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the quality of the hotel
1st room not been cleaned, No bar, no resturant on the night I stayed. No Heating
Very comfortable bed! Rooms a bit small (it's a training centre, so was built with single rooms that now contain double beds).
it was very relaxing and friendly and any info you required they were happy to help.
friendly and helpfull staff why were staff and guests who smoked allowed to gather outside the hotels main entrance, sometimes to two o'clock in the morning, to talk and smoke directly beside and beneath other guests bedrooms?This made getting a good nights sleep impossible.
the room was very small for double room, most staff were not happy or friendly
It was the price that first attracted me to this hotel but a week before my stay I saw that the price dropped further so I rebooked! I must admit that I had my concerns due to eth low price but I was surprised to find that it was excellent. The room, although small, was extremely comfortable and the power shower was one that you could spend all day under as it was wonderful!! I would stay at this hotel again without a second's thought. The room was on the small side but then again it was only me staying in it, but if there was two of us we would have struggled - however I did book a single. Also their internet had a few issues as they have 2 hubs and I had to swicth to the other hub on 2 occasions to keep a signal. Howvere these were minor issues.
How close it was to where i was working, and a short walk into Newport pagnel, hotel was very clean but would only stay for 1 night not 4 as room to small. The room in the hotel was to small for a long stay, and bed was to short i'm only 5'10'' and my feet were over the edge. The SPA was ok but no Pool and changing room for 1 person at a time.
Good parking possibilities and the room was clean. Quite a small room. I was glad to take a double bed otherwise the room had been even smaller...
The breakfasts were excellent and check in was very good. Room was well appointed. Room service menu was good value for money. Could not get WiFi in my room. The mattress was very lumpy and neded turning over. The room was small and needed minor maintenance, the shower was old fashioned. It was a bit noisy and too hot in the room! When O ordered the curry from the room service menu, it would have been great to have some vegetables in it to make the meal more balanced.
Comfortable. Good Breakfast Bar shut at weekends
Free wifi. If I stayed there again I wound not eat the food as it was very poor.
Warm welcome, polite, friendly staff I know I chose the hotel as was only sleeping there 1 night and I wanted the cheapest. However, the bathroom was filthy - there were black cobwebs everywhere and when I lay in the bath, I noticed the underside of the soap dish and sink were thick with black soap scum. I did, therefore, get what I paid for. I was also unable to sleep as the bed was as comfortable as sleeping on concrete. Having said that, my husband slept soundly and found it comfortable.
hotel needs modernising and whole appearance of hotel needs tidying up.
Clean bathroom, crisp bed linen, comfortable bed Not informed on web site that room room would be at basement level and there was a slight 'drain type' smell at firsr
Convenient location It is nice that they have a restaurant open for evening dining, but quality is not fantastic. Breakfast is slightly overpriced in terms of selection and variety.
Was a bit apprehensive due to views from friend, but pleasantly surprised. Nice comfortable, modern rooms. Helpful staff. Have already re-booked. no
welcoming staff not enough tea milk ect
Lounge bar, ease of checking in. Draught Guinness tasted off. Limited vegetarian choice of tex mex lasagne with chips which was probably as bad as it sounded. Peeling melamine, chipped bath, threadbare stool, missing bedside tables, radio didn't work, terribletv reception, sheets didn't reach to the end of the bed, 1960's fittings. The hotel did not improve from initial impression of room feeling seedy and as though it rented by the hour.
During our stay there was lots of noise and 1 night we actually had no sleep due to other guests, when we mentioned it at reception they confirmed they had to call the police to have some guests removed during the night. This really ruined our experience as the staff were helpful and the hotel was clean and tidy. During our stay there was lots of noise and 1 night we actually had no sleep due to other guests, when we mentioned it at reception they confirmed they had to call the police to have some guests removed during the night.
The location There was no hot water in the room due to problems with a boiler. No one advised us of this until we complained even though they were aware of the problems.
Room was nice staff were friendly, unfortunatley I only checked into my room and had a quick breakfast and left so no time to relax and enjoy!
Room very clean and tidy. bathroom very clean. Some noise from other rooms, not sure if enough sound insulation
the rooms had luxury fittings. the bed was very comfortable including the pillows. the bathroom was well stocked and clean. the hotel bar shut at 11.30pm. It was disappointing when we arrived back from a party and was unable continue catching up with friends
Good hotel , rooms etc and we did get a small £41 refund due to the problems encountered below. Hotel had made no provision for hotel services for the Ulster Rugby guests who were staying there. (Most of the guests). On Sunday 10th, contrary to the e-mails we had received in February, all of the bar and restaurant facilities had been let out to Northampton corporate clients (not hotel Guests) and no provision made for hotel guests. Many of us had to go to the adjacent asda store to obtain beer and we were obliged to sit out on the grass with this before the Northampton v Ulster match!!
