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Very good location, helpful staff and good facilties.
clean, spacious rooms, good mattrass, friendly staff, great buffet breakfast, plenty of parking, 10 mins walking (slightly downhill) to town centre all of the standing lamps were broken and pushed into a corner of the room so that they wouldn't fall down...
Good choice at breakfast, super quality at dinner buffet. Nice sauna and pool. Good value overall. Nice rooms. Some noise from the heating/plumbing. Water for the showers/bath not that hot. Small(ish) towels.
When we arrived, the receptionist said that dinner would be served until a particular time, but when we came down to the bar (before that time) we were told that we were too late. Unfortunately every restaurant (bar one pizzeria) in the town was closed that evening.
Breakfast was okay. The staff wasn't friendly at all. The rooms were very outdated.
The room was good and it was brilliant that the children had separate beds and didn't have to share a sofabed. The breakfast buffet is great, lots of variety and well presented. I can't think of anything.
Hotel is a short walk way from Monschau - very convenient. Car park spacious. Room clean and comfortable.
Easy access and good location on the edge of Monschau. Good breakfast (included) and buffet style 'one-price' meals if required. Friendly and attentive staff.
Everything was fine, particularly because of the reasonable cost. Staff were extremely pleasant. Only the design of the building from outside and the advertisements stuck on the wall (showing meals, etc). Made it look very cheap and I wondered what I was going into.
Very good location, very nice hotel and surroundings, an excellent place to stay. Breakfast (included) was a bit less (in all aspects) than at other similar hotels.
Its location at (or very near) the centre of Monschau was good. Access via the rather obscure one way lanes around the centre of Monschau was a little difficult and nearest overnight car parking was about 300m away.
Vriendly welcome, a little cold in the room at first, good service. Excellent food, cosy wine cellar No
very old, and authentic, but comfortable
Good location Staff bordered on being rude. Beds are real 'back killers' (I had to resort to sleeping on the floor in the end) and awful 'fluffy things' instead of proper sheets. No tea and coffee making facilities (would expect this as standard for hotels at this price. Although price quoted by booking.com included taxes, I was made to pay a further amount for taxes by the hotel.
comfortable beds and bedroom but very small bathroom..restauraunt has a serious problem in transfeering bills to hotel 2 floors above as no one in Monshau likes credit cards, also all speak german not english until it comes to payment timehard to find the hotel at night so arrive daytime staff attitude suggsting dishonesty in getting meal charged to room
friendly staff, cleanliness, good breakfast with beautiful teaset, good diner prepared with care in spherefull winecellar, location in the centre of monschau we ordered 1 big bed, not 2 singles, but we get 2 singles
The location is good. Nice building and good rooms. Thev staff were friendly. No
Facilities very clean. Staff has no command of English language, while the village is supposed to attract international tourists.
Nice small hotell in a beautiful old building. Clean rooms. The staff was helpful with breakfast earlier than schedule. Good value for money.
Delightful hotel, squeeky clean and large comfortable bed. Very nice staff making one extremely welcome. Nice not being in the centre of Monschau, a five minute walk. Duvetsm, and no alternative.
wonderful location in Monschau, good free parking beside hotel, service and room excellent, breakfast better than average, friendly staff who spoke some English stairs - no elevator- made carrying luggage a little difficult but not impossible. Staff assistance if necessary.
Clean,beautifully furnished. Very helpful and attentive staff/owners. Good breakfasts. Good position just outside village. 10 minute walk to centre.
Excellent service and breakfast. Beautiful and quiet room.
Ideal location for the attractive village of Moncheau.Good sized room, and modern bathroom.Good breakfast. Tired , empty lounge/bar.Price was quoted without city tax, which added to the cost ( not uncommon in germany).
Nice and clean, excellent breakfast 5star for a family hotel. would go back tomorrow. No problems.
This is a wonderful hotel in very beautiful surroundings. The food is good and the owner is very friendly and helpful. We only wish our stay could have been longer.
Everything! The bed was the most comfortable ever! The standard was high overall. The breakfast was excellent and the location is great. We will definitely stay there again. The owners are lovely too. no
very enjoyable relaxing time
cleanliness and comfort
Pleasant staff Tea/Coffee making facilities in room
A pleasant stay in a small friendly guesthouse with a family friendly atmosphere. The staff were helpful, spoke good English and the setting in the delightful, historic centre of Monschou is perfect.
Friendly staff, clean room and good breakfast.
it was old but oke dirty shower curtains
The breakfast was adequate Our room was very poor, we were in the roof space (Room 301) and as such there was no space and no headroom. It certainly would have been very claustrophobic with 3 people in the room (there were 3 beds).
Very pleasant staff, wonderful room - despite Booking.com reservation not rec'd. Dinner was outstanding and well priced. none
nice location, nice building electric equipment faulty. Loose electric wires
it is set in the beautiful town of monschau, beside that i am always happy to be in the company of German people. Friendly helpfull staff.
The hotel staff was very kind and helpful!!
No shower and toilet at the room.
Central location Cannot pay by card
The service is really good. We got lost on the road to Monschau, and arrived only at 1AM, but the receptionist was kindly waiting for us and didn't seem annoyed with it. Excellent breakfeast and superb location, right in the middle of Monschau. The bathroom is very small, large people might have problems with it.
friendly na parking space
The breakfast was great and it was located in the center of town. The staff was very friendly and helpful. The price was very cheap, and overall I think you get your monies worth. Most parking is located outside of town. I came in the off-season and there was a little pay lot not far from the hotel (in town) that was free overnight. The rooms were outdated (very early 80's). The room I stayed in did not heat well.
quiet tv did not work & lounge area would have been nice
proximity to centre of town was not a non smoking room, smelled of stale tobacco
Excellent Breakfast. Very friendly people. It so happend we had a very heavy suitcase, and there was no elevator :( , Without that suitcase I would not mind walking the stairs.
Food. Cleanliness. Friendly staff. Too far to walk into town. Difficult to find.
The rooms were well equipped and spotlessly clean. The en-suite had obviously been modernised recently and, again, was very clean; soap and shower gel were provided, as well as tissues and a hairdryer - more than we were expecting. We had a meal in the restaurant on one night and this was a wonderful experience - we went for the set menu which was cheaper and were not disappointed. Cannot fault the hotel. My only concern was the fact that there was no reception between 2.30 and 5.30 but we rung the number displayed on the door and Klaus Zimmermans could not have been more helpful - we had no problem gaining access.
hotel on a hill just outside town our room was in the gods nice room very clean 10min walk vertical to town fine for our younger legs not so good for our friend who has arthritis.... I loved breakfast silver service made a difference to the buffet style we had been use to the past 12days others not so keen. Would recommend as a stop over. not good for people with walking difficulties
As I said above, the welcoming reception and general attention to detail plus cleanleness and excellant food the synthetic filling in the duvets
New renovated and clean room with good hospitality of staffs. Missed to have dinner at Hotel, but enjoyed good breakfast. Bit far from the town but by car no problem.
The room was clean, if small. The food was very good but the hotel may be better viewed as a restaurant with rooms rather than a hotel. We had problems checking in and arrived at 4.30pm to find the place locked and the owner out.
we liked the location, the cleanliness of the whole hotel, also we liked the way the staff there treated us, we will definatly use this hotel again
Wonderful places, good cooking and very nice staff, thank you so much for your hospitality.
quiet, small, cosy. Very good breakfast. Comfortable and very clean room.