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Flexibility of hotel staff; services; cleanliness of your room
Comfort and cleanliness. An elevator would be good for heavy luggage
reception staff very friendly. Rooms comfortable. Good location for travelling around the area Breakfast was pretty basic and not the best. Hotel restaurant very over priced and the rooms were dated and needed re painting.
The balcony and view was marvellous A Wedding party on the second night meant we couldn't use the lounge and they were noisy until 3am going to bed. Room a bit cold. Noisy at front of hotel from road (no double glazing).
I enjoyed my stay. The staff was very helpful and nice. I would recommend this hotel to friends and family!
Very helpful and friendly staff. Extremely good value for money. A large comfortable room. Achoice of tapas or formal restaurant both reasonably priced. Ideal for exploring Segovia, Avila and Escorial area. A short car journey to Vilaalba for the train to Madrid
The hotel was clean and the staff were very nice. The shutters were all pulled down and not able to open them (we arrived quite late and tried, but were very noisy and did not want to disturb other guests. We tried again in the morning, but the would not raise). There was also no air conditioning in the rooms and because we could not open the shutters & doors, it was stifling. The room was also booked as a triple, which turned out to be a standard double (two twin beds) with a roll-away cot pushed in.
Location. Nice room The Hotel was satisfactory. The non smoking policy is not adhered to. We had to have breakfast in the bar area which was a smoking area.
clean, nice rooms. friendly staff. music from nearby bar lat in evening.
Comfortable room, good value for money, especially with buffet breakfast included.
The location near the Sierra de Guadarrama mountains. The hotel has potential to be nice, but it is badly in need of some maintenance (for example, the parquet in the floors was loose and popped up when we walked across the room). There is a large and completely open center staircase. All the noise from the bar and lobby funneled straight up through that opening to our rooms on the top floor. At 1:00 a.m., after trying to sleep through the noise for hours, I went downstairs and asked the front desk to please turn off the loud music and break up the party going on in the lobby. They did it, but it was a very frustrating experience. I wouldn't stay there again because it's just too loud.
Friendly and helpful staff, quiet peaceful surroundings, a short walk (10m) to shops and restaurants. Very good value for money. The window didn't open very far which might affect the air circulation in the room: it was a little bit hot. Then again, it was the middle of August so maybe that's a better explanation. The fans in the room work well and keep the room fresh.
Very friendly and attentive staff. Good restaurant. Room was comfortable and warm.Plenty of space. We had a bit of trouble finding it, but staff were very helpful when we phoned them to say we were lost.
Location and view We could not acess to the swimimg pool during the stay because the vigilant did not work at Sunday and Monday... poor activities for childreen
Location and easy access
The facilities in the hotel are good, snooker, ping-pong, indoor and outdoor swimming-pool. Large bedrooms. Good for kids. Employees are nice. The Restaurant served the worst possible dinner on Valentine's Day. The hotel is quite old faction. The beds are very uncomfortable.
Very friendly and helpful staff, easy access from Madrid, Pool, access to mountains, lively social scene in nearby Navacerrada No air conditioning - but in fairness it was cooler here in mountains
The area and the view from balcony were beautiful!! The town was deserted,must have been off season.
The view Restaurant
Nice hotel in Nordic style with very big and clean rooms for a very affordable price
location the hotel could use a facelift
I liked the location and views in the mountains, but easy to find and reach by public transport, as a contrast to the city environment of Madrid, and the room / facilities were good value for money. We were poorly received on arrival. The receptionist, who had not been working there for long (as she later told us), failed to check / remind us that we had booked the Romantic Offer for 2 including dinner, and gave us a negative response when we asked if coffee or tea was available in the room. As a result we went down to the village to look for something to eat and missed having the dinner at the hotel that was included with our booking but which we had forgotten about at the time we checked in (early evening). However the next day the management agreed to give us a free lunch instead. So we left more or less happy with our stay.
Large warm comfortable room with a fantastic view. A complementary "ski pack" full of goodies. Heated indoor pool and games room. Very friendly staff. Very short drive into Navacerrada and restaurants. Athough the breakfast was good the evening meal menu del dia was appalling. The food was cold and tasteless.