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Pros: "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
Cons: "The movie selection could have been much better for such a long flight."

Pros: "Typical flight and all went well."

Pros: "Seat super comfy"
Cons: "All okay"

Pros: "The crew was attentive and service was excellent."
Cons: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."

Pros: "Everything."
Cons: "The chairs were just a little uncomfortable, too firm, but everything else made up for it."

Pros: "The crew members polite and nice."
Cons: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."

Pros: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Cons: "N/A"

Pros: "As always"

Pros: "Smooth ride"

Pros: "Everything ! Makes me what to travel to Japan more."
Cons: "I loved it"

Pros: "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
Cons: "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."

Pros: "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."

Pros: "Very helpful and polite"
Cons: "I got a sore but comes the seat was not very padded"

Pros: "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"

Pros: "Friendly diligent staff"
Cons: "No announcement to acknowledge the bumpy ride"

Cons: "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."

Pros: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Cons: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."

Pros: "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
Cons: "Can’t think of any thing"

Pros: "The flight attendants were first class."
Cons: "A small snack would have been nice, even a small bag of pretzels. Anything."

Pros: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Cons: "Can't really say anything bad! It was great!"

Pros: "I was very surprised Japan Airlines staffs welcomed at boarding gate in Chubu Centrair,Nagoya with friendly smiles, chocolate and a mask for the upcoming flight. Also very comfortable seat, friendly crews during flight. One of the best flight !"

Pros: "JAL has always provided exceptional value for money and top notch service."
Cons: "Have taken several JAL flight the last 1 year and this flight was significantly worse than the last few. Especially the meals."

Pros: "Boarding and crew"
Cons: "Lost luggage"

Pros: "Can use wifi with free"

Pros: "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
Cons: "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."

Pros: "JAL always have good services."

Pros: "Friendly and helpful staff, excellent food."

Pros: "Comfortable flight, polite crew, good selection of movies"

Pros: "Service"

Pros: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Cons: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"

Pros: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Cons: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."

Pros: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Cons: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."

Pros: "cost performance"
Cons: "non-flat seat"

Cons: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"

Pros: "Nothing really special."
Cons: "They love the PA system. They want to make announcements in multiple languages all the time."

Pros: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."

Pros: "Fast boarding and wonderful staff."
Cons: "A small complaint, but the entertainment system in the plane was very old and had poor quality screens."

Pros: "The small touches - the hot soup in the middle of the flight was nice and comforting, the crew were exemplary in their hospitality, the seat was easily the most comfortable Economy Class seat I've sat on."

Pros: "Everything, from booking till landing"

Pros: "Everything"
Cons: "Free Wi-Fi would be nice"

Cons: "Some turbulence awoke us midway through the overnight flight."

Pros: "Crew was very pleasant professional and caring."
Cons: "Seat bottoms could be more comfortable."

Pros: "The service, food, entertainment, everything was perfect. Thanks so much"

Pros: "SERVICE was amazing and everything was very smooth"

Pros: "Service was excellent - Flight attendants were friendly and professional."
Cons: "N/A"

Pros: "Plane is comfortable"
Cons: "AA attendants were aloof, too busy talking to one another to notice passengers. Service was slow. I felt as I was an inconvenience to the staff."

Pros: "Politeness of staff, cleanliness, promptness and efficiency."

Cons: "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"

Pros: "The airplane was quite and clean and the crew were helpful"
Cons: "Some items were not new and not in a good shape like the headphones and the pillows. The crew didn't pickup the plates after we finished our meal"

Cons: "The crew of ANA was incredible. I think it is my best flying experience to Asia"

Pros: "Crew was very nice, toilets clean."
Cons: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"

Cons: "The planes are pretty outdated especially the connecting flights from Narita to HKG"

Pros: "Some of your reservations staff in Los Angeles needs to be counseled"
Cons: "Been more polite especially mike in your mileage program."

Cons: "Seat padding - seat was a bit firm"

Pros: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Cons: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."

Pros: "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
Cons: "Not much"

Cons: "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."

Pros: "Nothing"
Cons: "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"

Pros: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Cons: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."

