Would you like to save as your currency permanently or for this visit only?
i didnt like the fact that there was no air conditioning. the heat was overpowering and the rooms were too hot and stuffy to be comfortable
the temperature in the spa/swimming pool was too cold.
Excellent position for access to the city centre. Super leisure facilities.Excellent staff very friendly. Nice meals. Surprised that it is only 3 star deserves more. We were upgraded to a higher level room on arrival. Nothing
The Staff were very obliging and the restaurant service was excelent Lack of lounge facilities. During our pre-dinner drinks, We were asked to leave the residents lounge early Saturday evening due to it being reserved for the boat party. The other small lounge near reception was very crowded as was the bar area/football lounge
The canal cruise, the spa. Noise from traffic, no air conditioning
thought there may have been a bigger selection of hot food on breakfast buffet
The bar was nice and had a good atmosphere, and plenty of different beers to choose from. Very comfortable, and nice pool etc for relaxing. We stayed on a Friday night so the restaurant was closed which limited the eating options. We didn't want to have a dinner/dance, I get ill on boats, the pizza place was only for snacks and the bar was full, so we ended up having to eat in town.
fantastic restaurant and entertainment bedrooms a little dated but still an enjoyable stay
Very close to the city centre and all shops and amenities. Hotel pool and spa was extremely relaxing. Hotel very clean and was really pleased with the free upgrade for our wedding anniversary. Would definitely stay again.
Located close to the city centre, friendly staff and nice pool. The breakfast was also quite good, and the room was spacious and comfortable. We had a room on the side of the hotel facing the dual carriageway and it was quite noisy.
We were a little disappointed with our room - we stayed in the classic suite and have stayed in many 4 star hotels which have far nicer rooms.
The situation is ideal A little disappointed with 'The Brasserie'
We were celebrating our Silver Wedding - this was a last minute deal and we managed to secure a room for about 50% less of normal rate - on arrival the staff were attentive and after we told them about our Silver Wedding a small complimentary cake was left in the room. We had an automatic upgrade to i think a Classic Deluxe room, which was amazing. This is truly a 5 * hotel, and although only for one night - it lives up to everything described on their website - Amazing... The only thing i would say - is we were not told very much about the SPA facilities, it was a case of find out for yourself - but as we were only in the hotel for one night it wasnt really an issue.
I was upgraded to the Presidential Suite which is normally £1400 per night. Amazing hotel!!!!
The bed was awesome All good
Excellent customer care in every way. Always ready to help but not intrusive. Nothing
Great customer service and attitude of staff Prob with hot water making tea lukewarm!
Polite and helpful staff, beautiful room, excellent food and facilities. Everything you should be entitled to expect from a 5star hotel.
It was beautiful, clean and luxurious. The staff were very friendly & helpful. An added touch that they would park the car for you - made a big difference on a busy saturday. The food in the Simon Radley restaurant was lovely and the staff were great. We had a fab time.
The breakfast was superb. Both food and service were exceptional. The room was dark. The weather was bad and therefore the light outside was poor, but I was unable to find a position where I could sit and read comfortably. There was not a light which I could sit under.
to pay for carparking in there carpark when you have paid them over £300 to stay for to nights
the way 2 staff chatted with a guest whilst others were waiting to be served. came accross as quite rude
There was an air of unobtrusive efficiency Many of the breakfast plates were dirty!
Quality much like all in chain but staff very friendly and efficient, keen to please Nothing
nothing. did not like my stay at the hotel at all,to start with no room left in parking,the shower in our room was not good,the bar staff where not very nice and very expensive for what it is .will not be returning.
The hotel was kept to a very high standard and we were pleased with every aspect of it
location of hotel breakfast on saturday was poor - not enough food,poor service. had to sort ourselves out and after requesting items still did not gwet them. have filled in complaint to hotel as above
the room was very noisey
Comfort of room.
Well fitted, large modern rooms and very clean with every facility that one would require. Staff extremely friendly and helpful.
