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Free shuttle, close to airport, clean room, comfortable bed. Lack of food choices in area. Small room.
It was quite noisy during the night. I was not aware that a shuttlebus was required and had no idea where to go when I arrived at the airport - my information sheet did not specify directions other than travel by road.
The new GM is very helpful. The breakfast is over priced, and WIFI/internet should be free as it is w/ your competitors, and the spa should also be priced better, plus the parking fee. I like the hotel, but all of the small charges are like a death from a thousand knife wounds. Given it was a weekend night, some of those services should prob be included in the price with fewer business travelers filling the hotel. The free Geneva travel ticket is great though. I stay at a hotel near the airport for early morning flight
Charged additional 20 Fr for child's bed, unanticipated
I had a nice rest after long flight and got an excellent opportunity to see a nice city! Thanks for help with a bus-card! It was very pleasant! I am a bloger who usually write a stories about all places where i have a chance to be! So I know a level of 5* and 3* in the different countries, as Greece, Jourdan, Maroco, Portugal, Turkey, Israel and Germany, but I think that such simple suit as I had can be more cheap than now/ It is very expensive to pay 150 E for a simle room with a minimum of comfort, but I understand that it is a Switserland, a country with "another money" ;) Hotel is clean, comfortable and welcoming :)
Clean, everything worked. Shuttle bus arrived at 5.35am.
Comfortable modern room with everything you need, convenient to the airport and with a free shuttle to the terminals. Good choice for an economical stay in phenomenally expensive Geneva, as the hotel provides a free public transit pass to all guests. The bus into the centre of town runs right in front of the hotel. Friendly but harried staff; there were far too few of them -- one person at reception both morning and afternoon, one person at the bar during the evening rush -- which meant lengthy waits for service. At check-in, I was given a key to a room that had not yet been cleaned ... not really a problem, as I just dropped my suitcase and headed out, but still.
Distance from the airport. Quality of services and accomodation
For first i like the location. From hotel to airport 5 min. Also easy to come to the centre of city. It's more then good for 3 star, nice room, clean, freandly stuff and quiet. They have a good bar there can spaend a free time. Only what in room was a little bit cold without heating.
the bus shuttle from and to the airport (you have to call them upon arrival through airport info). Good for one night if you are traveling through geneva
Close to Geneva Airport Bad restaurant service
my husband and I stayed only one night but the service was great. the room was very comfortable and the breakfast buffet in the morning was very delicious and had a good variety. the staff was so very helpful! we forgot our cell phone in the room and they arranged for their shuttle service staff to bring to the airport for us! we were so pleased with our stay here and we recommend it highly.
very practical & well located hotel that did serve my needs perfectly sealed windows in the rooms, there is no chance to get fresh air
restaurant, i would never eat there again, overpriced food which came in longer when 40 minutes and two times asking , salmon was dry compare to any other food for that trip was the worst
Great hotel, great location. Best for Bussiness related trips
Convenience and location to the Airport and Office
Clean and comfortable room; convenient to airport, frequent shuttle service, rapid check-in, Restaurant was very much overpriced. Internet fees also too high.
Location, location, location. This was great as it was only 10 min walk from the airport. The cost is relatively high at this hotel. definately not for the budget tourist.
The hotel is very close to the airport.... I went to the japanese restaurant in the hotel, it was a horrible expirience. We were waiting for our food to come 1hrs 30min when I called a waiter he told me that they lost our order, so we had to order again and wait for anothe 30 min...We ended having our dinner around 12, and the next day we had a flight at 6 a.m...I was very dissapoined...
Hotel rooms very well equipped. NZ travellers really appreciate tea/coffee-making facilities in a room. City transport pass and shuttle to airport a godsend. A little far from centre if wanting sightseeing trip but public transport is good and we needed to be close to airport. Parking was an expensive addition and we would have liked breakfast included in price we paid.