Pros: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
Cons: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."

Pros: "I liked how much leg room we had. I also liked the movie selection and the food."
Cons: "It would have been nice to have water more frequently during the flight."

Pros: "Staff were very helpful and the food was good."
Cons: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."

Pros: "Take off and landing was smooth. Stewardesses were very helpful."

Pros: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Cons: "Internet was more expensive than it should be"

Pros: "Food is good. Entertainment options are fantastic"
Cons: "Seats are very very narrow"

Pros: "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."

Pros: "The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service"
Cons: "The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA"

Pros: "Great crews and good foot space!"
Cons: "Food was terrible! Getting worse every time !"

Pros: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Cons: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"

Pros: "The attendants are all courteous and respectful."

Pros: "Nice once I got on the plane"
Cons: "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"

Cons: "airline is unprofessional the whole trip was canceled"

Pros: "Nice space between seats for the economy class."
Cons: "The entertainment center (sound) did not work in my son's seat."

Cons: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."

Cons: "See subject line"

Pros: "Everything was fine"
Cons: "The seats hurt my butt"

Pros: "Very helpful and accommodating flight attendants ... all with a smile!"

Pros: "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
Cons: "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."

Pros: "Food & Entertainment"

Pros: "Good food and cabin service. Accommodating in connecting flight arrangements."
Cons: "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."

Pros: "Good communication, food and services"
Cons: "None"

Cons: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"

Pros: "The plane was new enough and clean, the food was modest but good, snacks were generous and tasty, but what sets ANA apart is the attentiveness, courtesy, and thoughtfulness of the crew. I used to fly Singapore Airlines often and felt this way about them, but in recent years I’ve noticed a fall off in service. ANA has maintained or even raised their standards of service."
Cons: "The food good but not great. But...it’s airplane food."

Pros: "felt Agent's kind care of elder (me) at Airport. Thanks."
Cons: "Full of passengers. Code Share!?"

Pros: "People the staff was nice and tried to be helpful"
Cons: "Gates kept changing flight was delayed multiple times the flight had no air so I was sweating the whole time my nose began to bleed. I missed my connecting flight to Okinawa they sent me on a hour long shuttle to another airport to fly out the next day."

Pros: "free movies"
Cons: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."

Pros: "The friendliness of the crews and the cleanliness of the rest rooms."
Cons: "The delay before taking off."

Pros: "Flight crew was friendly, quick to respond to questions, and very helpful. I was able to switch seats even though the flight was full. The food was fine but the menu for the return flight looked better still."
Cons: "The flight was 100% full. I took a redeye flight hoping to sleep a bit on the plane but I ended up not sleeping much. I am happy to take ANA on my return flight, which is not redeye. Also I will be happy to fly ANA again, but I would not take a redeye flight on any airline unless I was in business or first class which I cannot reasonably afford at the moment."

Pros: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."

Pros: "Everything"
Cons: "N/a"

Pros: "The flight attendants are super nice every time we fly with ANA, and the have great food."
Cons: "N/A"

Pros: "Love the plane itself. It felt like it was new and it was very comfortable."
Cons: "Sometimes I am unable to understand what the announcements are saying. Probably due to the accent and volume of voice."

Pros: "The flight attendants were very polite and kind."
Cons: "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."

Pros: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Cons: "The seats seem small and are ok in comfort."

Pros: "crew was very polite and everything was smooth."

Pros: "everything was so smooth!!"
Cons: "entertainment : wish there were more japanese comedies!!"

Pros: "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."

Pros: "Good industrious crew who were pleasant and obliging. Lots of storage space in a larger aircraft. Washroom automation using sensors was fantastic. Washrooms we're always kept clean and adequately supplied."
Cons: "The seats were very tight."

Pros: "I had a long flight and with their hospitality and smile on their face makes me feels relax."

Cons: "More storage space in business"

Pros: "Friendly staff. Both two meals were awesome."
Cons: "Already done."

Pros: "The service, foods , sack ,"

Pros: "Food, service"
Cons: "The space"

Cons: "Flat beds on second flight"

Pros: "crew handled the tough crowd well, but were not extremely hospitable"
Cons: "food was disgusting"

Pros: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Cons: "For a premium economy service, it was really good."

