Pros: The F-150 we rented was a dream to drive! In excellent condition, no issues. Customer service was not bad.
Cons: Truck smelled VERY strongly of cigarettes. An employee griped at me for parking the truck behind the building upon return, although there were no spots available, and their parking lot is insanely small.
Feb 22 2017
The folks at this location were great!
Pros: They got me in the car and helped me out when my drop off location was closed.
Cons: The kayak booking should show the hours at the drop off location.
Mar 22 2017
Cons: You charge me for insurance....They charge me for insurance... REALLY....26.00 dollars a day for insurance...
Dec 19 2016
Pros: Staff are very nice, helpful and provide clear info. The company is lucky they have such a great staff. I watched the staff help each other out. They seem to be a good team. The only reason I gave a 3 for pick up and drop off was for the waiting time. That said the woman who picked us up was delightful. She gets 5 stars.
Cons: The computer system was giving staff trouble which caused a slight delay. The company should provide a better computer system for their staff.
Mar 15 2017
First time the charm!
Pros: First time using enterprise and was impressed about the whole experience.
Cons: Did not like the Internet routeing me to the wrong pick up office, but counter staff was exceptional.
Mar 25 2017
Cons: The check in price was much more than the original reservation amount before correction.
First using Avis, first time experiencing not havi
Pros: The staff was friendly and apologiad. They gave me a discount. Best price listed for SUV.
Cons: I was suppose to pick up a Cevy Tahoe at 8:00 am for a trip to The Keys, vehicle was not there, I booked well in advance. The told me it was on way. I came back in 45 minutes it was still not there. They called and there was to ETA available. I ended up taking the only large vehicle they had, a 12 passenger van. It was huge and difficult for me because of its size and the Keys being more narrow. I will not take a chance with Avis again.
Jan 22 2017
Pros: The Avis agent at Merritt was friendly and fast. I was out the door in very little time and the car was just what I asked for.
Apr 22 2017
Pros: Service, quickness, car
Sep 29 2017
Pros: Lovely attendant receiving the car.
Cons: No service available for getting you to your final destination which was advertised.
Dec 25 2016
Avis is now my go to for car rentals
Pros: Customer service was amazing. They went above and beyond to take care of us!
Cons: Everything was smooth. The pick up line was a little long but it moved fairly quickly.
Feb 13 2017
Worst of the worst
Cons: Took their shuttle almost 1 hour for pick up at the pier. The shuttle was too small for the luggage. The parking lot is unpaved and gravel. Try pushing luggage from a cruise through that. Unfriendly counter and shuttle driver. What else could you want?