Would you like to save as your currency permanently or for this visit only?
location is great Had to make three requests over two days to get someone to come and fix the safe. Party with a band, not a very good one, was extremely noisy on Thursday night until 10PM.
View and location Check in was at 4pm but did not check us in until 5:30. They said check in wasn't at 4pm, it just "begins" at 4pm. We were late for dinner reservations and were not told this. Balcony was not clean. cup full of cigarettes, 12 pack of empty beer cans. Room was not clean on one of our nights.
We absolutely loved our stay here!! Very clean, friendly staff, amazing view of the harbor!!
The hotel was clean and staff were friendly. Totally met my needs. I just didn't do anything at the hotel but sleep because I had meetings elsewhere No knowledge of other amenities. Great location.
Very clean resort with the most breathtaking views of the Charleston harbor. The resort was immaculate with fast friendly service. So close to everything Charleston has to offer. Will definitely visit again.
Location was great. View was incredible. Rooms were noisy from the air conditioner and extremely humid. We felt wet almost the entire time. The carpet in the hallway of the 3rd floor where we stayed was dirty and had a very unpleasant odor. The fridge in the room was old and very tiny. No microwave at all. The concierge gave us some bad information and caused us to miss the only chance we had for a particular tour. Overall not a great experience and certainly not worth what we paid for the week.
While the resort has undergone renovation, the Harborside has yet to be updated. The rooms that used to be plush now have a well worn look that leaves it feeling slightly dingy. It also did not help that our sheets had not been changed before our arrival and were covered with the previous users's hair.
The rooms are nice but the carpet in the hallway and rooms desperately needs replacing. The concept of the resort is lovely but it is shop worn ! Too much money for the product!
Proximity to the historic water front of Charleston. Cost of meals
Brand new was in easy access location You had to pay for breakfast it was not included. Pool was not heated so it's cold in the spring
Very new hotel! Nice staff. Pool a little on the small size.
I was surprised to see that there was no breakfast buffet. I haven't traveled much lately, but it seems like for years I've been able to rely on being able to grab I bite to eat (a muffin or something like that - you know, health food ) on my way out the door to my client's office (that being the reason I'm in the hotel in the first place). I was able to get complimentary coffee. But when I figured out that I'd have to sit down and order breakfast, I decided I'd rather go to Starbucks. Or McDonald's. Wherever. So after the first morning I skipped even the comp coffee. So are the hotels all going the way of the airlines - no comp anything anymore?
My grandchildren enjoyed the pool. I would like breakfast being included in my stay.
Nice staff and it was only one week old when we stayed! I think we were the first use of the room we stayed in! The decor was nice and the hotel was convenient to a main road.
The parking-lot. Old A.C., noisy, not enough towels, rooms not clean
Lovely staff! Disappointed that room service closes at 930pm when I arrived in at 1030pm from the airport. The place across the road supposedly only did an 'all day breakfast' according to reception.
Staff was nice, location was amazing, very reasonable cab ride to downtown Charleston The facility was not worth the price at all. A lot of the fixtures were very dusty and the furniture was a little beat up. I paid a ridiculous amount for a very mediocre hotel.
Danielle at the front desk is amazing!, 5 to 8 minute drive to anything in Charelston, Waterfront Park around the corner, 20 to 30 minutes to the beach, Lamont the maintenance guy was so hospitable. This is not a fancy hotel but is a huge savings compared to the same hotel in downtown and only 5 minutes drive. Could use outlets by the bed to plug in your phone, the vending machines don't get filled often enough
I loved the location of the hotel, close to everything and just off King Street, the best shopping in the city. The rooms were spacious and clean, and hotel seems to accommodate a lot of people. The Swamp Fox restaurant was very good for breakfast. A wide variety on the menu with a Starbucks just outside of in, still in the hotel. The hotel is very noisy at night due to screaming and honking of horns on the main road-and I was on the 7th floor. I wish the hotel had a free continental breakfast and that you did not have to walk a block to get to the hotel parking, which is the city garage.
