Churchill Suites Monte Carlo Miami Beach

Nothing

Upon arrival, the apartment wasn’t cleaned. When we opened the sofa bed for our 11 daughter, the sheets weren’t changed. I went down and told the staff, the manager went up to the room with me and said that this was clean and that we did this ourselves, this we found very weird since long black hairs we in the bed and we are all blond haired. The lounge seats on the balcony were very dirty. Things were broken and old and dirty inside the apartment. I complaint to the manager again and asked for another room, this was impossible. He said that if we would like to make a complaint or get our money back I should call with their HQ in NYC, this we tried but we were unable to get a hold of them. We decided to stay since we paid $2500 for 6 nights

Place.

I found ants in kitchen. And this is not what you expect in the place where you are paying a lot.

The view, the staff is nice. Location is great.

Beach was closed most of the time we were here and most of the reason we booked was to walk right out on the beach and use chairs and umbrellas. I cleaned the room and bought my own cleaning supplies. Wish they provide a mop. Handles falling off in bathroom. Got a major cut from the cabinet that was missing a plastic piece that goes over the metal.

I didn't like at all. I had an issue with the mattress. I found blood stain on the cover sheet and a huge urine stain right in the middle of the mattress. I called the office number to notify but nobody answer the phone. I was at the office twice to complain. The staff told me that the manager was not there. They could not do anything for me. I was so aggravated because they did not offer me a replacement mattress. That was the least they could offer me. They did not make any offer to accommodate my stay. This is very disgusting, having to face this frustration during your vacation time with family. I came all the way from New Jersey and spent a lot money to have to sleep with my family on the couch because the bed was not a safe place to rest. I was finally able to get a hold on the manager on the day I was leaving. But he could not do anything for me either because he only arrived at the time of my checkout. Very disappointed! I thought that I just waisted my money!

If the staff had provided a replacement mattress on the day I made the complain.