Would you like to save as your currency permanently or for this visit only?
Clean, staff was very helpful and friendly. Our stay even included breakfast. Will stay there again! Can't complain about anything.
Location staff Carpet could have been cleaned better
Outstanding value for money!! A World traveler sends.
You are able to 'smell the clean' at this Inn which is something you are able to immediately notice. This is not a chemical smell but a very comforting, clean, and refreshing scent. This Inn feels like home and has the most comfortable beds I have ever slept in when lodging on vacation. Most of what you may need or may forget when vacationing is accommodated for and the staff is very friendly. This was my second time staying at The Country Inn of Lancaster and after this second wonderful experience, just as the last, I will not stay anywhere else! The only thing I can think of to write here is that, as a country inn may have, the floors in the lobby are very slightly uneven due to a rustic-feel which may make walking through with walkers or wheelchairs momentarily uncomfortable but this is not the only entrance and I am certain that the staff can accommodate any need!
Room decor Areas need updating
loved the room....quilts and such gave it an Amish feel...porch with rocking chairs...very comfortable beds...slept great...will stay there every time I visit that area...staff great...very clean no dislikes
On Rt. 30, close to the shopping outlets. Breakfast provided. Homey atmosphere.
was a little disappointed in breakfast from the reviews i thought it was a hot breakfast with eggs etc... They did have eggs( hard boiled) I specifically stayed there because i was looking for a good breakfast for my family everything else was great but the breakfast was not what I thought it would be
Cozy country atmosphere. Rooms were spacious and clean. Pool and hot tub was great. Sink and shower filled up and drained extremely slowly A fitness center would have been great.
My family stayed 2 nights~the beds were perfect and the room was clean. The folks working there were polite and efficient and friendly~loved the pool & hot tub. The adjoining restaurant provided room service~excellent food at reasonable prices. We will be staying there again :)
Breakfast was good. Friendly staff in the dining area. Room wasn't very clean. Mattress sagging and in need of replacement. Only one tiny trash can for 2 room suite with a kitchenette. Front desk staff unpleasant, and indifferent at checkout.
Nice pool Not clean, bandaids on the walls. Unprepared for breakfast. Long lines, no forks, no oatmeal, poor fruit. One waffels machine for a full hotel. Had to skip breakfast.
There is nothing I liked about this hotel Where to start, the 1st room they put us in didn't even have furniture in it, the 2nd room had no hot water and the phone didn't work, so they gave us a key to a room for showers that was already occupied , then the 3rd room they put us in didn't have cable, and this last room has hot water, very poor cable conection and no wifi, I asked for a refund and was told they couldn't because I booked the room theough an outside company... this experience has ruined our weekend, we paid money to attend a function we couldn't enjoy because the stress of the room nightmare
The staff was very nice. OK if you are a worker looking for someplace to sleep but not for a vacation stay.... Common areas dirty and worn out. Room had broken chair at the desk, headboard on bed was not secure to anything and almost fell down, several lights were not working. The common areas very poor and need of complete makeover with some paint, new floors etc... Pool water was green and I would not even go into the pool. Inexpensive but if you can afford something better you will be much happier. Last time for me at a Day's Inn.
The heater unit worked well, it was a cold night in 20's. The facilities were a bit older, but clean. The bathroom had no fan which was causing the ceiling in the bathroom to peel. The breakfast was limited, but good. The dining room was very clean and pleasant. I could hear others conversations through the thin walls. On Saturday night (8-10pm), many people were rowdy, out side yelling. The environment became very uncomfortable as I needed to leave for an event.
The pool was nice. Had to relocate to three rooms to find a suitable one. The first was supposed to be non- smoking. It wasn't. Second one had a leaking, iced up A/C unit. Third one was OK. Staff seemed bothered with their responsibilities.
I see they have improved the rooms cleanness and courteous staff. I enjoyed my stay. I am planning on holding my next event at this location because you have a social Lounge.
Location near downtown Lancaster - Was told by staff drinking tap water not recommended - Water leaking around toilet with water stains - Broken shower faucet - Mold in bathroom - Room not clean - Door did not close all the way - No shower exhaust fan - Neighbor can be heard clearly through vent
Nothing Place is creepy, employees don't give a crap about customers.
