Guest reviews
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Overall Rating
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8.2 "Location is great."9.9 "99%
appreciated the closeness to the beach ." 7.8 "78%liked the proximity to sightseeing ." 10.0 "Good access to the airport , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100% thoughtparking was inexpensive ." -
6.6 "Service is ok."5.6 "56% said the
reception staff was ok ." 6.7 "Only 67% thought theservice was professional ." -
6.3 "Bar is ok."
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5.9 "Breakfast is mediocre."
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4.4 "Rooms are not good."3.6 "64% said
rooms were dirty ." 2.1 "79%complained about the bathroom ." 3.4 "66% didn't like theuncomfortable beds ." 1.1 "89% thought they werepoorly maintained ." 2.0 "80% said thebathroom was dirty ." 4.3 "57%didn't like the balcony ." 2.0 "80% foundproblems with the furniture ." 2.8 "72% hadproblems with the shower ." 2.5 "75% thought thetv was sub-standard ." 2.7 "Air conditioning was criticized by 73%." 3.8 "62% wereunsatisfied with the kitchenette ." 0.0 "100%criticized the small bathroom ." -
4.0 "Disappointing food."2.3 "For 77%, the
dining experience was not enjoyable ." 1.3 "Theprice was too high for 87%." -
3.9 "Not very comfortable."3.4 "66% didn't like the
uncomfortable beds ." 2.7 "Air conditioning was criticized by 73%." 0.0 "100%criticized the small bathroom ." -
3.1 "Horrible vibe."3.0 "70%
criticized the unstylish hotel ." 2.0 "For 80%, thelobby entrance was sub-standard ." 3.3 "67%criticized the plain hotel ." -
2.9 "Generally quite dirty."3.6 "64% said
rooms were dirty ." 1.5 "85% thoughtit was rather dirty ." 2.0 "80% said thebathroom was dirty ." 0.9 "Dirty pool , said 91%."
Overall Rating
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8.4 "Location is great."10.0 "100%
appreciated the closeness to the beach ." -
7.0 "Good service."5.7 "57% said the
reception staff was ok ." -
6.5 "Bar is ok."
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6.1 "Breakfast is mediocre."
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4.2 "Rooms are not good."3.1 "69% said
rooms were dirty ." 2.0 "80%complained about the bathroom ." 3.1 "69% didn't like theuncomfortable beds ." 1.0 "90% thought they werepoorly maintained ." 1.9 "81% said thebathroom was dirty ." 4.3 "57%didn't like the balcony ." 2.9 "71% hadproblems with the shower ." 2.7 "73% thought thetv was sub-standard ." 2.0 "80% foundproblems with the furniture ." 2.9 "Air conditioning was criticized by 71%." 4.0 "60% wereunsatisfied with the kitchenette ." -
4.1 "Disappointing food."
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3.8 "Not very comfortable."3.1 "69% didn't like the
uncomfortable beds ." 2.9 "Air conditioning was criticized by 71%." -
3.1 "Horrible vibe."3.0 "70%
criticized the unstylish hotel ." 2.2 "For 78%, thelobby entrance was sub-standard ." -
2.6 "Generally quite dirty."3.1 "69% said
rooms were dirty ." 1.7 "83% thoughtit was rather dirty ." 1.9 "81% said thebathroom was dirty ."
Overall Rating
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7.9 "Good location."10.0 "100%
appreciated the closeness to the beach ." -
6.9 "Service is ok."5.5 "55% said the
reception staff was ok ." 7.0 "70% thought theservice was very professional ." -
5.9 "Bar is ok."
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5.4 "Breakfast is mediocre."
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3.8 "Disappointing food."
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3.7 "Rooms are not good."3.7 "63% said
rooms were dirty ." 3.0 "70% didn't like theuncomfortable beds ." 1.0 "90% thought they werepoorly maintained ." 1.9 "81%complained about the bathroom ." 5.0 "Only 50% saidrooms were big enough ." 1.9 "81% said thebathroom was dirty ." 1.9 "81% foundproblems with the furniture ." 3.8 "62%didn't like the balcony ." 3.4 "For 66%, therooms looked old ." 2.3 "Air conditioning was criticized by 77%." 2.6 "74% thought thetv was sub-standard ." 3.2 "68% wereunsatisfied with the kitchenette ." 0.0 "100%criticized the small bathroom ." -
3.3 "Not very comfortable."3.0 "70% didn't like the
uncomfortable beds ." 5.0 "Only 50% saidrooms were big enough ." 2.3 "Air conditioning was criticized by 77%." 0.0 "100%criticized the small bathroom ." -
2.9 "Generally quite dirty."3.7 "63% said
rooms were dirty ." 1.4 "86% thoughtit was rather dirty ." 1.9 "81% said thebathroom was dirty ." 0.8 "Dirty pool , said 92%." -
2.8 "Horrible vibe."2.7 "73%
criticized the unstylish hotel ." 1.8 "For 82%, thelobby entrance was sub-standard ."
