Overview

Citadel Inn Makati

5007 P. Burgos St., Bel-Air, Makati, Philippines
+63 2897 2370

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+63 2897 2370
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Rates

Overall guest ratings

5.9/10 Okay
Based on 1,238 reviews
See all reviews

Review highlights

  • 9.2
  • 3.5
  • 2.4
  • 2.3

Nearby

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    Amenities

    • Business center
    • Laundry service
    • Meeting/Banquet facilities
    • Indoor pool
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Terrace/Patio
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    Map

    Map

    Reviews

    Guest reviews

    Overall Rating

    5.9 Okay
    Based on 1,238 reviews
    • 9.2 "Terrific location."
    • 7.7 "Good service."
    • 3.5 "Rooms are not good."
    • 2.4 "Generally quite dirty."
    • 2.3 "Terrible amenities."
    • 1.8 "Horrible vibe."
    • 1.7 "Horrible pool."
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    Overall Rating

    5.8 Okay
    Based on 408 reviews
    • 9.1 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Easily accessible by car, said 100%."
    • 7.2 "Good service."
      8.2 "82% found the staff to be very friendly."
    • 4.7 "Disappointing food."
    • 3.2 "Awful rooms."
      4.1 "59% didn't like the uncomfortable beds."
      1.4 "86% thought they were poorly maintained."
      0.6 "For 94%, the rooms looked old."
      2.5 "75% said rooms were dirty."
      1.5 "85% complained about the bathroom."
      2.5 "75% were unsatisfied with the kitchenette."
      2.3 "Air conditioning was criticized by 77%."
      4.1 "59% thought the tv was sub-standard."
    • 2.1 "Generally quite dirty."
      2.5 "75% said rooms were dirty."
      2.6 "74% thought it was rather dirty."
    • 1.9 "Horrible vibe."
      0.9 "91% criticized the unstylish hotel."
    • 1.8 "Terrible amenities."
      2.0 "80% thought the building wasn't nice."
      0.2 "98% complained about the elevator."
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    Overall Rating

    5.9 Okay
    Based on 86 reviews
    • 9.2 "Terrific location."
      10.0 "Easily accessible by car, said 100%."
    • 7.9 "Good service."
      8.7 "87% found the staff to be very friendly."
    • 6.9 "Average value."
    • 3.8 "Not very comfortable."
      3.7 "63% didn't like the uncomfortable beds."
    • 3.5 "Rooms are not good."
      2.7 "73% said rooms were dirty."
      1.6 "84% complained about the bathroom."
      3.7 "63% didn't like the uncomfortable beds."
      2.5 "75% thought they were poorly maintained."
    • 2.5 "Generally quite dirty."
      2.7 "73% said rooms were dirty."
    • 2.1 "Horrible vibe."
    View all review categories

    Overall Rating

    6.0 Okay
    Based on 136 reviews
    • 9.5 "Terrific location."
      9.5 "95% liked the proximity to shopping."
    • 8.0 "Great service."
      8.7 "87% found the staff to be very friendly."
    • 7.0 "High value."
    • 4.4 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      4.2 "58% didn't like the uncomfortable beds."
      0.4 "For 96%, the rooms looked old."
      3.1 "69% said rooms were dirty."
    • 2.9 "Generally quite dirty."
      3.1 "69% said rooms were dirty."
    • 2.4 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
      0.2 "98% complained about the elevator."
    • 1.9 "Horrible vibe."
      0.8 "92% criticized the unstylish hotel."
    • 1.0 "Disappointing internet connection."
      1.1 "89% thought it was overpriced."
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    Overall Rating

    6.0 Okay
    Based on 606 reviews
    • 9.3 "Terrific location."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.5 "95% liked the proximity to shopping."
    • 7.9 "Good service."
      8.5 "85% found the staff to be very friendly."
      7.4 "Hotel security was great, thought 74%."
      9.2 "Housekeeping was great, according to 92%."
    • 3.8 "Rooms are not good."
      1.4 "86% complained about the bathroom."
      2.6 "74% said rooms were dirty."
      4.5 "55% didn't like the uncomfortable beds."
      0.6 "For 94%, the rooms looked old."
      2.1 "79% thought they were poorly maintained."
      2.6 "Air conditioning was criticized by 74%."
      1.8 "82% had problems with the shower."
      2.9 "71% were unsatisfied with the kitchenette."
      2.3 "77% found problems with the furniture."
      0.7 "93% said the bathroom was dirty."
    • 2.4 "Generally quite dirty."
      2.6 "74% said rooms were dirty."
      2.8 "72% thought it was rather dirty."
      0.7 "93% said the bathroom was dirty."
    • 2.4 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
      0.4 "96% complained about the elevator."
      0.0 "100% thought the facilities needed updating."
      0.0 "For 100%, the lobby entrance was sub-standard."
    • 1.9 "Horrible pool."
    • 1.7 "Horrible vibe."
      0.8 "92% criticized the unstylish hotel."
      0.0 "For 100%, the lobby entrance was sub-standard."
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