The location is good and the cost reasonable, but still overpriced considering they put nothing into keeping the facility clean and updated. The rooms are in disrepair, including rotted baseboards with mold in the bathroom.
We enjoyed the convenience of our downstairs, outside room near the dining room. The breakfast is a wonderful way to begin our day. There is a kind lady in the dining room who is so very friendly and brings around hot, fresh baked cookies on the weekends. We found out she walks 40 minutes to and from work every day. All of the employees are very accommodating. We stay here every time we come to PA to visit our son and his family.
No soap was available, found a couple bugs in the room, shower head was loose, wall socket cover was damaged, sheets had stains
The overall design, comfortable beds, free breakfast, friendly staff Knowing where you were allowed to park, finding the main lobby - we drove passed the entire hotel a few times
Very nice feel of old and new combined. The hotel building is a gorgeous piece of history. It's remodeled to perfection. The neighborhood is not the best although we were able to walk safely from the hotel to downtown Lancaster. I wouldn't do the walk a second time. Hotel is located just a short drive to many amenities. I would stay here again.
Lots of business travelers. Upper end place for town. front desk very helpful and a beautiful young lady. Bar was pretty dead . went out to a few of the local spots within walking distance.
Delightful bed Coffeemaker Toiletries Inconvenient outlets in room--and a lamp without a switch that only worked off the wall switch. Paper and plastic cups = downmarket
The charm and atmosphere of this hotel were present from the point we first set eyes on it. The restored factory look pairs rustic/historical elements with a chic sense of modern decor. The rooms were spacious enough, but still felt cozy. Continental breakfast was great- featuring goods from the on-premesis bakery. The Cap and Cork Restaurant / bar was also a nice stop, on par with many of the major dining locations in the city. My fiance and I actually spent some time just walking though the hotel, checking out the old parts of the building, and getting a sneak peak at the ballroom / reception area (gorgeous!). We've already planned to go again! The only minor complaint was locating the hotel. It is not far from a major road, but the hotel building is part of what used to be a large factory complex. The rest of the complex was turned into offices/shops, and the hotel sits back behind them. There are also 2 entrances, one of which takes you around the back of the building, which may be confusing your first time.
we were well taken care of during the blizzard. Staff was very accommodating. Restaraunt good was very good. Wishing they would've actually opened the Restaraunt and served breakfast for those of us STUCK bc of the 32" of snow. Continental breakfast gets old fast and is unfulfilling. Also, they could've offered a discount on food and room feed to those of us stuck there. I asked. It wasn't an option. Floor creak when someone is room above you. You hear walking, showers, and toilets flushing.
The old building has been put to a fabulous new use. The old beams, woodwork and bricks are very interesting. The toiletries and lines are great quality. We could hear our neighbors in the middle of the night. A man checking in at the same time as us asked for a government rate, that was $40 less then we paid. How much subsidizing do we have to do?
Clean room. Nice open feeling. Liked the historic feel to the hotel. Mattress was terrible and eliminated a 4 star rating.
The hotel was beautiful and in a great location. The staff was friendly and helpful. The rooms were large and clean. We loved our stay and will go back. The restaurant had great food and the bakery was wonderful as well!
Everything was good.Relaxed atmosphere and staff very helpful and pleasant. No local taxi firm as such,but staff did everything to get us one.Not really the hotel's fault but we were let down by one that we had booked night before we were due to checkout.In fairness hotel staff sorted problem for us.
The shuttle that took us from our hotel to Hershey Park.
has a great location, clean, well run and cared for, would stay again could use updating but location, cleanliness and value make up for that
Fantastic location and thankful for the shuttle to and from HP. Love that the hotel hallways smell like chocolate! Gym equipment is outdated and the breakfast is cleaned up for exactly 10. Not a minute less.
Front desk staff wasn't very pleasant .
Allowance of pets was a real plus. Front desd staff were very helpful. Room did not get made up on second day.
Pool open late. Covered free parking. Clean. Chocolate smell in the morning was awesome !! Breakfast was great, but extremely crowded and crazy. Layout could make things run a little better, as well as moving tables a little further away.
