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The gave me a smoking room instead of an non smoker , keep in mind I have asthma and my son. The night we check in decided to stay two nights they guarantee the same rate but in morning different staff charged us more.
I needed a room for one night. I need only a place to sleep without any amenities and at a reasonable price. Nothing of particular note.
The location was good by everything
Big Room. Visibly Clean. Spiders!! Breakfast is Coffee and those gas station donut things.
NOTHING THE MANAGER TRIES TO POCKET THE MONEY ON A CASH ONLY BASIS. FIRST REFUSING A CREDIT CARD THEN OFFERING A REDUCED RATE IF YOU PAY CASH. THIS IS THE SECOND TIME AND THE LAST TIME WE WILL DEAL WITH THIS SCAM ARTIST.
Price was ok The phone in the room did not work at all, could not get a dial tone or call the front . The remote volume buttons worked only sometimes and the volume buttons on the TV were locked so when the remote decided not to work you could not use the TV buttons.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
1st of --the owner&his family--need to take some classes in business &hotel!i know they own the place,but if it wasnt for hard working Americans,like myself--without customers --no hotel..&;i was really upset before i checked in,because that wasnt the#1
The lady in office and TNT channel to watch playoffs. The man in office rude.My boyfriend is in a wheelchair,after his bath we needed more towels they would not give them.We paid with a credit card and still had to put $50 holding fee.The blanket had holes.The heater smelled awful.There was a bug in tub.
The hotel was very clean and comfortable. The staff was friendly. The fridge did not seem to work. It was not important enough for me to bother calling the desk about it. The location is not stellar but it is very convenient to the highway.
Close to the freeway They don't tell you that they charge 50 dollars deposit.
Very clean, new-feeling, well-appointed rooms. Excellent, smooth bed linens. Great bedding: the only time I can recall any hotel's blankets being heavy enough! Also very nice that breakfast was included, tho' it was carbs only. Coffee was good. Would have been perfect with the addition of (even) hard-boiled eggs. Being right across from the ice machine & the office's night window (Rm. 17), it was too noisy if I left my window open. Was ok with the A/C running & window closed, though. Bed was a little too firm for my taste, but the great bedding more than made up for that.
Super clean, close to nightlife, newly remodeled smaller rooms/bathrooms
beds! very restful sleep room size is very small
Very comfortable beds. Surprisingly clean and modern. Very happy with the stay.
The price There were stains on the sheets, the walls the bathroom and the room itself were disgusting. There were cockroaches and the staff was extremely rude.
nice room brekfast
Good price. good location for short stays
The price was really good, the room was really clean, but the breakfast was really poor, just coffee, muffins and orange.
Soft bed, very nice staff, No bad points
It was comfortable & had good air conditioning There was ants. Coming in from the sink
The young ladies at the check in/check out desk were nice and professional. The grounds were neat and clean. There was no toliet tissue in the room, had to track down housekeeping. Both beds had stains on the sheets, my bed had what looked like black mascara smudges on the upper head part of the sheets (covered by the pillow). My friend's bed had "something red" what looked like blood on the upper part of the sheet and her bedspread had rips. One reason I chose this motel is because the picture shown on the website was so pretty (I forgot that could have been any of their rooms and who knows how old the pictures where). And lastly, the issue that was of most concern was that the bathroom had lots of little ants crawling around, both on the floor, on the walls and especially in the bathtub and bathtub walls. Not sure if I would stay there again, since I don't know if all the rooms are like that.
Comfortable beds. Being on the second floor, we are in our 70's so not fun carrying suitcases up the stairs.
Quiet & very convenient to all locations. Very reasonably priced. Key didn't work at first. Had to wait for staff to return from break to get it taken care of.
I liked the location and it was a good value. On top of the quoted rate they required a $100 deposit that I won't get back for a few days. I thought this was odd.
Liked how comfortable bed was and cleanliness How far it was from Tyler mall
location was the deciding factor. I booked a King bed for which a premium was charged, non-smoking room for which I had to sign a waiver ($100 if we violated). For one the room already smelled of smoke so we changed rooms, then the king bed was actually a queen (they argued that it is a standard king, and that there was no queens or standard booking option, which is clearly not the case, see kayak) therefore no money was refunded for the premium . It was extremely noisy, we could hear the neighbors and anything going on outside, the fridge inside the room made lots of noise (I unplugged it) and the AC unit did not really work (it was very loud as well and it was difficult to regulate, either it was on full power or off). The breakfast, they may as well not offer any, or call it something else. The staff was not helpful or accommodating at all. I would not stay here again.
It was a great deal for the price! Overall the room was great. Mostly everything was updated and the furniture was very comfortable. There was even a little basket with the toothbrush, razor, and other essential items.
