Norfolk Car Rentals

Pick-up
Noon
Drop-off
Noon
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Norfolk car rental reviews and directory

Budget
Car rental reviews:
Good (6.5, 21 reviews)
Car rental locations in Norfolk:
2 locations
Budget
Locations in Norfolk
1700 Norview Avenue
+1 757 855 1038
2200 Norview Avenue
+1 757 313 8241
  • 6.0
  • 6.9
  • 7.1
  • 6.4
  • 6.2
Recent reviews
10.0 Excellent
Dec 4 2015
Great customer service
Pros: The woman at the counter could not have been more helpful or friendly!
Cons: No complaints.
4.8 Okay
Jul 27 2016
Problems at puckup
Pros: My car was not ready when I arrived I had to weight over an hour. I will not use budget again.
8.0 Good
Aug 2 2016
No issues pick up your vehicle and go
Pros: Customer service was great
Cons: Flight was canceled so I could not pick up the vehicle I originally wanted
10.0 Excellent
Oct 16 2015
Good deal.
Pros: Booked through Kayak and got a better deal. Budget/Avis staff at the Norfolk airport were great. Didn't wait long. Easy check in process. Drop off was super early, 5:30 am. Attendant was great and a short walk to the terminal.
10.0 Excellent
Nov 20 2015
Friendly, Fast, seamless transaction
Pros: FAST friendly customer service. took all of 5 min to drop off my car!
Cons: all good!
9.6 Excellent
Nov 23 2015
Cons: First car I received smelt like smoke. When I showed up to get the car they had no cars available. Took me thirty minutes to get a car.
10.0 Excellent
Dec 15 2015
Great price, great service!!
Pros: Upgraded me to bigger car for free, no hassles. It was midnight, the people were kind and helpful.
2.0 Poor
Dec 30 2015
Car class not available.
Cons: You accepted my reservation yet did not have the car class I requested.
10.0 Excellent
Feb 15 2016
Perfect
Pros: Booked right from the app from the gate from departing flight. Simple. Easy.
5.2 Okay
Feb 15 2016
Cons: The lady at the counter comfirmed I was dropping off the rental car at Richmond airport. When I plugged in the address to drop the car off on the return date, it was taking me to downtown Richmond. I tried to call customer service and took over an hour to get them to waive the $350 change fee despite being told i was going to RIC originally.
Alamo
Car rental reviews:
Good (7.8, 13 reviews)
Car rental locations in Norfolk:
2 locations
Alamo
Locations in Norfolk
2200 Norview Ave
+1 757 857 5384
3561 N Military Hwy
+1 757 853 7700
  • 7.7
  • 7.5
  • 8.5
  • 7.1
  • 8.3
Recent reviews
9.6 Excellent
Aug 21 2016
No issues. Great rental.
Pros: Ability to drop in another location from pickup.
8.8 Excellent
Aug 29 2016
Toyota Camary Rental
Pros: The Alamo staff was very helpful and friendly. They got me out and on my way in reasonable amount of time!!
7.6 Good
Sep 6 2016
Pros: I liked the car that I was able to get for my rental.
Cons: The wait time it took. I had to wait around an hour to finally get a car on the level of what I paid for. They more than made up for it in the end
10.0 Excellent
Sep 10 2016
Another great Alamo rental in Norfolk
Pros: They never fail to be the fastest, lowest priced.. And often if I can't add my discount to my rental, they simply offer to upgrade me... And I'd rather have that, as I rent full size anyways. And I have seen the rental car return guy there at the airport.. He always does a great job. Next time I'm going to get his name, as he is way to professional and happy and thorough Before the sun comes up! Fast service, great cars.. Low price!!!
10.0 Excellent
Sep 16 2016
Pros: Fast service, efficient, and a nice car! Staff was friendly. No line.
2.0 Poor
Sep 22 2016
No cars!
