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cheep and breakfast was good
The hotel is a little out of date, in need of a refurb..
very run down, very poor quality food. Shabby rooms and decoration
Cheap & convenient for the ferry to France following morning.. We were 'upgraded' to a premier room as the first 3 rooms we were sent to already had people in them! Needs updating & a good clean.
Value for Money and the food was excellant Outside noise at 3.30am caused by yobba's shouting and swearing
sea view from balcony, Decent hot water from shower. Nostalgic visit as last time was 32 years ago old fashioned decor/ceilings, was run like a very touristic hotel in spain, without the weather or spanish waiters. Bar area was big but resembled a bingo hall, no atmosphere, felt cold.
Run down hotel, poorly maintined Nothing, I will never return!
restuarant and restaurant staff were ok, close to channel tunnel there was suppose to be a bottle of wine in the room as special offer, I was told it would be there by reception staff but it wasnt, rang reception but they didnt seem interested and never got the wine, also reception very slow with long waits in which time I saw and heard a lot disatisfied customers, poor reception staff and porters seems to the main problem
Excellent value. Food and accomodation excellent for the rate paid. Very little room in the car park for the amount of guest staying at the hotel.
Large room, Good value for money. Just what we needed for an overnight stop before catching an early morning ferry. Bathroom needed revamping.
Happy hour was very good and so was the food= the creation of the xmas atmosphere was excellent
Very friendly staff. None
The location was perfect for the 40th wedding anniversary party we attended at the Leas Cliff Hall and also to access the beach the following morning for a lovely stroll towards Sandgate and back through the nature park/trail. We will bring our bikes next time as perfect for leisure cycle. Complimentary beverages (alcoholic and non alcoholic) and cakes very nice touch and delicious tasting too! The breakfast was also very good. We stayed in the Cliff top room and had a fabulous view of the white cliffs of Dover, just as it said we would on the website. No bad points to report as our experience was very good.
Hospitality from Chris and Sarah Free drinks, DVDs, wireless, etc. Breakfast was very good Parking was a bit tricky but the hotel has 2 private parking places down the road.
The helpfulness and warm welcome, lush comfortable room with fantastic shower.
Very good friendly excellent service really could not fault it. Could do with a lift and parking was a problem
Excellent stay! The Relish was wonderful and we will definately be returning next year. Rooms were beautiful, very clean and stylish. Cake and coffee was great too. Only down side was the pillows were too soft!.
The staff were so friendly and the hotel was spotless. It was like having all the comforts of home with a very high standard of elegance, style and class. I love the idea of the kitchen with fresh drinks and homemade cake that we could use as often as we like and the breakfast was also fantastic. I would definately recommend anyone to stay in this hotel.
The room was beautifully decorated, excellent facilities throughout the hotel including a coffee machine downstairs where you could help yourself anytime.
Nicely decorated and furnished. Friendly staff. Very clean. The cooked breakfast was lukewarm and we didn't feel that the bacon had been cooked enough.
Comfortable, spacious room, helpful staff, very convenient for Eurotunnel, Cooked breakfast, very good value. No dislikes
Comfortable bed. The food was very poor, shower blocked, toilet seat loose, no gritting on road/carpark. hotel has no atmosphere.one night was more than enough.
The hotel was clean and the staff very helpful. The room was bright and modern. Food on offer was limited and expensive. Water leak from toilet should have been spotted by staff and fixed before our arrival.
Good location near the channel tunnel. Modern and comfortable hotel and a good self serve breakfast. Could not get the room warm enough at night time (very cold temperatures outside) and no hot water for a shower in the morning - just not good enough for a modern hotel. Also we had a dog and the charge of £15 I thought was very high.
Conveinient and for a budget stay very comfortable and clean.
The hotel was brand new & not busy. Very clean, nice decor. The evening meal was so bad that the hotel did not charge us. The four of us (we were with sister & brother in law) ordered soup which was cold so had to go back & steak that was so rare & gristly, running with blood. We are not normally complainers but waiter was embarrassed & manager apologised in the morning. We also spotted chef smoking outside kitchen doors from the car park in the morning as we were leaving which didn't look good.
Brand new hotel. Excellent impression. Very helpful staff. Shower would not heat up.