Overall Rating
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4.1 "Rooms are not good."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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3.1review from
Basically the only good thing about it was that it was on the beach and close to Broadway at the beach. The first room we were in was dirty and had a terrible smell. The microwave nor the mini fridge worked and there were cigarrete butts outside the window. The first night we requested extra towels and they never came. We spoke to the manager about the poor condition of the room and they upgraded us to a nicer, cleaner room. Over the course of our stay, we requested towels 9 times and never received them. We only got them because we had to go to the front desk and ask for them. It was very very poor customer service and the hotel in general felt dirty.
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2.0review from
I booked a date and when I went to purchase the room it automatically changed the date. After calling calling the associate and trying to get the problem rectified, He spoke to the hotel and they were sold out of rooms . That's why it automatically changed my dates . I was finally able to get a refund processed because of the mistake . I am currently still waiting for the credit to come back to my account. I've used kayak many times in the past and have always been satisfied with the service . This is the first time this kind of inconvenience has happened to me
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2.2review from
I understand that there was a hurricane the week before, but they still booked us on a floor with damage. The pool was a disaster from the storm, but it also had green moldy walls and tile, and that takes a while to build, not just a week. They have a parking garage for guests, but you have to come down to the main lobby then cross the area and go up in another elevator to get to the room. There was no phone system when we were there, when we inquired about it, the clerk said it was the phone company's fault. How come all the other places have their phone back up, and not this place>?? The clerk took a break from the desk and put up a sign back in 5 minutes. She stepped out to smoke. One person on the desk?? Really?? Come on. We refused to stay there and left for another hotel.
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6.0review from
Tight parking deck, broken shower curtain rod and a sink faucet that only gives hot water
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7.1review from
The view was amazing and room was very clean Making requests was not effective and weren't honored
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9.4review from
Staff was very friendly No late check outs
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2.0review from
Dirty rooms. Cockroach crawled on me. Knats flying around. Stains everywhere. Weird residue all over the floor. Smelled disgusting. Mold on the walls. Awful stay. DO NOT STAY HERE.
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3.7review from
Nothing really to like about it. Maybe the view was ok but the resort inside had a lot to desire Bathrooms and rooms were pretty filthy.
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8.2review from
I liked the location and the fact that there was a parking deck. The staff was friendly and anything I needed was available immediately. I liked that when the menu in the dining room said fresh fruit, it was actually just cut up fruit and not frozen or in syrup! The hand towel and toilet paper holders were loose. The last night there housekeeping didn't make it to clean our room but the front desk made sure we had towels in our room within minutes. Some of the outlets didn't work and there was only 1 trash can in the room. The dining room was a little slow but the food was fresh.
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9.7review from
We liked being able to go down to the beach without having to move the car, good food, comfortable bed's, nice staff, overall great stay. Paid $127.71 a night for side ocean view, had a full size refrigerator, nice size TV. We had dinner in the restaurant which could use updating, but great hamburgers and fries. Then we went back to room and spent the evening sitting on the balcony drinking and listening to the DJ. When we were ready to go to bed went inside, shut the sliding glass door and couldn't hear anything but the air conditioner. Wasn't crazy about the water saver shower. The water pressure made it hard to get the shampoo out of my hair. The fancy faucet in the sink was hard to set the hot or cold and when you pulled up the handle the pressure was very forceful. They could have saved money on a regular faucet that is easier to control. The bed frame that the mattress sat on should have been built so that you wouldn't stump your toes. We had to put our beach towels around the edges so we wouldn't keep stumping our toes.
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6.5review from
I liked the parking deck, and beach access. Music playing all night, we were on the 8th floor and could not sleep because of the music from the bar. Cigarette burns on our blankets, toilet flush handle would work sometimes and other times not at all. Microwave kept shorting out the plug to the wall, all we microwaved were hot pockets, we moved the microwave to another socket and it happened again but also killed the lights in the bathroom. Television lost signal for 45 minutes also. Lock on sliding door also did not lock. We were in room 804.
