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The only hotel available that I was able to find and the attendant helped us out with a "non-smoking" room where my too-quick booking resulted in a smoking room for the same rate. The "non-smoking" room was most likely a poorly renovated smoking room as my entire family could barely sleep and my autistic children had massive meltdowns for an hour after entering the room until they passed out from exhaustion. We had to leave immediately in the morning without showering because they were having massive issues with the smell. I am also allergic to smoke and my eyes burned when they were open. My wife also had a very difficult time sleeping. I do not recommend this place for anyone other than drunk college students that don't care. They also let kids swim and yell in the pool until past 10pm until I heard an adult finally make them get out.
Shaun at the Tiki Bar was great. He went out of his way to make sure we were taken care of.
We had a group of thirteen going on a cruise out of port canaveral and stayed here the night before. The front desk staff was great. We had a smooth check in and they made the arrangements to get us to the ship in the morning. Rooms were clean. Pool was nice. Perfect for what we needed. We would stay here again.
Proximity to the port for cruise line The pavers, could hear suitcases and cleaning carts click clack across the pavers.
The king suite was very comfortable and the tub was huge (basically next to bed)! The products used in the rooms were so wonderful, I am buying some for personal use online! Two free drinks at Tiki Bar provided when room was not ready (30 minutes after check-in time). For guests staying at the hotel, my husband and I thought it was silly that we had to pay for parking, although affordable ($6). There is a 'Barnie's Coffee Shop' in the lobby, which was intriguing in comparison to standard room coffee; however, when I went to get "specialty" coffee, it was the same coffee in the room AND I was CHARGED for it ($2+)!
The beds and linens were awesome. Bed was super comfortable. Very nice atmosphere at the pool bar. I was dissspointed there was no morning breakfast included in the fee. Continental breakfast is pretty standard anymore at a hotel of this caliber.
The room was very comfortable, I like the paddle fan and the amenities. Great pool.
Great heated pool that the kids loved even during the cooler days. We had, what I thought were pretty large rooms. I booked a double with 2 adults and 3 kids. We fit and slept just fine. Many things to do in the area both kid and adult friendly. I sat at the pool side bar while the kiddos swam all day! Charged extra fees for daily parking, resort fee, internet fee. So the"great rate" turned out to be about average for the area. I had a couple days where nobody touched up room for us. No coffee refills, empty trash, etc.
The pool is awesome.
Great location to the cruise terminals. Clean and updated room.
Convenient to the KSC If it were a rainy day I'd have had a real problem with the lack of parking spots that somehow cost an additional $6.... Seriously? $6 for parking? Get a lot of walk ins do ya?
Our room had broken lamp, broken "select comfort" bed, generally not clean to the level you would expect for a $200/night hotel. Long hair(s) in multiple places in room (including nicely folded bath towels - yuck). Toilet bowl had shavings from someone who was not in my family (double yuck). Doors on rooms had security brackets in door jam near lock to prevent door from being pried open (not a good sign). Common areas beat up and/or dirty. General disappointment basing my decision to stay here on the reviews on Kayak. Pool was nice though.
Lovely grounds but needs more attendants to clean up after guests pool was beautiful not too cold room appeared clean Jacuzzi had bad smell pool towels were a 45 minute wait bed not good maybe sleep number is not for us carpet was moldy and smelt of feet Next time I would go for a newer property and pay more Maybe it was the timing of being Christmas Day maybe they only had a skeleton crew? Either way it was not a good experience
The staff was very friendly, continental breakfast was good. Room was very clean. Facility was nice. Very pricey. I feel they took advantage of the location and raised the prices simply for that reason. The same room anywhere else would have cost 1/3 of what I paid.
location hotel is somewhat dated and very expensive for what you get
The convenience to the cruise terminal and location. They display a banner "newly renovated". This may be true for the continental breakfast area and added fire pit to the pool area. However, the rooms are horrible (outdated, paint clipping, nasty tile and the list goes on). Our room had to have refrigerator repaired then replaced the first night. The second night we had ac issues that took about an hour to resolve, while we had to stay in a room that felt about 80 degrees. Staffing is not the best and could use business skill classes on customer service. The free coffee our front totally - cold and not hot. They try to patch everything with a free cookie
The hot tub was awesome! Most hotels "hot" tubs are about as warm as a bath, this one was actually hot! The rooms were clean, although if you were still sleeping when the cleaning staff came around, they wouldn't come back to clean your room. We were out of our room by 9am both days we stayed and came back in the evening, the room had never been cleaned.