Very clean, Staff friendly and professional, spacious. Close to football ground. Restaurant good. Not really bad, but taps in bath difficult to operate,noise from corridor at night.
A fabulous modern hotel, great facilities,exceptionally clean,breakfast served until 11am which was very tasty and well presented and a welcoming late midday checkout too!. Extremely polite chap on reception.Ideal location for shopping and theatre. Would highly recommend a weekend break at this hotel...
I was attending the football match at MK Dons Staduim. No
Very comfortable bed which meant a good nights sleep! Breakfast could have been better. There were only two pieces of bread left and no plates to put it on after it had been toasted. We had to ask twice for side plates for our table and the salt cellar didnt work.
Everything, from helpfull staff to decoration None
it's calm the coffee maker in the room the smell of the towells
staff were very welcoming, very near to the bars.
The cleanliness of room and bathroom. The restaurant was really nice as well. 2:30pm check in. Would be better if it could be a bit earlier.
The restaurant tried to charge me £20 for two orders of tea and toast so when purchasing small amounts of food, make sure to tell the till operator you are not buying the standard ten pound breakfast. Also, parking costs £1.50 per day.
Close to restaurants Car parking on other side of the street
Room was very good, as expected, minor issue with air con sorted out easily and quickly (10 mins) Staff unobtrusive but always available and helpful. Breakfast layout seemed a little confusing (1st stay at this hotel)
In city centre near city shopping Non
The hotel rooms are quiet - you cannot hear next door - breakfast was great too. nothing
Excellent location, central. Very good english buffet breakfast!!!
Quiet room with good views of a beautiful sunset. We were unable to have a light continental breakfast only offered Full English at £10 pp which we thought excesive for what we wanted.
Very helpful and friendly staff Coffee needs to improve. It would be nice to have espresso coffee. Rest of breakfast was excellent
It was all good I had a very nice time thank you None
Clean comfortable rooms. The staff were helpful, breakfast buffet very good. Parking was easy. Booked two deluxe rooms , one had a balcony the other did not , I felt that they should have been the same.
Free swimming pool, free parking, very close to a shopping centre, quiet in the night. Overpriced, internet 15 GBP for 24 hours (and it was broken in my room), parking was full all the time.
We were there for the concert at the National Bowl, the hotel was well placed for walking, there were also nice bars and restaurants nearby and also a shopping centre. The breakfast was very nice too.. The hotel was great and the staff were very friendly, nothing we didnt like
Pleasant staff....excellent and extremely helpful duty manager NICK...really makes u feel comfortable when staff are child friendly No
Clean, friendly staff, good area for shopping. Prices in the bar, like most hotels it stops you staying at hotel for drinks.
Clean, Friendly staff. How water not working in 1st room but given another room with no hassle.
the staff,esp duty manager were very helpful. very impressed with their customer service. leisure facilities need updating
The hotel was ideally located for the Hub only a short walk and its surrounding facilities.
Very clean hotel and room n/a
Efficient staff, good ground floor lounge and bar/eating areas, better than expected continental breakfast. Not enough tea/coffee/sugar provided in the room, also one of the milk cartons was 'off'.
I have stayed at this hotel many times as it is near to my parents.I think the staff are second to none, they are helpful, polite, and pleasant. I like the design and layout of the hotel it is very comfortable. I like the nearnes to Willen Lake. Nothing I did not like.
Proximity to work locations
customer service at @ reception
size and cleanliness of room and plenty and good choice of breakfast
Parking Directions were not great
Well placed for the purpose of my visit, and an early breakfast which fitted in well with my timetable
Clean and friendly Nonthing
A very pleasant hotel, with attractive bar and communal areas. Would have beeen nice if they had prepared the sofa bed for the kids, but that's just being picky.
Very good value. Would not recommend Harvester Pub which is adjacent to the Holiday Inn. Very poor meal. Insufficient lighting in room.