The hotel is dated and worn out. The rooms are small and very old. The bathroom is only large enough for one person and the plumbing is ancient. The hotel is overpriced for what you get. The manager was not at all accommodating when we didn't get the type of room we booked. I would never stay at this hotel again.
Rooms clean, large and well furnished. Staff was great, from the bellman to the valet to the front desk. Starbucks in lower lobby a nice feature. Hallways have some deferred maintenance.
Clean, large room and lobby. Friendly staff. Front desk didn't text me as promised when room was ready, but otherwise ok.
Very good location, convenient to all downtown activities and historic features, clean, traditional atmosphere, courteous staff, reasonably priced, built-in restaurant and very interesting and sociable host with a foreign accent. January 5 was a cold night and the room was chilly with no extra blankets, and the thermostat didn't seem to help. The cost for parking in the adjacent garage seems a bit excessive two half days and one night $17. Kind of like the golf course with $5 green fees and $50 golf balls.
The hotel was in a good location. The Bell staff was exceptional Check in was a breeze. Rooms were clean but a bit older. Older small bathroom A/C that made loud noises randomly. This is not a modern hotel...but that's not all bad.
Friendly staff Paying for parking, no coffee in lobby, no free breakfast
The beds were so comfortable and cozy and we did not hear any of the traffic on King Street on the 10th floor. It was very clean and our view was great. Could not beat the ideal location in Charleston plus a great parking garage. Very nice staff and overall it was a great experience. I will book again very soon. The bathroom we had was very small and reminded me of a cruise ship but we were only there for two nights so it was not a big deal with my daughter.
Great location,great staff,clean gym.Nice room but bathroom is on the small side,very comfortable bed and pillows.great charming lounge with great bartender.restuarant has good breakfast at a reasonable price.First time we've stayed down this end of king st, it won't be our last.Been coming to charleston for 25 years,you can't beat this hotel for the price!
The Frances Marion is to Charleston what the Peabody is to Memphis, the Edwards is to Jackson, Miss., and the Reed House to Chattanooga. All are hotel with history and character. More than that, all the staff at the Frances Marion could not have been nicer. Liked it all.
good location They upgraded our room because they didn't have the original room we booked upon arrival. We were staying 5 days. after two days they kicked us out of the upgraded room and moved us to a room half the size saying that the room they upgraded us to was already booked beyond our current stay. This put a damper on the remainder of our stay at the hotel due to the room being a little too small for two people Also the other guest in the hotel that had business meetings were very rude and arrogant and continually blocked the top of the stairways coming up to the main lobby.
Bedding was comfortable and overall furnishings were updated Small Bathroom
Spa needs help !
Right near shops of King St Home of Charleston Grill, a top 5 dining experience for us Fine luxury throughout hotel Can seem a bit stuffy depending on clientele, but that's who it's for
Enjoyed the ambience and attention of staff. Excellent gym and spa area. Perfect location for shopping and dining. Lack of in room movies.
Our room was on the top floor and absolutely gorgeous from the room itself to the bathroom to the breathtaking view! It was perfect and exceeded my expectations! There was nothing not to like! I'd stay there again and again!
Beautiful facility. Rooms were clean and spacious. Staff was excellent and friendly. Perfect location. Repeated air conditioning problems in our room.
Location is the best thing about this hotel. Valet very disorganized and never anticipating peak times, Had to take my luggage to my room myself.... Over priced for the service or lack of service
Southern elegance at it's best. We had to leave.
Ken, on the Club Floor always provides incredible service. He makes your stay! Frank is no longer there. You will not find a better location, or staff on the hotel side. The spa service is sub-standard, and over-priced. Therapists were not attentive to requests, and hearing complaints about their job because they didn't receive benefits, was unsettling. Urban Nirvana in Charleston offers the best service. Consider opting for their spa at Wentworth Mansion. The service and value trump Charleston Place, any day. Also the spa charged a 20% tip without notifying me, and overcharged for the services rendered. The spa therapists aren't Belmond Charleston Place employees, and are quick in letting you know that.
