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Convenient location, efficient staff. Comfortable, everything worked as it should do. Breakfast; the smoked haddock and poached eggs were both overcooked!
+Pleasant enviroment and quality of service Minor but important health and safety issue -fixed shelf with kettle directly above TV and flex too short to reach electrical socket.Suggest relocate shelf or TV
Very nice facility, in a good location, with staff ready to help. Ice buckets and an ice machine, please!
Warm and welcoming public spaces. Excellent breakfast.
The bed was comfortable and the staff were friendly.
quiet and basic no internal telephones were working during our stay, so hence no room service unless you went t reception expensive for a basic hotel, maybe they have put the price up for graduation week?
Friday night deal - excellent value as always.
the room was very compfy although the bathroom did have some stray hairs that belonged to neither me or my partner
Room was well equipped and staff were attentive,Hotel well positioned for shopping and rugby/football
It was warm and comfortable on a very cold night, and the room had everything I needed. The tray with kettle, cups etc for hot drinks was in the wardrobe, which was not very obvious; and there was no convenient electrical point for the kettle.
Room pleasant and modern, staff efficient and helpful. Good location in centre of town. Convenient car park. The lift is small and always seemed to be full. This was annoying as most if the passengers had no luggage but we had to use the stairs with our luggage, despite trying to get in the the lift several times. Also, would like to have had a minibar in the room.
good central location
excellent central location
The staff were pleasant and the public rooms were very impressive. The noise from the function rooms disturbed us until 1am the first night, so we asked to be moved, which they did, for the second night.
The staff were very pleasant and tried to help The room had no view -frosted windows- the lights were not working and faulty. It was basic.
the location the hotel; typical ramada, 2 to 3 star trying to be a 4, my room felt like a childerns home / nursing home, bare, minimal. any other 4 star would be much much better.
Location in city centre - lots of interesting places to eat within the vicinity Size of the room - small
The room was wide and the bathroom as well. Excelent location in the city centre. The room was quite dusty and the carbet looked old.
The bed was the most comfortable i'd ever slept on, the room was modern, spotless, large. It felt very luxurious! Everything in my room appeared new, like a show-home, straight out of an interior design magazine.Excellent. Well i did have a room which overlooked Leicester's main street, but it was Saturday night and so i expected a degree of noise. By the time i got back in (3.30am) it had all but died down.
Pool & Room MIxx resturaunt
the reception staff was very accomodating (gave late checkout easily) and friendly.
Luxurious bed, very good shower, excellent breakfast, very helpful, efficient and friendly staff. Room too hot even with air conditioning. No enough tea for two people to have two cups. Couldn't open fridge. Swimming pool not working.
The decor and staff were memorable. Even a local power cut couldn't throw them off beat with complimentary hot drinks and snacks served in reception. Beds too soft for me but really I am struggling to find anything wrong
Modern Hotel Hassle free parking staff helpful There was some social event in evening our room was right above it a bit noisy till 2 am
Very comfortable rooms,friendly staff.
Clean, friendly, spaceous
Very quiet place to live for a night with family. A little bit of smile at the reception would be very welcoming
The comfortable beds and the breakfast selection
would prefer facilities for a 'cooked breakfast' although the continental was very nice would feel car was more secure if there was a separate car park for days inn hotel
Not a lot Lack of decent restaurant & no bar facilities
Cleanliness of the room and location. No food available at half ten at night.
Very helpful and pleasant staff
big bathroom, nice beds
no proper restaurant in the area;
it was small pokey smelly boring and cold!
Great value for money. Excellent greeting at reception, room in very good condition, modern, wifi -- all exceeded expectation. It apperared my reservation wasn't on the system, but it transpired that my firstname & last name had been combined, which was why it couldnt be found initially
The bed was comfortable. Window did not lock or close properly, The noise from the motorway was excessive.
Met expectations. Decent value for money.
The style of the hotel. Very nice and welcoming The distance I had to go to get into the city centre.
Difficult to locate.
Very helpful/cheerful staff. Location. Very expensive on all points I.e rooms rate, drinks & food. No free Wi Fi and tired room standards. Bathrooms have not been updated since the early 90's? At check out was charged the wrong rate twice?
beds so comfy, room nice and clean, loads of lovely towels
Comfortable, excellent gym facilities. Helpful/friendly bar/cafe personnel. Reception staff unhelpful when I pointed out that their bank machine was not working, and asked them to provide me with £ UK. Eventually exchanged my Euros, at a ridiculous rate. Also: tables in restaurant left uncleared in the evenings. Not pleasant eating surrounded by the remains left by earlier diners. More MacDonalds than Hilton!
Hotel was clean and well taken care of. Staff was friendly and helpful. Only problem I had was the coffee counter in the lobby. Tried to pay tab but the person manning the counter looked a little overwhelmed at the time due to what looked like being unfamiliar with equipment. Not even sure she paid the amount on the right tab because she was so stressed. But, that can happen in any job.
