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Very clean room and bathroom, comfortable bed, pleasant staff, very good value for money Bathroom very small, and although the hotel itself was quiet, during a Saturday night stay the neighborhood noise was disturbing
very friendly staff
Hotel is in a lovely location with 2 stops on the metro to the centre. Very small however we felt we had struck lucky with this one! Fresh towels daily. No english tv channels and no safety deposit box in you room however the hotel will put personal belongings in their main safe
close to RER,METRO
near by the metro station if you need a taxi, make the reservation by yourself. Do not trust if they say the taxi reservation is made and will be on time.
Perfect location: lots of small cafes and shops around and close to metro Neuilly Small rooms and poor isolation between them: I woke up by the buzz of my neighbour's mobile from the next-door room. Can imajine, how he felt when I was having sex with my girlfriend?
The location was excellent for a visit to Paris... just a few meters from the metro station Pont de Neuilly on line 1. Shops and bars directly next to the hotel but no noise problems. Room was rather small. Internet without wifi would have been useful.
Close to the metro station and in a good area. the personnel was terrible, recepcionist was awfull.
The location. Close to La Defence where we had our meeting and not to far from the city centre.
The hotel was in an excellent location for my purposes as I was visiting to do business in Neuilly-sur-Seine. The staff were friendly, efficient, and very helpful. They helped me to change my Eurostar tickets after I had to stay on an extra day. The room was comfortable, clean and bright, and there was cable TV and a small fridge in the room. The price was excellent value. The buffet breakfast was a little expensive at EUR 12.
There was a bed, bathroom, small fridge and a tv. So if this is the bare minumum you are looking for, it is offered. However if you are looking for an experience, I would not reccomend. Cleaning staff regularly ignored the "do not disturb" sign and came in whenever they pleased. This was unacceptable. The "free breakfast" advertised was charged to my room at an exorbitant price ($50 for two meals) for the stale bread, cheese and ham that was offered. It is also a 40 minute walk from the Arc where I was led to believe it was close by to all the sites. Would not reccomend.
Not bad, quite expensive, especially when you factor in that you have to pay €21 extra per day per computer (we're two people with two laptops) for internet, plus quite a bit more for taxes and breakfast and parking. Ultimately our €475 room came to about €750 per night with all the extras. Room service food is outrageously expensive - €36 for breakfast - plus tax, gratuity, room service fee, all comes to about €55 and that's if you don't tip the guys either. And, watch the bill, they have habit of charging for extra items that should be included in your breakfast set. The staff were mostly efficient but cold or indifferent and the maid's service was either dumb or lazy or both. They'd always miss things or forget to clean our room or leave the breakfast tray in the room while cleaning everything else. I guess that's room service's job, not theirs?
The room and comfort of the bed and friendliness of the staff could not get selection of movie channels and had no confirmation from the engineer sent to the room as to when it would be operational again.
central location in room tv very bad overall: choice of channels, image, etc air con would only heat and not cool-only way to sleep was to open window
Location great, friendly helpful staff, they had flowers, champagne and cake in room on arrival, beautiful touch.
The staff was extremely friendly and helpful. Refreshing to get this kind of service...
I was pleasantly surprised that such comfortable and business-friendly property at the heart of Paris existed. Aside from the rate, I think the hotel was excellent in all aspects for a person travelling on business who has a little spare time for some leisure. As I stated, I thought the rate was a bit on the high side given it's location.
Service was excellent, and the Purple Bar was Fantastic.
Pleasant and helpfull staff ,good atmosphere in hotel The hotel has a lovely bar however at 14 euros for a beer you won't stay long
The level of service of the Hilton Chain and its luxury
The whole experience was excellent -- I was very impressed. Staff were unfailingly attentive, the dinner excellent, the breakfast full of available variety. The view of the tower from the balcony impressed my grand-daughter!I am not all that easily pleased, so not inclined to easily give high ratings, but I have to say that every aspect of the stay was excellent. Nothing.
the breakfast buffet was incredible. Great variety, amount and quality. We also loved that the staff controlled entry to the buffet area so everyone got seated nicely and it kept the start of the mornings pleasant. The free Wi-Fi they offer is a bit too slow to do much, so it is almost necessary to buy the upgrade for 22 Euros/day they offer.
