Hotel Lucerna Mexicali

Hotel Lucerna Mexicali offers a variety of amenities including a rooftop terrace, outdoor pool, sauna, conference rooms, wedding services, business center, concierge service, currency exchange, room service, and 24-hour front desk.

Guests can enjoy excellent food quality at Hotel Lucerna Mexicali, with options available at the on-site bar, in-house restaurant, and coffee shop.

The high season at Hotel Lucerna Mexicali is in September, offering a great time to experience the hotel's beautiful atmosphere and excellent staff.

Some guests have mentioned concerns about the cleanliness of the swimming pool water and the need for updates to certain areas of the hotel.

Yes, Hotel Lucerna Mexicali provides parking for the convenience of guests.

Some guests recommended booking a room in the cabana section for a more updated and pleasant experience, as rooms in the tower section were mentioned to be in need of renovation.

The hotel is conveniently located close to various attractions, including Plaza de Toros Calafia, Arenia Casino, and the State Theatre, making it an ideal choice for those interested in exploring the local area.

The staff received numerous positive comments for being friendly, helpful, and attentive, with specific mentions of staff members like Francisco for their exceptional service.

While the hotel's restaurants were generally praised for their food quality, some guests expressed disappointment with the service, pricing, and menu options, particularly for vegan guests.

Several guests mentioned issues with room cleanliness, such as dirty carpets, unclean bathrooms, and the presence of bedbugs, indicating a need for improvement in housekeeping standards.

Some guests reported traffic noise and mentioned that rooms in certain areas were not conducive to a good night's sleep, suggesting that light sleepers may want to consider this when choosing a room.

The hotel offers a range of amenities, including two pool areas, a fitness center, and a spa, providing guests with options for relaxation and recreation during their stay.

While some guests found the hotel to be a good value, others felt that the room rates were high compared to the offerings, indicating a potential discrepancy in the perceived value of the accommodation.

Feedback highlighted maintenance concerns such as non-functional heat, clogged shower drains, and the lack of hot water, suggesting a need for improved maintenance and room facilities.

Guests who booked through third-party platforms mentioned issues with prepayment and discrepancies between the advertised amenities and the actual offerings, indicating a need for clearer communication and transparency in booking processes.