Food was very good and swimming pool was lovely and warm Changing room for swimming pool was small
Easy access on roads to hotel and Chester. Rooms clean and the most comfortable beds! Staff very friendly and helpfull. Directions readily available on paper for Chester Zoo and town centre. Childrens meal free when an adult meal purchased. Air conditioning was cool in room throughout the daytime, but came through warm on the evening and throughout the night.
i found the hotel very clean and the staff friendly and helpful and will stay in it again if i am travelling in that part of england / wales
I thought that the room was tidy and clean. Facilities in the room were excellent. The restaurent was too expensive, with a limited menu. It needs a better choice for the cost.
good, friendly staff and a really lovely breakfast.
Other nearby catering options nothing
We used the Holiday Inn as an overnight stop to break the journey from Southern Ireland to Lincolnshire. We found it clean, tidy and convenient. Food for vegitarians was limited but the staff tried very hard to accomodate us.
Food Difficult to get too.
It has a great location, very fine restautant. In fact we wish we had more time to enjoy the hotel and its facilities.
Quality hotel ,, great service from all the staff ...
oasis of calm,spacious comfortable room, spacious bathroom, most friendly and helpful staff.
The extremely attentive staff who made this hotel such a world apart from so called "posh hotels". Beautiful situation, close to Chester and yet in the middle of nowhere.One of my better choices. The other reviews have an element of truth regarding the requirement for updating the decor.
-Very quiet place, although there were weddings - close to Chester - nice rooms the music in the dinig room, always the same or nothing, not professional
Breakfast was great .How nice to have a freshly cooked breakfast though new crockery urgently needed Stained cracked crockery every morning for breakfast,Leaking radiator,(reported but not mended in the three days we stayed) very dirty window ledges, carpet edes and doors hand/finger smudges on doors which did wipe away with a little effort, therefore one felt that the cleaning was below standard and not observed by management.
The hotelitself was lovely, well decorated adn luxuirous, the spa area was fantastic. We ate in the restaurant and the the service and food were both fab!
Staff were all friendly, ambience was excellent, beautiful peaceful grounds and hotel. The room windows must have been open for about a week, I spent the first hour of checking in killing all the mosquito's and flies in the room.
Very helpful staff, lovely atmosphere, good food, good sports facilities.
The most Friendly service
The welcoming staff and the warm friendly atmosphere. The room was clean and the food was very good Being charged £10 per day for car parking
Beautiful hotel, lovely room, fantastic breakfast. Close to shops, great choice of bars and restaurants near by. Really enjoyed our stay. Downside's, Bath in our room was too short, could not lie down in it. The room although beautiful, felt a little cramped, to much furniture me thinks!
Good breakfast The cleaner left the rubbish bag on the chair after cleaning. Unable to get the WiFi working on my laptop
The location of the hotel handy for the train and a free bus to the centre was excellent. Breakfast was one of the best I've had. Hotel staff very friendly Our room was at the front of the hotel, this was very noisy thoughout the night and early hours due to taxi rank outside and parties leaving hotel
good staff nice big hotel
breakfasts were excellent wide choice of dishes staff very helpfull romm was very clean
Loved the cocktails!! Excellent bar staff. Good morning breakfast set us up nicely for a day's shopping Throughly enjoyed our whole stay
Convenient location, car parking available, good breakfast and generally good value. The hotel is old and "tired" and shows its age. But it was clean. Bathroom facilities could do with updating as could bedroom decor..
The Staff were generally very helpful. The decor is certainly querky but if anything too dark and depressing. It detracts from what could be a nice hotel.
convenience for city centre and out of town journey The migraine-inducing carpet, especially on the stairs! Why do hotels DO this?