Pros: "Amazing crew."
Cons: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."

Pros: "Nothing."
Cons: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."

Pros: "I like everything crew, etc"
Cons: "Nothing reallly"

Pros: "Everything"
Cons: "Non"

Pros: "They were polite."
Cons: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."

Pros: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."

Pros: "Short flight"
Cons: "N/A"

Pros: "Loved the food/Movies/seats."
Cons: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"

Cons: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."

Pros: "Excellent attention to service and comfort."

Pros: "Staying in a hotel for 24 hours."
Cons: "Not actually making it to Japan."

Pros: "Friendly attentive staff. Excell ent food and great. Service."
Cons: "Really crowded seats in economy."

Pros: "Movie selection was great. Food was decent. Comfort was expected"
Cons: "Our seat neighbors were annoying, but nothing the staff can do about that!"

Pros: "Everyone was very attentive and nice. The leg room is decent ."
Cons: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"

Pros: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."

Pros: "The serivce was amazing. Also it was clean and the food was great."

Pros: "The seats are very comfortable. There was ample entertainment."
Cons: "No complaints at all. They are very professional and I would chose them again."

Pros: "Loved the hot towel service"
Cons: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"

Pros: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Cons: "Nothing bad to say about this flight. Great airline."

Pros: "Crews were all nice, respectful and helpful!"
Cons: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."

Pros: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Cons: "Nothing to mention, all was good"

Pros: "I liked there was an opportunity to bid on an upgrade"
Cons: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."

Pros: "Excellent"
Cons: "All good"

Pros: "I like the personal TV, my foot rest and water holder frequent water serve,"
Cons: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"

Pros: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Cons: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."

Pros: "I paid for an economy class ticket but got first class service."
Cons: "Nothing"

Cons: "My Vegan meal was terrible."

Pros: "The service and fast flight"
Cons: "N/A"

Pros: "the crews were very polite and very helpful"

Pros: "the selection was impresive to m"

Pros: "Ease of checking. Empty seat between us"
Cons: "Can't upgrade with krisflyer miles"

Pros: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Cons: "Nothing negative to report"

Pros: "the flight time was quick , by the time you took off you practically were preparing for landing"
Cons: "nothing disappointing"

Pros: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Cons: "Sound quality of ear buds was not good. No issues if you travel with your own."

Pros: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."

Pros: "Made Econ class feel like biz :)"

Pros: "Singapore crew are on their feet and working for the entire flight. Great service!"

Pros: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."

Pros: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"

Pros: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"

Pros: "Professional, courteous, high-quality all around from food, to service, to entertainment options. Singapore Airlines is first class all the way."
Cons: "None."

Pros: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."

Pros: "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
Cons: "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."

Pros: "great service, great food."
Cons: "I wanted to try the internet but wasn't able to get it to work. I was tired and I did not ask for help though."

Pros: "Food"
Cons: "Difficult get out of seat because someone else was on aisle seat"

Cons: "Keep doing same things"

Cons: "Flight delays is never appreciated."

Cons: "Should improve food."

Pros: "The Eva aircrew provided excellent service and were very attentive. They provided a blanket, small pillow and earbuds for the TVs. There was a great selection of current TV shows, movies and music to keep you entertained. There were 3 meals on my flight and they were all decent."
Cons: "The seats were decently comfortable, but given that this was a longer flight I wish there was a little bit more cushion. I also wish that there were some vegetarian food options."

Cons: "Good airline"

Pros: "The crew was very nice & efficient"

Cons: "I will go again"

Pros: "We were delayed coming out of LA. Arriving in Manila, we were in the tarmac for 30-40 minutes The crew has a habit of yelling out to passengers for them to remain seated instead of approaching them to ask them to remain seated ...AS OTHER AIRLINES DO. Very off putting and shocking."
Cons: "The crew can be nicer, more gracious. Hospitality is their trade. I observed that they have a habit of calling out in aloud voice to passengers to remain seated bothered us. It is embarrassing and comical to watch. Other airlines do not do that. The crew must go and talk to them politely."

