Guest reviews
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Solo
Overall Rating
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9.7 "Terrific location."8.7 "
Great parking , according to 87%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100%liked the proximity to shopping ." 8.8 "88% thoughtparking was inexpensive ." -
9.2 "Food is to die for."7.3 "73% were
happy with the price ." 10.0 "100%enjoyed the snacks that were offered." -
9.0 "Awesome vibe."9.8 "98%
enjoyed the friendly atmosphere ." 9.7 "97% said it was astylish hotel ." -
8.9 "Great service."9.7 "97% found the
staff to be very friendly ." 9.3 "93% said thereception staff was great ." 7.2 "72% thought theservice was very professional ." 10.0 "Lovely bar service , according to 100%." -
8.6 "Breakfast is good."
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5.0 "Internet is average."
Overall Rating
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9.6 "Terrific location."
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9.0 "Food is to die for."
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9.0 "World class service."9.7 "97% found the
staff to be very friendly ." 9.5 "95% said thereception staff was great ." -
8.6 "Breakfast is good."
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8.1 "Good value."
Overall Rating
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9.5 "Terrific location."
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9.0 "World class service."
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8.9 "Amenities are good."8.9 "89% thought the
building was wonderful ." -
7.9 "High comfort."8.9 "89% said the
beds were comfortable ." -
7.7 "Nice rooms."8.9 "89% said the
beds were comfortable ."
Recent reviews
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- Negative
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7.1review from
hotel itself is nice - rooms are great, location is great, free parking. check-in process and staff are not service-oriented at all. i was told the room would be ready (early) by noon, then when I arrived they said they didn't know when it would be ready, but they only guarantee by 4pm. At 4pm, they said that housekeeping was making up the room, but when I walked by the door, I could see that there was no one there. no apologies, no empathy. at 4:30pm, here was my exchange with them: check-in staff: they're working on your room right now me: 'no they're not, i just walked by the room and no one's there check-in staff: i'm not sure but they're working on your room right now me: i literally just walked by the room - there's no one working on it check-in staff: they're working on it right now, and we'll let you know as soon as its ready oh, and did i mention I have diamond status with Hyatt? Can't even imagine how they treat 'regular' customers.
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2.5review from
The bed was uber comfy. Bathroom slider style door doesn't afford any privacy. Street rooms are very loud making it impossible to leave slider door open to enjoy the crisp Napa air. Inconvenient self parking, no real self park entrance to lobby for check in. Overall the condition of the room lacks consistent maintenance between guests, i.e. Unknown origin of wall stains in sleep room and bathroom. Will NOT return to this property for future stays in Wine Country.
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8.0review from
Great breakfast, great location Great service
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10.0review from
The highs -Beautiful bathroom -Extremely fast check in -Complimentary wine -Complimentary non-alcoholic snacks and drinks in the room -The bed -The Decor -the SILENCE The Lows -That we stayed such a short time
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10.0review from
Informal but attentive service,comfortable roomwhere everything worked . Young friendly helpful staff. Great breakfast. Walking distance toany shops and sites. I was at a Hyatt property,Pier 66, in Fort Lauderdale last month and it was BAD, a disaster and i almost canceled this booking glad I Didnt
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8.0review from
Great breakfast, great location Great service
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10.0review from
The highs -Beautiful bathroom -Extremely fast check in -Complimentary wine -Complimentary non-alcoholic snacks and drinks in the room -The bed -The Decor -the SILENCE The Lows -That we stayed such a short time
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10.0review from
Informal but attentive service,comfortable roomwhere everything worked . Young friendly helpful staff. Great breakfast. Walking distance toany shops and sites. I was at a Hyatt property,Pier 66, in Fort Lauderdale last month and it was BAD, a disaster and i almost canceled this booking glad I Didnt