No Hot Water
I didn't like the extra parking fee
We left an article of clothing at the pool and it was gone the next day. The staff thought someone might have dropped it in the dirty towel box. They checked with the laundry department right away and then again after we left and retrieved it for us so we could pick it up after our cruise. It has a lot of sentimental values so we appreciated that effort.
Location was about two miles from the beach. The breakfast was very good with hot and cold items. The inconsistencies of the staff at check in. We were told by Regie that my sister's rewards number could be used for us to receive high speed internet. However, when we checked in the staff told us that Regie gave incorrect information and was no longer employed. This was not our fault. Then the staff finally said we could have high speed internet.
The manager was very friendly, very helpful in providing suggestions and directions. The washing machines that we had planned to use to wash our laundry mid-trip were broken and the cleanliness of the room was questionable since I saw a cockroach and the shampoo available had been opened and used already.
Staff was nice No swimming pool, terrible parking, noisy
All new and clean noisey. the refrigerator made alot of noise and so did the heater and airconditioner. Also couldn't watch t.v. when I open the remote found only 1 battery.
Nothing Looked like a party house in courtyard. I'm sure there were drugs being done on site, you should take them off your site!! I also want a call from Priceline and my money returned!!
clean thin pillows with no extra ones
owner was very friendly and helpful. room was as good as any higher priced hotel's parking was a little tight but managable. It would be nice to have a continental breakfast on site.
The room was clean and comfortable.
The hotel staff was kind and helpful; the rooms were clean and well equipped. The parking lot was difficult.
The room was very clean and the owners are very friendly and accommodating. At first glance, you see a relic left over from the hey-days of the space program, which by the way, the name fits perfectly. BUT, our room had been completely renovated and was probably one of the cleanest rooms of any hotel I've ever stayed in. (and yes, I've stayed in quite a few) It was a very personal experience. The owners even called shortly after check-in to make sure everything was OK. Any and all of our needs were met and taken care of as if we were family. We had all the amenities (Microwave, Fridge, Coffee maker) as other hotels I've paid twice the price to stay in. (less than a week later) The exterior is dated, but well maintained. Considering this is a family owned business and not a corporate cookie cutter operation, I'd say they're doing it pretty well on their own. Definitely recommend for the budget minded traveler. Is it perfect? No. But I've never been to a hotel/motel that was. Are there nicer hotels? Sure! Can you beat the level of personal service for the price? I doubt it. I've seen other reviews for this hotel that mentioned the lack of amenities such as continental breakfast, nearby restaurants, phones in room, etc. Blah, Blah, Blah! For the price you can't beat this place. It's close (enough) to Kennedy Space Center (purpose of our visit), There ARE restaurants and other stores (Walgreens, Wal-Mart, etc) within reasonable driving distance (7 miles or so), and who travels without a cell phone these days? Why be concerned with a phone in the room?
This is a good hotel, the beds are confrotable, staff is helpful and the pool is nice. I would recommend it.
I stayed here 1 night with girl-friend before taking a Bahamas cruise. We did not have a reservation, but were easily accomodated and at a competitive rate. Hallways carpets look like they ought to be replace; but the main lobby was modern, attractive, & clean. The pool area & our room also were very clean. Plenty of pool towels were available. The front desk staff was very polite. GF used the 'business center' room to check her e-mails & such without difficulty. The pool & hot-tub is secluded (back of the hotel) and shaded; not good if you want to sun-tan, but good if you want to keep cool. Location was otherwise excellent: short walk to Cocoa Beach pier, shopping, restaurants, beach, etc. Easy drive to the cruise ship ports the next morning.
I give this hotel a four out five in cleanliness because we found someone had left clothes in our room! my daughter saw them behind some furnature... Beds were comfy and everything else about the room was clean.
The room was not as clean as I would like. The ceiling fan it the batroom was really dirty. There was soap scum residue in the shower. Also the floors didn't looked like they had been vacuumed.