Pros: The staff was friendly and apologetic even though they had virtually no cars.
Cons: The delay in getting a car was so long and unknown that we had to cancel with Alamo and get a car from another vendor.
5.6 Okay
Dec 2 2015
Go KAYAK! Not so much for this Alamo location
Pros: Great value through KAYAK. Goooooooooooo KAYAK!!!!!!!!!!! Outstanding online interface with KAYAK. Sooooo simple! The rental location honored the deal through KAYAK. Often, I find that I have to speak with at least a shift manager to get a website deal honored. Comfort of the vehicle - unbelievable difference with one level upgrade to large SUV.
Cons: No issues with KAYAK - location of rental location only. Qualify this that I picked up the car on the day before Thanksgiving: Vehicle was not detailed!!!!!!!!!! Exterior was dirty on delivery and there was trash under two of the seats. Training level of the people at the rental location (Alamo/Enterprise) in using their dual computer systems required 25-30 minutes to complete. That is in addition to the time that I spent in line getting to the counter. Food for thought in using this location in the future. I will bypass this Military Highway location for future rentals no matter how much cheaper they are. I have addressed this with the folks at the location and Alamo Corporate and received sincere apologies, yet I have no assurance of changes.
10.0 Excellent
Jan 12 2016
Easy drop off
Pros: Very convenient drop off on Naval Station Norfolk!
8.0 Good
Mar 9 2016
Customer service
Pros: Was EXCELLENT at the car pickup location.
Cons: Hours posted on website said location closed at 7 p.m., but in reality it closed at 6 p.m. This was a MAJOR problem, but they let me in at 6:12 p.m., because I had a confirmation umber, even though they were closed and the doors were locked. If they had not already been gone, we would have been without a car or a place to stay that night! They said they had changed their hours several months ago, and the info still had not been updated on the website.
7.6 Good
Jul 5 2016
Pickup
Pros: The car got great gas mileage.
Cons: When I arrived to pick up the car, I was the first customer. Three other customers entered a few minutes after me. I was the last customer to get my car AND I HAD A RESERVATION! I don't and could not figure out why the clerk had to manually enter my information when it was there in the computer already. When she finally got herself together, it took forever for her to bring the car around. This whole ordeal inconvenienced me because it delayed my travel time.
Dollar
Car rental reviews:
Okay (5.4, 9 reviews)
Car rental locations in Norfolk:
1 location
Dollar
Locations in Norfolk
2200 Norview Ave
+1 866 434 2226
  • 5.1
  • 5.1
  • 5.6
  • 5.6
  • 5.8
Recent reviews
10.0 Excellent
Sep 1 2016
Great on all accounts
Pros: Super value!
2.4 Mediocre
Oct 13 2015
No cars when we checked in
Cons: No cars available when we checked in and they didn't know when the car would be available, so we were stranded in the airport while we waited at least an hour. We returned the car full an they still charged us for gas. We still have to call and get them to remove that charge.
3.6 Mediocre
Nov 15 2015
BEWARE
Pros: The staff was professional and the agency opened earlier than others.
Cons: The class of car reserved was not available and the practice appears to be a downgrade and the hope the consumer is unaware. Little league for an airport location and I'd actively avoid this location provided other options were available. The upgrade I ended up paying extra for was a smoke smelling vehicle with 60k miles but not bad on gas.
2.0 Poor
Jun 5 2016
Never with Dollar ever again
Pros: Quick to get the car and no one was in line
Cons: Car was very dirty. Crumbs everywhere and stained seats. I called the customer service rep to let them know I was running 2 hours later he said its 2.50 each hour your late to return which I was fine with. I get my bill this morning they charged me for a full extra day and added fees totaling to $67 more than what I was supposed to pay. Never with Dollar again.
7.2 Good
Jul 4 2016
Pros: Quick return the attendant was very helpful and courteous.
