Paloma Club Sultan

Food,sea,pool and room was amazing. I did not have any problem with finding empty place on the beach and around pools. Also there was always available tables in restaurants. Hotel management sent us a letter with a gift of wine & maccaron package. That was sweet I can say. First room where we were placed had air conditioner problem. Service guys tried to come inside our room without informing at 23:30 when I was with my boxer However next morning we've given a better upgrade room as an apologize.

Hotel never let any friends to visit you. They hardly accepted my request to drink a cup of drink in the lobby with my friend who came as a visitor. I nearly had 40 minutes of discussion with the hotel management just to have a drink with my friend in lobby. Moreover in the evening another friend came with his car to pick us up to have drink in the city;however hotel management even did not let my friend's car to pick us up from hotel. They even couldn't arrange shuttle for us (we are with baby by the way) to reach our friend's car which was stopped at the outer main entrance.Because shuttle number and staff is not enough. After waiting for 15 minutes, I shouted to hotel reception and walked to the main entrance by walking with our baby. This is insane and not friendly. When my friend took us back to hotel,again hotel did not accept my friend's car inside to take us to the lobby. And of course again there was not any available shuttle at even 23:00. We had to walk again with our sleeping baby but Thanks God, Security guy took us to our room with his own car. This unfriendly behaviour removed all good memories in my mind about Marvy. This is ridiculous to have such an insane treatment after paying such amount for holiday. Everything was great during holiday but I will never choose Marvy again just because of this treatment. There client and guest friendly luxury hotels with same standards and price.