Very good hotel, value for money excellent
Clean, quiet and convenient. We had booked a twin room, but were given a double - and were too tired and already dressed for bed to call and complain by the time we realized the mistake. Your "double" beds are really far too small and bouncy for two people to sleep comfortably (with only only cover to boot). Your clerk should have been more alert.
The room was very clean and comfortable. The beds were also not too soft and not too hard. When I made the reservation over the phone I asked the girl to book an early morning call for 3am. When we arrived the lady on the desk didnt know anything about it so she said she would sort the early morning call.. We did not get the early morning call and I woke at 3.55am. We had to be at the eurotunnel for 4.30am...we had no time to shower and had to try and rush our 6 year old. The girl at the desk said she had it down for 4am (she did ring at that time) But the man on the desk did apologise as we were rushing to check out and said they had FORGOT....It was lucky that I did wake.
We found our stay very relaxing and comfortable. Your staff where all very accommodating and we shall visit again soon. Thank you. L&R Having to leave to go back to work!
Great size room with fabulous sea view. Very helpful and friendly staff who went out of their way to find us another equally good room when we decided to stay another night (newlywed couple had booked our room for their 1st night of honeymoon) and then to top it off - seeing a dolphin swimming close to to the beach Bed was a bit too hard
The breakfast confusion with credit card when left
The service in general was good and the staff were extremely helpful. Swimming pool is great fun for children. I love having tea and coffee in the hotel room. Lovely sea view. They forgot to provide us with the extra bed and our reminder did not seem to work, so as we were too tired to persit we ended up sleeping altogether in the same bed! A bit of a squeeze and the bed wobbled. The hotel rooms do not appear to have been refurbished in years. It is like going back in time. Could not open the windows.
The friendly staff and the huge choice at breakfast.
Excellent breakfast, very friendly staff.
The restaurant meal was excellent and the Manager of the Restaurant was very professional and looked after us. Our first room number 218 was very disappointing - However, we complained and was moved to room 217 which was so much nicer and from then one we were very happy with our accommodation.
Excellent and enthusiastic attentive staff Food pretty good The bar is drab and lacks atmosphere. The room had an extra charge for the sea view but it was difficult to see the sea because of the scaffolding!!! The room rate should have been reduced to basic.
The fantastic pool
Food, grounds, locallity, lovely room but tired decor
Breakfast Hard Bed
I only stayed for the 1 night but found the staff friendly and helpful. I relaxed in the pool area and enjoyed a good nights sleep before my meeting the next day.
Only ever stayed for one night many times prior to going and coming back from Spain via the tunnel. Comfortable beds, nice rooms and a good shower (makes a change not to have water all over the floor like many hotels). Breakfast is a feast and hot, dinner at night is also good will be back.
The evening hotel staff were extremely friendly and we were not rushed at all during our meal I cut my foot in the pool area on a two pronged black 'tack' and had to get some first aid assistance - didnt seem to really be 'on the ball' but did give me spare plasters. Staff did not give the impression they knew how to use the stairlift down to the pool as my mother needed to us it and it took ages whilst they experimented with the different buttons and during all ths time everyone was watching my mum on their and couldnt get past and this was embarrassing for her. Under the DDA Regulations they should be totally prepared to accommodated customers with mobility impairments
the room was pleasing and a comfortable bed. yes, the refurbishment meant that the facilities were not up to standard, especially a make-shift restaurant with no windows/outside light.
Good restaurant with well prepared food Shower in the room was almost impossible to adjust
Staff, much like the people in Ashford, were very nice. One of the front desk staff gave us a great recommendation and directions to a fantastic indian restaurant. Rooms are definitely not of the standard one would expect given the price and star rating. To say walls are thin is an understatement. Every noise from corridors and neighbouring rooms could be heard - including bathrooms. Rooms have been decorated, but are not maintained well - lots of large cobwebs and handle fell off door of the second room we were moved to (given the excess noise in the first). Second room whihc was a non-smoking room smelt badly of stale cigarettes. While staff/food were excellent, we could not ever recommend this hotel to anyone looking for a nights sleep. Also disappointed that our request for a room at end of corridor / very quiet room, did not get transferred from booking.com to the hotel (according to the hotel).