Cons: Smell of car could have been better. Maybe windows were let down and it rained. The wait line excited 30 minutes. The intermediate or similar really meant compact.
2.0 Poor
Aug 22 2016
Overcharged and unhelpful
Cons: We were overcharged for an additional driver. When I reached out to them to point it out, it took forever for them to get back to me and they wouldn't refund my money. They also couldn't even correctly identify where I rented the car. It just goes to show how sloppy they are and how little they care about their customers. They made a mistake and I'm out almost $100 for it and they won't do anything about it. It might be that their system is so bad that they can't even keep track of their mistakes to be able to fix them. But, to sum up: terrible customer service, overcharged by a lot, will never rent from them again.
3.2 Mediocre
Aug 26 2016
Dirty!
Cons: The car was dirty and the previous renter had smoked in the car. It smelled aweful when it sat in the sun.
8.4 Excellent
Sep 27 2016
Surprised
Pros: Reserved a full size car, but received a SUV. Nice surprise.
Cons: The attendant at the counter when we received our vehicle seemed as though she would have preferred to be anywhere else. She was not friendly and was very short and less than accommodating with my questions.
10.0 Excellent
Sep 28 2016
Pros: There was nothing to dislike, all very positive
Payless
Car rental reviews:
Okay (5.0, 6 reviews)
Car rental locations in Norfolk:
1 location
Payless
Locations in Norfolk
3444 North Military Highway
+1 757 855 0977
  • 4.3
  • 6.3
  • 6.0
  • 3.7
  • 4.7
Recent reviews
2.0 Poor
Jun 6 2016
Cons: This place was the worst! I will never use them again. Worst customer servive. The size of the suv was up to their interpretation.
8.0 Good
Jun 21 2016
Pros: Price
Cons: Exterior of car was not clean
3.2 Mediocre
Aug 8 2016
Cons: The area was hidden. The price and car I requested online was not the same. I asked ahead of time about using a debit card because I do not own a credit card. When I got there, there were details left out about using the debit card. I ENDED UP NOT GETTING A CAR.
6.0 Okay
Sep 5 2016
Cons: The car was a little rough and not very clean.
4.4 Okay
Sep 10 2016
Not impressed w online estimating, or sneaky invoi
Pros: Staff was courteous. Transfer shuttle staff was absolutely excellent
Cons: Needed and selected good sized car for 4 people w luggage. Norfolk VA presented smaller car not meeting the class size. I asked for one meeting the class size. They re-wrote entire reservation. Kayak estimate for rental period was ballpark correct at approx. $141. But Payless layered on $100. in extras, NOT including declined insurance options, self-paid tolls, or declined prepay gas options. Net bill was about $87.00 dollars over online kayak estimate, over 60% higher. This was a disappointing experience, having done this online to get a reasonably good expectation of cost.
6.4 Good
Sep 12 2016
Poor driver service
Pros: Did not help with luggage.
Cons: The policy that automatically charges for full take of gas is potential ripoff. When told I filled myself clerk did eliminate the charge
Hertz
Car rental reviews:
Excellent (8.2, 5 reviews)
Car rental locations in Norfolk:
5 locations
Hertz
Locations in Norfolk
2200 Norview Avenue
+1 757 857 1261
3 Commercial Place
+1 757 855 1961
3323 N. Military Hwy
+1 757 855 1961
6633 Virginia Beach Blvd
7573330905
8225 Patrol Rd Lp 210
7574891780
  • 8.4
  • 8.4
  • 8.4
  • 7.6
  • 8.4
Recent reviews
6.8 Good
Nov 27 2015
Pros: Good sized van
Cons: Pick up took over thirty minutes.
10.0 Excellent
Jan 21 2016
Pros: It all went smooth
7.2 Good
Mar 6 2016
Quick easy service
Pros: Drive in, drop off, get receipt, pleasant attendant. Pretty darn good.