The room was excellent. The meal outside was very good and the service was excellent. Access by car was confusing especially from the surrounding road network. The access to and round the carpark was equally difficult to understand. (Maps / Signs?)
- Location Near The Airport - Old T.V Model - Lighting in the room also old style
Clean room of decent size. No free wifi.
shuttle bus connection not applicable
The bed was extremely comfortable and the room quiet, especially for being close to the airport 29 Swiss francs for the breakfast was very expensive.
Proximity to airport and the free shuttle service ... staff was very helpful and accommodating.
convenient for early flight next day and shuttle was good Prices in restaurant far too high but one eats there as no where else to go so you pay unwillingly.
That it was near the Palexpo and the Airport. NO
Good welcome on arrival, and a voucher for a free drink in the bar on my bed. A nice surprise! The staff in the bar area were friendly and helpful, and the service very quick. The breakfast was not great
cleaniness and staff help no
Comfort and cleanliness no complaints
Easy reach of the airport and a good shuttle service. Expensive for limited facilities.
Comfort and convenience. We arraive late (11 pm) and were able to have a soup at the restaurant and were very well served and taken care of by our waiter. Also staff at the reception were ( evening and morning) very cordial and provided us with parking information. Found the rates very expensive compared to ramada Hotels in Canada
Housekeeping staff is poor quality. A jackhammer started work at 08:00 while I was trying to sleep. When I called, they told me they would stop it right away. They never did, despite repeated calls. On checkout, front desk told me they were working on flood emergency in the room above me and could not stop. Why didn't they tell me that the first time...I can understand that and would not have gotten frustrated with the apparent failure to stop the noise.
It was hands down the nicest hotel room I have ever stayed in in my life! Except for the toilet paper. The toilet paper was the worst ever. It was hard and thick and irritating.
Close to the airport, very good breakfast. Shuttle service to the airport.
The hotel staff.
The restaurant food, staff and service was excellent. The breakfast was overpriced and the cooked breakfast was not hot just 'warm'. The hot plates need to be looked at.The service was indifferent.
The hotel was very good. Beforehand I was a little bit afraid of airplane noise. Luckily that was not a problem at all. The weekend was warm and the airconditioning was not on. The night was too warm to sleep.
Front Desk Staff is kind and helpful. Your Banqueting low Staff do not speak English which is ok with me, but they were not friendly at all and they just do not want smile.
Nothing really. My boss's trip was spoilt by very poor service from staff. (See below). The room was more or less clean but overall fixtures & fittings etc very "tired". He waited 30 minutes for a shuttle bus (first two were full as was the third, then a further 30 minutes to check-in. He said he hadn't experienced such dreadful service in 20+ years. Looking at reviews (after the event!!) would indicate he was far from the only one to experience poor service. Another of our colleagues, who had also stayed there at a different time, advises he experienced similar lousy service. Some serious staff training needed here.
The hotel(concept) has all neccessary for a brief stay. Personel was very kind and service minded. Hotel beds were unconvinient for our bodies. A fridge in the room would be welcomed!
--clean, comfortable room --very close to airport with free shuttle --breakfast included!
Great location, 5 minutes from airport, perfectly comfortable room, very clean.
It was filthy! We could not stay, checked out the next morning immediately would have checked out the evening but we were charged for the night.
The price is reasonable for Switzerland, Good continental breakfast, hotel is above a good italian restaurant There is no air conditioning so it was quite stuffy at night
The most important thing is that located near the Airport No cooling system, only mechanical fans ... it doesn't help so hot weather.
The hotel was dirty and poorly maintained. There are other hotels in the area at the same price which are much better. See for example the Holiday Inn Express. I stayed there previously and wish I stay there this time.
close to the airport, restaurant in house room was in a rather poor condition and would need to be renovated
The hotel location was convenient to the airport and public transport to the city of Geneva. The front desk staff was helpfull. We appreciated the free bus ticket. Breakfast was great. The carpet in the room was badly stained and ceiling was peeling.
