Sunsethouse Lombok

Breakfast was nice. The location was on a beautiful beach, next to great restaurants and very convenient to stores and other businesses.

The views from the balcony and rooftop terrace. The staff was really helpfull and adequate in answering questions. Also service minded. Yess nice place to stay when visiting north part of Lombok

Nothing

Staff is kind. Sunsets are beautiful. Main pool is maintained.

I stayed in Lombok and Gili islands for 3 weeks and this was the most expensive and least impressive hotel I stayed in and it did not meet its boutique name other than having a nice location and landscape. My standards and expectations as an avid traveler are also not unrealistic so I expect some shortcomings, but this was more than should be allowed by management. The room, chosen for its pool access, is musty and smells of mold and bugspray. The furniture upholstery is ripped, torn apart and is clearly never cleaned as I found dirt and plane ticket stubs under the seat when I tried to flip the cushion thinking I could try to hide the destroyed upholstery. There were liquid spills on the TV stand that had not been washed. The bed, although comfy for me because I like firmer beds, was covered in stained sheets. There are plug ins practically falling out of the wall. The AC is so old it barely cools the room, even during the evenings. The door to the pool doesnt close properly and the handle is practically falling off. The balcony and pool are not maintained and cleaned regularly, they were full of leaves and dirt making it pointless to have a pool access room. Unfortunately, this place needs alot of TLC from cleaning, to fixing things like towel hooks, drawers, furniture, to supplying fresh toiletries and basic information. The staff is very kind but it is clear management is lacking and could use a refresher on the need for maintenance and care in the hospitality world.