The hotel gives off an odd vibe. The building does not appear to originally be a Holiday Inn Express. Sloppy construction in the stairways and halls. Very nice pool, but an odd large building beside it. Perhaps its a banquet room. For the most part the room was clean, but I noted a couple of dirty areas (i.e. bathroom exhaust fan grille) to the front desk which were cleaned that day. Breakfast food was good too.
3 towels for 4 people, broken furniture, hallway carpet stains, daily cleanup not done before noon unless you ask, and breakfast AWFUL, told sorry A LOT - no value for money
I was shocked to see this hotel only rating a 2.5, honestly it was clean, friendly and very comfortable. The breakfast was wonderful, actually we ate there every day. We had never visited Cocoa and the staff was very helpful with directions and suggestions. In the evening we would come in after a long day of baseball, (Cocoa Beach Expo College Spring Training) and there would be fresh baked chocolate chip cookies on the counter. The hot tub was awesome. Rooms were clean. PLEASE UPGRADE THIS RATING TO AT LEAST 4.5 they deserve it.
After having a bad experince at another hotel in Port Richey we were so grateful for Holiday Inn Express in Cocoa. The staff was friendly and helpful, I even had one laughing. :) The beds were so comfy my three year old wanted to take one home. The pool was so much fun for the children. The hotel is very clean, some minor stains on the hall carpeting, and the room was very spacious.
The staff were incompetent -- problems with the reservation at check-in and even at check-out there were problems with the reservation. The carpets were filthy, the beds old and uncomfortable. The iron in the room didn't work and it took the staff an hour to bring a new one to the room. I left a day early because the hotel was so bad. Not only will I not stay here again, I will not stay at any Holiday Inn ever again. And, they double-billed my credit card for the room.
We were disappointed that the listing did not make clear we would be staying in 'Cocoa' and not 'Cocoa Beach'. It was a longer drive than we would have preferred to get to Cape Canaveral and the beach. The motel was clean and basic, no complaints there. Finding a place for supper took us on a hunting trip, however.
I booked online when I arrived they were completely booked, I had to sleep in my car because all the rooms in the area was sold out. No one didn't even try to fix the issue
The location is convenient to both 95 and Merritt Island and the beaches. My room did as promised. It was clean, large and with all the amenities I needed. The bed was very comfortable with super clean pressed sheets. The microwave and fridge were perfectly big enough for my needs and were virtually brand new. This is an older facility but very well looked after. Breakfast and the dinning room were more than adequate. An extra nice feature is that it overlooks the pool. A super way to start the day! I would not hesitate to stay here again.
It was right off the highway. I think it was cheaper because of the renovations in the lobby, but was a great value for a place to stay. The room was clean.
The manager did great at helping us in multiple ways.
Good parking. I'd suggest booking direct with hotel as the "agency" tried to impose unnecesssary restrictions on requested amendment to booking. The hotel itself is more amenable to reservation changes. The noise from neighbouring guests using their bathrooms is clearly audible.
had washer and dryer available for $1 each older hotel in need of some upgrading, step up into unit could cause tripping
clean room, good reception, computer with internet available, location out of city, to close to gas station
As an European we always wonder why the breakfast is so poor in the Usa. Its not only The Best Western but in every hotel. In the morning we do not eat pancakes or donuts or sweet bread. We like to have good Fresh baked bread with a slice of cheese or a hot cooked egg.
Decent breakfast, spacious room, karaoke night in the bar, friendly staff A bit further away from NASA and the beach then expected.
Front desk was very helpful due to my online reservation was for 2 nights but the hotel only had 1 night but my request was still honored at the price I originally requested. My room had a connection door to another room which we could hear all noises from the next room and other guest even tried to open this door.
