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We stayed here for our first NFL game, giants vs Jaguars. There was a shuttle to the game that was significantly cheaper than paying for parking and we didn't have to deal with the traffic. To our surprise, many of the giants were staying in the hotel as well. We meet quite a few of the team and even shared an elevator with one of them. We upgraded to the city view for $10 and it was well worth it. We will definitely be back. While the room was gorgeous and comfortable, it was odd there was no mini fridge, and no where to get drinks. The gift shop was closed when we got back from the game and the vending machines didn't work. We were so thirsty!
ITs proximity to the Meadowlands - liked how they embraced the Springsteen show, and pumped his music through the lobby and outdoors while we were all arriving. Rooms were clean and comfortable. Check in was quite long because of the sheer number of people arriving at the same time, but they made it fun with the music and an "impromptu" pre-show party in the lobby.
Staff No water pressure. Toilets questionable. Shower weak. Needs some engineering. Do a little food on Bruce Springsteen nite. The shows always last late. Great staff
The hotel staff had difficulities to confirm my reservation due to last minutes booking. However the Director of Guest Relaltion very helpfull and support during my stay
I made one phone call and u charge me $33.00 for one & $7 for the next one.
We booked one "king standard room" and we received a double instead, the room was cold and humid and not too clean.
Nothing No water in pool Gym terrible Had no room key for us upon arrival and for a few hours until my buddy got loud with someone about it and that majestically we got a card Rooms were dirty Desk chair was all messed up They provided corona with no limes put in a ice bucket upside down not even with the body submerged in ice Straight up terrible
I booked a room with two beds, and got a room with one! Manager told me she would drastically reduce my room rate for the inconvenience, was busy at the moment and promised to contact me by cell phone as soon as she could that evening. Manager never called, and never answered multiple voice mails I left her. poor customer service!!!! As if the above was not bad enough, our room was directly behind the elevators on the 14th floor, and the loud, constant, noise made it impossible to sleep. Asked for any other room, and was told they were sold out. The hotel should never book room 1411, the noise from the elevators is unacceptable.
The shuttle was very good. The rooms also. I didn't liked the restaurant in the main entrance. It is not good to put it there. The design of the restaurant i also didnt liked. The lady she was the chief of the restaurant was not very kindly.
Staff in general very nice! Attitude with the guest attendant at the Restaurant, Rooms are not clean enough to be a Marriott, disappointed!!
Staff was friendly Nothing.
whirlpool spa, staff unable to close the thick dark curtains to keep sun out in AM
Very unsatisfied. Your search indicated the hotel was .2km away from the stadium when clearly it wasnt and there was no shuttle service to the stadium. The check in was a 3pm, when I arrived at close to 4pm they gave me my key and when I went up to the room, room service was there and still in the room, they did not know anything about me, when I asked them to call down to the front desk for another room they said it was ready, they clearly did not vaccum or clean the shower as there was hair still in the drain. For the dollar amount that I paid I was extremely unhappy
Loved the convience of getting to the city very comfotable rooms and wonderful breakfast
The hotel desk clerk Ali was great. Very helpful and informative to our needs. Room wasn't a corner room as requested. We had extra pillows left in a clear garbage bag outside of our room when we returned to our room in the evening. We had asked for them to be in our room when we checked in but were not there. We also had to go to get our own extra towels as no housekeeping was available.
Enthusiastic helpful staff - esp Dimitri & Flore. Well designed with services- all very compact. Felt the accomodations were a bit pricey for location and level of finishes of the hotel. Pool area very small.
terrific square footage & full kitchen !
Friendly and help front staff for finding limo and bus transportation. Great room with full refrigerator and stove/microwave.
The room was clean and comfortable. There was no shuttle service to the Meadowlands stadium. The check in process took a very long time~ we waited about 15 minutes and the front desk workers (3 of them) did not acknowledge us. They were rude to the guests who were in front of us who had been waiting 20 minutes to check in.
the comfort and view the front desk staff, needed a personality jump start
Overall the hotel was beautiful. The room was very spacious and neat. My stay was very pleasant. The jacuzzi was out of order and the pool water appeared to be dirty. I didn't like that you have to pay for parking if you booked a room and that you only have 1 hour of free parking.