Wery helpfull recepcion staff Always the same breakfast, not very various
close to palexpo, good selection of restaurants nearby, polite staff, perfect for overnight stay. in need of some modernisation, but ok.
convinient , close to airport and bus to main town rather hot and not very good air circulations
very good location the leisure facilities were closed for refurb ,also the bar and 2 of the restaraunts - we were not informed by e-mail about this
excellent staff, very pleasant surroundings, very comfortable, room quiet. Food very good.
1.Grand Hotel Kempinsky is a luxury hotel, but what was more then excellent was staff attitude , help, and feeling they serve you without feeling they waiting for tips as many times I felt at other hotels, any problem at each level was answered promptly and pleasantly always over any expectations we might have. They give more then necessary on any request like our satisfaction is their only purpose. The hotel restaurants are excellent , the staff very honest in their help thinking for us benefit.We inquired for a special dish -well the waiter suggested that maybe we should share it as it might be enough for sharing.We got this italian speciality it was excellent and indeed enough for two and it was not the most expensive choice on the menu. They give us cards for public transport in Geneva good for train, bus or tram, or the boat in front of the hotel to take us over the lake in the middle of Geneva downtown. Only point of weakness we found was the slow WIFI in our room, but instead they gave us free wired internet connection super fast both at upload and download. That served any business connection I needed.
The concierge gave false/conflicting answers/suggestions most of the time.
They liked the staff, but certain things weren't working. Roomsafe, didn't work and the pool was not heated as promised. Again the staff was very great. The insecurity about the fact that you don't know if you have a view. For the price you should have a view. I went round to ask for this and they couldn't garantuee this. Well, if you know you are full then you know how you are going to devide the rooms. All was well in the end though.
very very splendid hotel !!!
service room service
Restaurants and Business services
The location of the hotel is the best, rooms are clean and relativly new, the staff of the hotel specially the concierge Jereme and Jonathan were amazingly top class and helpfull. This was a honeymoon trip and within we have visited Rome, Capri, Venice, Geneve, and Paris. This hotel is the only hotel that didn't even bother to give us an upgrade in any way not even a better view room. Other hotel all upgrded us and one hotel gave us thier best suit and it was a 5 start hotel.
The pool and related facilities were very good
Breakfast. All was so fresh and very tasty! NO
The bed was very comfortable The bathroom was oddly designed, with the glass shower screen the same end as the towel holder and which was within the shower / bath enclosure, yet the shower intallation was in the middle of the long wall as opposed to the wall at the actual end of the bath, so the screen was pretty useless and towels coul get wet
Heater did not work.
A good hotel for businessman. The night receptionist was not clever enough to withdraw a block sum from my card , so a had to pay two times!!
Staff were very helpfull Location is great
Close to railway, red DISTRICT,nice design Very used, spa under critic, expensive breakfast,
clean, professional staff
the location of the hotel is very good the smoking room is very small room
Beautiful room, lovely presentation, very spacious
The atmosphere of professionalism in combination with comfort.
very good location, walking distance from the main touristic objectives, but well served by public transport that you can access for free with the card the hotel provides - just in case you get too tired of walking; including free transport to and from the airport. very luxurious room with lots of nice touches and little extras to make you feel like a royal. we stayed at this hotel in the middle of november, so pretty cold outside, but my boyfriend found the room a bit too hot, despite putting the aircon at low temperature. it was almost as if the aircon was somehow set not to go lower than 20 degrees C or so. but for me it was perfect. also, for the price of the room I would have expected the breakfast to be included, but the luxurious feel of the room make it easier not to feel too upset about that.
