Pros (+) Staff is very nice
Cons (-) Staff is slow and our room was not ready. Had to wait 45 minutes until they could give us our room making us late to a wedding.
5 stars
Hotel Lucerna Mexicali
Boulevard Benito Juarez 2151, 21270 Mexicali, Baja California, Mexico
Mexicali, Mexico
See location+52 686 564 7000Photos of Hotel Lucerna Mexicali
Overview
Located in Mexicali, Hotel Lucerna Mexicali provides 5-star accommodation, as well as a rooftop terrace, an outdoor pool and a sauna. It is also a brief car trip from Autonomous University of Baja California and Estadio Casas GEO.
The hotel provides babysitting/child services, an express check-in and check-out feature and a 24-hour reception. A gym is available to guests wishing to keep up their exercise regimes while travelling.
The rooms at Hotel Lucerna Mexicali are air-conditioned and offer wireless internet access, a mini bar and a telephone.
Those staying at the hotel can unwind at the on-site bar, conveniently located for socializing in the evening. There is also the added advantage of an in-house restaurant.
General Rodolfo Sanchez Taboada International Airport is a 35-minute drive from Hotel Lucerna Mexicali. Centro de Ensenanza Tecnica y Superior is only an easy drive from the hotel.
Latest deals for Hotel Lucerna Mexicali
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hotel Lucerna Mexicali
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee shop
- Valet parking
- Free parking
- Business center
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Towels/sheets (extra fee)
- Conditioner
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- Bottle of water
- 24hr front desk
Bathroom
- Shared bathroom
- Shower
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Public bath
- Bathrobe
- Private bathroom
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Increased accessibility
- Elevator
- Accessible by elevator
- No smoking
- Non-feather pillow
- Upper floors accessible by elevator
- Upper floors accessible by stairs
- Designated smoking area
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
- Smartphone dock
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
- Coffee shop
General
- Executive lounge access
- Garden view
- Interconnected room(s) available
- Telephone
- Carpeted
- Storage available
Pool and spa
- Outdoor pool
- Sauna
- Pool towels
- Pool with a view
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Parking and transportation
- Free parking
- Valet parking
- Private parking
Outdoor
- Terrace/Patio
- Balcony
- Garden
Bedroom
- Feather pillow
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Gift shop
- Casino
- Beauty salon
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Fitness
- Fitness center
Reviews of Hotel Lucerna Mexicali
8.8
Very good
887 verified ratings
Wonderful
545
Very good
106
Good
82
Okay
38
Fair
38
Mediocre
26
Poor
52
Summary of reviews
Guests say
Guests appreciated the hotel's cleanliness and great location, but many expressed dissatisfaction with the service, particularly regarding staff responsiveness and issues like noise from other guests and construction. Overall, while some amenities were enjoyed, the value for price was questioned by several reviewers.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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Score by provider
8.8 out of 10
362 reviews
9.2 out of 10
3 reviews
All reviews
Cons (-) Total bill was $30USD more than quoted.
Pros (+) The hotel staff were very accommodating. Beds were comfortable. Hotel was clean and we'll maintained.
Cons (-) Currently there is construction going on around the hotel. We were woken up at 7am to the sound of hammering on Sunday morning.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the amenities provided at Hotel Lucerna Mexicali?
Hotel Lucerna Mexicali offers a variety of amenities including a rooftop terrace, outdoor pool, sauna, conference rooms, wedding services, business center, concierge service, currency exchange, room service, and 24-hour front desk.
What can I expect from the food quality at Hotel Lucerna Mexicali?
Guests can enjoy excellent food quality at Hotel Lucerna Mexicali, with options available at the on-site bar, in-house restaurant, and coffee shop.
When is the best time to visit Hotel Lucerna Mexicali?
The high season at Hotel Lucerna Mexicali is in September, offering a great time to experience the hotel's beautiful atmosphere and excellent staff.
What are the common concerns about the hotel's cleanliness?
Some guests have mentioned concerns about the cleanliness of the swimming pool water and the need for updates to certain areas of the hotel.
Is parking available at Hotel Lucerna Mexicali?
Yes, Hotel Lucerna Mexicali provides parking for the convenience of guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Room Selection
Some guests recommended booking a room in the cabana section for a more updated and pleasant experience, as rooms in the tower section were mentioned to be in need of renovation.
Nearby Attractions
The hotel is conveniently located close to various attractions, including Plaza de Toros Calafia, Arenia Casino, and the State Theatre, making it an ideal choice for those interested in exploring the local area.
Staff Service
The staff received numerous positive comments for being friendly, helpful, and attentive, with specific mentions of staff members like Francisco for their exceptional service.
Restaurant Experience
While the hotel's restaurants were generally praised for their food quality, some guests expressed disappointment with the service, pricing, and menu options, particularly for vegan guests.
Room Cleanliness
Several guests mentioned issues with room cleanliness, such as dirty carpets, unclean bathrooms, and the presence of bedbugs, indicating a need for improvement in housekeeping standards.
Noise Levels
Some guests reported traffic noise and mentioned that rooms in certain areas were not conducive to a good night's sleep, suggesting that light sleepers may want to consider this when choosing a room.
Amenities
The hotel offers a range of amenities, including two pool areas, a fitness center, and a spa, providing guests with options for relaxation and recreation during their stay.
Value for Money
While some guests found the hotel to be a good value, others felt that the room rates were high compared to the offerings, indicating a potential discrepancy in the perceived value of the accommodation.
Maintenance Issues
Feedback highlighted maintenance concerns such as non-functional heat, clogged shower drains, and the lack of hot water, suggesting a need for improved maintenance and room facilities.
Booking Consideration
Guests who booked through third-party platforms mentioned issues with prepayment and discrepancies between the advertised amenities and the actual offerings, indicating a need for clearer communication and transparency in booking processes.
Location
Boulevard Benito Juarez 2151, 21270 Mexicali, Baja California
What's nearby
- Estadio Casas GEO1.2 mi
- Plaza de Toros Calafia1.4 mi
- Arenia Casino1.6 mi
- Sol Children's Museum1.8 mi
- State Theatre1.9 mi
- Autonomous University of Baja California2.1 mi
- Plaza Comercial La Cachanilla2.1 mi
- City Forest and Zoo2.3 mi
- Calexico Community Center3.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Lucerna Mexicali
Low season | November |
|---|---|
High season | August |
Average price (weeknight) | $108 |
Average price (weekend night) | $140 |
When to book a room at Hotel Lucerna Mexicali
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in MexicaliGood to know
Value for money | 8.4 |
|---|---|
Distance to city center | 0.8 mi |
Nearest Airport | Mexicali |
Distance to airport | 11.7 mi |
Everything you need to know for your stay in Mexicali
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