Central location, new and modern Poor breakfast, pricey and limited parking
Comfortables beds Reception area too dark
Modern Friendly staff, the decor in exec room superb, minimalist and cool, next time will eat there, but a good hotel
Excellent location - 2 minute walk to the city centre. Room was amazing value for money - standard room would have been the equivalent to a luxury room in many hotels. Breakfast was delivered to our room free of charge. Will definitely stay there again.
close to city with comfortable rooms excellent parking and a fantastic michael caine restaurant . staff very polite and helpful
Very good location for shopping and to visit Michael Caines Restaurant Our original room was noisy, however the hotel were very good about changing room. The Michael Caines restaurant was cold and noisy from the Champagne bar next door. The food was excellent
The room we stayed in was very nice, very big and modern styling. The staff were very helpful and there was always somebody on reception if you needed them. The car park is alittle bit tight to drive around and the pillows were hard but there only little things to worry about.
Excellent room.Breakfast very good Trying to get in was difficult as was parking
Convenient to town centre Bed Mattress needs changing Hollow in middle.!!!!!!!!!!!
Excellent location to celebrate my friends 40th birthday Some contents were stolen from the boot of my car whilst in the car park
The welcome on arrival at reception. The quality of the Wi-Fi Broadband in the rooms and lobby. The no-nonsense breakfast fare. Lining up for the various breakfast items was a bit unorganised and free-for-all.
Willingness of staff to do extras - order taxis, keep suitcases etc
Parking facilities and location to town center
The locality and the car parking facility. None
Good value for money and very close to the town centre, ideal and convenient for Christmas shopping. The cook food for breakfast was very limited, just scrambled egg and sausages.
The location was ideal for shopping, short walk to the centre although quite steep if anyone is infirm the inconsideration of other hotel guests who have been out for the night and come back in the middle of the night along corridors being very loud and banging doors, perhaps a notice on all lifts and landing doors saying quiete please think of other guests !!!
clean rooms,helpful staff,free parking. breakfast a bit of a free for all.
Comfortable, clean rooms for a few hours sleep. Basic but exactly what would be required of a crash-pad. Only food available is breakfast. If you're hungry at any other time you only have a vending machine.
close to where i needed to be the bed was wet on arrival and I had a glass with a large crack though it at breakfast. No apology was made for either
Everything for the price was ideal, thank you.
We were upgraded to a suite from a standard double when we got there (although we were not told this initially and only found out later). The room was fabulous, food great (good portions) and reasonably priced (we ate in the bar), drinks not really expensive, good selection of food for breakfast. The jacuzzi bath was not working which we were really looking forward to and when we complained about it noone seemed to know whether there was anything else we needed to do to get it to work, toilet was not secured to floor or wall and wobbled heavily when you got on it, television made a terrible chirping noise and the sound kept going off. a lot of the staff were young and didn't really seem to know answers to questions when asked.
The receptionist was very cheerful and breakfast was good although the waitress was not very cheerful. No lift, no offer of help with bags, there was a disco until 9.30pm which was loud in the room. Generally the room was ok but the beds could have been more comfortable and queen beds would have been excellent in a twin room.
Restuarant good value for money. Breakfast good times and selection
reception staff very polite, clean environment poor noise insulation from other rooms and guests.
The room was quirt and comformable Food was limited and not very applitising. In addition the room alarm clock went off at 12 midnight and the room next door at three mins past midnight. Cleaning staff with a sence of humour not appreciated
The size of the executive suite .the well appointed furniture.The quiet location.The location was exellent for moving onto to North Wales
The convenience of the hotel and the disabled facilities were particularly good.
I enjoyed the relaxing atmosphere and good food We could not get a drink after 11.00pm at the bar not even a cup of coffee.
The ambience of the bar / lounge area. There was no where to relax after dinner as all areas were taken over by tables. Because of the wooden floors, it is noisy if you are located on teh ground floor. Carpets in the upstairs rooms would help.
beautiful setting & lovely rooms, furnished to the highest standard
The staff, the setting, the meals were all excellent. Nice to have my dog able to join us in the hotel. I have no faults to find at all with the hotel
Very pleasant surroundings. Nice food, comfortable clean room No, except that its a little confusing when you arrive to know where to find the reception area. We were charged for someone else's meals and stay instead of our own, however this rectified speedily oncec it was pointed out.