Hotel was easy to find, had a beautiful courtyard view and on site dining. No lift. Staff in the restaurant did a poor job of explaining meal options and tending to our table. Parking fee.
Spacious rooms, helpful courteous staff, clean and pleasant surroundings No fridge/ mini bar in the room. the swimming pool was advertised as open until 10.30 on weekdays but I was asked to get out of the pool at 10.05
Nice spacious, comfortable roon Being woken by handyman in next room at 7-730am, followed by the fire alarm gping off. At which no point were any staff on hand to explain what was going on, despite me waiting in the corridor for a member of staff.
Good pool/sauna bathroom a bit tired
Location, The Hotel, and breakfast.
Good location, quiet and clean rooms
Friendliness and helpfulness of staff
Easy to get to with adjacent undercover parking.Within walking distance of City Centre. There was no late bar facility on the night of our stay.The 2 rooms we booked had 1 double bed in each room and not twin beds as our online booking suggested and what we expected!
Despite being very busy, the hotel rooms were quiet at night. Should be upfront that it costs £5 to park the car.
Good location for business meetings attended and was the purpose of the visit It would have been useful to have instructions on how to use the heating appliance in the room. The room was quite cool even though the heater was set at warmest setting, it still was not very warm
The frienlyness of the staff No
i was given a room with a one double bed whwn i asked for a twin room which was clearly stated on my booking form, when i queried this i was spoken to in a very rude way and had to show the receptionist the booking form which stated clearly what i had booked, she didnt apologise
Extremely noisy, woken at 4.00 a.m. by other guests. Hotel staff did not seem to do anything for at least an hour.
the breakfast was too small to entice our party to have one. instead we enjoyed a big breakfast around the corner. a french owned hotel with the typical english values of not giving value for money.there is nothing worse than paying for a meal eating it then leaving hungry.although the hotel is dirty, it is not yet highly visible the problem needs to be arrested in its infancy. there was water staining on the ceiling in the bathroom and an orange substance in and around the shower head (i did not use the shower for this reason. the corner behind the bathroom door was dirty the floor had been cleaned but the insoluble dirt and hair was deposited here. there was a substance on the headboard that should have been cleaned off before our arrival but was missed there was some damage to the room ie iron burn on the carpet, chipped bath,door lock fitting. my overall view is that there is a lack of inspection with regards to the cleaning and the breakfast should be larger.for an hotel at this current standard £35-£38 per night would be more appropriate
The layout of the hotel, an the staff been at your service when needed. Nope
Secure parking, price and location.
Comfortable and clean room. Apparently chaotic control of staff, the restaurant was supposed to be open until 2145, although my order was taken at 2135 I was subsequently advised that the chef was going home ! The bar was supposed to close at 0100, it closed at 2300 and as the night porter had not arrived there could be no service due to 'health and safety' reasons ? Not what I call an acceptable level of service !
The room was clean enough, the television worked. It was as I would have expected based on previous experience of Campanile. Noisy, not enough milk for hot drinks. Staff did not seem to speak very good English.
Staff were helpful and generally friendly. Good facilities & safe parking I don't think the breakfast is worth the seperate price - we stayed in the Express Holiday Inn last year and although there was no cooked breakfast it was at least included with the room price which counts for a lot when you are already spending a lot of money on flights, rooms and other holiday expenses (eg eating out).
I loved the comfortable bed and the friendly bar area. I did not have enough milk & suger.
Quick check-in,friendly, nice room. Good position for our function
The location was better than we had anticipated, just a short walk to the main shopping area. We really just booked it for an overnight stay to break our long journey, but it turned out to be perfect for us.,
Location and staff. Lack of towels and pillows
very professional and courteous
The comfort of the room and the facilities. Very helpfull staff. Large "party" in the bar area which closed the restaurnat at 6.30pm. Children and adults running up and down the 2nd floor rooms passage way some couple of hours after mid-night which meant sleep was not possible until after 2pm.
Nice bed and design of the room, perfect internet access No possibility to open the window (for me personally very bad, because I am pregnant and all the furniture, carpets etc. were new and still evaporating (toxic?) vapos; air condition in the entrance hall and breakfast room were much too cold!!!!
Very handy for purpose of visit to Corby. Staff very friendly. Will consider staying infuture when in the area. Buffet breakfast was good although a bit confusing trying to find everything that was wanted.
Staff on arrival extremely helpful. Very good atmosphere, enjoyable stay, even if only for one night! Nothing bad to say about any aspect of our booking or stay at the Hotel.