All of the staff that we met at Ashford where extremely polite and friendly with a very professional manner. Very small point. The fantastic bathroom was let down by the stickers that had been stuck on the tiles (crooked) providing information and warnings.
very comfortable room lack of facilities during renovation and particularly concerned for the large number of elderly / infirm people who had to climb stairs due to their being no lift available during the refurbishment.
Food rooms and curteous staff
Location, but complicated to park. Yes, a lot. When I booked I asked for a room on the top floor, they have four on the topfloor and one below. I got the one below. athere are no parking close to the hotel. When arriving I went in with the suitcases in a rush and asked them to give my wife the room key, because she felt ill. Thrre woman in the reception and they said yes they will handle it. It's really dificult to find parking so when I arrived 20 minutes later my wife was still sitting there and no one had help her to get the room. They are supose to have Wifi but I could not connect so I called the reception and they said they will get back to me rapidly. I waited almost two hours and then I told them again, nothing happened. Internet is my work so no good.
The luxurious comfort, location, cuisine and friendly helpful staff Nothing
room nicely furnished overpriced, room (7) small & cramped, no air con!
decor,helpfull staff,and just happened to mention we were celebrating our anniversary ,and two glasses of champangne arrived,made us feel very welcomed. no
food non existent car parking at the hotel. I think that the hotel should have given a free pass for the public car park at least.
decor, bed comfort, food,bar and location (central). N/A
excellent location parking a problem and the breakfast should have been better for the price of this hotel
The style of the furnishings was fabulous A small irritation, the tea strainer did not have its bowl, for some reason this was being used for jam, so there was no where to put it once you had poured your tea.
Everything.We found the hotel to be very comfortable.The staff were very friendly and helpful and we would definatly recommend the hotel. parking was difficult
Pleasant modern decor;comfortable bed;good shower with plenty of instant hot water. A very good breakfast. The staff were pleasant, courteous and well intentioned. We stayed in room 3 which is above the bar area. It appears to us that it is hotel policy to play fairly modern music in all the public areas from 9am. to 11pm.The beat of this music was very intrusive in our bedroom; sitting in bed,trying to listen to the TV at a sociable volume was impossible. This rather let the hotel down.
Hotel design, friendly staff.
Great location and very comfortable
Relaxed and friendly
Large, comfortable room and location close to Channel Tunnel The shower didn't work very well (problem with cold water supply?)
Very friendly staff, nice hotel in good location generally well presented. The heating in the room did not work - had to ask for an electric fire - when taking a shower the water was tepid at best.
It was quiet with no curfew getting in and out,the food was freshly cooked and served seemingly all by one charming young woman. I saw no other staff. My room was clean,but damp marks and peeling plaster in one corner. No bedside light, the exceptionally high ceiling and light made it difficult for me to read after dark.
Hotel rooms were in excellent condition Breakfast was poor
The room was clean and larger than booked. I was given a family room for same price as single which was great. The staff were friendly and answered questions I had about the area. Decor was a bit dated though mostly in good repair.
The lounge facilities.
Friendliness of the staff. Clean facilities. Slightly shabby exterior. Could do with a clean-up
Very clean rooms! Excellent self-service breakfast with different cerials, fresh fruits and toast!
feeling welcome despite very late arrival after ferry crossing, free upgrade to family suite, well heated room, very friendly breakfast service a shame breakfast is not included in the room rates
Nice place, with excellent staff.
room is good, the hotel may be better after finiching work, to find hotel very bad,
Very comfortable room, the public area has yet to be renovated but it was ok. Handy for the eurostar also a short walk from restaurant for evening meal.
The view from our room was over the garden and downs, we had the continental breakfast at £4 it was excellent vaue
Fabulous beds! Full English breakfast is not worth the money.
Very nice stay, friendly welcome, excellent breakfast
Our room was furnished to a very high standard and was very clean It did not mention that currently they are doing the hotel up, therefore the only facilities that are up to standard is the bedrooms.
The rooms where immaculate and very well equiped with everything you could desire. The staff where extremly helpful and nothing was to much trouble. I really enjoyed staying at downsview, if you wish to stay at a hotel with the comfort of home, downsview is a sure choice.
very helpful and friendly staff. Nothing was too much trouble for them
Good Parking facilities which is important, very clean room, spoilt by one of the lights not working. Bathroom excellent NA
Helpful staff, efficient service, tasty food, spacious and modern accommodation
Cleanliness of room, breakfast service For a single, a little on the pricey side
very pleasant setting and liked it since the first time I stayed there,
Friendly & gave impression of a Family run type of hotel. Exceptionally well run, all round enjoyable experience. Will recommend easily to anyone wanting to use facilities locally.
