Norfolk Car Rentals

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Norfolk car rental reviews and directory

Hertz
Car rental reviews:
Good (6.4, null reviews)
Car rental locations in Norfolk:
3 locations
Hertz
Locations in Norfolk
2200 Norview Avenue
+1 757 857 1261
3323 N. Military Hwy
+1 757 855 1961
700 Monticello Avenue
+1 757 622 0742
  • 6.1
  • 7.1
  • 6.7
  • 5.8
  • 6.5
Recent reviews
9.6 Excellent
Apr 11 2017
Will use Kayak again
Pros: The price was excellent for the vehicle I chose.
6.4 Good
Apr 29 2017
Pros: Clean car. Easy drop off.
Cons: Stood in line 2 hours to pick up. I reserved a standard but only compacts available when I finally got to front of line.
5.6 Okay
May 30 2017
Pros: Once I got through the line and waited for my reservation I did end up getting a car
Cons: Line was pretty rough, last minute cutting by gold members, didn't have a car ready for me, offered me a smaller car instead of an upgrade, overall not great
6.8 Good
Nov 27 2015
Pros: Good sized van
Cons: Pick up took over thirty minutes.
10.0 Excellent
Jan 21 2016
Pros: It all went smooth
7.2 Good
Mar 6 2016
Quick easy service
Pros: Drive in, drop off, get receipt, pleasant attendant. Pretty darn good.
8.0 Excellent
Apr 16 2016
Cons: The Clerk at ORF was very rude and hard to understand. She mumbled and seemed very uninterested in trying to have any tact with her customer service.
9.2 Excellent
Apr 20 2016
Liked the Versa
Pros: The agents at both pickup and dropoff were good. Thought I had reserved a compact, I would rate the Versa as a sub but it ran just fine, drove it over 300 miles the first day, all good. Very predictable handling, for sure easy to park, etc.
Cons: Long wait at pickup, one customer blocked one of the two agents for an extended period. There were some tape marks on the car (probably to keep the doors closed in shipping) but it was a long walk back into the terminal and might have to wait online again
2.0 Mediocre
Oct 9 2016
You guys suck
Pros: Nothing
Cons: You guys lied about charges and overcharged me for not being old enough even though I am old enough to rent a car from you guys. You wouldn't even give me my entire refund. I'm never renting from you guys again. Did I mention you guys suck? If not, you do!!!
8.0 Excellent
Oct 30 2016
Pros: The pick up and drop off were quick. I really liked the in car gps system. The car rental is connected to the airport. You do not have to take a shuttle to/from the rental area.
Cons: The car was dirty on the front interior passenger side when I received it. Like something had been spilled on the window and door. It was gross. You have to mark any blemishes on the vehicle without a rep present. I took pics in the event there was a problem. The car drove a little rough.
Alamo
Car rental reviews:
Excellent (8.4, 69 reviews)
Car rental locations in Norfolk:
2 locations
Alamo
Locations in Norfolk
2200 Norview Ave
+1 757 857 5384
3561 N Military Hwy
+1 757 853 7700
  • 8.2
  • 8.4
  • 8.7
  • 8.2
  • 8.4
Recent reviews
10.0 Excellent
Apr 27 2017
Hire car
Pros: The rates were the cheapest and customer care was very helpful. Will definitely be using again. We gratefully appreciated the 10% discount for military personnel.
Cons: The hire car had no windscreen wash and was low on engine coolant. Knowing the car journey was a lot of miles I already planned ahead and it was a good job I had my own as I had a few days in norfolk.
10.0 Excellent
Sep 26 2017
Pros: Great customer service, car was in great shape
9.6 Excellent
Aug 21 2016
No issues. Great rental.
Pros: Ability to drop in another location from pickup.
8.8 Excellent
Aug 29 2016
Toyota Camary Rental
Pros: The Alamo staff was very helpful and friendly. They got me out and on my way in reasonable amount of time!!
7.6 Good
Sep 6 2016
Pros: I liked the car that I was able to get for my rental.
Cons: The wait time it took. I had to wait around an hour to finally get a car on the level of what I paid for. They more than made up for it in the end
10.0 Excellent
Sep 10 2016
Another great Alamo rental in Norfolk
Pros: They never fail to be the fastest, lowest priced.. And often if I can't add my discount to my rental, they simply offer to upgrade me... And I'd rather have that, as I rent full size anyways. And I have seen the rental car return guy there at the airport.. He always does a great job. Next time I'm going to get his name, as he is way to professional and happy and thorough Before the sun comes up! Fast service, great cars.. Low price!!!