Very helpful staff. Nothing was too much trouble. Good fitness facilities. Lovely breakfast. Very convenient for theatre and shops. Car park very safe and secure. Generous check out time and breakfast served until 12
Clean, particularly bathrooms Staff excellent Terrible pillows made a bad nights sleep. Cheap stuffing meant your head rolled off and the square shape, whilst looking 'cool' meant that your head fell off the edge when turning over. Towels too small.
very comfortable the staff were all very uninterseted
really helpful staff,great location,everything we were looking for in a short break pillows not very good and bar prices a little high
pool + price
great price, clean and comfortable.room service food was lovely. didnt have the breakfast as thought £12 was a bit too much
The hotel was very close to the city centre They did not have a note of our reservation but luckily they had rooms available otherwise we would have been stuck!! The bed was very uncomfortbale - there weren't any pillows, just cushions. The shower was not very clean (mould around the edges) but the rest of the room was very clean and well presented
We enjoyed our stay in the hotelm the breakfast was very good.
Good shopping location One of our rooms was meant to be 2 single beds. All it was was the double bed with a 'put you up' bed beside it. No duvet was left for the spare bed and my daughter made do with a sheet and blanket. The blanket cupboard was found to contain 14 large empty Cider cans - the staff did attend to remove them but it indicates poor cleaning procedure. Used sticking plaster found stuck to the wall in the swimming pool. In summary - some work needs to be done on the detailed cleaning of the establishment.
Rooms/breakfast was an excellent deal drinks very expensive. asked for coke, lemonade and small water and was charged £8.35. When I queried this it was reduced to £7.35 - still high! Evening meal also expensive for quality of food. Confusion over payment - when we arrived I was told I had paid on booking. When I checked out was told i had not paid and was charged
staff were amenable to my required requests - dinner before 7pm on sat night as I had 2 young children who needed feeding early. Very freindly staff - thank you dinner late and breakfast at weekend late with only room service option for early starts which was only continental and basic at that.
i would like to have a copy of my bill,as i did not receive one
The location for business meeting The gym facilities were rather sparse, as was the room service menu.
A bit dated
The value for money and access to a restaurant - altough not used on this occassion. Staff were excellent. Finding 3 black hairs in the bed - rather off putting. This is not a complaint - just a heads up re need to be careful re 'stray hairs'.Tiredness of the decor, stains/ marks on walls. Would recommend with warning re decor, so expectations are realistic. Suspect/ hope bed was a one off issue.
Clean room Tv reception extremely bad in room. Floorboards need attention - a guest staying in the room above was walking around at 1.30am, 4.00am & 5.15am every time woke me because floorboards were creeking so much.
Helpfull and curteous staff. Free wifi and convenient location near a5 Some part of the hotel while clean and functional seemed a little tired and in need of updating, especially after coming through a modern well designed reception area. Wish net curtains had been fitted to downstairs rooms.
The hotel was quiet, clean and had some good facilities such as a swimming pool. Breakfast was included. We would stay here again. There were really no bad points about our stay.
The place was clean, the reception staff were friendly and the location was quiet The bar shuts at 11pm irrespective of whether there are reasonable numbers of guests in the bar
Reception, breakfast quick check in and out Rooms are not so modern anymore hard to find at night, no signs on the road !
Location was good for shopping and motorway staff not very welcoming or reactive to a minor complaint
As with most business allowances my stay was controlled by a budget and your hotel just fell within my company allowance but overall the politeness of all of the staff in particular the receptionist upon checking out. The cellar cooler was broken therefore the drinks were warm. For below answer there were no guest reviews on this hotel at the time of booking.
not much, maybe decent TV set in the room - room shower was not working the first day, -one of the worst value for money dinner (GBP 15-20) I have ever seen (fried prawns I ordered were a few pieces of some unidentifiable oily discusting matter as a starter), no reaction on the complaint made
the free parkjing it had a very old and worn out look
Friendly staff, nice environment. Location is a bit "out of the way"
Location Lack of air conditioning in the room.
Friendliness of the staff. I felt the room could have been a bit "tidier" for a 4 star hotel.
Everything was very nice, clean tidy good staff attitude would certainly stay again, we did stay in the Ramada Encore on the way out (city centre) no comparison Ramada was very noisy rooms very small, if you want a quite pleasant stay & don't mind driving or getting a taxi to the city centre 5 mins away this is the one to stay at. No complaints
Very polite staff and made everything as easy as posible for us as we were doing the milton keynes triathlon and wanted to bring all of our eqipment to the room, so provided us with a ground floor.
the security was bad . the window was broken into and my bag stolen .. DONT accept a room on the ground floor. The food was expensive and was the worst I had ever eaten .a small piece of dry chicken and some dry chips . small choc cake and tiny scoop of ice cream .. £19 ...
Lots of character, friendly staff, great breakfast and excellent value for money. Car parking was limited.