Cons: "The delay with boarding time caused me to almost miss my connecting flight in Taipei, where my checked bag was also delayed and did not check through concurrently with me."

Pros: "I have flown Eva Airlines twice now for a few trips to Asia. The service and experience was great. I would highly recommend."

Pros: "Good service and flight attendants. I paid extra for exit row seats and I'm glad I did on a flight this long (13+ hours). I think that probably made a huge difference (six feet tall). Boarding was extremely orderly."

Cons: "Comfort, I need to get to where I can fly first class"

Cons: "The seat smells like it was not clean. They did not serve snack between lunch and dinner. You need to get it at their station. We were really thirsty and a bit hungry..."

Cons: "rude people. yelling to passengers"

Cons: "Not much in choice of movies."

Pros: "Our flight from LA to Tapei was outstanding. We were served 2 full meals and both meals exceeded my expectations in terms of quality. The entertainment options were decent, there were several TV shows with recent episodes available to watch as well as a good sized library of movies including some new releases."
Cons: "The only thing I would ask for is more than 4 episodes of each TV show. Overall our flight was great."

Pros: "Food was fresh and tasty. Games and movies made the time go faster. Extra leg room made sitting easier"
Cons: "If meal times were posted, it would be easier to plan. Sleeping and snacking"

Pros: "My favorite part of the meal was the pork congee"
Cons: "The beef sukiyaki was bland as well as the chicken and rice. I would love to add some soy sauce"

Pros: "What I like the most is the smooth landing of the plane."

Cons: "The crew are not that friendly. And I cannot understand the pilot or the announcements being said on the PA system."

Pros: "Great flight Staff friendly"
Cons: "Lost mini suitcase (was found and delivered within 24hrs) Broken wheels on bigger suitcase"

Cons: "The boarding gate for the flight was very far. It literally took us almost 30 min to actually get into the plane from the gate to the plane. We had to take shuttle bus from the boarding gate to the plane. That's not safe and energy consuming. The flights attendants are not helpful. Every asking for a cup of water or coffee they take their time to get it. Never offer creamer and sugar with cup of coffee. Not everyone drinks their coffee blacks"

Pros: "location design service"
Cons: "nothing"

Cons: "I didn't like the food. The worse was that all my luggages were soaked with water. Water was still coming out from the suitcase when we reported about it to the Eva counter in HONG KONG AIRPORT. WE DID NOT KNOW HOW AND WHERE THE WATER CAME TO MY SUITCASE , FOR WE HAD NOT PUT ANY LIQUID IN OUR SUITCASE. BESIDES, THERE WERE OTHER TWO PASSENGER'S RAISED THE SAME PROBLEM to EVA WHILE WE WERE THERE IN THE AIRPORT OF HONG KONG. SHOULD EVA TAKES THE RESPONSIBILITY OF IT?"

Pros: "I slept through most of it"
Cons: "Airplane food"

Cons: "Some movie subtitles does not work."

Pros: "Love the experience of tasting all the different variety of foods, and the AMAZING shopping they had to offer, not to mention the friendly people I came in contact with."

Cons: "Since I traveled with my daughter (4yo), I got to board early from LAX to TPE but my second flight from TPE to BKK, I had to wait till they called my zone seat. I was holding my daughter at that point since they took away my stroller way earlier than the boarding time. I would like to ask for the same standard of parents traveling with children who are 6 or younger to board first so they can get settle and these patents are tiring from dealing with their children during the flight. They are extra tired than regular passengers."

Pros: "Flying EVA is always a great experience. This time no different. Elite cLass is very much worth the extra cost."

Pros: "Great"

Pros: "Food and service was exemplary."
Cons: "Seats are smaller than US standard."

Pros: "On time"
Cons: "Can't complain"

Pros: "The service, the food, the crew, everything."

Cons: "Too long. No ones fault."

Pros: "Food"

Pros: "For a close to full flight the boarding procedure was quick and efficient. We were able to leave early and get to our destination an hour early. The in flight entertainment was not the widest selection but still had a wonderful selection of movies"
Cons: "For such a long flight the seats are very uncomfortable. The flight cabin doesn't seem to have a flow which is depressing cause they are a big part of the experience"

Pros: "The crew was very attentive and the seats were roomy."