The room was excellent and the location very good. I thought the breakfast for vegetarians was very limited even having phoned previously to check their would be a good selection. The portion given for vegetarians was exceptionally small.
The staff were friendly and the atmosphere was very homely, only item missing was the real fire in the lounge! Bedroom was good and comfortable and it was nice an quiet overnight - no sound of cars or revellers on the street! The food was not to the standard I would have expected of a country inn at the prices being charged. Lack of thought to presentation - a large "splodge" of mashed potatoes was on the plate with a breast of pheasant, and the same for fillet of lamb. Meat portions could have been slightly bigger. Breakfast in the morning was rather poor in quality - croissant was either stale or had been overheated, tea was not hot and service took too long,. Insufficent staff in morning for the number of guest coming down at one time., Would have been better to have done a self service cold buffet style breakfast and taken the pressure of the one girl serving and allowed guests to get their breakfast promptly.
The rooms were comfortable and well equipped We stayed 2 nights on 2 separate occassions. The second time was very cold. Apparently they had problems with the heating - we learnt on departure. We had a very cold uncomfortable night!!
perfect little pub hotel, faultless
Value for money, clean, location,.very friendly, good food. Highly recommended if you are in the area ! the only improvement would be wireless internet access
warm, comfortable friendly staff no
Really friendly staff, good location, just right for my budget
Friendly atmosphere. Staff very polite
The ambience of the New Inn made it feel comfortable and easy to accommodate us. The staff were very friendly and couldnt do enough for you. The fact that in the review it said we were above the car park which was fine, but it didnt state that we were next to the noisy kitchen as well. Plus there were people above our room which made it quite loud also.
We liked the view over the churchyard and the unspoilt town and the ease of walking round to appreciate the buildings. Nothing
Good range of food, well prepared and presented
Very friendly staff, good food, very good breakfast (kept us going all day) beautiful village and very handy for sightseeing. would definitely recommend.
Winchelsea, the location was beautiful Did not service the room. Stayed for two evenings. Most options on special menu not available. The special menu same for both evenings. Had expected it to change. Service a little slow
The Hotel presents a good image which it does not deliver upon. The meals, which were acceptable, would be more suited to a school canteen. The breakfast was a particularly miserable affair. There was an egg on toast accompanied by one piece of bacon, beans and a sausage that was not properly cooked. There was no offer of toast.
The moment you arrive in the lovely grounds and surroundings the peace and tranquility. The restaurant in the pavilion bar and some of the robes need updating.
Fantastic hotel with excellent spa facilities.Staff were extremely helpful and made us feel welcome.
The use of the spa facilities
Excellent service from staff, excellent Spa facilites none
The staff were very friendly and helpful. The main house and grounds are beautiful and the service was good. The spa and leisure facilities are also excellent. I have stayed in this hotel before but always in the main house. This time we stayed in a room in the Mews. The bed was very uncomfortable and the decor was tired and in need of redecoration (peeling wall paper, furniture with chipped paint,the bedding still had the Matalan labels on it!) I would recomend this hotel again because I know the rooms in the main house are excellent. However the room in the Mews was disappointing and I certainly didn't feel it was value for money (although it was clean).
facilities they put sugar in my porridge!
All of it Price of pre dinner drink
on arrival I wanted to change my room, this was done with ease and extremely well handled by the staff, I found that all the staff very welcoming
quietness, beautiful parkland non smoking policy throughout the hotel!!!
a great location, quiet and peaceful, the historical significance of the building, the attention to detail, the pool and spa was one of the best i have ever used anywhere, the quality of the food and beverage, the grounds available for a stroll. Really is a very nice hotel, with good management who have set the tone and atmosphere just right. reception staff on the evening i arrived where a little brash. not with myself, but a chap was checking out and they could not even manage a single please or thank you. "enter your pin number" "here is your invoice" The spa reception staff were not exactly welcoming either. A smile goes a long way on front of house. it was noticable as all other staff were excellent and the girls on reception when i checked out were a complete contrast. cheerful, hospitable and very polite.