Pros (+) Everything. Hotel service was outstanding. We had a traveling delema and hotel took care of it immediately.
Cons (-) Food in restaurant very expensive
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Amenities at Intercontinental Hotels Marseille - Hotel Dieu By IHG
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business center
Reviews of Intercontinental Hotels Marseille - Hotel Dieu By IHG
8.6
Very good
3127 verified ratings
Wonderful
1833
Very good
524
Good
350
Okay
171
Fair
111
Mediocre
56
Poor
82
Summary of reviews
Guests say
Guests consistently praise the hotel's excellent central location, beautiful views, and spacious, comfortable rooms. Many found the staff friendly and helpful, though some experienced unprofessional or indifferent service, particularly at reception and in the restaurant. Cleanliness and amenities like the pool and breakfast received mixed feedback, with several guests noting the pool was small or inconvenient and breakfast was average. Despite some negative experiences, the overall impression is positive, especially regarding the location and room comfort.AI-Generated from customer reviews
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Q&A(5)
Tips(10)
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8.6 out of 10
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AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What can I expect from the hotel's location and facilities?
The hotel is in an excellent position above the Old Port, a huge palace that dominates the city, with an atmosphere of old luxury. The breakfast is of high quality, in line with the image of the hotel, on the terrace with a magnificent view of the Old Port and the cathedral. In our room, the beds were comfortable, the bathrooms were spacious, with a bathtub and a shower.
How is the staff and service at the hotel?
Located well, staff really good from the first moment you walk in. Concierge was a straight 10, desk staff also exemplary.
What are the highlights of the hotel's amenities?
Great location just by the old port, beautiful setting, extremely comfortable bed and lovely welcoming staff
What are the main concerns about the hotel?
For a hotel of this quality and reputation, the behavior of the employee at the reception is unacceptable. She asked for a card to secure payment during check-in, but she used a faulty device, which caused my first card to be rejected, then the second.
How is the cleanliness and maintenance of the hotel?
The hotel, its very beautiful, the room with the balcony was just amazing
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider the High Season
August is highlighted as the high season, so if you prefer a quieter experience, it may be best to plan your visit during other months.
Explore Nearby Attractions
The hotel's proximity to attractions such as Musée des Docks Romains, Vieux-Port, and Cathédrale la Major makes it convenient for sightseeing and exploring the city.
Take Advantage of the Concierge Service
Guests have praised the concierge service for providing excellent recommendations and assistance, enhancing their overall experience.
Check Room Amenities
Some guests mentioned issues with room facilities, so it's advisable to check the room amenities thoroughly before booking, especially if specific amenities are important to you.
Consider Alternative Dining Options
While the hotel's restaurant is nice, some guests preferred dining at local restaurants for a more authentic experience. Exploring nearby dining options could add variety to your culinary experience.
Be Mindful of Breakfast Crowds
Guests noted that the breakfast area could get crowded, with occasional service delays. Planning your breakfast time to avoid peak hours might enhance your dining experience.
Inquire About Pet Charges
If traveling with pets, it's advisable to inquire about any additional charges beforehand to avoid surprises during check-out.
Utilize the Business Center
If you require business services, the hotel's business center is available and can be convenient for various work-related needs.
Consider Off-Peak Check-In Times
Some guests experienced delays during check-in, so arriving during off-peak times might help streamline the check-in process.
Location
1 Place Daviel, 13002 Marseille, Bouches-du-Rhône
What's nearby
- Vieux-Port304 yd
- Musée d'Histoire de Marseille0.3 mi
- Porte d'Aix0.3 mi
- Fort Saint-Jean0.4 mi
- Opéra de Marseille0.5 mi
- Marseille City Centre0.5 mi
- La Canebiere0.5 mi
- Abbaye Saint-Victor0.6 mi
- Basilique Notre-Dame de la Garde1 mi
- Musee des Beaux Arts1.5 mi
- Parc Longchamp1.5 mi
- Parc du 26e Centenaire1.8 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Intercontinental Hotels Marseille - Hotel Dieu By IHG
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
November | October | $429 | $361 |
Cheapest month to stay with an average 35% drop in price. | Most expensive month to stay with an average 43% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Intercontinental Hotels Marseille - Hotel Dieu By IHG
Which month has the cheapest rates at Intercontinental Hotels Marseille - Hotel Dieu By IHG?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Intercontinental Hotels Marseille - Hotel Dieu By IHG is November, with an average nightly rate of $286. The most expensive month is September at $492 per night.
What is the cheapest day to book Intercontinental Hotels Marseille - Hotel Dieu By IHG?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Intercontinental Hotels Marseille - Hotel Dieu By IHG is Sunday, with an average nightly rate of $329. The most expensive day is Wednesday at $513 per night.
How far in advance should you book Intercontinental Hotels Marseille - Hotel Dieu By IHG?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Intercontinental Hotels Marseille - Hotel Dieu By IHG, book around 7 weeks in advance. This could save you approximately 43% compared to booking last minute.
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FAQs when booking at Intercontinental Hotels Marseille - Hotel Dieu By IHG
Nearby hotels and places to stay
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Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
0.4 mi | Marseille | 12.3 mi |