Very friendly staff and good food. Lovely location. The room we were initially shown to had not been cleaned or made up. However, we were immediately upgraded to an executive room as recompense, so no real complaint there.
pleasant and friendly staff,clean and cosy room with amazing views
Only issue was the the internet was down for the first 2 days. We booked here specifically for this as we work while travelling and this was a problem for us.
We enjoyed the food and the rooms and thecountryarea, we weren't too impressed with the narrow roads for our big rental car. All told we all thoroughly enjoyed our stay
The rooms were lovely; really well decorated and very clean The complimentary breakfast was not very generous
Friendliness, excellent food and superb surroundings.
The hotel was in the centre, good food, great staff, And next time we go back to chester we are going right back to the pied bull
the location and the shower the missing remote, the lack of hairdryer and shocking breakfast.
a lovely traditional pub, and the staff were all very friendly - the food in the restaurant was excellent. The room was a bit lopsided but to be honest it added to the charm of the place so we actually quite liked it.
Evening food value, and good rage of Real Ales Poor service at breakfast.
old world charm. we booked the 4 poster room which was very good. food was only ok. could have been better.
City center location is ideal for shops, bars, restaurants. Street noise at night (we stayed on a Friday night). Breakfast was extremely slow - 30-40 minutes wait time. Corners of the bathroom floor looked as if they hadn't been cleaned for many years. Cleaner knocked on our room door in spite of 'do not disturb' sign.
friendly staff we had lunch there and was very good breakfast was poor , and we had to wait 30 minutes to be served
The central location and the "Old World Charm" - very charming and very atmospheric. Also staff were friendly, helpful and service was extremely quick. Breakfast was good and freshly made. Facilities were clean and comfortable. Our room was over the public bar and was a bit noisy - luckily we didn't stay on the Karaoke night! Beer deliveries started quite early (but to be fair much what you'd expect staying in a very old but lively city centre pub).
The staff were fantastic especially Luke the manage,r food was excellent, the beds very comfortable had a great time and will go back soon No it was fantastic
The atmosphere in the public bar and the cleanliness of the room the mattresses were very uncomfortable, we had to use the bed covers to stop the springs attacking us!
Location and comfort of the hotel Breakfast was a bit chaotic and service could have been quicker
Excellent location and superb service as always at this hotel None other than could have done with a week of been pampered !
Hotel was tastefully decorated and re-furbished, and was excellent value for money, we had a fantastic stay! The hotel was extremely warm, even with the windows open, and it was snowing outside!! the radiators were always on full heat!
Excellant location and value for money. The car park is offsite if the weather is bad or an elderly person is with you.
It's central position is the only reason we choose to stay at the Blossoms. However thinfs have improved since the re vamp, although there are still areas that need attention. The light fitting falling off the wall, that needed to be fixed. The broken crockery that had to be replaced, the requested wine glasses that never materialised, the ice bucket that took two requests to arrive, and the non exsistant phone call that we asked for to tell us our room was ready.
Unfortunately we did not stay at the Blossoms, we were moved to the Craxton Wood Hotel and were not impressed.
The location was fantastic, and the hotel itself was beautiful. The staff were abrupt, for example when I checked in I explained I had tried to call on several occasions with regard to parking. The receptionist was very abrupt and said 'I've been on my own all day, alright?' Not my problem as far as I'm concerned. Also, the lift is very claustrophic! and I'm not Claustrophobic!!!
The fetaures of the room fitted well with the period features of Chester. Felt that it may have needed air conditioning, as on the day we stayed it was extremely clammy!
location,room size and cleanliness,choice at breakfast was good.Nice to see a choice of fish. Ithought the price of drinks in the bar were over the top.
the location was excellent, and staff friendly and trying their best. General cleanliness in rooms was poor. toilet filthy on arrival ( was cleaned after complaint )cobwebs on bedside lamps, dust on tables and TV, menu was quite expensive, and very limited.