Would you like to save as your currency permanently or for this visit only?
Hotel stuff tried to be friendly and supportive but mostly were not able to solve the customer problems and provide conflicting information. Staff prepared early morning breakfast 5am based to request. Dirty rooms, not working shower, smelly room, noise outside near road too loud, bathroom sink tap handle was missing, free internet was not working.
Close enough to the mainland to minimise the possibility of being stuck on the island by bad weather. Clean, comfortable and good food. Nice beach. I was overcharged by 10%! My own fault as I had misplaced my copy of the Booking.com reservation sheet. I found it later and realised the error. No prior advice that I would have to telephone the resort from Mersing to confirm that we had arrived and were waiting for their boat - there is no office/agent at Mersing. An agent from another Pulau Besar resort kindly offered assistance or we would have been stuck. Boat left 1.5 hours after scheduled time. We wanted to go snorkeling but the resort will only run the boat with 8 people. No assistance/maps with any walking tracks around the island. No advice that generator changes over 2x each day & you need to reset the circuit breaker for A/C - also the unlabeled hot water switch.