The bed was comfortable They didn't open the pool until 10 a.m. so I didn't get a chance to even sit in the hot tub before we had to check out in the morning.
Took us FOREVER to check in, then the key they gave me was for a room that was already in use!
Nothing Bad staff bad service..all bad Never stay there..
They had a microwave and mini refrigerator Flat screen HD TV Very hard rough towels Baby spiders on the roof in the light bulbs Blankets were also uncomfortable
It was close to anything I needed....it was very quiet and the staff helped me with anything
When first getting there i thought from the outside that i had made a mistake. While checking in the staff was friendly and hospitable. When entering the room I thought the worse and to my surprise the room was outstanding. Hardwood floors in the room and tile in the bathing areas. They were just putting in the HD and the scent of the room was basic but welcoming. The only thing I didn't like was their mandatory cleaning around 12pm-2pm. You are required to leave your room for the cleaning. So if you are staying more than one day you will be expected to leave. but when you return your room will be cleaned and fresh smelling.
Very very clean, family run, nice area close to alot of shopping. Everything walkable. Quiet.
I liked the fact I was upgraded to the jacuzzi suite. The bed was also very comfortable with a good TV setup. There was no staff available to check me in when I arrived I literally had to seek someone out when I arrived. This occurred again upon leaving. When i would ask cleaning stag a question they didn't speak enough English to even understand this is not something which I'm opposed to however in a touristic setting where staff is already scarce I wasn't impressed. Also the vending machines had little options to begin with so when half the options including water was sold out I was ready to leave.
Clean, big rooms. Relatively quiet. No restaurant on premises or near.
Nice staff, clean rooms. Will definitely consider staying here again.
The room are excellent
Close to downtown area. Location.
The location is close to the high way easy if it's just to continue traveling. The breakfast is simple but ok. The door was almost falling apart, I guess with one shoulder push it's open. Because it's close to the high way you can hear the cars driving on the high way but when tired as I was it's no problem.
Convenience, location to food gas stations outdoor shopping center and centrally located the word actress to Big Bear San Diego Palm Springs or LA is all done by about an hour-and-a-half travel several fast food restaurants located within walking distance along with a sit-down restaurant a car dealership with you want to look at Fords right across the street
The Clerk at the desk when we arrived was great, She was friendly, and she called our room to see if everything was ok. The person on the morning shift also was very kind. There were eaten Sunflower seeds at the bottom of my bed.
Got an upgrade to a king size bed. Great deal! Nice bathtub jacuzzi style.
The women at the check in window was so very RUDE. There was no Hello, how are you, ect...asked for my name, and collected the money then shut the window...I had to knock and ask for an additional pillow, she says there are none available....Absolutely RUDE
I liked the cleanliness and size of the room, as well as the courtesy from the hotel office staff.
staff would not let person i was meeting into room and they had to stay in lobby for a until I arived
Absolutely nothing Staff was unfriendly, only had a 24 hour room key that would lock you out, bed was unbearable to sleep on, not clean, small, ghetto surroundings ie drugs and prostitution and police showed up. Small bathroom.
Was close to UC Riverside The walls are very thin and the people upstairs were very noisy all night long and you could hear the traffic. The sheets were not clean and had stains on them .
Clean, quiet, and cheap.
Enjoyed the stay quiet, location was good and price was great. Only thing i think it could use some new paint on the inside but that's about it.
Seems like someone has tried to clean it up... But it's in a hellhole of a neighborhood. Walls were VERY thin, and our neighbors were not upstanding citizens. Whole place just sketchy.
nothing The room was highly infested with roaches.
I absolutely have not one good thing to say about this hotel or location! The room was not very clean at all! I figured if i rent a room i would be able to sleep in but that was not the case at all the curtains closed didn't even matter the sun beamed through the room, my wife shoes held the curtains closer to the wall. On the website it never said it was under construction so hearing the loud noises from all the machinery was beyond annoying!! The room was filled with roaches, the tv remote had no back, the batteries were held by tape, the shelves were extremely filthy. My wife did want a refund she said it was beyond ghetto but since we booked online we were told we couldnt have a refund. Never will i ever stay there again and the pictures online looks nothing like the actual hotel in person!
It was close to great golf at Tukwet Canyon. Good hbo tv available Breakfast was poor - limited menu and very sugary.
it was clean I'll give them that much but they seriously need to do some upgrading I've stayed at this hotel before, but this last time the quality has gone down. They used to offer a cable package, but now there's only like 20 channels. Their Wi-Fi is also so slow and the signal is so weak that you can't even use it. Don't plan on staying here if you want to be comfortable in your room. I had to check out early and go to the hotel down the street "Americas best value one". This other hotel was much nicer and the price was cheaper