Staff was polite and helpful Spa access was nice Bed wasn't comfortable A bit rundown Didn't feel like a 4 star
Amazing view of the lake and mountains from our 6th floor room. Easy access to transportation.
i ask to clean the room from mosketo but came light to clean the rooms and i ask about the A/C not coold
the staff was very friendly and was quick to response to problems 1) our room was in the non-smoking floor but contrary to the fact that when we entered the first nite - it strongly smelled cigarettes. the room spray and the scent didnt really kill the smell that nite. Furthermore, we had a family room that is located by the corner facing the station - it was so noisy
They didn't give me my booked room and relocated me to another hotel instead. They offered to cover the cost of the night due to this unfortunate event and afterwards they stood down their original offer and refused to refund the money I paid for the room in advance.
Due to the inclement weather we chose to book our evening meal in the Hotel restaurant only to be told after booking they were serving a limited snack menu which was prepared/served very badly...not good enough for a Hotel of this standard.
The hotel is literally next to the train station. We booked a family room, which turned out to be 2 adjoining rooms with 2 bathrooms, rather than a big family room or 2 connecting rooms. Our children were old enough that this turned out fine for us, but those with young children should be aware of this.
Nice furniture, quiet. Very small room.
nice placement, nice breakfast as for Geneva - no russian tv channels seems at least strange (RTVI is not russian channel) guess management should switch to 1st channel (ORT). Windows in room was weack - sounds like trucks are passing through the room.
The position was excellent and we particularly appreciated the free pass to all Geneva public transport. There was a very noisy conference group during our stay who congregated outside our room near the lifts on the 4th floor in the early hours of the morning. The action taken to address our complaint was slow and ineffective.
the rooms that the breakfast not incloded with the price of the money
location, room, bathroom
Courtesy and assistance extended by all members of staff -- especially by those at the concierge desk Small closets, limited drawer space, wallpaper separating from wall. This gives the room a somewhat shabby appearance
Rooms are very small
Very excellent location. staff are great. No swimming pool.
Luxury hotel without the sometimes overwhelwing fuss - excellent, discreet, service, pleasant and friendly staff. Godd facilities. Great location. We had a great break.
Ample room and large, well equipped bathroom with tub and shower stall; nice piano bar; concierge very pleasant and helpful. Great location. Food and service in main diningroom was not up to par for such a nice hotel.
Staff very helpful. Excellent restaurant. Facilities generally very good with a first class situation on the waterfront in Geneva. My first night coincided with a disco on the 5th floor. It was noisy and intrusive and out of place in a 5* hotel. The management dealt with my concern admirably, including a subsequent discussion with the General Manager who was genuinely concerned.
Proximity for shopping
Very expensive. Small room. Old model of the bad. Very expensive room service. Very bad and expensive internet connection - moonzon. Refund of the deposit was after four weeks.
Watching the view from the hotel, onto Lake Geneva, the food, the chocolates and the tv in the bathroom.
Intercon always make my trips so smooth. The staff, the breakfast, the lobby, the room view of Geneva lake and the fontain were fantastic. The hotel is nearby the UN, and there is a free bus service to downtown. When you stay in Geneva Intercon, remember that a lot of political leaders and celebrities were there!! The costs.
Its wonderful Hotel, for sure will stay at this hotel next time I am in Geneva.. I give this hotel 10/10 I had problems with their internet connection. Most of the hotels have some online services where such problems could be resolved 24 x 7 however it was not available. But again this problem was not too big...
The pool is wonderful The decor in my room was very tired but then the hotel was in the process of a complete overhaul
With appritiation to all hotel members for theie excellent hospitality, a very warm and special thanks to Mr. Mojtaba at Conceierg desk who with welcoming gusture, generously helped us with our inqiries. N/A
Excellent dining. Acess to the botatical gardens and the city.