Pros: "Attentive service with great staff in all positions; excellent selection of movies; excellent food (Asian vegetarian style); overall a very pleasant experience even though 14 hour flying time."
Cons: "Seat room in coach class was about average for trans-Pacific airlines; however, even a little more room, especially on very long flights, would be welcome!"

Cons: "When checking-in online it tells you to print your boarding pass to bypass the front desk and to go to security when I got the security they told me I had to go back to the front desk I'm going back to the front desk they told me yes it's true so I don't know why they asked you not to go to the front desk. I had great customer service from the lady who check me in at the front desk and my perception of my experience change great."

Pros: "Flight crew was very good. Service was great. Flight took off and landed safely...... most importantly."
Cons: "Hated being told at checkin that my regulation size carry on bags were slightly over weight and my only option was to go over on the floor and open them up to redistribute the weight. I was reluctantly fine with checking one of the bags, however not with being treated so carelessly and disrespectfully. I am not the kind of person that is ok with being put in that situation. As an airline I understand you need to have rules and guidelines to function, however sending me over to open my luggage on the floor in front of 1000's of other people is just humiliating!! If that is such a strict policy you really should have a space with some kind of privacy available and set up for customers to prepare to make things meet your standards. Then he changed my seat assignment for some reason and put me in an exit row..... not explaining that there is NO SPACE AT ALL for ANY carry on bags. That means no pills nearby that I needed, or headphones, magazines, iPads etc. I was really mad when I sat down and immediately asked to be moved. Luckily someone was willing to trade. Needed more to eat on a 14 hour flight also. Was really hungry."

Pros: "Flight attendents were very good."
Cons: "The stupid Manager @ LAX wanted me to buy a additional ticket back to LAX when I was returning home to Cebu. Or she would not let me fly !!! The Immigration Agt.in Cebu, said that was crazy. I even showed her my PAL flt.to LAX in Dec.I was allowed in no problem.."

Pros: "Entertainment was great, very attentive crew, good washroom, arrived on time."
Cons: "Food wasn't great."

Pros: "Great service from check in and boarding to in-flight service and arrivals."
Cons: "Nothing"

Pros: "overall. perfect"

Pros: "Clean, good food and good service"
Cons: "Online check in and seat selection did not work"

Cons: "Exact time"

Pros: "Boarding was delayed for a while, so the workers went around checking everyone's passport and getting ready to make boarding very fast when the plane was finally ready."

Pros: "The food serve"
Cons: "The food serve. Restroom is clean all times I wentt in to use it.Though the sitting is kind of a bit tight and less space."

Pros: "So welcoming and so caring"
Cons: "Food"

Cons: "Food from New York to doha was average. Doha to Karachi excellent. Over all it was excellent experience. People on the ground at doha airport was exceptional. Very courteous and ready to go serve. This is what I call real service."

Pros: "The crew provide good service but personally i did not like the food that could be lot better."

Pros: "The food its disgusting"
Cons: "Better service and better food"

Pros: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Cons: "Same advertisements before each movie could play were annoying to me."

Pros: "From new York to Doha flight seats are not that comfortable."

Pros: "Seat more comfortable ."
Cons: "there is need to improve food & entertainment section."

Pros: "Flight was on time, baggage was quick, got out of airport and on my way."
Cons: "Deboarding out on the taxi way in Doha, then busing us to the terminal, took a long time, we were dropped in front and had to go through security again, should have been an easy connection but ended up rushing. status boards in Doha are not that clear, change a lot"

Pros: "The crew was super amazing and went to all extent to make our journey with infant comfortable"

Pros: "Great experience"

Pros: "Yes"

Pros: "The crew was very nice, courteous and helpful"
Cons: "The seats did not have enough leg space, very cramped. You had bigger, comfortable planes on flight from Doha To Washington DC in 2011."

Pros: "courteous service and a clean modern airplane"
Cons: "The sound system was inadequate on the TV and the headsets were uncomfortable. The queue at the check-in needs to be better controlled, it was a bit chaotic."

