Staff were excellent, beds clean and comfortable but carpets and floors were old and filthy.
3 stars
ibis Sydney Airport
Photos of ibis Sydney Airport
Overview
Ibis Sydney Airport provides an award-winning setting while in Sydney. Just moments from Sydney Airport, it offers a luxury stay in a convenient location.
This relaxed hotel provides family facilities, such as babysitting/child services. Those staying at the property have access to express check-in/check-out, 24-hour reception and a meeting room. A friendly tour desk is in-house and Mascot Railway Station is minutes away on foot, making it convenient for guests to discover the area and its attractions.
All the rooms at Ibis Sydney Airport provide an iPod docking station, plus all the essentials for an enjoyable stay. Each comes with a flat-screen TV with satellite channels, in addition to a private en suite.
The hotel's in-house restaurant, IBIS KITCHEN, is a popular spot to have a meal. Each evening, guests are welcome to enjoy a drink in the comfortable lounge bar.
For those who enjoy discovering local eateries, there is a large variety within walking distance. It is also a short car ride from Sydney Opera House, Kings Cross and Sydney Harbour Bridge.
Amenities at ibis Sydney Airport
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Dining
- Electric kettle
- Packed lunches
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Accessible by elevator
- Hypoallergenic
- No smoking
- Non-feather pillow
- Upper floors accessible by elevator
- Designated smoking area
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key access
- Key card access
- Express check-out
- 24hr front desk
Bathroom
- Shower
- Shower cap
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
General
- Window
- Soundproof rooms
- Telephone
- Carpeted
- Storage available
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Private parking
- Shuttle service (additional charge)
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Wardrobe or closet
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Kid-friendly buffet
Workspace
- Fax/photocopying
- Desk
Things to do
- Bicycle rental
- Golf
Outdoor
- Garden
Health and safety
- Safe
Fitness
- Fitness center
Reviews of ibis Sydney Airport
7.1
Good
3474 verified ratings
Wonderful
1029
Very good
699
Good
689
Okay
367
Fair
306
Mediocre
163
Poor
221
Summary of reviews
Guests say
Guests appreciated the hotel's great location near the airport and convenience for travel. However, many reviews highlighted significant issues with cleanliness and service, with some describing the hotel as dirty and poorly managed. The value for money was also questioned, especially regarding additional charges and amenities not being as advertised.AI-Generated from customer reviews
Reviews(6)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.1 out of 10
2192 reviews
7.7 out of 10
484 reviews
6 out of 10
10 reviews
8.3 out of 10
6 reviews
All reviews
Pros (+) We needed a refresh after a long drive, it was a great choice and location
Pros (+) Great place to rest before a flight the following day. Close to Sydney airport. Short Uber or taxi ride.
Pros (+) Friendly helpful staff
Cons (-) Location area not very close to stores, shopping, amenities
Pros (+) Great location near airport.
Cons (-) Didn't like everything but the location
Pros (+) Great location walking distance from train station
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's restaurant?
The hotel's in-house restaurant, IBIS KITCHEN, is a popular spot to have a meal. Each evening, guests are welcome to enjoy a drink in the comfortable lounge bar.
Is the hotel suitable for a short stay near the airport?
The hotel itself was comfortable. No frills. You get what you pay for. Friendly staff and good wifi.
What are the common concerns about the hotel's rooms?
Carpert in room very dirty. Room door didn’t lock. Room was small, but for one night it was fine. Carpets need replacing a bit gross. The room was extremely hot, being on the end of the building and getting all afternoon sun/ heat. The walls where warm to touch. Even with air con at the lowest temp and highest fan speed it was still warm all night and into the morning.
How is the hotel's staff and customer service?
The standout at Ibis Sydney Airport was the exceptional staff. Their prompt response and willingness to upgrade our room swiftly resolved the initial issues we faced. The manager's proactive and kind approach made a significant difference in our experience.
What are the transportation options available at the hotel?
The hotel provides parking, airport shuttle (surcharge), long-term parking (surcharge), private parking, and shuttle service (additional charge).
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room on Higher Floors
Some guests mentioned that rooms on higher floors offer better views and are quieter, away from street noise.
Consider Bringing Your Own Water
A few guests noted the absence of complimentary water in the rooms, so it might be helpful to bring your own water bottles.
Check the Air Conditioning
Several guests reported issues with the air conditioning, so it's advisable to ensure it's functioning properly upon check-in.
Be Mindful of Room Size
Some guests found the rooms to be smaller than expected, so consider this when booking, especially if you need extra space.
Explore Nearby Dining Options
Guests recommended exploring the variety of local eateries within walking distance of the hotel for meals.
Request a Room Away from Street Noise
Some guests mentioned that rooms facing the street could be noisy, so consider requesting a room away from the street.
Consider Alternative Transportation
While the hotel offers an airport shuttle, some guests found it more cost-effective to use ride-sharing services like Uber for airport transfers.
Double-Check Room Cleanliness
A few guests reported cleanliness issues, such as dirty carpets and bathrooms, so it's advisable to double-check the room upon arrival.
Inquire About Shuttle Booking Early
If you plan to use the airport shuttle, consider booking it early to secure your preferred time, as it can get crowded.
Check for Frost in Fridge
Some guests noted built-up frost in the freezer portion of the fridge, so it's recommended to check this upon arrival.
Location
205-213 O'Riordan Street, Mascot, NSW 2020
What's nearby
- George Hanna Memorial Museum0.4 mi
- Domestic Airport Station0.4 mi
- International Airport Station1.3 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about ibis Sydney Airport
Low season | January |
|---|---|
High season | December |
Average price (weeknight) | $85 |
Average price (weekend night) | $97 |
When to book a room at ibis Sydney Airport
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at ibis Sydney Airport
FAQs when booking at ibis Sydney Airport
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Value for money | 7.5 |
|---|---|
Distance to city center | 0.1 mi |
Nearest Airport | Sydney Kingsford Smith |
Distance to airport | 1.0 mi |
Everything you need to know for your stay in Mascot
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