The rooms was beautiful and completely decked out. The staff was kind, curious, willing to help, and helped us coordinate between my girlfriend and I as we prepared in separate areas of town for a wedding I was in and needed to check in earlier. The room was extremely clean and the staff was extremely nice! No need to go to their bar or cafe, the prices of everything are unnecessarily high just because they are by luxury stores or something. They are $20 for everything, no lie. Do yourself a favor and go to any of the amazing restaurants in the area that you can more than easily walk to!
The hotel is in a great location. Minutes away from the Market and all the top restaurants.It is on the Main Street with all of Charleston's shops. The hotel also has a great bar with piano music and if you would like something more casual, there is a fun sports bar. In addition,he hotel has a beautiful upscale restaurant
Every item in the room was first rate and luxurious. The traffic noise was very loud throughout the night
Not worth the price. Very expensive rooms
Excellent location in the historic area, exceptionally pleasant staff, very comfortable beds. If you eat breakfast every day, get the breakfast package. This made our stay even more relaxing. I would stay here again in a heartbeat. The bathroom was a bit snug. Price was high, but comparable for other hotels in the historic area.
The entire staff----everyone with whom we had any contact---they were all very helpful and anxious to please. The room was not very comfortable or easy to move around in . Bath was very outdated and not easy to use. Not very competitive or modern
I loved the complementary champagne, gorgeous pool surrounded by flowers & superb location. The friendly professional is very welcoming. The bathroom doors are sliding & did not give the feeling of full privacy. The room was not spacious but very comfortable.
Great Location Clean rooms Friendly Housekeeping staff Convenient Parking if not valet Great location to some excellent restaurants I would stay here again Restaurant and Bar in hotel I would not recommend Service poor, house wine limited and poor, do not waste your time there are excellent places right out the door No mooring coffee available in the lobby or at the bar. Was told it would be set up by 6am, but both days nothing between 530-700am
Small rooms, smaller bathrooms, no balconies, rooms badly need refurbished. Dingy looking. Not any nicer than a Super 8. It's conveniently located is the best that can be said for it, but at that price it's not worth it. Stay at the Wentworth instead, only a bit more for an actual luxury hotel.
Everything was wonderful. N/A
Location Surprisingly the staff wasn't very friendly or helpful. They seems very aloof.
great location, great view of the riverfront, very friendly and accommodating staff paper coffee cups in room, walls were a little thin. the couple next to us were loud at all hours of the night. did not enjoy hearing them having sex!
We visit Charleston often and this was our first time staying at the Mills House. It was beautiful! We stayed overnight and loved the location, decor, and the cleanliness. We parked in the parking garage and access to the hotel was very easy. This will be a place that we come back to in our future visits to Charleston. Only small complaint I have was the pillows. They were fluffy until you laid on them, then they became flat and hard.
Location was great! Nice staff, clean and pool was a great bonus :) Would have preferred a fridge in room but not totally necessary. We had a great time so really nothing negative!
This hotel was beautiful. A rooftop pool, bar with outdoor patio, and excellent feature, this hotel was everything I had hoped for.
The pool area was great, and service there very good. The housekeeping service was a bit unpredictable, some days we didn't get our room cleaned and when it did, it was late in the day. Also, once the pool bar closed, there was no where to get a drink on the property which was hard.
