Pick-up location | Merritt Island |
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Rental locations | 3 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger van |
SUV |
Commercial |
Pickup truck |
Dollar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
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Value for money
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One location in Merritt Island
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10.0 Excellent
Dec 2019
Pros:
Front desk was very quick and helpful. Couldn't have been better10.0 Excellent
Oct 2018
Pros:
We went on a cruise and were picked up immediately by a shuttle that took us to pick up our car. The gentleman that picked us up helped with our bags and was friendly. Our reservation was suppose to be at 12 but we were able to get our car a few hours early. It was convenient, accommodating, the car was in nice condition, staff was friendly, and the price was very affordable. Will definitely be doing business with them again.Cons:
I have nothing that I was not happy with my experience3.2 Mediocre
Sep 2018
Pros:
Car return was easy and quickCons:
Our rental pickup was from (N ATLANTIC AVE, CAPE CANAVERAL, FL), we were supposed to be picked up from port Canaveral which is 3 miles away from this office. They have only 1 shuttle, we waited for 2 hours for a pickup. The rental office never pick up the phone .we tried to call the headquarters numbers, even the managers couldn't get hold of them or do anything for us . SO IGNORANT6.8 Good
Feb 2018
Pros:
The agent, Hash, who served us was awesome. Calm, patient. He apologized for our wait, upgraded us to a nicer vehicle & said we wouldn’t have to refill car.Cons:
Between Thrifty & Dollar, they accepted more reservations than they had vehicles for. We stood in line for nearly an hour before we were waited on.2.0 Mediocre
Aug 2017
Pros:
I made a reservation to pick up 10 am lined for at 9:30 am and finally got the car at 12:30 pm. No enough cars staff are not friendly at all except shuttle drivers.Cons:
Do not take reservation more that what you have in the stock8.0 Excellent
Mar 2017
Cons:
The office was closed and afterhours drop off instructions were confusing, complicated, and bizarre. The only available parking spot when we arrived was handicapped, which I parked in anyway, and by the time we left two more cars had pulled in with no place to park. Felt uncomfortable dropping the car keys into a mail chute but that was the instruction. It was all just weird.8.4
Excellent
21 reviewsCleanliness
8.4
Comfort
8.4
Pick-up/Drop-off
8.0
Value for money
8.0
2 locations in Merritt Island
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10.0 Excellent
Jan 2021
Cons:
Just wish The price was a little lower Oh, everything else was excellent10.0 Excellent
Dec 2021
Pros:
YesCons:
I was very satisfied. I wish they still delivered to the house and picked up.2.0 Mediocre
Aug 2020
Pros:
The location is closed. Couldn’t get my car. Called enterprise, they told me I had to go to the Cocoa location 7 miles away. Not impressed.Cons:
The location being open.10.0 Excellent
Jul 2020
Cons:
No issues with my reservation. Quick to pick up and drop off.10.0 Excellent
Nov 2018
Pros:
I was a painless rental. Car was fantastic and people courteous.10.0 Excellent
Apr 2017
Pros:
East rentalCons:
all was goodHertz
No score is available
Cleanliness
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Comfort
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Pick-up/Drop-off
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3 locations in Merritt Island
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4.0 Okay
May 2020
Cons:
They wanted to do a credit check because i was using a debit card..... no way4.0 Okay
May 2020
Cons:
They wanted to do a credit check because i was using a debit card..... no wayAvis
No score is available
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One location in Merritt Island
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8.8 Excellent
Jan 2018
Pros:
The car ran really well, and was a slight upgrade.Cons:
The line at the Port was pretty long to pick up the car. Also, the car had no USB charging port. The car also wasn’t completely cleaned; the cup area had junk from the last user.6.0 Good
Sep 2017
Pros:
Lovely attendant receiving the car.Cons:
No service available for getting you to your final destination which was advertised.5.6 Okay
May 2017
Pros:
Once we finally left everything was fine.Cons:
Not enough help for busy time.10.0 Excellent
Apr 2017
Pros:
Service, quickness, car2.0 Mediocre
Feb 2017
Cons:
Took their shuttle almost 1 hour for pick up at the pier. The shuttle was too small for the luggage. The parking lot is unpaved and gravel. Try pushing luggage from a cruise through that. Unfriendly counter and shuttle driver. What else could you want?9.2 Excellent
Dec 2016
Pros:
Customer service was amazing. They went above and beyond to take care of us!Cons:
Everything was smooth. The pick up line was a little long but it moved fairly quickly.Budget
No score is available
Cleanliness
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Comfort
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Pick-up/Drop-off