10.0 Excellent
Sep 16 2016
Pros: Fast service, efficient, and a nice car! Staff was friendly. No line.
2.0 Mediocre
Sep 22 2016
No cars!
Pros: The staff was friendly and apologetic even though they had virtually no cars.
Cons: The delay in getting a car was so long and unknown that we had to cancel with Alamo and get a car from another vendor.
10.0 Excellent
Sep 30 2016
Pros: Everything
Cons: Nothing
10.0 Excellent
Oct 20 2016
Pros: The car drove well..was clean and great on gas!
Budget
Car rental reviews:
Good (6.1, 60 reviews)
Car rental locations in Norfolk:
2 locations
Budget
Locations in Norfolk
1700 Norview Avenue
+1 757 855 1038
2200 Norview Avenue
+1 757 313 8242
  • 5.6
  • 6.8
  • 6.4
  • 5.8
  • 6.0
Recent reviews
10.0 Excellent
Dec 4 2015
Great customer service
Pros: The woman at the counter could not have been more helpful or friendly!
Cons: No complaints.
4.8 Okay
Jul 27 2016
Problems at puckup
Pros: My car was not ready when I arrived I had to weight over an hour. I will not use budget again.
8.0 Excellent
Aug 2 2016
No issues pick up your vehicle and go
Pros: Customer service was great
Cons: Flight was canceled so I could not pick up the vehicle I originally wanted
10.0 Excellent
Oct 16 2015
Good deal.
Pros: Booked through Kayak and got a better deal. Budget/Avis staff at the Norfolk airport were great. Didn't wait long. Easy check in process. Drop off was super early, 5:30 am. Attendant was great and a short walk to the terminal.
10.0 Excellent
Nov 20 2015
Friendly, Fast, seamless transaction
Pros: FAST friendly customer service. took all of 5 min to drop off my car!
Cons: all good!
9.6 Excellent
Nov 23 2015
Cons: First car I received smelt like smoke. When I showed up to get the car they had no cars available. Took me thirty minutes to get a car.
10.0 Excellent
Dec 15 2015
Great price, great service!!
Pros: Upgraded me to bigger car for free, no hassles. It was midnight, the people were kind and helpful.
2.0 Mediocre
Dec 30 2015
Car class not available.
Cons: You accepted my reservation yet did not have the car class I requested.
10.0 Excellent
Feb 15 2016
Perfect
Pros: Booked right from the app from the gate from departing flight. Simple. Easy.
5.2 Okay
Feb 15 2016
Cons: The lady at the counter comfirmed I was dropping off the rental car at Richmond airport. When I plugged in the address to drop the car off on the return date, it was taking me to downtown Richmond. I tried to call customer service and took over an hour to get them to waive the $350 change fee despite being told i was going to RIC originally.
Payless
payless
Car rental reviews:
Okay (5.0, 44 reviews)
Car rental locations in Norfolk:
1 location
Payless
Locations in Norfolk
3444 North Military Highway
+1 757 855 0977
  • 4.6
  • 5.6
  • 5.4
  • 4.4
  • 5.2
Recent reviews
2.0 Mediocre
Dec 1 2016
Horrible!!!!!!!!!!!!!!!!!!!!!!
Pros: Nothing
Cons: Customer service. Quality of car... EVERYTHING
2.0 Mediocre
Jun 6 2016
Cons: This place was the worst! I will never use them again. Worst customer servive. The size of the suv was up to their interpretation.
8.0 Excellent
Jun 21 2016
Pros: Price
Cons: Exterior of car was not clean
3.2 Mediocre
Aug 8 2016
Cons: The area was hidden. The price and car I requested online was not the same. I asked ahead of time about using a debit card because I do not own a credit card. When I got there, there were details left out about using the debit card. I ENDED UP NOT GETTING A CAR.
6.0 Good
Sep 5 2016
Cons: The car was a little rough and not very clean.
4.4 Okay
Sep 10 2016
Not impressed w online estimating, or sneaky invoi
Pros: Staff was courteous. Transfer shuttle staff was absolutely excellent
Cons: Needed and selected good sized car for 4 people w luggage. Norfolk VA presented smaller car not meeting the class size. I asked for one meeting the class size. They re-wrote entire reservation. Kayak estimate for rental period was ballpark correct at approx. $141. But Payless layered on $100. in extras, NOT including declined insurance options, self-paid tolls, or declined prepay gas options. Net bill was about $87.00 dollars over online kayak estimate, over 60% higher. This was a disappointing experience, having done this online to get a reasonably good expectation of cost.
6.4 Good
Sep 12 2016
Poor driver service
Pros: Did not help with luggage.
