Diplomat Hotel by AG Hotels Group

Some guests have mentioned that the mattress is uncomfortable and stiff.

Yes, the hotel offers free parking for guests.

Guests have praised the good breakfast and excellent service, but some have mentioned unfresh pastries and greasy eggs.

While some guests have mentioned poorly cleaned rooms with dust and dirt, others have described it as a clean place with friendly staff.

The high season is in October, offering an excellent time to experience the hotel's great location and view from the window.

Several guests praised the great location and views from the rooms, especially those facing the landmark Bayterek Tower.

The high season for the hotel is in October, which could be a good time to experience the best the hotel has to offer.

The hotel's proximity to Kazakhstan Ministry of Foreign Affairs, Bayterek Tower, and the Singing Fountain makes it convenient for sightseeing.

Some guests mentioned that the hotel needs renovation and that the rooms are old, so it may be beneficial to request a recently renovated room.

A few guests reported poorly cleaned rooms with dust and dirt, so it's advisable to check the room's cleanliness upon arrival.

Some guests experienced issues with room amenities such as broken phones, missing toiletries, and uncomfortable mattresses, so it's recommended to ensure all amenities are in good condition.

The hotel offers spa and wellness facilities, but it's advisable to confirm if these are included for hotel guests or if there are additional charges.

While the staff is generally friendly and helpful, not all of them speak English fluently, so it may be helpful to have translation tools or apps handy.

Some guests experienced issues with air conditioning, so it's advisable to inquire about the functionality of the air conditioning system in the room.

Some guests were surprised by the deposit required for the minibar, so it's recommended to inquire about any additional charges or deposits upon check-in.