Pros: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Cons: "No complaints great flight"

Pros: "Nothing was spectacular."
Cons: "No lounge in Philadelphia took my Priority Pass. On the flight, the woman in front of me threw her chair back without asking and almost had hot coffee all over me. When I asked her to put her chair up, she got mad. She went to staff to insist she could put her chair back. I showed them that I was indeed in a back brace for a health condition and that I needed opportunities to move and shift, cross legs to release tension, etc. Staff sided with the rude woman, who, given the chance to move to an equal seat on the opposite aisle where she could recline, refused to move. I was very frustrated and have never been treated with such discrimination regarding my health concerns."

Pros: "Wonderful crew. Pretty nice and clean plane, I wish the normal distances between chairs were a bit bigger. My knees hurt. Flight was very smooth, landing seamless."
Cons: "Boarding in jfk is always a nightmare, and this was not any better. Huge crowds blocking the hallways, boarding started 15 minutes late, departed late - therefore arrived late and we missed the connection to Kiev, had to spend 8 hours in Doha."

Pros: "I loved the service. All of the attendants were really nice and helpful."
Cons: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."

Pros: "Very comfortable flight with excellent service."

Pros: "Went out of their way to be helpful"

Pros: "The service is Top Knotch!!!"
Cons: "Wasn’t much music to choose from..."

Pros: "The food was great!"
Cons: "The way the crew member woke me up for lunch or dinner time.They tapped my shoulder and was pretty disturbed me. If good if you have a sign that we can put next to our seat if we don’t want to be disturbed while we sleep."

Pros: "The food was great with three options for each meal and there were a lot of options for in flight entertainment"

Pros: "Good service!! Good food!! Great staff!!"

Cons: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."

Pros: "Great hospitality"

Pros: "It's was good"
Cons: "The plane from Qatar to Nairobi new modern plane needed"

Pros: "great staff"
Cons: "Some of the head phone are not working at all...."

Pros: "Worst customer service"

Pros: "Food is good"
Cons: "Economy seat"

Pros: "Qatar has one of the best service in the world"
Cons: "Nothing that I ca th think off"

Cons: "Few selection of food."

Pros: "The service and the food were amazing!"

Pros: "Everything"

Pros: "My steward, Gabriel, provided service that exceeded my expectations. He made the long haul more bearable."
Cons: "The shape of the seats was not optimal for my height/size."

Pros: "Professional courteous friendly and communicative"

Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"

Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."

Pros: "The professionalism of the staff"
Cons: "No comment"

Cons: "- Airline changed flight and offered little forewarning for what was a material change (from 1 hour transit time to 9 hours) - Boarding process was inordinately slow with little attempt to move this along quickly - Service was halting at best"

Pros: "Nothing that i like"
Cons: "Delay, bad food, no strict rules about passenger moving seats"

Pros: "Services"
Cons: "Food"

Cons: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."

Cons: "Ran out of meal options in both flights"

Cons: "Cabin temperature in my section was slight hot and was uncomfortable until we complained to the supervisor. Steward spilt food on the floor next to our seat"

Pros: "Price and schedule"
Cons: "Food. Waiting place at Qatar airport. Arabian crew on board due to their non- friendly attitude."

Pros: "This plane had lots of room and was comfortable. The food was good and unexpected. The amenities provided was thoughtful and useful."

Pros: "Nothing"
Cons: "Seats, unfriendly crew members, worst food "Hindu meal""

Pros: "Good entertainment system, nice selection of movies. Very tasty vegetarian meals. Nice amount of recline on seats."
Cons: "After selecting seats in advance and reconfirming the day before flight upon check in, on arrival at airport our seats had been reassigned to the absolute worst seats on the airplane. The service was not good, with dirty food trays being left in front of us for over an hour at a time, service request call buttons going unanswered, and no beverage service until long after meals were served. Seats very firm for such a long flight. While meals were very good, snack options were terrible."

Cons: "Touch screens are hardly touch sensitive..you may need to replace the screens.."

Pros: "Everything"
Cons: "Nothing"