Cons: The policy that automatically charges for full take of gas is potential ripoff. When told I filled myself clerk did eliminate the charge
6.8 Good
Oct 17 2016
Pros: I like the price, I like the car, it was very comfortable. When I returned the car the staff was very helpful and patient.
Cons: I didn't like when I picked up the car initially. The clerk was not personable. she just told me to initial certain places without explaining what I was initialling , it added extra fees to the bill I had already reserved it online and declined the things she had me initialling. I was charged two holding fees of $ 200 totaling $400 which caused a return check and a fee charged to my account of $29. I was very disappointed with the service when I pick the car up the staff was not concerned when I called her back to let her know what had happened. Had an OH WELL, attitude.
10.0 Excellent
Nov 22 2016
Pros: less expensive for a car just as good as any. Great customer care.
6.0 Good
Feb 12 2017
Cons: Don't let them fill up for you. You will end up paying double of your original renta7cost.
Dollar
Car rental reviews:
Okay (5.8, 31 reviews)
Car rental locations in Norfolk:
1 location
Dollar
Locations in Norfolk
2200 Norview Ave
+1 866 434 2226
  • 5.4
  • 6.2
  • 5.8
  • 5.9
  • 5.8
Recent reviews
10.0 Excellent
Sep 1 2016
Great on all accounts
Pros: Super value!
2.4 Mediocre
Oct 13 2015
No cars when we checked in
Cons: No cars available when we checked in and they didn't know when the car would be available, so we were stranded in the airport while we waited at least an hour. We returned the car full an they still charged us for gas. We still have to call and get them to remove that charge.
3.6 Mediocre
Nov 15 2015
BEWARE
Pros: The staff was professional and the agency opened earlier than others.
Cons: The class of car reserved was not available and the practice appears to be a downgrade and the hope the consumer is unaware. Little league for an airport location and I'd actively avoid this location provided other options were available. The upgrade I ended up paying extra for was a smoke smelling vehicle with 60k miles but not bad on gas.
2.0 Mediocre
Jun 5 2016
Never with Dollar ever again
Pros: Quick to get the car and no one was in line
Cons: Car was very dirty. Crumbs everywhere and stained seats. I called the customer service rep to let them know I was running 2 hours later he said its 2.50 each hour your late to return which I was fine with. I get my bill this morning they charged me for a full extra day and added fees totaling to $67 more than what I was supposed to pay. Never with Dollar again.
7.2 Good
Jul 4 2016
Pros: Quick return the attendant was very helpful and courteous.
Cons: Smell of car could have been better. Maybe windows were let down and it rained. The wait line excited 30 minutes. The intermediate or similar really meant compact.
2.0 Mediocre
Aug 22 2016
Overcharged and unhelpful
Cons: We were overcharged for an additional driver. When I reached out to them to point it out, it took forever for them to get back to me and they wouldn't refund my money. They also couldn't even correctly identify where I rented the car. It just goes to show how sloppy they are and how little they care about their customers. They made a mistake and I'm out almost $100 for it and they won't do anything about it. It might be that their system is so bad that they can't even keep track of their mistakes to be able to fix them. But, to sum up: terrible customer service, overcharged by a lot, will never rent from them again.
3.2 Mediocre
Aug 26 2016
Dirty!
Cons: The car was dirty and the previous renter had smoked in the car. It smelled aweful when it sat in the sun.
8.4 Excellent
Sep 27 2016
Surprised
Pros: Reserved a full size car, but received a SUV. Nice surprise.
Cons: The attendant at the counter when we received our vehicle seemed as though she would have preferred to be anywhere else. She was not friendly and was very short and less than accommodating with my questions.
10.0 Excellent
Sep 28 2016
Pros: There was nothing to dislike, all very positive
5.2 Okay
Nov 24 2016
The kia rio is the most uncomfortable car i ever r
Pros: Easy check in and checkout.
Cons: Kia Rio is a buckboard, uncomfortable and loud road noise. Thanks for Xm radio.i do not recommend these cars to anyone.
Thrifty
thrifty
Car rental reviews:
Okay (5.4, 25 reviews)
Car rental locations in Norfolk:
1 location
Thrifty
Locations in Norfolk
2200 Norview Avenue
+1 877 283 0898
  • 5.2
  • 6.0
  • 5.6
  • 4.8
  • 5.6
Recent reviews
2.0 Mediocre
Jan 26 2016
SUCKS!!
Pros: They upgraded me
Cons: Service terrible. When you call you can't talk to no one in English. They said they were going to call me back and never did. I will never get from themy again and requested my friends to tell a friend to tell a friend not to.
8.0 Excellent
Oct 9 2016
Pros: Good, clean car that ran well for a good price
8.0 Excellent
Nov 14 2016
GOOD
Pros: Everything was easy from renting to the pick up/drop of the vehicle. I believe I got a very good deal for a small SUV. The vehicle was clean. It was roomy enough for my family and great on gas.
Cons: Nothing stands out that I did not like.
5.6 Okay
Feb 26 2017
Lacking customer service
Pros: The car was clean and handled well.
Cons: There was no one at the thrifty counter when I walked up, but a sign told me to go to another counter. I reserved a "special" - which was a compact or larger - hoping I would have some choice. The guy at the counter didn't talk to me at all and basically just flung keys to me. When I went to actually get the car, no one was there. The car showed some pretty bad scratches but there was no one to show or tell, so I had to document them on my phone (just in case). I guess the car was a compact, but it was so small I would have said it was an economy.
4.4 Okay
Mar 6 2017
The rudest customer service at pick up
Pros: The drop off customer service was great! The car rental rate was great for a quick weekend rental.
Cons: The lady that I picked up from should be fired and find a job in something that does not interact with people. I am a business owner and would be ashamed to have her be the face of my company. I tend to pay more attention than my fiance, but when he complained about her attitude to me...I know it was terrible. No smile, no hello, short rude, no eye contact. Not even a thank you. The cars start and go was very jerky, like the transmission was slipping.
2.0 Mediocre
Mar 18 2017
Pros: Nothing at all
Cons: They were shitty never go to them again
4.4 Okay
Jul 1 2017
Ran out of cars
Cons: We arrived to find out they were out of cars. They had us wait for 30 minutes (telling us it would be a 10 minute wait) and then finally I asked if they had ANY cars available. They had a compact. We had paid for a full size. They didn't give us any money off the rental, only added a second driver. I will not return to Thrifty, Dollar, or Hertz after this experience (all affiliates).
2.0 Mediocre
Sep 6 2017
Unable to rent car
Pros: Reserved car with debit card and was told at location that I could not rent a care because of policy. Policy was not spelled out in terms when reserving car online.
8.0 Excellent
Sep 10 2017
Pros: Car was spacious and easy to drive
Cons: Blind spot was pretty big for changing lanes. Stains on back seat.
10.0 Excellent
Nov 9 2017
Pros: Checked in and dropped off at the airport quickly.
Cons: Asked about insurance and I had to put gas in the car.
Avis
Car rental reviews:
Excellent (8.4, 10 reviews)
Car rental locations in Norfolk:
2 locations
Avis
Locations in Norfolk
1700 Norview Avenue
+1 757 857 0106
2200 Norview Avenue
+1 757 855 1945
  • 7.3
  • 8.7
  • 8.7
  • 8.4
  • 8.9
Recent reviews
6.8 Good
Aug 9 2016
Informative attendants
Pros: Check in speed was fast. It was easy to get to and the check in attendant was very knowledgeable about the car policies.
Cons: Nothing
10.0 Excellent
Oct 11 2016
Pros: Quick, efficient car return. No hassles.
10.0 Excellent
Apr 14 2017
Easy
Pros: Once again quick. Upon getting out of the vehicle the attendant noted I walked with a cane and asked if I would like a shuttle ride to the airport. Her concern was first for me the customer then the vehicle.
6.4 Good
Aug 21 2017
Car Rental for Wedding
Pros: When I told AVIS my car rental was for my wedding that occurred on the pick up day, I was upgraded from a Lincoln to a brand new Mercedes which pleased me. The Mercedes was beautiful. My replacement vehicle was nice and spacious (after a roadside exchange due to a flat tire on the first car)