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2.0review from
the fact that the manager said they would refund us everything bathrooms floors in lobby covered in pee beds stained, bathrooms not supplied, just nasty, and still haven't got my refund
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4.0review from
Waterfront So far away from everything,vending machines didn't work,no indoor pool
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4.5review from
I liked that we were so close to the beach It was filthy dirty, dirty sheets an the room smelled horrible. The AC broke an it was 94 outside, the tub was so dirty, clogged and disgusting. 1 of the beds was totally broken, the microwave and phone didn't work. Even 2 of the 4 elevators weren't working. I paid for waterfront room an didn't get that either.
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7.4review from
The friendly atmosphere is parlor mount. Will be back with my friends soon. Thanks The stairs were not clean and didn't have enough light. Nb. Some people enjoy using stairs as a formal wellness treatment.
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2.8review from
Ocean view It was not clean. Towels were dirty looking. Bed in the first room was broken. Patio door in need of repair. Overall an okay stay.. will not recommend to anyone
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4.8review from
Rooms are very nice and clean and they have plenty of parking Check in time is at 4pm!!
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8.5review from
Balcony ocean view Broken bed with old condom wrapper underneath
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2.0review from
Oceanfront Everything was run down and almost everything didn't work. The car didn't stay open as long as it was supposed to and there was no free breakfast, plus the restaurant was only open for breakfast. I would not stay here again.
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9.4review from
Loved the location and front desk staff Ice makers only on 2 floors and some things look a little worn but they are remodeling so I'm sure it will look better once they are done.
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2.6review from
Nothing Everything. Rooms were not even cleaned when we checked in after waiting 5 hr for our room they gave us the key and it was still not even cleaned
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7.3review from
I liked the idea of not having to leave the resort. Bar and food we available. The outdoor pool area was very Nice and quiet with a nIce ocean breeze. Perfect day by pool and a tropical drink. Not Much gOing on for couples. Hot tub and indoor pool were cloudy. And sauna food not work.
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7.6review from
Loved the price we paid for the suite. It had so much room for my big family. The staff was hateful at times an rude.
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5.0review from
Staff was friendly and the hotel was a good price. First room's heater unit didn't work (it was February and only 40 degrees outside). After trying to fix it, they moved me to another room; however the new room was not as nice and had not been updated the same as the first room. Regardless, most of the updates seemed cheap anyway. The bed was hard and uncomfortable and I was next to the ice machine. I chose an ocean view room when I booked the hotel, however both rooms they put me in, you could only see the ocean through a narrow gap between buildings. Other than being on the beach, there wasn't much else around the hotel either. They say it is a 3 star hotel, but I would say it is closer to a 2. I suppose you get what you pay for though. If I were doing it again, I would pay the extra money to stay somewhere nicer.
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9.4review from
Staff was very friendly No late check outs
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8.2review from
I liked the location and the fact that there was a parking deck. The staff was friendly and anything I needed was available immediately. I liked that when the menu in the dining room said fresh fruit, it was actually just cut up fruit and not frozen or in syrup! The hand towel and toilet paper holders were loose. The last night there housekeeping didn't make it to clean our room but the front desk made sure we had towels in our room within minutes. Some of the outlets didn't work and there was only 1 trash can in the room. The dining room was a little slow but the food was fresh.
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9.7review from
We liked being able to go down to the beach without having to move the car, good food, comfortable bed's, nice staff, overall great stay. Paid $127.71 a night for side ocean view, had a full size refrigerator, nice size TV. We had dinner in the restaurant which could use updating, but great hamburgers and fries. Then we went back to room and spent the evening sitting on the balcony drinking and listening to the DJ. When we were ready to go to bed went inside, shut the sliding glass door and couldn't hear anything but the air conditioner. Wasn't crazy about the water saver shower. The water pressure made it hard to get the shampoo out of my hair. The fancy faucet in the sink was hard to set the hot or cold and when you pulled up the handle the pressure was very forceful. They could have saved money on a regular faucet that is easier to control. The bed frame that the mattress sat on should have been built so that you wouldn't stump your toes. We had to put our beach towels around the edges so we wouldn't keep stumping our toes.
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8.5review from
Balcony ocean view Broken bed with old condom wrapper underneath
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9.4review from
Loved the location and front desk staff Ice makers only on 2 floors and some things look a little worn but they are remodeling so I'm sure it will look better once they are done.
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7.1review from
The view was amazing and room was very clean Making requests was not effective and weren't honored
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7.4review from
The friendly atmosphere is parlor mount. Will be back with my friends soon. Thanks The stairs were not clean and didn't have enough light. Nb. Some people enjoy using stairs as a formal wellness treatment.
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7.3review from
I liked the idea of not having to leave the resort. Bar and food we available. The outdoor pool area was very Nice and quiet with a nIce ocean breeze. Perfect day by pool and a tropical drink. Not Much gOing on for couples. Hot tub and indoor pool were cloudy. And sauna food not work.