Loved the view, the staff, the location, the price...pretty much everything! I highly highly suggest going for an ocean-side room. The view of the bay is incredible. The staff were all professional, polite and expedient with requests. The original listing was out of my price range, but we found an excellent deal for Thanksgiving weekend. Rooms were beautifully decorated. Beds are HELLA comfortable. Had all the hallmarks of a luxury resort. The resort is fantastically situated. It's right next to Patriot's Point and you can walk to the USS Yorktown/Taffey in 5min via the pier out back. If you want to get to downtown Charleston, it's only a 10min drive or a short Water Taxi ride away (accessible by the same pier). The restaurant is a quick walk from the front door; we only went there for breakfast but it was delicious. We didn't have much time to explore or try out the other amenities (spa, pools, etc) but they looked nice! I only have a few items of feedback. Very very nitpicky minor things. None of them are worth a full star deduction, but I figure some feedback is better than none seeing as the place is pretty new. - Toiletries seemed average. Didn't really have a "wow" factor - The room seemed warmer than the thermostat setting. Easily solved by turning it down and opening the balcony door. - TV channel offerings were a bit sparse. Granted you're not in Charleston to watch TV but it could be a bit more varied. - Slightly awkward, but TP quality was lacking. This is rarely mentioned in most reviews, but it ever so slightly detracts from the "luxury" feel. - Bonfires out back could be warmer, especially in colder weather. This one is understandable given how people can be pretty dumb and lawsuits are an issue. Like I said, all of these were very very minor! None of them obviously impacted our trip but I think improving them would add a lot of polish. I would wholeheartedly recommend The Beach Club to family and friends.
Newly remodeled, location, breakfast. Checked in @9:30pm, bathroom very dirty, sand all over carpet& sofa, full house, no other rooms, so cleaned the bath ourselves !!!
We got the room for an excellent price, and hats of to the manager who very kindly let us check in early after a long day of driving. The location was great, the room was comfortable, and the kids loved the pool. We appreciated the breakfast and late check-out. There are no signs tellin guests where the hotel is! We had a man ask us in the parking lot if we'd seen the hotel because he was having a hard time finding it! Also the housekeeping staff asked if we wanted to change our own sheets when we requested a sheet change on the kids bed. It was rude and unprofessional.
The room was very large Everything was very tired and worn. It was not very aesthetically appealing.
The overall vibe, from the room decor to the customer service was outstanding. Everything was clean, the room was better than expected, and the whole hotel was fun to walk through and view the artwork. The customer service across the board really made the experience though. Everyone was fantastic and eager to assist! Only two minor strikes. The bed was almost too comfortable. It was extremely soft and the pillows were softer. The rooftop bar was an awesome experience in the evening, however we arrived for lunch the first day and over half of the menu was unavailable at the time.
Clean, friendly staff, perfect location! Wifi was spotty
Perfect location and an art lovers dream. The room could have been cleaner
The location cannot be beat--the art throughout adds to the atmosphere of the hotel. Bed too high up--I needed a stepladder to get in--the hardwood floors were shined and polished so much that I thought I would slip and fall.
the vendue was wonderful. the staff were firefly and helpful and the room was very comfortable and well appointed. the location was also great. if you want even more character it may be better to say in the 26 vendue building but the advantage of 19, where I stayed, was that amenities were closer.
Location was excellent. Walk to many restaurants, the waterfront, carriage rides and an open air market. Wonderful service from everyone there. Rooftop bar was fun! It was very expensive, room was tiny, no views
Location, ambiance; roof deck No Fitness area; limited toiletry selections; a little noisy ( it's old); you will pay a lot!
Walls are thin. Can hear neighbors
really lovely hotel. The service is what stood out the most to me. Every single person I encountered was top notch (even more so than some internationally-known hotels I have stayed at). Even when there was a tiny issue with my room service (more on me for being picky) - there was no attitude from anyone, everyone was happy to make an adjustment. The replacement meal came in less than 10 minutes with apologies from the chef even! (And the meal was delicious, btw) I even received a follow-up call from reception about 30 minutes after I got to my room to make sure everything was ok. That's never happened to me before. The room was beautiful--dark wood floors, large four-poster king bed, updated bathroom. Top notch service, great location right by the waterfront and some amazing restaurants. Noise: the wood floors are so beautiful, but that means you have to hear your inconsiderate neighbors clunk around on their floors with their shoes on. Perhaps a very sweet note when guests check in (or in the room) that while the floors are beautiful, please be mindful of your neighbors and take your shoes off while in the room." Also, in the morning I could hear everyone's conversations from the hallway very loudly! Size of Room/Bathroom: this is with the caveat that I had a very low rate that provided me with one of the more standard rooms, so it was not necessarily unexpected. For what I paid, it was a decent size, bathroom just decent size as well. If I actually planned to do work while there, I would recommend getting a bigger room as mine did not have a desk.