The location and the hotel staff
The view of the Eiffel Tower was worth the cost of the hotel. The furniture was a little shabby for the price of the room.
Very clean and modern hotel with above average room size for Paris. A block away from the Eiffel Tower!
Location & friendlyness. Location & friendlyness.
Very helpful and courteous staff. The hotel is in need of refurbishment. It will be very difficult to remain classified as **** unless this is done very soon. The 'free' wi-fi is very slow in the rooms.
The hotel room is so spacious and comfortable. The location is so close to Eiffel Tower. None
The close proximity to both the Metro and Eiffel Tower, River Seine were the only plusses. The room was spacious, but even thought tea/coffee sachets were supplied, there were no cups. We asked 3 times before cups were provided, then the cups were not replaced on the following day. In addition, toilet paper was not replenished and we asked but without success. The bathroom floor had not been cleaned and there were large strands of hair in the toilet on arrival. All in all, housekeeping left alot to be desired.
Staff was rude and unaccommodating. Rooms were not available at the checkin time and staff repeatedly instructed patrons to come back every hour which ruined a day of travel. Wouldn't recommend for vacation travelers.
Location was near the Eiffel tower and public transportation. Restaurants nearby. Rooms did not have any drawer storage for clothes, There was room for 2 night stands yet there was only one. Paint color in rooms and hall was depressive,
Location n view of eiffel
Relatively closed. After booked and paid the reservation thru Kayak, the hotel could not locate my reservation. They made me wait for over 2 hours at the lobby until they could find a solution.
one of the best hotel in france none
Great location Bad business to pretend to sell old rooms in need of fixing for standard price of many renovated rooms with views of Eiffel or Arc de Triomph
- Easy to get to the hotel with Air France "Le Car" shuttle from Paris Airports - Nice view of Paris from the higher rooms - Must visit the Bar La Vue bar at the 34th - Rooms are a bit old and not in maintenance condition for this level of hotel
The price I paid was fair for what the hotel was. Had I paid full rate I would have been very unhappy. It is clean, has good size rooms and is well located in Paris, It is just a hotel though, not particularly wow. The price of the first drink in the Panarama Bar on the 33 floor. 22 euros. The view was great and as it happened we didn't really care, but as I'm pregnant I'm not drinking alcohol so a diet coke is a bit steep at this standard price.
The staff is very polit and at your disposal The furnitures in my room were damaged (2516) - not sure it was a queen superior room as booked, the breakfast room was so cloud and noisy
Views from the room and the staff's friendliness, competence and enthusiasm.
Fast check in and check out
I would like to thank Mr. guy for his great service & friendly help. Old rooms, need re innovation
Everything was perfect! Thank you!
Please write at least 15 words
Convenience of location and siz of the apartment. Plenty of space. Automatic switching on of the air conditioning at 6am every morning no matter whether it was off or not!!!
clean and the location of hotel
the accessibility to the city any and the room quality
Location, very good breakfast and the space of the rooms. The staff is not very welcoming. the view of the room was very bad.
nice and roomy. nice view. good kitchen. Overall, a great stay.
The space no diner facilities
Hotel staff is very friendly, rooms are large, location is very convenient even if you want to visit Paris, hotel is close to subway. nothing - all good
Stayed at Fraser Suite in London, all of us said good. When we come to Fraser at La Defense, all of us say Wow - it excellent. 1. Less than 5 mins walk to metro. 2. Very nice, friendly and helpful front desk. 3. Our 2-bedroom are very comfort (very similar to N. America spacing). It not like normal hotel room in Europe - Fraser here provide a big room. Our 2 bed-room also comes with 2 balconies. 4. Quiet and fresh air (compare to Paris downtown) environment. If travel with 4 or more people, this is the 1st choice - no doubt.
