Scandic Grand Örebro

Breakfast was pretty good.

No air conditioning in the room. Family room with only 2 towels set. No slippers. Paid hotel parking.

Clean

No AC. No service mindedness regarding my existing loyalty program (they wouldn't give me my due points) nor activity rebates because of me booking via broker. Other hotels in the area didn't mind offering these services even if I booked through other channels but they were full. Understandably so.

Good location and very good breakfast with good service.

From about 7 pm until 1 am and again from 5 am until we left on the second day, there was a very loud construction going on on the opposite side of the hotel in Fabriksgatan. Interestingly nobody seemed to have worked on this (or just quietly) on the previous day, so it came as a complete surprise when we returned from diner in town. The sound was extremely loud just before midnight which actually waked me up and it took a while to fall back into sleep aftewards. I can understand that the hotel wasn‘t made aware of this, but nevertheless I would have expected some sort of an apology when I was asked during the check-out. However, the lady at the reception didn‘t really want to deal with it and asked instead whether the first night was good as if this would make me feel any more positive about the stay. I‘m not sure if this is hotel policy, but it this experience kind of spoilt my stay at Scandic Grand Örebro and I will not consider it again.