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food in pub was very good and served fast , swimmingpool was nice for kids , Hotel staff very frindly and helpfull , breakfast was nice pool closes at 7:00pm for kids,
Room was big, spacious and very comfortable. Staff were friendly and accomodating. Shower over bath was awkward to use. Also grout between wall tiles in shower area was slightly blackened.
The heat Breakfast room is a little old and more like a function room.Nice views of the river but decor inside could improve.
Rooms on front of hotel over front door. Very noisy, people out smoking, noise until early hours disturbed sleep. Next morning coach driver left engine running for 45 minutes for no apparent reason.
We booked last minute and the cost was very reasonable. View of the river was excellent. That neighborhood felt safe, but not very central. Definitely not the charming part of town, though not too far from it.
The Staff were extremely helpful and pleasant which made the stay worthwhile There were small things that could be improved on e.g. the curtain was not attached properly at the end.
the sunday roast bacon meal was very bad value for money
Great location for my requirements Food awful. Find a decent Resturant if you want food
The food was lovely and breakfast was plentiful room cleaned even tho only really one day there very basic services not many staff and badly in need on refurb, staff all round werent very friendly not much smiles
location room bar meal
The hotel staff were very welcoming, friendly and helpful. We got stuck in Waterford because of the airport closing due to bad weather and the staff did everything in their power to help us. Nothing was too much trouble.
Excellent room (210) with great views of river
Staff were very friendly and helpful The windows didnt block out much noise from the streets below.
Size of room and quality of fittings
Excellent location. Bedrooms very comfortable and spotless, welcoming reception staff. Reception staff excellent but other staff in bar & dining room offered average service. Could do with more bar staff. For 4* hotel there should be a better choice of breakfast to include selection of herbal teas
At €61 for the night, it was great value for money Rooms need deep clean
Quietly efficient, helpful staff, excellent understated Christmas decor, clean, modern but relaxing furnishing. I thought Waterford was very shabby, which is inexcusable given the decade of the Celtic Tiger, the unique history and beautiful location of the city. You should complasin bitterly to the City Council/Chamber of Commerce. Try walking by the quayside, but beware of hundreds of canine I.E.Ds.
friendly and very helpful the meals where not up to standard
Room internet service Lack of air conditioning or themoset fan. Very noisy for two nights!!!!
My wife and I stayed one night at the Fitzwilton. We really enjoyed ourselves. The staff was very helpful and our room was great. Unfortunately, the one night we stayed there, the restaurant was not open, but there were lots of great restaurants within walking distance. We definitely plan on coming back to Waterford and when we do, we'll probably stay at the Fitzwilton again. The parking was pretty rough. I circled through the "parking garage" three times before I finally realized that I was just going to have to cram my car into a space. Glad I got there when I did, because if we had showed up much later, we would have been out of luck.
convenience to airport Menu choice in resturant
very nice hotels,great staff on reception,always friendy,very proffesional
Excellant rooms, very comfortable beds
we loved our room so big and comfy and the staff where so helpful when we had a small prob one of the best hotels we ve stayed at this was our fourth time staying there and will be going back again
lovely ambience, very central and delicious breakfast!
Pretty Central. Room was too hot and when we opened the window we got the noise of the traffic.
There is no car parking for guests of the hotel. Guests must pay for parking in a public car park across the street - very poor.
location and convenience The hotel needs to communicate with guests about changes in reservations
I liked how clean it was and it was very close to the town centre. It also has free parking which was nice. A nice breakfast also. It was quiet also. It was a little dated but that was the only negative.
lovely room, the food snd bar wertr nice--the bar was exciting since the soccer game was playing--nice people. great location
very clean and well kept,bedroom spacious and warm.hotel in good location and parking available.good value
Friendly staff Carrying luggage over stairs
Room was spacious and comfortable
the character of the hotel - old world but with modern comforts.
A fabulous breakfast served by a very friendly waitress Having to pay for wi fi and having a computer each we also had to pay per computer. Also breakfast ends rather early at 10.00am
Good Location. Nice comfortable room. Pleasant surroundings. Good restaurant/bar. Friendly staff. Nothing
friendlyness of the staff. .
i liked everything i go every nov to shop for xmas i love dooleys
I only spent one night at the hotel but I found it a pleasant experience the staff were helpful and the breakfast was good as was the meal I had in the evening was also good. The only gripe I would have regarding Dooley's is that when I returned to the hotel after a night out around two thirty a.m the main door into the hotel was locked as was all other doors and there was no one in the reception area.So I had to ring a bell and wait a few minutes to gain entry.This is something I expect or have experienced when I have stayed in hostels but I don't think this is the norm when staying in a nice hotel.
The staff were very nice and helpful, the service was quite good The food wasnt that good, although this is down to personal perference
the warm welcome we recieved and the food.
friendly staff keys stopped working after 12 p.m
Room was excellent. Brilliant value for money. Would definitely consider staying there again!
everything! - the staff were wonerful - room was beautiful with great view. The diningroom - for dinner was not very good.
Reminded me of the old world charm missing from hotels in U.S. A bit worn but stately and tastefully done. Charming... Please don't change a thing!