Very friendly and helpful staff. N/A
Clean modern hotel. Very comfortable Queen sized bed Plenty of room in the shower. Non found
Aircon in room didn't work
It is just valu for the price. The room was rather nice and neat, but it was not sound-proof at all. We couldn't get sleep due to noises from hall way. The location is not for trip with family or leisure purpose, since it is located in the middle of industrial area. But the staff, facility, free breakfast were fine. very noisy at night. no facility for fax and print.(we asked to print our boarding tickets, but decliend.)
was a business overnight stay as working in the area. Excellent value especially as breakfast free.Will be booking again next week
When I arrived at the hotel I was greeted by the receptionist who was absolutely exccellent. She was very helpful, asked If I had been to Leicester before which I hadnt and she told me places of interest to visit. She made me feel welcome straight away. The hotel was modern and clean. Service was excellent and also the rooms were very comfortable. I would definately stay there again I cannot think of any bad points.
Convenient for Railway station and City centre Well maintained modern hotel As a 'football hotel' a little too far from the ground 15/20min walk Very disappointed by the buffet breakfast which did not offer value for money or adequate choice compared with say a Premium Inn
Conveniently located near to station and city centre. Quiet comfortable room and fast and efficient check-in and check-out. I'll stay again.
Good value for money. Basic but clean and conveniently located.
central location I would have been more comfortable with an extra pillow.
That I could park for free, although limited. My toilet design, as it was suspended from the wall and I did not feel it was safe.
Friendly, informative, clean, well designed, good position for city centre and public transport
Train station anouncer
Very close to the station Would have liked free wifi
Its proximity to the cultural quarter. It is a little on the noisy side, traffic and trains.
The staff were very friendly and helpful. The hotel is very good value for money. Good restaurant with a good selection of wines. Nice atmosphere everywhere. Confusing breakfast pricing system. Uncomfortable ricketty child cot.
Breakfast Yes several things:1) the fact that I rang the hotel to enquire about a reservation and a particular rate and was told it did not exist. I have since learnt it did. I booked through late rooms as their rates were cheaper!. 2) I had a serious complaint about the rate and the room and I am still waiting for the hotel manager to call me .................
No smoking rooms and Hard access to smoking areas
convenient for a family reunion poor communication between staff, instructions not passed on
All the staff we met were welcoming and considerate.
Breakfast. Anaemic sausages!
The hotel was very convenient for a meeting we had arranged. It offered a good size, comfortable room at a reasonable price. Breakfast was also very good.
Friendly Staff Had to send my Dinner back on Sunday,uncooked dissapointing after a long journey
the spa facilities were lovely, great way to relax
I was impressed by the exceptionally friendly disposure of the staff - especially one very helpful lady in the restuarant.
A warm, clean room. Excelent breakfast. Polite staff/owners. Internet had failed on the night I stayed. Mobile phone coverage is bad. (Neither of these were the fault of the hotel)
The rooms were so lovely. Also on arrival we were made so welcome and informed of all facilities.
Excellent value, very nice room and good breakfast. None
Early check in was really good.
Clean modern facilities in good order The heating struggled to cope on what was admittedly the coldest night of the year, particularly the unheated en-suite and corridors.
My friend and i enjoyed our stay at the hotel - it was clean and warm and the barn conversion added an extra special element to our stay. It definately served our purpose and we will be staying here again later in December 2010. The home cooked breakfast in the morning was great too and set us both up for the day. Thank you!
The rooms (we booked 2) were lovely. The staff were very friendly with good advice about the local area and the breakfast was great and plentiful. The area was lovely and it was so peaceful and quiet you didn't feel like others were staying. The pub nearby was nice as well.
A fantastic hotel in a very quiet location. Could not find any faults
clean, comfotable, good location and good breakfast and value for money.
Almost perfect. Unfortunately no full English.
Clean, comfortable. Staff were efficient and helpful. The much-publicised restaurant had been booked for a private party, so there was no dinner available on-site. This meant phoning for a pizza and eating in the lobby or my room - not quite what I'd hoped for.
Clean and tidy up to date, been twice now. Would stap again if in Leicester. Like the way you can order food to be delivered
local to the venue we were attending
Clean, cost, location Staff unfriendly, not a smile in site!
The bathroom was emaculate As above. It also wasn't very pleasent eating my breakfast watching water pour through the ceiling and catched (not all of it) in a strategically placed bucket. I also felt sorry for the waitress on duty at breakfast. She really needed extra help. One person was completely insufficient for the task in hand.
All usual nice standard from Novotel. I particularly like the fact that the reception staff know good places to go for a jog. Access to terrace through a fire escape not particularly welcoming.
Clean and modern hotel good surroundings Heatig within room was only available when actually in the room in person due to the inserting of the door opening card to get electricity lights etc. This made the room very cold.
Location was just in the correct place for me That the breakfast was not open till 10-30am on a weekend and finished at 10am
clean, free secured parking, good buffet breakfast