We stayed as a group. This hotel was ideal for us, having a separate kitchen. The location was great only a short ride in the metro The only complaint that we had was the room sounded like the wind was coming through the front door and was very noisy.
Space of the rooms and comfort
Hotel is located a stone's throw from the main Metro line, so it is in a convenient location, however it is in the business district.
Proximity to Gare d'Est Railway Sation where we were arriving. Not good part of town, esp at night.
> Very convenient location to the Train Station and bus tours. > 30 min walking distance to the Pyramid/museum > Internet included > Reception is patient and very helpful > good restaurants within 5 min walking distance from hotel > Hotel is clean > I thought breakfast buffet -15 euro was expensive .. may be normal in Paris .. I brought my own cereal bars and took coffee outside
No parking. Overall cleanliness was horrible, certainly not four star worthy. Customer service was lacking, personnel seemed annoyed to help.
the hotel is very central of the city and near by the metro and bus and trainstation
It was really cold in the bedroom, the heater didn't work properly.
It was very close to the station and quiet easy for nearby shopping The Room is too small there is no space to move .
Near the rail way station The room price it's so expensive compare with the facilities that we received. But if the price is not the problems, I'll recomend to others traveller to stay in this hotel.
Closeliness to the Gare de l'Est and other attractions. Especially the carpet could have been cleaner and the room a little bigger.
It is not close to any of the tourist destinations. You had to take a cab or the metro to any of the sites. Our room was very small.
the position is perfect when arring at Paris gare del est
Location was great, near lots of metro stations and close to everything. Easy walk to main train station that connects to Amsterdam. Comfortable, clean room. Our only issue was lots of noise (ppl on the streets) in the wee hours of the morning. If we stay again, we'll request a room not facing the train station. Very reasonably priced! We only stayed one night but were able to appreciate the courteous staff.
quiet misplaced my luggage, breakfast was to expensive for the empty baskets and plates. Didn't take breakfast the 2nd day.
English speaking staff No top bed sheet
Parking place, sauna, swiming pool.
Contrary to some reviews on this site, I found the personnel at reception extremely friendly and helpful. I think Oceania actually have read the reviews, and must have instructed the personnel. Some reviewers talked about poor breakfast : untrue ! I took breakfast opposite hotel the 1st day : 11 euro buys you a croissant, orange juice, coffe, and 2 slices of bread and butter. You're much better served, and very friendly, again, in the hotel for 17 euro. It is true, there is no minibar in the room, the remote of the television set did not work very well (small tv also) and no wardrobes to be found. Finally, the 220V-connection is conventionally placed (earth connector at top) but just above the desk, which does not allow any apparatus to be inserted that has a transformer firmly connected to the plug.
Friendly No tea or Coffee making facilities in the room
Excellent buffet breakfast. Close to Metro. Staff very helpful when we wanted directions to Parc de Princes.
Convenient position a short walk to the metro station. Staff v.friendly and helpful. Room v.modern but still comfortable. Swimming pool great. I stay in a lot of 4/5 star hotels and normally prefer older hotels, but I would definitely give this one 10/10 No evening meals available but with a number of good bistros a short walk away this wasn't really a problem
Windows that open on a busy street, yet when closed block out all sound is what This hotel provides. Separate toilet room from shower area reflects space limitation. Tiny toilet area. Large shower with space for two. Shower pressure lower than ideal. Location good to get to metro and tram; location distant from tourist sights. When pre-paid airport transfer problem occurred, hotel arranged new transportation and refund from travel service provider. We made our flight thanks to the hotels assistance! Ice machine not working. No refrigerator in room
Basically I chose the hotel only for the location, few steps from the exhibition centre....the rest is very average, food bad The welcome by the staff and the way they serve you
Hotel was lovely, staff were really helpful, parking availability at hotel was excellent and a really good rate, very nice surprise!