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One location in Merritt Island
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4.4 Okay
May 2019
Pros:
I did not like it very much! When I went to get the car on Merrit Island the seller made me use another card, different from what I had used in the app, and paid for it. With this he must have created another reservation, resulting in a duplicate payment upon the return of the vehicle. How do I gCons:
I paid twice for the rent. One when I applied for the app, already cashed in my Debit card, and another when I returned the car. Besides the fact that when I went to get the car on Merritt Island the seller did not want to accept the same card that I made the payment in the Kaiak app.2.0 Mediocre
Apr 2018
Pros:
Easy to book.Cons:
Contacted support and all is ready, we go to the lot, person advises us that they have no cars available, once we tell him that we need it just for a few hours within the city limits then he finds us something, however problems hit when registering cards, no debit maestro accepted and it didnt specify on the siten my friend gives a card and accepted but then her DL was required, then he advises us that i cannot rent as i am 23 and only over 25 can rent a car, while on the website it says that it is possible to rent it just is more costly which is fine. Stupidly on the website my card was accepted and i brought cash for incidentals and offered to pay full in cash but did not accept it. So we never got our car and it ruined our day, not to mention walking in rain afer all that... stupid.4.4 Okay
May 2019
Pros:
I did not like it very much! When I went to get the car on Merrit Island the seller made me use another card, different from what I had used in the app, and paid for it. With this he must have created another reservation, resulting in a duplicate payment upon the return of the vehicle. How do I gCons:
I paid twice for the rent. One when I applied for the app, already cashed in my Debit card, and another when I returned the car. Besides the fact that when I went to get the car on Merritt Island the seller did not want to accept the same card that I made the payment in the Kaiak app.2.0 Mediocre
Apr 2018
Pros:
Easy to book.Cons:
Contacted support and all is ready, we go to the lot, person advises us that they have no cars available, once we tell him that we need it just for a few hours within the city limits then he finds us something, however problems hit when registering cards, no debit maestro accepted and it didnt specify on the siten my friend gives a card and accepted but then her DL was required, then he advises us that i cannot rent as i am 23 and only over 25 can rent a car, while on the website it says that it is possible to rent it just is more costly which is fine. Stupidly on the website my card was accepted and i brought cash for incidentals and offered to pay full in cash but did not accept it. So we never got our car and it ruined our day, not to mention walking in rain afer all that... stupid.Thrifty
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Cleanliness
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Comfort
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Pick-up/Drop-off
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One location in Merritt Island
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3.6 Mediocre
Mar 2019
Pros:
DropoffCons:
Only one person working at pickup point. Very long wait10.0 Excellent
Dec 2018
Pros:
Easiest check in pick up and drop off I have ever hadCons:
Shuttle from cruise ship didn’t run very often so we just took an Uber to the office, no big deal but would have been nice to have the free shuttle from port Canaveral more conveniently running.2.0 Mediocre
Nov 2018
Pros:
Should have paid more, for any other company besides Thrifty/Dollar.Cons:
Understaffed and slow, exceedingly long wait for shuttle and again at office for staff to process rentals.6.8 Good
Aug 2018
Pros:
The return at airport was smoothCons:
The bust to pick us at the Carnival port never arrived and the Budget driver took us to Thrifty. Upon arriving there was no attendant so we had to wait for him to arrive.10.0 Excellent
Nov 2017
Pros:
Dropped off the car and was immediately taken to the port for our ship. He was VERY HELPFUL. I'm sorry I did not get his name but he seemed to be the only on there. Besides checking us in, he drove the shuttle to the port.Cons:
Nothing!!!7.6 Good
Mar 2017
Pros:
Car was clean. Once we got to the Cape Canaveral office things went well.Cons:
We waited for about an hour for a pickup at Port Canaveral. We watched as every other passenger that had disembarked the ship with us got picked up by multiple trips of all of the other rental car vendors' shuttle buses. Then it was just us Thrifty folks waiting in line and wondering if they would ever come. Repeated phone calls to the Thrifty office in Cape Canaveral went unanswered. Eventually we were picked up. But I will certainly never rent from Thrifty again at this location.Most popular agency | Enterprise |
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Most popular car type | Compact |
Average price | $68/day |
Good deal | $58/day |