Clean, well located and relatively inexpensive! Several nearby restaurants, and nice relaxing by the pool with plenty of boats to watch passing by. Will return! Gravel parking area, but??????????
Perfect location, just next to excelent restaurants.
Hidden gem. Easily accessible, great food nearby, wonderful view, and an updated and clean room. Couldn't have asked for more. Everything was great.
Good price. Helpful check-in staff. Dusty gravel and bumpy parking lot.
Close to hospital. Hotel was dated. Heater made a lot of noise. The staff did allow us to change rooms. Elevator reeked of cigarettes.
The location and the friendliness of the staff! The rooms were amazing. Would definitely recommend this hotel to a friend!
Such a beautiful place!
Great location. Musty odor in room and very outdated.
This guest did not leave comments about this hotel.
Location. It is difficult to find, but once found location good. Mattresses need to be replaced or at least turned. Both beds had broken down edges where people had sat. Only one easy chair and it not comfortable. Chair at desk too large for area and always in way. Lobby personnel snarly and curt. Not welcoming or friendly. We arrived hour or so before three and woman at desk was rude and acted as if we were invading her private space. Then we were made to wait until others that arrived after us were checked in to their rooms. Breakfast bacon thin, greasy and over done, sausage not cooked enough and eggs cold. We were there three mornings, but did not eat there after first morning. Coffee packets provided in the room extremely difficult to open when no cutting device available. We would not stay there again.
Good Location Room cleanliness TV quality Noisy Refrigerator (had to be disconnected)
Room was clean, staff was friendly, location was great. TV remote didn't work. Phone in the room didn't work. A/C cut on and off and did not cool the room nearly enough. The room stayed hot, making it difficult to sleep.
Beds were very comfy! Breakfast was delicious. Inaccurate check in time and front desk staff was rude about it. Every other staff person I met was very nice.
Convenient location Rooms have obviously been recently updated Decent wifi Decent breakfast Friendly staff at check in Good value for the money
All of the employee were helpful and very nice. We really enjoyed our stay there. The eggs did not taste very good. All the other food was good.
Staff was extremely friendly and facilities were clean. The gym was very nice.
Location was good. Bed was comfy. Obviously an older hotel with maintenance issues. Major roof leak in our room that was never addressed & we couldn't be moved to another room because hotel was full. Walls were thin -- we could hear people on both sides of us including bathroom noises! TV quality so poor we couldn't watch it. Mediocre free breakfast was packed with people and not enough seating. We would not stay here again.
This hotel was perfect for a quick beach getaway. The room was recently remodeled, so it felt new & fresh which is hard to find in a hotel that isn't super-expensive. It was close to everything...beach, Shem Creek, grocery store, restaurants, downtown Charleston. I would definitely recommend this hotel & would stay here again. Not a big deal, but the breakfast bar could be arranged better for a smoother flow.
The staff was the only thing I liked about the hotel. They were really nice. The beds had hair in the sheets and dirt. Bug in the shower, all but one plug worked, and the shower took forever to drain so really you are taking a shower plus bath at the same time. Canceled the second night and got a new hotel room
Comfortable bed. In a nice location close to restaurants and shops within walking distance. The breakfast was terrible with bad service. Staff could not keep up with breakfast and food was not good. One of the elevators was broken.
Amazing location to Isle of Palms, shopping and eating. Very family friendly suites available with complimentary breakfast and social hour. Thoroughly enjoyed our stay! Room was a bit dated. Older looking carpet and amenities with some rust in the bath tub and a very loud air conditioning unit.