The room was beautiful very clean with everything you could want for the stay. Wish we had stayed longer. The breakfast bar was a bit congested if a lot of people arrived together
paid 198 euro felt it was expensive on arrival couldnt get into bar to have something to due to a weeding party should have separate place for other guests
This hotel was absolutely magical. I wish I had booked there for more than one night. The piano lounge alone was worth the cost of staying there!
The ambience of the hotel was most relaxing and my elderly mother found the whole experience excellent.
easy going and nice walks , great for golfers but i dont golf.no no
Leisure Centre and very relaxing. Were not happy with main course at dinner but were compensated in a very nice manner. smell of paint
peace and comfort; scenery and walks; lovely restaurant nearby at Cheekpoint
Excellent food, and very nice surroundings
The location is fantastic and so is the building.
It's just a beautiful, small and intimate place to stay. The room we stayed in was immaculate with beautiful furniture and a view of the river. Not sure if they gave us an upgrade or not but it was a suite and it was a great value for the price we paid. We had dinner in the bar and the food and the service of the dining staff were great. It was a treat for us. The price of the 5-course meal was on the high side (65 Euros). We would have considered if it was under 50 Euros. However we ended up with a great meal ordering from the bar menu.
Great special off this site. Value for money! Suite we stayed in was brilliant!
The dinner at the hotel was wonderful. The room we stayed in needed to be updated and a bit cleaner. We fet we were in a dusty old castle room. There was nothing to do there as there were no grounds to walk as the website leads you to believe and there was no spa-its in the plans for development. Very disappointing. Could have skipped this castle as there was also no town to see since the Waterford Crystal company closed.
The friendliness of all the staff , the food, the surroundings, the comfort. nothing
Location No hot water in the lodge and the breakfast was very poor while the service was mediocre at best
Friendly staff, relaxed atmosphere, good location, cosy and warm, clean Eating a little expensive, menu limited. Shower in room over bath, not very nice.
the people working in this hotel where the most homely people i can say i've experienced in travel over a 20 year period .no fuss-no bother. i stayed in the lodges.the gas fire was not in operation and at night we needed something to sit around while it was cold.we bought candles,
I found the staff very plesant upon arrival. The bar food was very tasty but expensive. The service at breakfast was very slow. Locking the bedroom door was difficult as the lock was old fashioned
it was scenic , and centrally located, the facilities were adequate but there was no elevator and for people in their 70s 80s thats unacceptable at best this hotel is a 3 star hotel. old , outdated, the ritz carlton was less than half the price and by far , superior
We liked the accommodation, the friendliness of the staff, good dinner and breakfast andconsidered it good value for this standard of hotel..
Staff were friendly and helpful and room was very nice and clean. I'd have to say the full Irish breakfast wasn't great, not very nice.
The friendly staff and the relaxing atmosphere no
The staff were extremely friendly Bar/lounge was very small
Hotel was quiet and relaxed, not large and impersonal. Saturday evening dinner in the dining room - there was a singer/guitarist, very nice touch. NO.
nice room and excellent food a little carelessness in servicing the rooms. eg no hand towels or fresh glasses left on one morning
Great food, very large and comfortable rooms, and great views from the bedroom window Can hear other bedroom doors closing - suggest some form of gradual closing/dampening
The dining experience was very romantic and service was superb. The view from the hotel was beautiful. The price for dinne was very affordable. Our room smelled a little damp, which wasn't too appealing. The large bed was in fact two twin mattresses side by side, which made a crack in the middle. Very small tv, but not a big issue.
Very friendly, helpful staff. Quiet hotel with nice garden and friendly atmosphere yet 5 minute drive to city centre. Lovely evening meal. Shower curtain rather than glass panel ensured bathroom floor was soaked. Breakfast cold buffet bar was constantly empty and when stocked up, the staff only brought out 3-4 slices of whatever was asked for causing constant queues. (looked like a cost saving measure gone mad). Breakfast charge of €11 too dear if buffet is not well stocked. Service very slow for cooked breakfast (45 mins).
Staff helpful and friendly
The hotel's location was great and the reason we booked it. The bar and restaurant were nice. The breakfast was lovely. Leisure facilities were great. The room looked very tired and in need of a lick of paint. The paint on the ceiling of the bathroom was actually peeling off. Our room was over the bar on the first floor. With the smoking area directly underneath our window, we could smell the smoke which drifted up. No air conditioning in the room, we had to ask for a fan. Quite noisy with the weekend entertainment directly under us over the weekend. Furniture in the room was poor, some of the draws were coming apart or didn't close without fiddling with them. No pillow slip for the spare pillows.
The room was ridiculously hot and despite keeping the window open all night, I couldn't sleep because of the heat. The radiators were not on.