The room was a little bit small. Was a little far from the center.
I hated my entire time at the hotel
Nice to have a pool. Room was very nice, and staff accomodated our 4 person family by ugrading us to a suite at a reduced price.
the hotel as a whole nothing
Great attention, all star was always trying to give us the best experience
The staff were extremely friendly and heplful. The room was very nice and the location excellent. Unfortunately, the hotel was underoing renovations (something which was not mentioned on the web site and we did not find out about until we were actually in our room). We had to put up with drilling noises from 9am to 5pm on the 3 days that we were there. When we asked to be moved to a different room we were told that this was not possible, however they promised to refund us 100 euros. I have a feelinf had we not booked the 'discount' price we would have been allocated a room in a different location.
How the hotel looks like residence, the kitchen should stay the same as the first day, and dont the service getting worst day by day, the suplies getting poor. The first day should be the same as last day.
Location and only the location is the best thing for this hotel Old firntures , old paints , bad semll from the toilet and the very old carpets which looks more than 30 years used !!! at the end the price is very expensive for the room status and the room level , i did't recommend this hotel
Hotel staff were trying their best and cooperative The hotel was understaffed compared to the occupancy rate
Very good location - great staff - great rooms Parking was not easy - unloading luggage almost impossible - No room Service
good location,Spacious room,and clean the internet in business center is not free,unlike other hotels
Location Room service too bad
Prefessional and friendly staf
The location is perfect. When we arrived the television didn't work but they fixed it the next day. Also, a friend left an envelope for me at the desk and it was never delivered to me. Otherwise it was fine.
The hotel in very good location
Staff were very friendly and helpful. Location was amazing the view from our balcony was superb excellent stay overall would have liked if breakfast was included in the rate
location only need some renovation for the rooms furniture was too old
Breakfast buffet Internet conexion should be included in the price of the room as many hotels do
The ambience, the friendly staff and the proximity to city attractions
Location is superb. Near to all fascilities and amneties Being along the main road, its somewhat noisy
Location of Napoleon Paris is excellent. We stayed in the superior room and its size is really big. It is great value of money.
In general everything was very good. The room was a very nice and a very good size for Paris. I paid €160 for the night which was very good value for a hotel of this standard in this location. My bed had a dip in the middle
Location and decor Rooms quite small
Location and the comfort of the suite. Clean linen, well thought interior. Charming decor Nothing other than the smell of cigarette smoke in the suite. Cigarette butts were found on the carpet on second day after housekeeping.
Our room spacious, very comfortable. we were close to metro - shopping - it was a great location and a great place to stay - we would stay there again!
a spacious room, nice bathroom, fantastic bed. the staff are very friendly and nice. breakfast: some pastry items were not fresh, the orange juice doesn't flow out of the container easily. sometimes the pastry items are not restocked in time.
Comfortable room There was no vegitarian options on the menu except stir fry. I was extremely disappointed by this as all good hotels offer a much better range. Therefore, I had a sandwich.
Rooms are very clean and comfortable. Breakfast is great (even thu it is a bit expensive). First, small room was given to me (in corner), even we couldn't fit the my child cot inside. Then,it was changed after several arrgement with receptionest. Check-in time was long !. Escilators out side the hotel are not working. I have to claim 90 steps everytime I go out (with child seat). Internet is not free (expensive)
Nearness to the business district. Good rooms. Good Service. Comfortable stay.
quite and its location you have to walk through a very long stairs to reach the metro and the grand arch area. there is escalator but it wan out of service for 5 nights
The service was amazing! Nothing, it was all great
room, bad, location, car parking distance from metro
The staff kindness and professionalism. The room quality. Nothing.
The location is ideal for working in La Defense. Staff were very friendly and helpful. It is very expensive. I had a hot chocolate which cost €5.50 which is a ridiculous price! And €10 per hour for internet use in the room is far too expensive. I would expect this to be included in the room price as that was expensive also.
