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Clean and friendly staff for whom nothing was too much trouble.
The staff in restaurant are nice and friend to children. This hotel is not valued the price paid. The reception staff is rude. When we arrived the hotel, the reception lady was talking on the phone inside the office and we waited for quite long time and rang the guest-bell on the table. After completing one phone, another phone came and,surprisingly, she continued to talk on this phone instead of checking us in. We were assigned a room with queen size bed but quite noisy because outside is constructing. We asked to change another room. We were assigned a room with two single beds, which is not convenient for us with a young child. We solved the issue by putting the two beds together. The configurement inside the room is only suitable to live for one person even though we paid Grandlit double room
I liked the location of the hotel, the hotel is kept well clean and well maintained. The room service was very prompt and the food was first class, the staff were very friendly, I thoroughly enjoyed my stay at the hotel. A great deal of money has been spent on the interior of the hotel, the rooms and facilities are furnished with quality furniture, pity the shower was not of the same standard.
Good service and restaurant. Air conditionner issue while I was staying, it was too warm in the room.
Friendly staff No tea coffe facility in room unless asked for
Good restaurant, well furnished rooms Odd lighting in rooms, laminate floor creaked and groaned though the night, lights made odd noises when cooling down. Lots and lots of external light coming through the curtains until the very early hours - hotel external lights.
The hotel was very clean throughout, everything sparkled--excellent. The food was high quality. the hotel was easy to find and facilities were most satisfactory. no
Clean and good facility. bed had wheels and could not be locked, so it was unstable.
Friendliness of staff
I booked a single room and ended up with a big room that cost at least twice the price for the price of the single one !
Location to station, Bacon for breakfast Dont stay here if you want a lie in. Monday - Friday there is major works taking place outside the hotel in rebuilding the railway station and banging and crashing starts promptly at 07.30. It is also a pure non smoking hotel. If you want a better Swiss Quality Hotel stay in Olten 10 minutes away by train.
convenient to train station; clean; good restaurant
The breakfast was great. The beds were comfortable. It's near the train so it would be easy to get places. It is a very spartan type of interior decor. It got a little noisy during the night from teenagers/young adults yelling around the building while out and about.
The room facilities and furnigure is quite old - for the prices
Very neat, spacious, nice furnished room and the friendliness of staff. No free Wireless Internet access. No lace curtain in my room.
I have mainly appreciated the comfort of the Standard single room, the cleanliness inside the room and also the "Buffet petit déjeuner". Carpet on the 4th floor could be better cleaned (some traces of dirt were still visible). If it is not possible to remove them, then it should be changed.
Generally everything was to our satisfaction. We had to pay for the car park
great location, great value for money
no room service after 23.00 hrs
connectivity to the airport since I had a night stay between two connecting flights NO
nice hotel i really liked it no staff to cary luggage and expensive car park
Nice spacious room
Convenient to Kloten but located in a small interesting city environment. The park allowed early morning walks. On arrival at the airport in the early afternoon dismayed to learn that the next shuttle bus was more than two hours later.
excellent price a bit far from Zurich
Clean and neat hotel with a friendly staff. Airport shuttle. I thought the price was a little high for the value received, but this is Zurich and many hotels were full that night. It also provided a shuttle to the hotel though it didn't run on schedule.
The insure facilities and location in the town.
Extra charge for swimming pool does not appear acceptable for this house.
Hotel very basic and no internet connection in room. Room like a boarding school
The location is nice. The room was confortable. Nice view.
Very good restaurant. Very nice location of the hotel. By presentation of our voucher at the arrival, we got a one bed room, while it was explicitly marked on the voucher as a twin bedded room. After many discussions we finally could have the room we booked!
Great lake-side view Driving direction was not easy to follow
Excellent position panoramic view
I recommend the hotel for the excellent location and for the services in the same measure.
Nice staff, helpfull with parking place It is not three star hotel, maybe two
Excellent, spacious and airy room. Extremely pleasant staff. fantastic views of lake and very easy access to city by public transport Perhaps It would have been helpful to have a display of tourist information, but reception staff were always willing to give information
the view, the breakfast, the size of the room, the cot and extra beds, the friendliness
good breakfast; beautiful lake view room
Clean room. Minibar. Wired Internet in room (only for left wing on the building). Pool. Good breakfast. Parking facilities. I love the loyalty program! (1 free night per every 10 nights). Nice staff I'm reception and restaurant. Nothing.
Good restaurant, nice place in the city, closed to the castle
very nice and comfortable.
The sunny and cosy terras when the weather was good. Also friendliness of the staff. The construction works opposite the hotel waked me up very early (but than this is not the fault of the hotel....)
Excellent service, very friendly staff, very good internet connectivity. N/A
Character hotel in a smaller Swiss village, pleasant feel, nice outdoor patio and good food. It's a pretty setting at the foot of a castle.
An old hotel situated below the castle with a relatively modern extension. Our room on the top floor of the latter was clean and comfortable with plenty of space and ample storage. The restaurant is especially comfortable with booth seating or a large outdoor terrace. A sunday morning brass band concert added to the charm. Rather cramped garage parking is free for guests. A pity that a modern ugly development in front of the hotel detracts from the charm of this otherwise beautiful town. The buffet breakfast was noisy and disturbing as in many other hotels, but an in-room continental breakfast is offered for the lovers of served breakfasts. We take this next time.
Decent bar attached - Lemon Tree. Free wi-fi in lobby. No hot drink making facilities in room
helpful staff, loverly room
Walking distance from the Grand Casino Baden and Therms Baths
The suite/apartment was most generous in size, the kitchen fully equipped, and the heating very effective. For my 8-day business related stay it was perfect, making for a comfortable stay.
Value for money, nice breakfast. pillows are too soft.
Cleaness Experienced young front desk lady. I was originally billed more than stated by Hotels.com confirmation. Had to go back later to get corrested. Why I got back to USA, found I was charged twice.
clean rooms, good breakfast, big bathroom, mc donalds and burger king very close to hotel Not kind at all staff, they tried twice to get more money than the agreement. The first time they said that the price was per night and no for two nights and the second they asked to pay the tax extra. Fortunately we had with us the booking agreement and we paid the proper price. The hotel is away from Zurich, you have to ride a bus and a train for the town and you need about 45-60 minutes. Uncomfortable pillows and matresses. Too many flies at the restaurant
The hotel was clean, the staff was very helpful, and the room was very quiet and comfortable.
The wellness center and breakfast were great.
it was all new and looked after, the style no aircondition
Location close to highway but still away enough to avoid noise, free parking, fair price. After 11pm, there is nobody at the lobby desk ...not clear to me what happen if you arrive that late for chek-in ?
Directions were provided by the hotel and made it very easy to find. It was a good location and very well maintained inside. The restaurant and breakfast were very good.
The breakfast is good. The baby cot we requested wasn't setup as the reception had overlooked it. But it was setup after we checked in to our rooms
It was convenient to the Zurich Airport.
food ok not great. parking ok mosquito big problem!! curtains do not function well. no air conditioning very bad. curtains were bad as light came in. no offer of help with luggafe. directions were not correct and very bad. this answeer box is not big enough so I think the 1st part is lost.