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7.6review from
Loved the price we paid for the suite. It had so much room for my big family. The staff was hateful at times an rude.
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3.1review from
Basically the only good thing about it was that it was on the beach and close to Broadway at the beach. The first room we were in was dirty and had a terrible smell. The microwave nor the mini fridge worked and there were cigarrete butts outside the window. The first night we requested extra towels and they never came. We spoke to the manager about the poor condition of the room and they upgraded us to a nicer, cleaner room. Over the course of our stay, we requested towels 9 times and never received them. We only got them because we had to go to the front desk and ask for them. It was very very poor customer service and the hotel in general felt dirty.
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2.0review from
I booked a date and when I went to purchase the room it automatically changed the date. After calling calling the associate and trying to get the problem rectified, He spoke to the hotel and they were sold out of rooms . That's why it automatically changed my dates . I was finally able to get a refund processed because of the mistake . I am currently still waiting for the credit to come back to my account. I've used kayak many times in the past and have always been satisfied with the service . This is the first time this kind of inconvenience has happened to me
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2.2review from
I understand that there was a hurricane the week before, but they still booked us on a floor with damage. The pool was a disaster from the storm, but it also had green moldy walls and tile, and that takes a while to build, not just a week. They have a parking garage for guests, but you have to come down to the main lobby then cross the area and go up in another elevator to get to the room. There was no phone system when we were there, when we inquired about it, the clerk said it was the phone company's fault. How come all the other places have their phone back up, and not this place>?? The clerk took a break from the desk and put up a sign back in 5 minutes. She stepped out to smoke. One person on the desk?? Really?? Come on. We refused to stay there and left for another hotel.
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6.0review from
Tight parking deck, broken shower curtain rod and a sink faucet that only gives hot water
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2.0review from
Dirty rooms. Cockroach crawled on me. Knats flying around. Stains everywhere. Weird residue all over the floor. Smelled disgusting. Mold on the walls. Awful stay. DO NOT STAY HERE.
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3.7review from
Nothing really to like about it. Maybe the view was ok but the resort inside had a lot to desire Bathrooms and rooms were pretty filthy.
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6.5review from
I liked the parking deck, and beach access. Music playing all night, we were on the 8th floor and could not sleep because of the music from the bar. Cigarette burns on our blankets, toilet flush handle would work sometimes and other times not at all. Microwave kept shorting out the plug to the wall, all we microwaved were hot pockets, we moved the microwave to another socket and it happened again but also killed the lights in the bathroom. Television lost signal for 45 minutes also. Lock on sliding door also did not lock. We were in room 804.
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2.0review from
the fact that the manager said they would refund us everything bathrooms floors in lobby covered in pee beds stained, bathrooms not supplied, just nasty, and still haven't got my refund
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4.0review from
Waterfront So far away from everything,vending machines didn't work,no indoor pool
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4.5review from
I liked that we were so close to the beach It was filthy dirty, dirty sheets an the room smelled horrible. The AC broke an it was 94 outside, the tub was so dirty, clogged and disgusting. 1 of the beds was totally broken, the microwave and phone didn't work. Even 2 of the 4 elevators weren't working. I paid for waterfront room an didn't get that either.
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2.8review from
Ocean view It was not clean. Towels were dirty looking. Bed in the first room was broken. Patio door in need of repair. Overall an okay stay.. will not recommend to anyone
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4.8review from
Rooms are very nice and clean and they have plenty of parking Check in time is at 4pm!!
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2.0review from
Oceanfront Everything was run down and almost everything didn't work. The car didn't stay open as long as it was supposed to and there was no free breakfast, plus the restaurant was only open for breakfast. I would not stay here again.
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2.6review from
Nothing Everything. Rooms were not even cleaned when we checked in after waiting 5 hr for our room they gave us the key and it was still not even cleaned
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5.0review from
Staff was friendly and the hotel was a good price. First room's heater unit didn't work (it was February and only 40 degrees outside). After trying to fix it, they moved me to another room; however the new room was not as nice and had not been updated the same as the first room. Regardless, most of the updates seemed cheap anyway. The bed was hard and uncomfortable and I was next to the ice machine. I chose an ocean view room when I booked the hotel, however both rooms they put me in, you could only see the ocean through a narrow gap between buildings. Other than being on the beach, there wasn't much else around the hotel either. They say it is a 3 star hotel, but I would say it is closer to a 2. I suppose you get what you pay for though. If I were doing it again, I would pay the extra money to stay somewhere nicer.