8.0 Good
Apr 16 2016
Cons: The Clerk at ORF was very rude and hard to understand. She mumbled and seemed very uninterested in trying to have any tact with her customer service.
9.2 Excellent
Apr 20 2016
Liked the Versa
Pros: The agents at both pickup and dropoff were good. Thought I had reserved a compact, I would rate the Versa as a sub but it ran just fine, drove it over 300 miles the first day, all good. Very predictable handling, for sure easy to park, etc.
Cons: Long wait at pickup, one customer blocked one of the two agents for an extended period. There were some tape marks on the car (probably to keep the doors closed in shipping) but it was a long walk back into the terminal and might have to wait online again
Avis
avis
Car rental reviews:
Good (7.0, 2 reviews)
Car rental locations in Norfolk:
2 locations
Avis
Locations in Norfolk
1700 Norview Avenue
+1 757 857 0106
2200 Norview Avenue
+1 757 853 3178
  • 4.0
  • 6.0
  • 7.0
  • 10.0
  • 8.0
Recent reviews
6.8 Good
Aug 9 2016
Informative attendants
Pros: Check in speed was fast. It was easy to get to and the check in attendant was very knowledgeable about the car policies.
Cons: Nothing
7.2 Good
Sep 24 2016
I wasnt able to get the van on the day i wanted
Pros: I liked the original price with unlimited miles
Cons: I wasn't aware I needed a major credit card and could not use my credit/debit card from Bank of America. Had to rebook thru Avis and didn't get the van until Monday/
Enterprise
enterprise
Car rental reviews:
Mediocre (2.8, 1 reviews)
Car rental locations in Norfolk:
10 locations
Enterprise
Locations in Norfolk
1361 East Little Creek Road
+1 757 583 7700
1731 Gilbert St
+1 757 828 9203
2200 Norview Ave
+1 757 855 1329
3345 N Military Hwy
+1 757 490 1020
3561 North Military Hwy.
+1 757 853 7700
6101 Burton Station Rd
+1 757 853 7700
6252e Virginia Beach Blvd
+1 757 461 3453
751 Monticello Ave
+1 757 627 2833
8225 Patrol Road
7574234196
912 W Little Creek Rd
+1 757 489 2006
  • 2.0
  • 6.0
  • 2.0
  • 2.0
  • 2.0
Recent reviews
2.8 Mediocre
Sep 22 2016
Cons: It took over an hour to pick up the vehicle. The class of cars I chose showed a newer Kia and I got a much older Mitsubishi something or other. And the alignment was off.
Thrifty
thrifty
Car rental reviews:
Poor (2.0, 1 reviews)
Car rental locations in Norfolk:
1 location
Thrifty
Locations in Norfolk
2200 Norview Avenue
+1 877 283 0898
  • 2.0
  • 2.0
  • 2.0
  • 2.0
  • 2.0
Recent reviews
2.0 Poor
Jan 26 2016
SUCKS!!
Pros: They upgraded me
Cons: Service terrible. When you call you can't talk to no one in English. They said they were going to call me back and never did. I will never get from themy again and requested my friends to tell a friend to tell a friend not to.
Ace
ace
Car rental locations in Norfolk:
1 location
Ace
Locations in Norfolk
3345 N Military Hwy
757-490-1020
Europcar
europcar
Car rental locations in Norfolk:
1 location
Europcar
Locations in Norfolk
Please Go To The National Counter
+1 757 855 2037
National
national
Car rental locations in Norfolk:
2 locations
National
Locations in Norfolk
2200 Norview Ave
+1 757 857 5384
999 Waterside Dr Ste 110
+1 757 628 8318
Sunnycars
sunnycars
Car rental locations in Norfolk:
2 locations
Sunnycars
Locations in Norfolk
2200 Norview Avenue
999 Waterside Dr Ste 110
58 travelers who rented a car in Norfolk gave the car agency they used an average rating of 6.5

Car Rental Locations in Norfolk

Norfolk
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