Convince to shopping, cleanliness, & the lobby/breakfast area. When we needed more towels I felt that we had to explain why we needed more to front desk. If we need them, we need them. Why should they question it, ya know? We had four people in each room staying and they provide three towels. This was the only issue we had.
Nice 2 BR suite was a savings as i normally would have booked two rooms. Cocktails and light dinner and hot Breakfast was nice as well.
nice hotel in a nice location. Suite was very clean and comfortable. Quiet location.
Room was clean, friendly helpful staff and above-average breakfast selections. Convenient location. While room was clean it was incredibly noisy due to the a/c units outsider the bedroom window. Had repeated trouble with the room key not working requiring several longs walks to front desk.
We loved the area (Mt. Pleasant) where the hotel was located. Everything in Charleston that we wanted to do and the beach were only a brief drive away. The accommodations were nice. It was nice to actually have a door between the bedroom and the 'living room' where the boys stayed. That doesn't always happen when a 'suite' is advertised. It worked wonderfully for our trip. Free breakfast and wi-fi were great, too! The only negative aspect of the hotel is that the walls are very thin. You could hear everything, like the baby that cried and cried every night we were there. If you are a light sleeper, you might have problems.
Great, big rooms. Super nice and clean. Friendly staff and great breakfast Minor thing, but I was a little annoyed hearing the neighbors toilet everything they flushed.
Nice hotel , front desk did all she could to help! had to take smoking room all you had , it stunk
Clean, friendly staff Beds were very hard
Close to downtown Charleston Small, few amenities and dirty on the outside. I have seen much cleaner elevators in commercial/business locations
Staff was friendly and helpful. Location was great. Guest laundry worked very well. Facility is older.
The room was clean. The staff tried to be helpful and were very pleasant. The staff attempted to placate us by giving us a $10.00 discount on our room. The location is amazing for proximity to historic downtown. The lobby was seedy and unwelcoming. The staff were compelled to treat all guests as though they were untrustworthy. Many guests DID appear untrustworthy. The staff booked us into and gave us working keycards to an occupied room in which guests were already asleep for the night. The staff were compelled to accommodate us in a room that had NO keycards for the door and the electronic lock mechanism would not read any but the cleaning staff's master keycard. So we could not come and go as we pleased because one of us had to always be in the room to let the other person back in. The hotel seemed to attract and cater to a large number of irregularly employed, loud, tobacco smokers.
Not much Everything
Location Bugs in room
Beware. The hotel says that it takes dogs but what it doesn't tell you until you are there is that you must stay in a smoking room -- even after we contacted the hotel and asked about its pets' policy. We will never book another room at the Days Inn in Mount Pleasant.
Nothing Poor staff, air con didn't work and no action taken!! Rooms, smelly and dirty..
The price was right. We planned to stay in downtown Charleston, but for some reason the prices for Saturday night were very high. Since it was a 'travel' day we didn't mind staying a few miles away. The location was pretty convenient for an overnight. We were close to restaurants and stores. They didn't include breakfast. May Days Inns offer breakfast, this one had a restaurant attached. They did offer a 10% discount. The food was okay, but it's tough to screw up breakfast.
Loud party on our floor, lasting late and concluding with cleaning out the beer bottles at 7 am. Only guessing but allowing smoking in some rooms may help bring the party crowd.
The people who worked there were very friendly. The breakfast was ok, would have liked more fruit cut up.
Close and easy access to all areas of interest from the USS Yorktown to downtown Charleston. Terrific local restaurants. Friendly staff. Quiet and very comfortable.
Workers at the hotel were vey nice and accommodating. Hotel was clean and inviting. The room was very comfortable. There was nothing that we did not like about our stay.
I wouldn't stay here again
Location, nice accommodations, value Pillows were uncomfortable
Decent facilities, honestly a better location that I was expecting, and the free breakfast wasn't half bad. I'd recommend! Felt a little rushed at checkout. Housekeeping was banging down our door at 9AM telling us we needed to check out.