Next to ilo Smooking
The swimming pool and the food in the different restaurantes, the swimming pool area is really very nice and the people there are friendly, The SPA installation also are fine The Room for me was a standard small room but the recepcionist said that it is a superior room, in my point of is a very expensive rate for this kind of room, again for me is a classical standard room
Weiw It is very very noise
I thought the staff were outstanding - their level of professionalism and attention to detail was excellent. My husband was there on business for first couple of days and I then joined him for weekend. The staff dealt efficiently with the change in room occupancy, billing etc. Room a little outdated and small with over-bath shower and colored suite - not great. However, we realise that the hotel is currently being modernised so expect great things! Would use again for business but not terribly suitable for leisure trip as a little far out of town. Realise that free travel pass is available from hotel but even so - it's nice to be in the middle of things.
The Hotel Staff is extremely courtise. Location of hotel is more suitable for business. I was on vacation with my family and therefore would have prefered a hotel close to down town. The cooperation provided by the hotel staff when my wife forgot her valuable rings in hotel is highly admirable, I am thankful to Intercontinental staff for sending these rings to the airport. There should have been more choices for food in the hotel.
Staying at Les Armures was a real treat. The whole ambiance and quiet, understated charm made it an unforgettable experience. Just one comment. When the hotel has created such a wonderful atmosphere throughout, eating breakfast should not be interrupted by the sound of hoovering coming from the kitchen - 2 days out of 3.
the hotle location the services and the staff yes, the ironing board is not avialble unless you send your cloths for press in the hotle and that cost me more money ( i did not like that at all ) also the breakfast is continantal i thought it is full english breakfast every thing with extra chage
Superb hotel with very good restaurant and excellent staff !!!
Service and quality of the room
the location (centre), the architecture, the whole picture in fact
Charles on reception was fantastic at providing information on where to eat/what to see etc All fantastic
The hotel is perfectly located for all who wanna get more about old Geneva . Personel is very attentive and friendly
comfortable rooms, nicely renovated and decorated. Inaccurate info given on their website. It said: "Wi-fi is available in the rooms and is free of charge", but when we enquired upon arrival, it actually would cost 20 chf per day for this service!
Excellent traditional restaurant with good service;convenience and location;helpful staff No
it was quiet, comfortable and completely professional. All the staff were very helpful at all times.
Location and friendliness nein
staff support, care of the gustes cooling system (there is no Air condition)
The location, friendliness and superb help and response of the staff
Comfort and ambience. Should have advertised the fact that the restaurant was closed until 25th Aug.
next to rail station,centre town location,fabulous view from 9th floor window none
good location next to railway statoin, clean big rooms. I had nonsmoking room, but through the ventilation system there was smell of smoking all the time
Free coffee and inexpensive wireless internet. The hotel's internet didn't work from my room, although it worked in the lobby. No hand towels in the bathroom, but many in Geneva also do not. The US Post Office reports a receipt signature on a mail package sent there, but I never got it.
Adequate hotel in a staggeringly expensive city
Nice, fairly large rooms. Great location by the railway. I missed a nice hotel bar (could be located in the panorama room at the top floor)
value for money and location beds covers and blancets not clean,matres not comfort
Good room and good sound-proofing.
Nice hotel room, close proximity to everything one of the front desk was not particularly friendly or helpful considering guests may not be familiar with Geneva
Location next to the main station is very convenient. Cost performance is good because it may be off-season. I satisfied to stay at this hotel.
The treadmill was out of order, need maintanance
the staff is very kind, very good location in the city center, late check out without extra charges
The room was charming, elegant - with a fireplace This was a very expensive hotel, yet the carpet in the room was worn and stained.
very central, nicely decorated very poor breakfast....
The breakfast is a very poor, There is not fitness room, it don't requirements the 5 star hotel,
the traditional style the noise on the place
So close to Airport and quick staff service. The toilets can be little, just little bigger, anyway thats fine still.
It was a plesant stay close to the airport.Clean, sufficient short term stay for transit to flights. The bus ended at 11.45pm and then we arrived. A short 2 min taxi ride costed a whopping 20chf
Operator was helpful to connect to the room as per my daughter. Staff at reception was not helpful when I wanted to buy some juices. machine was out of order and I went back again to inform it but lady didnt take any action for that.