Park in front of room. Clean rooms, no carpet. Friendly staff Location is away from everything
Located within ten minutes of the beach. Room is clean. My room overlooked the pool area. Vending machines had snacks for sale cheaper than what convenience stores charge. Free Internet with excellant connection. My tv reception was a bit fuzzy and I couldn't receive Foz News. Don't know if that's a positive or negative. I just turned it to Comedy Central instead for my evening laughs. LOL. The shower head like in most hotels was too low. I'm 6'-4" so I have that problem a lot.
convenience; we liked the idea of stayng overnite, then for an extra $30 we got a shuttle to the cruise ship and were able to leave our car there while we were on a seven day cruise and then a shuttle back .parking at the cruise ship terminal would have cost over $100
Easy to find. Good restaurant beside, nice pool. I booked 2 nights via booking com. Motel recieved just one night booking. I had a confirmatuon - but not printed, because I was on a trip and had no printer. Had to pay for the second night the original - not booking com rate. Recieved no breakfast voucher for 2nd night, also it was no online rate.
Free cooked breakfast to order but poor service. Difficult to carry luggage up the stairs. Restaurant staff has poor morale & service.
It was a nice friendly place. My TV didn't work but they replaced it promptly. nothing
Not far from Kennedy Space Center. Close to highway, easy to find. Room and furnishings were well worn.
Proximity to Kennedy Space Center
Darlene at front desk was very polite and helpful. It went downhill from there. I went to tell the head of housekeeping that there was a red spot on my comforter looks like nail polish but I still didn't feel good using it. When I asked if she had another one to replace it with she started yelling at me that it was brand new and should have nothing on it she repeated this about 5 times and she marched off towards my room. Also sitting in the room relaxing trying to get some work done in the maid came to the door I told her I was fine didn't need anything she says let me change your trash bags and walks in before I can say anything I just sat there with my mouth open picks up the trash Bucket Place it is on the sink where I brush my teeth and wash my face and change is the bed and looks around at my things that she's doing it I watched her in the mirror. Very odd. Then I heard the main telling the owner that she had to get me another comforter after she tried to take off the nail polish to no avail. And I heard him telling her to tell me to go down the road to the Holiday Inn if I didn't like it from the owner's mouth no less. I confronted him on it and he said oh I was talking about another woman I accepted his apology though I knew better didn't want anymore problems. It was a very good deal and it's not that bad a place but the people there are freaking strange
The price was ok and so was the breakfast
Should switch to buffet or continental breakfast. Waitstaff terrible. No need to offer cooked to order service when it is bad. Otherwise was ok rooms. Fairly quiet.
Good simple breakfast. Lovely staff. Aircon was good. Very large room. Bathroom was just ok but then again who spends hours and hours in the bathroom anyways?!! It was clean
This guest did not leave comments about this hotel.
from the outside it looked like it was gonna be a dive,but we only booked for one night to catch a cruise the next day.but we were surprised by the inside being as nice as it was,had been remodeled on the inside.and we ask for extra towels and a pillow an
It was close to Port without port prices and close to a Walmart for picking up last minute items. The staff was pretty unfriendly, it was by a train and very loud, we couldn't find the ice maker, some amenities were missing, and there were ants in our bathroom.
close downtown Historic Cocoa, restaurants and shopping nearby, a +clean rooms, and friendly staff too close to the train tracks! hard to sleep through at night, too many trains
This motel was clean. The beds were unbelievably comfortable along with the pillows. The best stay for comfort and sleep that we've had at a Motel. We've stayed at Hotels for over triple the price in one night and had a terrible nights sleep. Nothing - We had the best 2 night stay away from home. We slept like babies. Oh and free WiFi also..
It was clean. It was a good location. I didn't know they had smoking rooms, we don't smoke. We tried for another room, but they didn't have any. The desk clerk gave us a can of room spray. It was ok. We didn't have coffee in the room.
It did the job a place to sleep at night. No frills motel that was pretty clean and pretty safe. Hard beds, the train came by a few times, and a very small bathroom, The trains were really no big deal and sped by quickly so I just turned over and went back to sleep.
Location Too close to the train track. Ask for non smoking room was told there wasn't any and was given smoking room instead.
Price, compared to what little was available when we booked. Location was a little sketchy. A very loud freight train passes next to you multiple times a night, and will likely wake you up. Beds are terribly noisy, even with slight movements and shifts. Rooms smell like smoke, but they are clean.
This clean affordable motel is a hidden gem in the Cocoa area. Too close to railroad tracks.
Convienent local, Mitchells restaurant close by great staff and food Not enough electric outlets in room
reasonable price with micro, frig and comfortable bed. The noise levels of several trains across the street and street traffic noises, like motorcycles all night.