Pros: liked the fact it was actually a Ford Escape we got and not something else in that category. Also, service was quick and easy for renting and returning. They were also opened on Sunday. That"s a plus.
Cons: The brakes screeched when pressed
Sep 5 2016
Pros: The person at the counter was quick. no problems what so ever. I also asked if he would give me my trip A discount and he did. Great service.
Pros: I got a free upgrade because they didn't have the car I reserved.
Cons: The car was not ready at my reservation time thus delaying my departure. It only had a third of tank of gas so I was further delayed taking it to a gas station. I declined insurance coverage, which they noted on the contract and I initialed on the waiver. They charged me anyway. I missed it when I checked out, but called back that day and they had already, convieniently, lost the paperwork! They promised to call me back, but never did. Incompetent or dishonest? Whichever it is, this is not the place you want to rent a car.
Oct 16 2016
Ruined my boyfriend's trip out here
Pros: Not very much unfortunately.
Cons: There wasn't a car for us, the computer system was down, they wanted 200 extra dollars for the rental. They wouldn't take my credit card because I didn't live in the city. For 3 days I tried to get it worked out then I get to the rental place to pick up the car they confirmed for me, and they wanted almost 500 dollars for the car.... I didn't get the car and I stuck for my boyfriend's vacation. This was a horrible awful experience. Would not recommend it to anyone.