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I liked the location and nearness to the train station for the Bernina Express. The staff spoke only a few words of English. The waitress/waiter were invisible and it took over 30 minutes to get water when they finally realized they had a customer. Very, very poor service.
the location of the hotel is great, it is what you expect from a 3 star hotel. It is simple and gives you what you want for a good price. Nothing special no luxury The towels are thin and the bathroom is small.
warm atmosphere,gentleness and readiness to help from staff none
The hotel service was professional and everything went very smoothly. Good breakfast, ok look. The hotel is a bit old and the equipment of the cheaper rooms little old and destroyed, but of for short stay.
Varied breakfast good for Italy! Had a room at the back of the Hotel it was a bit dingey.
1,Morning buffet was wonderful! 2, Good location (just in front of the station) 3, Clean room and bathroom.
We particularly liked the uniquely furnished suite and its quiet location. It was quiet, private and most comfortable. The reception staff were also very helpful to us as foreign language speakers and this was also very much appreciated.
It was the worst night in a hotel ever. We were in a room right next to the train station that was active all night. Neither of us slept at all.
The location was perfect! Right across from the train station! Perfect for catching an early morning train through the stunningly beautiful Bernina Pass. We had a wonderful dinner there and a great breakfast!!
The staff were pleasant and the restaurant (dinner) was good. Continental breakfast was fine. Very close to train station which was very convenient. Option to pay for secure parking was good. Ability to book a family room was good (double and bunk beds) but the room was in need of redecoration Mould on the bedroom and bathroom walls. Bedroom quite noisy due to water pipes from other rooms running through room walls.
The hotel is across the street from the train station, making it very convenient. The front desk does not open until 7:00 in the morning, so one cannot check out of the hotel to catch, say, a train leaving at 6:10. The floors are hardwood rather than carpeted.
Tirano is a good stop-over for the Stelvo Pass; hotel is central in Tirano, next to railway station Very noisy next to station, started at 5:30am. Room we had was basic, nothing like the elegant rooms in the internet gallery
The warm and welcoming atmosphere. The convivial and exceptionally helpful staff, particularly teh restaurant staff who could not have done enough for us. They really went out of their way to accommodate our two young children at mealtimes.
Every thing was ok. None of my credit/debit cards would work; no other problems with cards during week away!
The hotel had an excellent location in the main square next to the Bernina Pass train station, very good for those travellers doing the Bernina train ride. There was no food available after 8 p.m. anywhere.
Friendly staff and good food.
Location was easy to find. The rooms were very clean and the staff was very nice and helpful. The churc bells were right outside the window, they were pleasant but very loud.
Beautiful hotel situated in wonderful town of Grosio. Staff were extremely friendly and helpful. Locked garage to leave motorcycles overnight. Lovely room with balcony - we had a triple for three adults. Restaurant is award winning and the 20 euro seth menu was superb. The Sassella wine is very nice. The breakfast was also fantastic -cereals, croissants, egg, bread rolls, yoghurt, juice and hot drinks.
Very good restaurant attached to the hotel. Site of frequent wedding celebrations can make it noisy. Ask for a quiet room.
Friendly and helpful staff. We were made very welcome and had an excellent meal in the hotel dining room. Room very comfortable, recently renovated. Free spa and internet facilities available to guests. Nothing negative to say.
Very clean and nice room, excellent restaurant downstairs, friendly personel Hotel is closed completely between 0:00 and 7:00
Welcoming staff, big room, nice balcony, good food.
great hotel and a good place to eat local dishes. the staff is very friendly and we enjoyed our stay very much. hope to visit them in the future.
The SPA was fantastic The Breakfast was poor and the room was not what excpected
The value for the money was great. The restaurant was fantastic. I also loved the architecture in the town, stone buildings with stone roofs, not touristic at all! Couldn't fingure out the AC (not sure if it had it or not), cool mountain breeses kept us cool, but somewhat humid.