The rooms were comfortable clean and ideal for our purposes Early morning noise from guests returning to their rooms
The location just in front of the Tower, symbol of the city, gives a good starting point to the city centre and the visit (well worth it) at the Waterford Crystals just few steps away. Continental breakfast was really poor, compared with other hotels with same star rating
Nice rooms, large bathroom space, very clean Right in the heart of town -walking distance to everything I wanted to see
A well located hotel ideal for visiting Waterford.Good clean facilities
staff friendly, breakfast was nice and evening meal was good food. Location was good and we got a space in car park the rooms were in need of a good decoration. In our room 147 the hot tap was not working correctly when you turned on the tap it was boiling hot and when you showered the floor was flooded. Only one shampoo and one shower gel for two people which was a bit poor. Overall room was disappointing as the bar and lobby were very nicely done
the most helpful staff and the food bed was most comfortable no
The food was excellent and at a decent price too, the leisure centre was nice. The reception, bar and resteraunt all look modern and clean I thought for a 3 star hotel the room was small and looked quite dated a big crack running down the wall and coving was coming away from the ceiling, The bed was quite hard and the fact that one of the pillows was rubber/plastic covered was disturbing
the room was too warm and no air con
Quiet, beside Jerpoint Abbey,y nice breakfast, enjoyed the stay.
breakfast s and being made to feel at home
Helen - the owner, chef and all-around entertainer. She was marvelous for telling us about Ireland from a local's prespective, in a way that had us really laughing. Her services were great; after learning the first night we liked to have drinks in our room when we got back after dinner, the second night she met us at the door with a bowl of ice. We also loved the very comfortable beds, her excellent breakfasts and the wonderful on-demand hot water shower. The only incovenience is you have to drive someplace for dinner, not walk. However, the b&b it is located right next to the Jerpoint Abbey which is beautiful to tour.
A beautiful country house with charming inn mistress. Easy access to a golf course andthe small town of Thomastown, and just across the street from Jerpoint Abbey. Excelllent retaurants available nearby, too.
our stay was pleasent and reasonable value the main issue is that when we were booking thru the web we were informed that abbey house was a hotel , when infact it is a bed/breakfast . we had to arrange to have a key left out for us as we were arriving late (after midnight)
nice place and friendly family .. we would like to go there again
staying in Abbey House was like stepping into a by gone era where every little detail was important .elegant bedding, lacy tablecloths, silver cutlery and charm. the breakfast was fresh, liesurely and delicious. fond memories are what we wanted and what we got. Thank you Eleanor.
Owners very friendly and welcoming. Able to make tea and bring outside, or to guest sitting room or own room. Lovely bedlinen. Honey for breakfast made by bees on the premises! Only a small thing, but I didn't like the laminated breakfast menu. I think they took away from the breakfast room. Real cloth napkins were a lovely touch.
COmfortable, quiet,relaxed bright , good breakfast
The hotel is well situated to visit the surrounding area and Jerpoint Abbey across the street. Our room was very comfortable and furnished with nice linens and big towels. The bathroom seemed nearly brand new. The full Irish breakfast was delicious. A little difficult with children. The atmosphere of the hotel is peaceful and refined. We were a bit worried that our children were making too much noise for the other guests.
Staff are very friendly and professional. Good selection of food in the bar.
friendly staff,comfortable,clean, great atmosphere especially in bar,good food except fried eggs. fried eggs need cooking on demand not left to go like rubber
It was easy and relaxing
reception staff were exceptional restaurant staff were rude and dismissive. Lovely room lovely hotel BAD weather :-( the kettle was not working and was a pain as we needed hot drinks in the night and morning due to the snow.
The cleanliness and understanding of the room service
The room was very clean, the staff were very friendly and the food was very good. Overall, excellent value for money Everything was fine
stay was short but i would recomend to friends building site beside
The food was superb. 5 stars Everythin was spot on
I found the staff friendly and very helpful. We were a group of six in total, and ate in the bar each evening but found that the food was very slow to be delivered, even though it was very tasty.
The rooms were quiet and comfortable. The selection of Hot chocolate and biscuits as well as tea or Coffee provided in the room was nice. I was a solo traveller and would have used room service but the €5 charge for a tray to have a sandwich seemed high.
Day staff were nice on phone and when checking out. Arrived late which I had rung to say earlier but found night staff not very helpful; TV did not work but it was too late and I was too tired to try to get it fixed at that time of night; hot water in bathroom was only tepid at 7 am when I needed it although it was warmer by 7.30 am which was too late for me
The room was nicely decorated The shower was very poor and the doors throughouot the hotel were very squeaky!
the staff and the food....... The corridors were narrow and carpet and wood finishing poor and and the lift (which was the first impression I got after arrival was damaged in poor shape.!
Convenient location, spa facilities on site, comfy bed, not too noisy. Car park is not on site, not very close, and not well signposted. Difficult to access initially due to one-way street system
i loved the gym and found it easy to get to shops.
The staff were very helpfull and the food was very good. The lift was i a terrible state and the button numbers were cellotaped!!
staff were excellent the breakfast was far from up to the standard expected, the room we had was over the bar and we could hear everything up til 4 am.
It was very central to the town with a good selection of restaurants near by. We also had a nice view of the river. Unfortunately we had some very noisy guests in the room or rooms next to us. A number of men woke us, singing and talking very loudly at some ungodly hour in the morning.
The room was simply styled, not fussy. Location was good. Buffet breakfast was haphazard.