Proximity to Hersheypark and area attractions; indoor pool (for the children); the staff was helpfu; and friendly; shuttle to the park.
Very Close to the park with free shuttle. Free breakfast was not too bad Pool was very small. Also our room had cracks and water damage to the walls and ceilings
Close to Hershey Park - free shittle there, too.
The shuttle drivers were especially friendly and prompt. The front desk staff was helpful, especially is providing a list of local restaurants. The wifi didn't work in our room, despite assistance from the front desk staff.
It is conveniently located near all of the Hershey attractions. The room had a refrigerator to store the chocolate. Too much noise from other guests in the halls and slamming doors. Lots of kids running around and partying adults.
The hotel was great. Great location. Clean. Nice staff. As nice as any Marriott we have stayed in. Restaurant was understaffed and food was not up to Marriott standards. We could have purchased better food at any of the other local restaurants within walking distance.
There for a dance convention with my daughter. The hotel was fully booked but the staff did a great job of managing a large number of guests. The elevators were a problem since everyone started and finished their workshops at the same time of day but they could not control that. You must always have your room key since elevators won't go up or down without a swipe.lots of shops and restaurants in walking distance. Room was fine, clean and not too small. Quiet as well.
Location I didn't sleep well because of a fight in the hallway that took the hotel stuff way to long to resolve. Also I'm a platinum member and was unable to get a king room that I requested.
Location and value Wifi was so as molasses
staff no refrigerator for important medicine to be kept cold plugs for computer behind cabinet or behind lamp table involves unplugging making clock not work or unreachable telephone not working when entered room no bar in bathtub to exit for slightly disabled person paltry breakfast no writing paper in room
Very welcoming and friendly staff. Great location and nice room. Perfect place to stay and experience all of the downtown options for dining and drinks. Free breakfast was lacking choices.
Bathrooms were too small and tube was not clean.
Quite good value in a convenient location. Needs more convenient electrical outlets.
location Old hard boiled and stale toast for breakfast , blood and fecal matter in shower , and roaches
Location, friendly helpful staff, clean, good breakfast
Room was nice. Price was good fpr the area. Hotel was clean. Parking was affordable. Refrigerator did not work well
Room was spacious. Staff was friendly and helpful. The breakfast was very limited. Bathroom door was in the way of bathroom.
We were in town for a wedding that was held in another hotel that was booked. I was pleasantly surprised by the Hotel Lancaster. Sometimes you don't know what you're going to get when you book online. It was as beautiful as the photos on the website. The room was clean and the bed and pillows very comfortable. Although it was brief, we had a very nice stay.
The front staff was very helpful and accommodating, i also found them to be professional yet down to earth- a combination that is getting more and more rare. Room was nice, and clean- bed was comfy.
The room was clean. Easy to get around. Great restaurants close by. No microwave.
The breakfast was good, out girls enjoyed the selection. Or stay was expensive. We came with 2 little girls the night before a day at Hershey. I thought the staff would have been much friendlier. We paid $400 for the room, they could have at least given the girls a Hershey kiss or a map for the park. Our room had 1 small bottle of conditioner and 1 small bottle of shampoo...there were 4 of us in the room. My daughter went down in the morning to get more and was scolded by the woman at the desk for being without an adult. Our stay was okay, and I feel 400 dollars is too much to pay for just okay! I expected more being that it was a Marriott hotel.
The staff was very welcoming, helped me and my family with everything we needed and answered all questions quickly. Can't say I didn't like anything all good reviews and thoughts here.
The place was very clean. The staff were very nice. Easy drive to outlets without having to be on the main strip. Didn't get very good sleep because the mattress was too firm.
Hotel had no hot water. They did not notify us when we checked in or I would have gone to another hotel. Staff was very indifferent to this fact. We were part of a larger group staying here and other people had to have rooms changed due to double booked rooms and doors that wouldn't unlock.
