Carpet was damp and musty
Pics are very deceiving
The expedited maintenance service and having a confirmed reservation. Air conditioning was good. Proximity of beach and hotel.
Though I was fortunate, there were many people waiting in the lobby whem I arrived to get a room or were complaining about there rooms. One lady was waiting for a room for a over an hour and the gentleman told the lady there were 49 rooms that meedes to cleaned and that it takes awhile....The rooms smelled terrible. I booked 2 identical rooms and both were different from one another. Tvs were dated, bathrooms were too small. There was no shower curtain in the bathroom and a missing light fixture. Maintenance handed me a curtain to put up myself and as far as the light fixture...maintainance told me they are beginning to phase them out of the rooms. Finally parking was very difficult.
Save your money
Strong odor of Marijuana, the halls were so hot, we supposedly have a free rental DVD to watch when we got to our room the DVD player didn't even work and the TV was fuzzy. The indoor pool and jacuzzi room had the strongest smell of chlorine. It also said the it was opened from 9am to 10 pm when got there it was about 4pm and the door was closed. Also only one maintenance guy on 2nd shift for 3 buildings.. The FIRST & LAST TIME!!! Never Again!
Great beachfront location. Close to the boardwalk. Exterior of build and grounds well-maintained. Excellent parking.
Housekeeping non-existent- our room was never cleaned once during our 4 night stay. Many interior maintenance issues: clogged sink, loose toilet seat, broken shower faucets. Janitorial staff brought dumpsters of trash down in the passenger elevator with the guests onboard - YUCK! People on our floor were taking their own trash out because housekeeping wasn't doing it. In our opinion, with the exception of the pool guy who was amazing, the rest of their housekeeping and maintenance staff should be fired. Also, the wifi was useless. And he cable tv reception was always fuzzy.
I liked the cleanliness.
The onecif the staff member was no friendly...
Don't expect much
The location was close to an event I attended.
Everything was dirty and outdated. Ocean view is not enjoyable because the balcony is so ghetto looking. This hotel is ghetto.
It's was ok.
I love the how would Der full the maintenance workers were. They were friendly and willing to go the extra mile to make sure everything was the best they could for us. The cleaning people were fairly friends day too. It was within walking distance to food and the boardwalk. The beach was clean and enjoyable. You can get free red box videos while staying.
The WiFi doesn't work at all. It did t matter where we were we. Old not use the WiFi. Therefore we couldn't do any of the work we needed to do. Since it was advertised it was very aggravating. We had to use our phones as hot spots, using our data or go to Starbucks. This is not convenient when you have work that needs to be done. The rooms are way out of date. Though they were clean, they may have never been upgraded since the building was built. The pool and lazy river were dirty.
View was great room not so much
We enjoyed the view of the ocean and the quick beach access. We did not enjoy the broken heater/air condition unit. The toilet hose springing a leak and soaking everything. Tv did not work and the hot water in the shower was out for two days.
Heat did not work toilet problems we were ignored because we booked through a travel agency and not hotel
The location is top notch. Easy access to beach and other food and activities.
Room elevator dirty- roaches in bathroom, sticky sheets, lots of smokers everywhere in hotel, pool.
Do not stay here!
On the beach
Dirty, found several long hairs in the shower. Someone's left overs were still in the refrigerator and it smelled. It took the refrigerator over 24 hours to get cool. No ice in the ice machines (they had two). Out dated. Only one elevator and it was very slow and old. I tried to get my money back, was refused. No internet access even though it was listed as an amenity.
This hotel had no iron or ironing board in the room. You had to put a deposit down to get. It had no coffee like most hotels. It only had a coffee maker. When we got there, the phone didn't work, 3 out of 4 burners on the stove didn't work and the coffee maker was leaking. The pictures on the internet makes the room look great. But they were not.This was a third world hotel. The party I was with had bites all over the body when she woke up in another room. The hotel moved them to another room and said it was bed bugs. The GM was supposed to meet with them and didn't. Then the hotel reversed and said they didn't have bed bugs.
With a stay at Sandcastle Oceanfront Resort at the Pavilion in Myrtle Beach, you'll be on the beach, within a 10-minute drive of Broadway at the Beach and Anderson Park. Featured amenities include express check-out, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
Based on 2,358 reviews
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