Easy check in, quiet room
Leisurely atmosphere Not a thing
Enjoyed stay, breakfast is good. Housekeeping prompt, front desk staff very helpful.
Parking was ample, but there were few trees to provide shade to keep the cars cool. Although not the fault of the hotel, current road construction makes access to the hotel difficult. Once road construction is completed, it will be a very nice place to stay, with easy access to the highway.
room was clean, bed was as comfy as home, pool was nice - breakfast was decent - hotel is in a great location too. liked having free internet too - made it nice keeping in touch with loved ones at home.
Every nice place to stay, close enough by car to historic downtown, to beach and to Patriots Point for ferry. Close to good restaurants.
We were greeted by a very responsive and courteous staff, the room was clean and was ready even though we arrived early. we enjoyed our stay.
The room was very comfortable, clean and very quiet. I would definetly stay again.
The hotel was very clean and the staff is very nice. The free breakfast that they serve is very good.
usually like to stay in the Holiday Inn Express in general...consistantly clean,very friendly staff,and mostly new properties, or extremely well renovated. I try to book HIE if there is one where I'm going and I can get it in a reasonable price range.
It begins with a helpful staff that makes you believe that Southern Hospitality still exists. The rooms are comfortable and clean with a quiet that suggests a relaxed pace and consideration for others. It was a good stay at a reasonable rate. It would stay again.
My husband and I just returned from our 2nd stay; clean, well appointed room and bathroom, comfortable beds, very friendly staff, free breakfast and easy access to Charleston. A nice touch was the lemonade and cookies that were available to guests in the afternoon. Great hotel!
hotel was poorly managed, staff always apolizing for the rooms not being cleaned at 2 PM because they had a large check out in the morning . That was every day of our stay starting with our arrival. Breakfast was a very nice assortment, just not enough tables to sit and eat on from when they opened till they closed. Business office was a closet with a fan and ONE computer and one chair. the laundry on the first floor had ONE washer and ONE dryer and a line of those wanting to use them. I asked the front desk about a shuttle to the town sites like the other hotels in the nearby area and they said they are working on that. I asked if there were places of interest near the hotel and the staff offered no knowledge of anything in the area. We were not far from the Yorktown, Moores plantation and other interests that we got directions for from people on the street and in the area who were very friendly. A shuttle into Charleston would have been great so as to leave your car at the hotel, because parking was anywhere from .50c to $1.00 per hour with 2 hour limits. The overall status of the hotel was fair to average I would rather not have the coffee machine in the bathroom. Next time I'll stay someplace else.
Friendly and accommodating staff. Nice place. Would stay here again.
When I arrived at the hotel it turned out that the two rooms I have reserved were noted as for the previous night on the Hotel?s system. The Hotel was able to accommodate my family for the night of arrival. The Hotel confirmed that there will be no show charge charged to my credit card. They told me that the only charges that I would be responsible for are the charges for my actual stay. Despite these confirmations, the hotel did charge me for the ?no-show? fee that they promised me they would not charge. I have requested the hotel management to reverse the charges for the nights that I have not stayed at the hotel and I had the confirmation that my card would not be charged. Management has refused to do so. The charges are under dispute with the credit card. I would not recommend anybody staying at this hotel as the staff is disorganized. Poor-poor customer service.
This place was what we were looking for. Was just my daughter and me - we were looking for something between downtown Charleston and Isle of Palms. Hotel was pretty clean and staff was courteous. Was a good value.
The attentiveness and helpfulness of the staff was what stood out to me. In fact, my young son left his phone charger plugged into the wall outlet and did not realize it until we were halfway home. I called the front desk and told them what had happened. One of the maids had found it and turned it in. The hotel paid to have the phone charger mailed to my home address using next day air service. They met and exceeded my expectations. I will definitely return to that hotel on future visits.
