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The staff were extremely helpful. The rooms were light and bright and the location of the hotel was right in the middle of the town but at the same time was quiet.
The town is right outside the door. Some staff were good at volunteering information which we wouldn't have thought to ask. Excellent signposting on all approaches. The town is right outside the door, the cobbles make for noisy awakenings... use the bathroom windows for ventilation instead. The questionnaire provided did not have an English version (we were unable to give positive feedback directly to the hotel).
Clean, comfortable conveniently located. Professional staff all necessary facilities. Room too hot (or too noisy if air-con used)
Good hotel,good restaurant,parking is okay the weather wasn't so good; no possibility to take a shower ( only a bath); payment for spa and not accessible for kids beyond 12 years
Enjoyed the hotel because of it's setting and its hystoric background. Wish the room had a shower, not just a bath
The food, facility, and staff were outstanding: breakfast through dinner! N/A Totally satisfied!
The staff were very friendly, everything was in condition and clean. The heater did not seem to work very well especially in the bathroom.
The restaurant was great, portions enormous! Location was perfect, great place to stop on a trip to Germany.
Friendliness of staff
Superb setting, tranquility assured. Arriving without checkin formalities, offered a drink in the garden, service is impeccable. Service in dining room was very slow, waited 20 minutes without a drink. Having to walk 50 metres in rain to retrieve car from car park, its situated away from the chateau.
The staff was very friendly
A castle hotel to relax and enjoy the wonderful restaurant. The quality of meal as well as the service of staffs were exceptionally excellent. No lift. But hotel staff offered transport of our luggage.
The food was excellent!!!!!! Definitely try the gastronomy menu for dinner. And the people there were very friendly and attentive to our needs. Beautiful and peaceful, this castle helped me recharge my batteries.
Dinner experience was awesome.
A magical place, a fairy tale that somehow made it in our times, a perfect romantic gateway
Kind staff. Very very nice meal. Everything was fine for us.
The friendly owner and helpful staff, easy accessibility to the N4 and the surrounding region, generous breakfast, restaurant with affordable menu on premises, rooms comfortable, clean and modern. For practical reasons, the owner had changed the restaurant setting recently, building additional walls and separating the hotel area from the restaurant area. Although this makes the ambiance more cozy, it understandably feels less spacious than the original open floor plan.
Pleasant staff. Good food. Comfortable rooms.
Clean and presentable, interesting part of Belgium, amazing WW2 history,look it up! Just a touch expensive i thought for type of Hotel, we had dinner as well,but compared to others locally not too expensive if that makes sense!!
Friendly staff, good bed, ground floor rooms (and apartment) with terrace and direct access to lawn and very nice swimming pool were very attractive. Broad choice of dinner in restaurant. The location at the road and its direct surroundings, though Hotton is 10 min walk away.
Cleanliness, value for money, food in restaurant
The staff and welcome were superb. Room well appointed. Wi Fi a bit weak but allround a good place to stay on any trip
Nice terrace to sit out on (I paid extra for this). Friendly staff who kindly cleared a covered area to park my motorcycle. Swimming pool was covered over and apparently not available for use.
Very nice staff that is willing to help you whenever they can.
The room was very clean and of good size; the individual air- conditioning was a big plus; very friendly hosts; our dog was made very welcome; handy to have a friterie and restaurant at the same site run by the same owners The air pipe of the hairdryer attached to the wall was broken
The staff and other personell were exceptionally friendly. Every morning/evening meal they asked how you were and helped where they could. The food was good and the breakfast was more than enough. Perfect and excellent value for money. A place we're certainly going to come back to. Maybe the stairs to the rooms on the 1st floor were a bit steep.