All staff we super friendly and accommodating. Spent 5 nights there. Great outdoor patio bar area- good food reasonable prices. Need new equipment in workout room either out dated or did not work- only negative - easy location to everything
They were very nice and accomadating to my family. Very clean and we'll kept! Everything was a walk in the hotel. Should of put this closer together.
excellent main restaurant matresses need replacement
Location was ok Elevator out of order. ATM out of order. Soda machine out of order. Staff self absorbed. Very unfriendly and no help at all. Way over priced for this type of hotel. Will never stay there again.
Staff was very helpful; I changed from a 2-bed to a 1-bed king size room with no red tape about 4 days before our stay. Also the day before asked for an early check in with no issues; we then asked for a check-in even 2 hours earlier than originally planned with no issues....we had to do some ironing before a wedding. Great parking, lots of room, and there is a restaurant right there...not sure if there is any free breakfast or not though. Very clean hotel though. The elevator is on the extreme end of building. Also there is a unique smell in the hallways. Be careful using the sink and especially showering because the water goes from warm to VERY HOT when turning the handle only minimally!!
The suites are enormous. The staff is very friendly. They have free hot tea, coffee & hot chocolate in the lobby 24/7. To quote my girlfriend, "This bed is heaven." There wasn't really much I didn't like except the TV was incredibly far away from the bed, but you can pretty much chalk that up to the size of the room.
Location was good. Staff was courteous and pleasant.. Room was sub-standard for the price. Bed was "thrown together" every day. Bed sheets were thread bare and did not fit well. Bunched up and was terrible to sleep on. Air conditioner blew directly on us while in bed. Bed should be on opposite wall. Very uncomfortable and LOUD!
Room so dirty. Sheets were not cleaned after previous guest. Blood stains on pillow and sheet and random loose buttons in other pillow. Bathroom had stinky floor with mold growing in shower. The room door was broke at the door jam making it very difficult to open at times.
The room was very spacious and clean the free breakfast and newspaper was a nice perk.
The front desk staff were helpful and courteous The large number of animals in the hotel. The fact that we had a room that had been inhabited by animals to which I am very allergic. And the fact that every dog (and there were many) that we saw was obviously over the 25 pound advertised weight limit. One woman had three dogs that probably combined topped 200 pounds.
Staff was friendly and efficient. The heat in my room was not working when I arrived, though the issue was fixed quickly. The office chair was stained and dirty, and when I went to take a shower the water was brown for the first few minutes. Also had difficulty with noise. The room next to me was full of young kids with their parents in an adjoining room, they were up late jumping off of the beds onto the floor, and at 2am someone started blaring music in a room down the hall. However, neither of those issues is the fault of the hotel, and they did look into the loud music when I called.
Friendly and helpful desk staff. Bathroom wasn't very clean and the beds weren't comfortable.
The location is good, but this was my first time ever at a Windgate/Wyndham, and I will never stay on one again. The shower was moldy, and the fabric chairs and one bedspread were stained, so we had to use bath towels to cover them in order to sit down. Worst of all, when we moved the ottoman to sit on one chair, there were remnants of food and paper from the previous tenant of room 121. Clearly, the manager never checks the housekeeping work!
The room was large and comfortable. We could control our own heat.
Rooms were clean BThroom had some pungent smell but over all ok See above plus there could be bigger breakfast area Was crowded for breakfast
Could have a refrigerator with a freezer....shower could have worked better ,,,breakfast could be better
Very comfortable and quiet room Evening receptionist was rather indifferent
Room was clean and the free breakfast was good. Location was great being behind a dunkin donuts, a wawa, and closer to the intersection of 30 bypass. The staff was very friendly.
It was quiet and a good place to stay for a quick weekend get away.
Comfortable at a good price nothing comes to mind
This hotel is obviously very busy, but it is also very well-maintained. The staff is very courteous and helpful. Very comfortable for a business trip. Frequent soccer tournaments in the area mean excited kids roaming the halls in the evenings, and the doors to the hallways are not very sound-proof.
The breakfast buffet was terrible. By the time you get your food to the table everything is cold. Had to wait 15-20 minutes to get scrambled eggs.
Everyone was very nice and helpful during our stay. The rooms were very clean and spacious. The indoor pool was so nice. Our kids loved it. Thanks for a wonderful stay. The breakfast buffet could have had more choices. It took a while to get the special orders for breakfast.