Very convenient to beach and downtown. Nice breakfast w/ hot and cold items with a good variety for all tastes, They even had flavored creamers for the coffee. Lobby area and breakfast area nicely appointed, Check in staff was nice. Rooms w/ 2 queens were a nice size. We couldn't get the Internet to work and rooms smelled musty/damp. Had to run AC or low heat to keep air circulating and bathroom had no ventilation. Very foggy and added to the dampness. I think the hotel was nice overall and we enjoyed the pool too, but our towels wouldn't dry, even overnight hanging on the closet rack. I'd go again because of price, location and Breakfast.
The suite we got was not like the one shown in the photograph. The lobby also was not nearly what the photograph showed. The pool was extremely small. The hotel wasn't very well-maintained. The room had mold around the ceiling in the bathroom, wallpaper peeling, stuff on the walls, etc. It also had an odor to the room that we could not get rid of. The lobby stair rails had worn paint and needed repainting. The breakfast included was acceptable.
We have stayed in many hotels over the past year, & this was one of the more disappointing experiences we had. The lobby area was very small, although seemed somewhat modern.There was only one woman checking people in & answering the phone. She was competent, but looked like she was going to cry any minute. The room was okay. Really nothing special, especially for a three star hotel. A mini fridge would have been nice. Bedding was dated & didn't look as luxurious as many of the other hotels we have stayed in. The bathroom was small & cheap looking. A bug crawled across the floor, & the complimentary shampoo & conditioner bottles were left in the tub from the previous guest. The hot breakfast buffet was a plus, although cramped. & the orange juice was awful. All in all, it was just 'okay'. Not good, & not bad.
Great place to stay, clean and quiet with a buffet breakfast included. Our only comment is that they need to use better fitted sheets on the beds. Our sheets kept pulling up.
Great place to stay. Right next to the bridge, so very easy to get to town. The staff very nice and breakfast was great. The rooms were very comfortable. We would recommend it to everyone.
This is our 4th time staying here. We love this place,always friendly,very clean, and a wonderful breakfast!! Will definitely be back..
We were very impressed with this hotel for the price we paid for it. Very nice, clean room with comfortable beds & pillows. Quiet hotel, delicious breakfast with a great variety of food including freshly scrambled eggs. Very convenient location as well for accessing either Charleston, Mt. Pleasant, or the beaches. Highly recommend it.
The rooms were clean and neat. The location was convenient to Charleston (a 5-10 minute drive over a beautiful bridge), and to the ferry and museums at Patriort's Point. Best of all, the breakfast was hearty, hot and plentiful, replenished throught the morning. All in all a great bargain for the Charleston area.
This hotel is across from a golf course in a very peaceful location on Patriots Point. the free hot breakfast was aswesome! The rooms were very clean and they have brand new bathrooms. My family went to the USS Yorktown which is right down the street. Most Charleston hotels are very expensive and this one is only 3 minutes away from the historic district. Would totally stay here everytime I come to Chrleston!!!
Every staff member we encountered went above and beyond to make sure our stay was perfect!!
Such a classy, clean, comfortable atmosphere. We had a wonderful, relaxing stress-free few days and will return when we visit Charleston.
Staff was super professional and friendly, clean; comfortable beds; very convenient to everything. Great place. 2 am partiers next door woke us up. We were in town for a half marathon, so interrupted sleep was not appreciated. A call to the front desk - and the problem was immediately resolved. The hotel can't help the behavior of its guests - but that's why my stay wasn't five stars.
Nice beds Elevator looked like it was falling apart. Kind of sketchy motel next door. Poor breakfast.
Close enough to downtown (literally right across the bridge) to take an $11 Uber every day, yet magically 1/3 the price of downtown hotels. Nothing stood out about the hotel; pretty unmemorable stay.
The location was great and the room cleanliness was very good. It would have been nice if the hotel had a workout room with some bikes and treadmills.
The location was about the only thing good. The room cost $150+ for one night (taxes included). It was very small, not totally clean but not nasty at the same time. Thankfully it was only for one night, not sure I would pay that price again.