Excellent,value for monet
Easy access to and from the airport
Great location for the Airport and good shower. Only complaint was the maids are a bit noisy in the morning. Would stay there again.
Very closed from the airport and practical shuttle service + the hotel provides free bus ticket to go to the city center A bit far from the city center but still reasonnable (~20-25 minutes by bus)
situated in a walking distance from the airport; clean, comfortable rooms; bar; overall - very good experience
Airport transport And helpful staff
ease of travel to airport
It was very clean and functional.
quality of service
location I requested a higher floor with a lake view however when i got there the gave me a room on the 1st floor with a swimming pool view so I had to go throught a hassle of changing the room.
The location the servis in restaurant and bar was poor, most of the young staff was unprofesional
The hotel room was very beautiful and the staff always wanted to attend to our every need.
Bayview and Arabesque, two of the hotel's restaurants, had some of the best food I tried in Geneva. The staff was friendly and their service flawless.
The Hotel pw was, as always, exceptional. The room upgrade that I received made it all that much nicer. The staff always treat me like family. Even on arriving the they recognized me as a frequent guest who had simply "been away" for a while.
the music in the bar in the evening was actually a disco - not exactly what you expect in a 5 star hotel. will not go again
The room was excellent! Hotel is situated a little bit far from the main shopping street
nice room parking is very ecpensive 40 frank per night
very cordial staff, lake view from the room, the Spice Resto, wonderful natural flowers decoration everywhere. nothing wrong
Excellent and absolutely stunning location, Windows restaurant not cheap but serves great food, convenient entertainment at leopard room till 2 a.m, staff give personal and friendly service always - we were accompanied to the up market night club across the road by a leopard room senior staff member and that's really brilliant.
the hotel is beautifully positioned at the lake right infront of the water taxi , part of the public transportation .Amazing breakfast !(not included) every hour some roomservice was given , which for us was a bit too much .
very helpful staff, excellent location close to shoping, transportation and to a beutiful scenery meanly the "lake le man" rooms a little bit small
Perfect! very comfortable, very beautiful, everything is well done! no compliances at all!!
This is an immaculate boutique hotel. Excellent services.
Very attentive staff who were most helpful. I damaged my knee skiing and the stafdf happily brought ice packs to reduce the swelling.
I was forced to wait my room up to 4:00 p.m.
The staff were very courteous. We had a nice view from our window. The lounge near the entrance is lovely but the furniture is very uncomfortable. Room 123 was nicely decorated. Room 324 less so. Both nights were disrupted by loud music from the bar below. After midnight on the 2nd night, we asked to be moved to another room. Packing our luggage and moving (into a worse room) added to the aggravation of the noise problem. We lost 4 hours sleep and received no compensation on our bill when we checked out. We would not choose this hotel again.
Everything The room was a bit small
The service and style other than in the restaurant The very poor service in the restaurant
The spa is excellent and the staff was very polite and proffesianal.All over the hotel is very good.
the attention of the staff to their guests
The restaurant (Indian) was oustanding food and service. The rooms whilst on the small side are excellent, and have the best beds, bathrooms etc. The entertainment (tv) had multiple channels in a variety of languages rather than just bbc/cnbc etc.
Staff were above average. Room size was good. Significant mistakes on the bill (>100CHF). Staff checked, agreed they were mistakes, and removed without problem to be fair, but surprising they'd got on there.
Everything. It was wonderful. No
We had a great time, the staff were very helpful, the food is exellent, the room was very light and comfortable. In general the hotel was a very pleasant find The only thing which did not score high was the veiw from the window. It was overlooking the concrete part of the internal garden
Staff was friendly, knowledgeable and helpful
The hotel staff was prof and has the sence of perfect hospitallity
convenient, clean & good size bathroom