Location perfect for work at La Défense
Very comfortable and spacious room, good location, close to public transportation, very quiet. Very expensive Internet access - even 90 euros Paris hotels have free internet access !!!!
clean, and helpful staff The hotel entrance was close during my stay, the car parking should be free but they charge 20 Euro per day
the comfortable bed No
the location the internet not free like other 4-star hotels in paris
Fresh, clean, modern, simple Shower leaked under glass door - no lip to stop flow, duvets are too hot even with air-conditioning on high fan
nice design, location, staff no free wifi, no body milk, breakfast could have been better (no boiled eggs)
Room, location good for the sites, all the sites are the metro 1 line (yellow) which is the la defense. The food was expensive and of low quality.
It is close to subway, and rather quiet on weekends. The bedding is excellent, very comfortable. The route going to the hotel by car or taxi is so winding and takes a lot of turns within the district before reaching the hotel. This is due to the public traffic planning in La Defense, perhaps.
the junior suite is spacious. the espresso machine, the bed. near a big shopping mall. Quite business area. It is a bit expensive. the conceirge (unintentionally) mislead us when we ask him about rent a car company in the city.
it was easy and comfortable, the location was good and easy for the city either by taxi or train. Very expensive, but so were all the other Paris hotels that day!!
Well designed and furnished , 5 minutes walk from the Metro, placed in scrapsky quarter - nice to see 1-2 times. Restaurant in the lobby is very expensive and has very small choice of the meal. Breakfast is usual one but also is rather expensive. I also may recommend to the hotel concierge not to use this taxi service that they ordered for us. We wait it 30 mins in the lobby and we sited to the car - it was already 22 euros. I asked driver - why - he said - "its no problem, I won't charge you additionally" - but finally he did.
The location is perfect. Now most of the hotels in the world provide free internet service. E.G. Concorde Lafayette in Porte Maillot, Paris
Its location across from Gare De Nord train & metro station as well as the convenient bus stops within proximity despite of the slightly rough yet safe neihborhood it is in. The staff was extremely friendly and helpful. The room and bathroom were spacious with a balcony overlooking the main street and the train station. Having many restuarants just outside the hotel was definetely a plus. We were extremely comfortable. N/A
how close it was to the station. the breakfast and the staff I booked a room for my self and husband and one for my children. The children were on a different floor from us and their room was much more spacious. After checking in the staff did offer to change our room but having taken credit card details etc it seemed too much of a nuicance.
Very convenient location room is small
Comfort of my room (especially the bed - perfect support, guaranteeing full sleep at night; wonderful view over Sacré Coeur and silence from windows, despite station front). Closeness to station and transport connections.
Hotel staff very helpful and friendly. Spoke excellent English too. Asked for and obtained very quiet room. Ideal. Opposite Gare du Nord No - all was fine, thank you.
overall okay + location expensive, but it is paris
Thank you for great advice on how to get to the airport, when to buy the ticket with no line, etc. Thank you for speaking French with me rather than assuming all Americans can only speak English.
Conveniently located across the street from gard nord and outside a metro station. Bars and restaurants close by. Comfortable bed. Amazing view of Sacre Coeur as our room was on the top floor. Wifi connection was good. I would definitely stay here again and recommend it to friends and family. Water damage on the ceiling. Bathtub was a bit dirty. Remote control didn't work.
very close to train station
It is in centre, very convinent for travellers, Bathroom needs to maintain,specially room no-521.
Nothing Special, It was a normal hotel matching with the value paid. The internet is not free, The room was small as twin standard size, the room service was quite poor, the breakfast was not suitable for Muslim guests.
Close to Train Station Bathroom extremely poor
Great location, great hotel, great staff! They upgraded us to an awesome room with a spectacular view for free the attendant was very nice and helpful.
Hotel was under construction (and for quite some time apparently) so I'll spare you with the details of what that means when you are trying to catch up on some much needed sleep. Staff responded poorly to this situation that was not communicated ahead. Very dissapointing. One last thing, te hotel seems to be weel located because few hundred meters from champs Elysee but it is quite a dead area at night.
