AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What can I expect from the hotel's customer service?
The staff is friendly and accommodating, and the general manager is cordial. However, some guests have reported encountering rude or unhelpful staff members.
How are the beds at the hotel?
The beds are very comfortable, according to some guests. However, others have reported stained bed covers and evidence of cigarette burning on the bedding.
Is parking available at the hotel?
Yes, the hotel offers parking for guests. However, the location is described as sketchy, and some guests have reported encountering questionable activities in the parking lot.
What is the food quality like at the hotel?
Some guests have been disappointed by the lack of breakfast and the absence of amenities like a coffee pot in the room. Additionally, the nearby restaurants and shopping area are highlighted as convenient.
When is the best time to visit the hotel?
The hotel's high season is in May, but some guests have reported inconveniences such as the pool, breakfast, and gym being unavailable despite being advertised.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Consider Nearby Attractions
The hotel is conveniently located near several attractions, including the Cypress Point Country Club, Norfolk Botanical Garden, and Harbor Park Stadium, providing guests with options for leisure activities and entertainment.
Room Selection Tip
Based on guest feedback, it's advisable to thoroughly inspect the room before settling in, as some guests reported cleanliness issues such as unclean bedding, dirty refrigerators, and insect sightings.
Check for Essential Amenities
Some guests were disappointed to find that amenities such as the pool, gym, and breakfast were not available despite being advertised. It's recommended to confirm the availability of specific amenities before booking.
Be Mindful of Seasonality
May is noted as both the low and high season, so it's important to consider the potential impact on pricing and crowds when planning a visit during this month.
Parking Convenience
The hotel offers parking facilities, which can be convenient for guests traveling by car.
Accessibility Consideration
The hotel provides increased accessibility, catering to the needs of guests with specific requirements.
Staff Friendliness
Despite various issues, many guests appreciated the friendly and accommodating nature of the staff, highlighting positive interactions with the hotel's personnel.
Health and Safety Measures
The hotel has implemented enhanced cleaning and safety measures, including the provision of hand sanitizer and disinfection of high-touch surfaces, contributing to a sense of security for guests.
Addressing Room Concerns
Several guests reported issues with room cleanliness, including dirty showers, unclean towels, and roach sightings. It's advisable to promptly address any such concerns with the hotel management for a satisfactory resolution.
Consider Alternative Options
In light of mixed guest feedback, it may be prudent to explore nearby hotels and compare available amenities and services before making a reservation.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
4.0 | 4.4 mi | Norfolk | 3.2 mi |