Friendly personal, Cold in the room.
very comfortable- friendly and helpful staff and good food. nothing
Excellent, will definately use this hotel on a regular basis
Breakfast is served too late, when staying the f1 race, they could have opened breakfast early to accomodate everytone that was staying there that had to leave early each morning.Pretty bad customer service as far as that goes. Starting breakfast at 8am. Not a good idea on a race weekend.
It was well located and that meant we could get to all our activities easily Nothing
Old world charm Service and food could be better
It was convenient for our purposes. The bed was too hard!
A total pleasing experiance
Comfort and friendlyness
the location the staff forgot to give me the promised wake up call and I nearly missed my meeting
THE most comfortable bed n/a
Not much The price of drinks was outrageous ! The receptionist was unsmiling and curt. The duvets were far too hot.
Nice place with park. Easy and close parking. Efficient reception personnel. Shower system. So typically British...
The building and surroundings are very pretty from outside.The corridor carpets leading to my room were very shabby and in need of replacement, these did not give a very good first impression at all. The room however was better than expected with a flat screen tv, a lovely big comfy bed and an impressive bathroom. The room was very cold and i found it difficult to sleep during the night as a result of this. No radiators but air con unit may have been able to give out heat but we could not figure out how to get warm air from it or if it was possible?
The room was comfortable and well priced. There was confusion over the billing of another room's meals to my account which took some time to sort out.
The staff were very helpful and friendly but we felt disorganised. As above, disorganised, did not pay attention to detail with regard to the wedding function we were attending, They forgot to serve canapes with the pre wedding breakfast drink, the food was bland, and service disorganised.
The room was well furnished and the views were nice
The staff were efficient, the room was excellent, I have paid a lot more and had worse facilities The food on the room service menu was expensive
comfortable rooms and good choice of food at breakfast,very well cooked.
The hotel is an old building with lots of character yet modern and practical inside. Most of the staff were helpful and friendly. Overall we were very happy with conditions and services and are likely to return sometime in the future. Nothing negative to report.
Hard to comment on all facilities as checked in at 3.30am after work and left at 8.30am the following day so did not use many facilities
Lovely room at a very good price. Two flight of stairs might be a problem to some people.
easy access from motorway. Friendly staff, comfortable room with good facilities.
The hotel was well placed to get to from the m1. The bedroom was comfortable - the bed was a good size, and the wardrobe was large enough! Nothing really
I found all the staff were very friendly, welcoming and efficient even when I locked myself out of my room and had to ask Main reception for help. It was difficult to order an evening meal through Room Service - in the end I went down to the Main Reception. Also, the menu for Room Service was very limited.
The helpful staff and their care for us. Also the meals were excellent
The service was very good and the food was exquisite It was very noisy, we were able to hear people walking past our room and were woken by children
Paid for breakfast but was told not available and needed to pay extra.
I liked the location of the hotel and the reception staff were very helpful and booked meals outside the hotel for us. The spa facilities were a joke the pool tempature was tepid/cold the jacuzzi was not working and the the seperation of the mens lockers from the spa was not user frendly. The arrangements for breakfast were the lowest standard I have experienced ant any other Hayley hotel and I have stayed at Swindon eastwood and the Palace Manchester, with lack of choice and buffet not being topped up proberly.
lovely countryside nice hotel and staff a little too big
good breakfast and friendly waiting staff hot tap did not work for bath. reported to reception but was not attended to during 3 night stay
Friendly efficient staff, clean good sized rooms, good bathrooms Breakfast disappointing - limited fruit/cereals/light breakfast options
Very comfortable, as the hotel is mainly set up to host conferences and large groups, it is slightly impersonal for single travellers / couples
Was suprised thought it was a country hotel turned out to be a modern conference center attached to an old building See above - fine for a conference but probably not a selection for a hotel stay - also long long walk through many corridors to room - if you have more than hand luggage you don't want to take it in
My room was cold and I had a cold shower in the morning. I did complain to reception - but was not compensated in any way. I did however really like the venue.
I thought the room was ok. I thought the food was excellent. The location wonderfull. I would have liked a the terrestrial channels on the TV if I had stayed longer.
safe parking , quiet room and leisure facilities leisure facilities opened 7am an earlier opening would facilitiate morning exercise.
The price of the food in the hotel is extortionate. i had a small bowl of salad in the bar on my first nights stay. £15. On my second night, i was told i was not allowed to eat in the bar and that i had to eat in the restaurant. i had the same small bowl of salad and was charged £25! Outrageous