Overal was good. Room service selection was limited in choices. I Bar only have French Menue and no English. No English Channel on TV only CNN. Mentioned above
The rooms are great as are the staff.
Hospitality of hoel staff At 29 euros per person, breakfast is quite expensive.
Atendimento da recepção e concierge. Housekeepers should make less noise and be more gentle when closing the room doors. They should start working after nine o´clock and attend the customers requirements more acurately. Matress is too softy and unconfotable and unable to provide a good sleeping.
The location is just fantastic - the hotel is located in 2 minutes walk from the Arc de Triomphe and Champs Elysees, with nice shops and restaurants all around! Hotel staff is nice. Breakfast was very nice with a good variety, a bit expensive though (31 euros per person, free for kids). Free internet in room (luxury room). Variety of tv channels was very poor.
airconditioning was not very effective despite my changing the room.
Severly understaffed and any service requested takes quite a while. Rooms were not cleaned on on time, until we requested specifically to clean them in the evening. Turndown service was done on 1 day of 4. Used glasses from the minibar were not replaced for 3 days. Waited 1 hour for check-in after arriving at 4pm on a Friday. etc.
The Sofitel Hotel is well located and within walking distance of the Champ Elysees and the Arc de Triomphe as well as the Charles De Gaulle Metro. This allows for good connectivitey. There are also some good inexpensive eateries nearby. We mentioned that we were coming on the Honeymoon in our notes but we were treated as if I was the Sole occupier of the room. The Honeymoon touch was missing a bit especially since we read about another review who were treated specially for theri honeymoon.
The staff - everyone is very helpful wifi should be more accessable almost everywhere within the hotel
Very good location just few steps from Champs Elysees and metro station. prices
great location, good staff, large room, happy overall Quite expensive. The early morning noise mentioned by some reviewers is true & we experienced this on both days of our stay.
Old world style. Staff excellent. Very personal.
Hotel staff, services, Staff courtesy
Location, convenience and staff were very accommodating No
Lobby beautiful, great rooms, staff very helpful and accommodating, food and drinks excellent. Exquisitely updated and decorated. Excellent value for the money. Would recommend without hesitation.. .
location, and comfort size of hotel
Close to centre with bus stop close by
rooms extreamly small, tv charge was not expecting very expensive
Comfort of beds, friendly staff, location to Eiffel Tower and Champs Elysee Not one!
The hospitality is more than George V.
Very excellent!! Nothing
Front desk staff were helpful, intelligent and professional with a great sense of humour. Room was spacious, modern yet tastefully decorated and extremely comfortable for a weary business traveller.
Our stay at the Hotel Balzac was wonderful.Our room was very comfortable and nicely decorated, as was the rest of the hotel.The staff were very helpful and attended to our every need.Great location too!
Rooms too small, expected larger as per booking info
This is a very nice hotel at a distinctive location location in Paris. The staff are so helpful, I was helped by a professional concierge team who spoke excellent English and know Paris attractions very well. The staff was polite, food was good, and the facilities are all clean and up to date.
we enjoyed the quiet atmosphere and the lovely room.the location was outstanding and staff very helpfull our shower screen was off the rollers but it didn't cause us any grief
Hotel stuffs, and concierge were very kindly. Also, room and bath was very clean. Location was nice.
the fast service in the hotel was great , the location was excllent , the breakfast was bad no food varaities .
Hotel very near Chapms Eleysee, shops and restaurants. Prices in bar very very expensive. Breakfast very expensive at 28 euro each.Had breakfast outside hotel at 1/4 of the price.
Courteous, professional staff. Central location.Comfortable plush rooms. No tea/coffee making facilities or indeed mini-bar in the room which is surprising giving the standard of the hotel.
The proximity to all the central areas of Paris and also it was very quite and a very beautiful hotel. The breakfast was very expensive and not worth the money.