Cons: The fact that my rental (the Mercedes) caught a flat within 20minutes of picking the vehicle up (the vehicle was originally picked up at 10:48am) And then there was no spare available within the vehicle. I requested a roadside exchange but it didn't arrive until almost 5pm. And the lack of operable vehicle caused a really HUGE inconvenience for my wedding and single handily ruined my wedding transportation plan. On top of that, on the return day I was told by the company that I had to be charged for two day opposed to the one day that I rented, the replacement vehicle (considered good it didn't come till almost 5pm.
8.0 Excellent
Sep 4 2017
Cons: Left my car phone charger in the car. It can't be found. :(
8.4 Excellent
Dec 6 2017
Everything went smoothly
Pros: Convenient and efficient service. Vehicle in good condition.
Cons: Some confusion regarding insurance.
7.2 Good
Sep 24 2016
I wasnt able to get the van on the day i wanted
Pros: I liked the original price with unlimited miles
Cons: I wasn't aware I needed a major credit card and could not use my credit/debit card from Bank of America. Had to rebook thru Avis and didn't get the van until Monday/
9.6 Excellent
Jul 6 2017
great experience for renting during a holiday
Pros: agents are always helpful and great to work with - the people who work here are why i keep coming back to avis
Cons: confused on drop off process at ORF, but agent was very helpful and efficient
9.2 Excellent
Jul 28 2017
Great deal through KAYAK and Avis
Pros: The price was less than half than if I would have rented from the airport. The manager was friendly and helpful.
Cons: The parking lot and location could use an upgrade.
Enterprise
Car rental reviews:
Good (7.4, 9 reviews)
Car rental locations in Norfolk:
6 locations
Enterprise
Locations in Norfolk
1361 East Little Creek Road
+1 757 583 7700
2200 Norview Ave
+1 757 855 1329
3561 North Military Hwy.
+1 757 853 7700
6252e Virginia Beach Blvd
+1 757 461 3453
751 Monticello Ave
+1 757 627 2833
912 W Little Creek Rd
+1 757 489 2006
  • 7.7
  • 7.7
  • 7.7
  • 6.9
  • 6.9
Recent reviews
2.8 Mediocre
Sep 22 2016
Cons: It took over an hour to pick up the vehicle. The class of cars I chose showed a newer Kia and I got a much older Mitsubishi something or other. And the alignment was off.
9.2 Excellent
Oct 13 2016
Charges
Cons: Having to pay extra for a car that came from N.Y. and returning it in N.J. Don't make sense for me.
2.0 Mediocre
Oct 25 2016
Cons: I wasn't able to rent from your company because I do t have a credit card. I have a Debit card but was told that wouldn't work. I was however allowed to make the reservation and have to adjust last minute. I also was charged for trip insurance and I would like that amount refunded
9.2 Excellent
Jul 8 2017
All
Pros: When I first looked for a rental car in Hampton, Virginia, I was shocked at the prices. $70/day for an 'economy' car? However, if I booked one from nearby Norfolk, the price was less than half and I was still in their 10-mile radius for pickup. But when I called the Norfolk office to request the pickup, they said I was in the Hampton areas jurisdiction but they would transfer my reservation to them. So I was able to get the Enterprise office I wanted and the car at the price was willing to pay.
Cons: The appeared to be several new people being trained and it took almost 45 minutes to get my car.
10.0 Excellent
Oct 28 2017
No complaints
Pros: Ease of obtaining the car, no frills, just got my car and left. Really easy.
Cons: Car I had reserved wasn't ready, but the clerk gave me a free upgrade due to the inconvenience. So all was good.
9.2 Excellent
Oct 4 2016
Pros: Polite and professional Friendly Acknowledged by staff upon arrival!
9.2 Excellent
Oct 27 2016
My first time using Enterprise
Pros: The people who work there are friendly. They worked with me getting the information that I didn't bring with me. The option of having someone drop you off is great. I rented a Chrysler 200 at a good price.
Cons: The windshield was dirty on the inside. It looked like someone had smoked a couple packs of cigarette in there.
National
national
Car rental reviews:
Excellent (8.8, 2 reviews)
Car rental locations in Norfolk:
1 location
National
Locations in Norfolk
2200 Norview Ave
+1 757 857 5384

Guest Reviews

Overall Rating

8.8 Excellent
Based on 2 reviews

Overall
9.0

Cleanliness
8.0

Comfort
9.0

Pickup/Dropoff
9.0

Value for money
9.0
Sunnycars
sunnycars
Car rental locations in Norfolk:
1 location
Sunnycars
Locations in Norfolk
2200 Norview Avenue
255 travelers who rented a car in Norfolk gave the car agency they used an average rating of 6.7

Car Rental Locations in Norfolk

Norfolk