Alanda Hotel

The concierge service at Alanda Hotel is highly attentive, respectful, and trustworthy, as mentioned by a guest who compared it to the Ritz Carlton. Additionally, the hotel thank you card was a professional touch, and the facial services were outstanding, using medical grade instruments.

The location of the hotel is amazing, with a big supermarket, coffee shops, pharmacies, clinics, and salons nearby. Guests also appreciated the spacious, clean, and cozy rooms with nice views.

The breakfast at Alanda Hotel is described as great and delicious by multiple guests. Additionally, the hotel offers special diet menus on request, and food can be delivered to guest accommodation.

The rooms at Alanda Hotel are spacious, clean, and cozy, with a comfortable king-size bed, big screen LED TV, minibar, bathrobe, slippers, and daily cleaning. Additionally, the rooms have soundproof windows, ensuring a peaceful stay.

Alanda Hotel offers a variety of amenities, including a fitness center, massage, sauna, and beauty salon. Additionally, guests can enjoy free parking and shuttle services, and the hotel provides face masks and hand sanitizer for guests' safety.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Guests praised the concierge service, particularly the assistance provided by Aruzhan. Whether it's recommendations for local attractions or arranging special services, the concierge is a valuable resource.

Some guests reported that the king-size bed consisted of two single bed mattresses, leading to discomfort. Consider upgrading to a higher room category for a more comfortable sleeping experience.

The hotel's location offers easy access to a supermarket, coffee shops, pharmacies, and salons, providing convenience for guests looking to explore the surrounding area.

Guests highlighted the pleasant experience of dining at the Balkony Restaurant on the second floor, praising the cozy environment, relaxing music, and high-quality food.

While many guests praised the friendly and helpful staff, some mentioned instances of staff not being as customer-oriented. Being mindful of this aspect can help manage expectations during interactions.

Some guests noted that the gym equipment was not well-maintained, with reports of broken machines. If access to fitness facilities is important, it's advisable to check the status of the equipment beforehand.

While the hotel features soundproof rooms, some guests mentioned that noise from neighboring rooms and the corridor could be heard. Guests sensitive to noise may want to consider this when selecting a room.

Some guests reported issues with the in-room amenities, such as poor Wi-Fi connection and limited TV channels. It's advisable to verify the availability and quality of these amenities based on personal preferences.

Guests spoke highly of the spa services, particularly the skin care procedures and sauna. Consider indulging in these services for a relaxing and rejuvenating experience during your stay.