Palm Airport Suites

The hotel's customer service is highly praised by guests. They offer excellent service, with accommodating and friendly hosts who go the extra mile to ensure a pleasant stay. For instance, Christine waited at the airport until midnight for a late arrival and then took the guest back to the airport at 4:40 AM.

Guests have consistently mentioned that the hotel is clean and well-maintained. They have appreciated the effort put into keeping the entire mansion in perfect condition.

The hotel offers convenient transportation options, including an airport shuttle. Guests have also been picked up from the airport, showing the hotel's commitment to ensuring a hassle-free arrival.

The hotel is an ideal place to stay over between flights, as it is close to the airport and offers excellent service, even for late-night arrivals. However, guests have mentioned that the road to the hotel can take a bit longer due to its condition.

Guests have not specifically mentioned the quality of the beds, but they have praised the overall comfort and cleanliness of the hotel. The effort put into maintaining the entire mansion in perfect condition reflects the hotel's commitment to providing a comfortable stay.

Some guests experienced delays in airport pick-up, so it's advisable to arrange this service in advance to avoid any inconvenience.

A guest had issues with payment, so it's recommended to settle the payment in advance to prevent any complications during check-out.

The road to the hotel is mentioned as being in poor condition, so be prepared for a longer journey and potential discomfort.

Guests appreciated the friendly and accommodating nature of the family-owned business, which added a personal touch to their stay.

Guests were pleased with the cleanliness of the rooms, so it's advisable to prioritize this aspect when selecting a room.

The hotel's close proximity to the airport was highlighted as a positive aspect, making it a convenient choice for layovers or early flights.

A guest had an issue with a late-night check-out service, so it's recommended to confirm arrangements for early or late check-outs in advance.

Guests praised the personalized service, particularly mentioning a staff member who went above and beyond to ensure a comfortable stay.

The hotel is within reasonable distance of various attractions, making it a good option for those interested in exploring Nairobi.

The hotel offers an airport shuttle, but it's advisable to confirm the availability and schedule of this service to avoid any inconvenience.