morning shuttle to go to the airport and there was no space. The hotel had to call a private taxi for me and another 2 travellers in the same situation
Helpful staff and quick service. cleanliness, comfortable bed, ample size room emergency light came on during blackout and could not be turned off.
Due to the fact that I only booked the hotel to catch a flight the next day in the early morinng, I liked the fact that I was in the heart of Guarulhos, but only 15 car minutes away from the airport.
Airport transfer & price
Price is competitive. Breakfast is normal, do not to try under peak season.
The waking up service was not working- You have to fix it
The staff was really nice and helpful. You are not informed on where and when the hotel is going to pick you up at the airport. It can be annoying after 14h of flight to wait not knowing if you are at the right place, waiting outside the airport as you don t want to miss, eventually, the next shuttle to the hotel.
Cleanliness is at high standard, breakfast is really excellent and you can relax in the sauna and jacuzzi provided. When I asked the kitchen to bring two glasses and two set of plates they charged for that, what I think should be a free service for this type of hotel. One morning, in the breakfast room, they didn't have plates for anybody, and we waited quite a few minutes until a waiter came with them.
Everything but location
Most the hotel staff and the location. There is no talls available at the pool area.
I travel for business. This hotel is convenient to the airport and has a shuttle service. Makes it easy if traveling in from the US. Staff is very helpful. Only downside is you have to travel via taxi everywhere in Sao Paulo. Really nothing around.
Very close to GRU airport. Free shuttle ran frequently; about every 20 minutes. Great fitness center and pool area. Wonderful Business Center.
Clean room - good value for money hotel in Guarulhos. Also good breakfast and terminal bus service. Not the best of areas but convenient for Guarulhos airport
accès from airport
Free internet in the room but pay 3 reals for the cable. with shuttle bus to GRU. fit for those only overnight in Sao Paulo.
The hotel shuttle is very practical
Good price and excellent breakfast. Location was appropriate in Sao Paulo. Internet connectivity. Airport shuttle from the airport was not available between 1730 and 1900 hours
Good location I didn´t like the service of the manager
The breakfast, included in the price, was absolutely delicious and with much to choose. No, nothing.
All the Hotel staff are very friendly and polite - they speak limited English except young men who speak well on reception - room service doesnt speak English so dont expect what you order... Hotel in OK location but one one way system and a litle hard to find - free valet parking - overall had a nice week here. Carpets in room badly need cleaning or renewing - hotel is undergoing renovations - a third elevator is being put in but work seems very slow. Buffet Breakfast is very boring and not very good
staff is very nice and helpfull staff at reception speak several languages
the hotel was nice and clean; breakfast was very good We had to wait 20 minutes because the room was'nt ready. Additionaly even thought we booked a duble room with twin beds, they gave us a queen size bed
Internet for free
Only one of three computers was working, some programs were not installed /e.g. Acrobat Flash Player, ICQ/ and the staff was not able to install them.
close to airport We were not given a double bed at first even after specifically requesting one. Also, the wi-fi did not work in the rooms which was annoying.
One person at the front-desk spoke English and was really helpful. Hotel provides a free shuttle to the airport. Short-staffed when people check-in (when the free shuttle brings people from the airport it is a mad dash to get in the line, but then everyone just crowds around and check-in becomes quite disorderly!) It would help to have more bilingual staff at the front desk.
It is convenient and economic for the travellers that only transit in Sao Paulo. It is jus a lilltel far from Guarulhos downtown and Sao Paulo city. Not too much choice for the diet in the hotel .
Room and services
Food was exelent. I had dinner only. Check in! Took me almost 3 hours just to chack in! Chack out takes around 25 minutes.Stuff speaks portoges only, and this hotel is next to international airport.
Very good service & food
The transfer bus from the airport was quick and convenient, reception efficient and spoke good English, the room spacious, comfortable and very clean, with a modernised, immaculate bathroom. The hotel is at the end of the runway, but we never heard a plane all night. And it was very good value for money, amongst the cheapest hotels we could find. Everything was fine, just what we wanted.
Room is extremely small, no chance to turn air condition off.
the service desk was absoulutly good. the room seem slightly smaller,
It's easy, because it is inside the airport. The room is very small. The cell phone get no signal inside the rooms.
Neat and clean room with a clean bathroom. I just dropped dead on my bed
only option for the airport Guarulhos only option
Fast and no travel - internet worked well. Staff said they would call me and did not - almost missed my flight. You need an automated system so customers can be sure they will get called.
it is a travel hotel in the sao paulo airport...clean showers and rooms....well worth it...the airport is burtally spartan...with very little food choices....best to sleep the long layover and get up and go...bring ear plugs and a towel..... the walls are not sound insulated...anyone walking in the hall can wake the light sleeper....
the covenience to be inside of the airport that faciltates travelling not private bathrooms in room
Unbeatable location for overnight flight connections, spotless guest rooms and bathrooms, hardworking staff, efficient use of limited space, bunk beds, unique (and fun) experience. The rooms were the size of walk-in closets; OK for one person, too cramped for two. Definitely not for the claustrophobic. Hotel didn't recognize my second night's reservation through Booking.com, though we were fortunate that they had an available room anyway.
Nobody knows where it is, took us an hour to find it, there is no signage anywhere in the airport we could find. It is after customs so we had to check in our luggage...and toiletries, clothing, etc., before going itno the hotel, most inconvenient. Would not stay there again. The staff really did not care about all the troubles and what was suppossed to be worry free ended up being a big mess. Would not recommed this to anyone.