Upon arrival we found a spacious room which was very clean and updated furniture with comfortable double beds. Microwave and mini fridge were included as well as free parking. The free breakfast was nothing fancy but was adequate and got the job done. I was happy to find my favorite Kashi cereal, but the coffee wasn't to my liking. Overall I would definitely book this room again.
Convenient shuttle to the airport They provided me with take out menus for nearby delivery I ordered delivery from a nearby Italian restaurant and they delivered it right to my hotel room door. Nice indoor pool and jacuzzi There is no bar or restaurant in this hotel you have to walk down a road where there is no sidewalk to get to the Courtyard Marriot which is a short walk but 2 doors down to get to the food and bar. Menu and bar is extremely small.
clean comfortable and roomy...really nice breakfast
Proximity to airport. Shuttle service to and from airport.
The staff , breakfast and pool The location kinda tricky
1st- Decent breakfast 2nd- Could not hear the airplanes even though we where right next to the airport. 3rd- After having an issue with the first morning having the lobby and breakfast area completely blocked by a school group, they moved them to a conference room are for the next 2 days to resolve it. 4th- Had plenty of power outlets around the desk. 5th- The free wifi internet was not slow, making it unnecessary to purchase the $9.99 a day "upgraded high speed" pass. After reading reviews for all the hotels in the area and seeing mixed reviews for all,I decided to to try each hotel for a few nights to see which was the best. Facing a 2-3 month stay in the area, I was going to be able to try a few. This was my second hotel after Holiday Inn Newark, so here is what I got. 1st- No bottled water in the room, maybe this is just a Northern US thing, because most major hotels in the Southern US and West coast have 1 or 2 free bottled waters in the room. 2nd- Had to pay $15+tax a day for parking even though when reviewing the description of the hotel it said there was a "Surcharge" for extended parking, it did't show the fees for parking until after booking even though it showed it as an amenity. I mean, I didn't have to pay for the pool, business center, gym, or elevator use, and they were all listed as amenities without noting a surcharge. 3rd- There was a smell to the room I couldn't place. It was a light smoke and minor mold smell. I got used to it after being the room for a few hours but every time I left and came back, there it was. 4th- Fridge was the smallest fridge you could possible find, like 1.2 ft2.
The room was super clean and spacious. I would stay here for leisure or business anytime. We even had a little view of the city and planes coming into Newark Liberty. My wife and I drove here from Ohio and this was the perfect balance of what we needed. Cost effective + parking + NYC access A little far from the city and public transit but with a little creativity you can get there in no time for only a few dollars.
There is no noise from outside creeping in or from people in the hallways. The bed is very comfortable. The price is right. Food selection at breakfast is very limited. No other meals are available at the property and it is inconvenient to find a restaurant nearby. Parking fees are high.
Everything, microwave and fridge were available without extra charge, relaxing atmosphere and i felt safe in the environment. No dislikes here.
The room was spacy The front desk put me on hold for 7 minutes, come back and ask to put me on hold again. I hung up. Front desk absent for 5-10 on check out at 450am. Front desk needs to be retrained
Had to pay for computer access in business suite, no free TV channels…..everything was promotional.
Hotel staff was nice, room was clean and not noisy. Restaurant staff were terrible. Can't be described as nice which is in sharp contrast to the hotel staff
The place was very clean and nice, and very professional looking. If you're not a posh business person, it isn't the best. We made the mistake of ordering Dominos to the room, and the hotel was obviously not very happy about "fast food" coming. First of all, they gave the delivery person a hard time and accused her of not really having customers here and being shady, before they finally called my room. Once I confirmed we had indeed ordered pizza, they wouldn't even let the delivery person come into the hotel, and I had to go outside to meet them.
Everyrhubg was great above average on all things.. Great service and room service food was beyond great.. One very rude women that was a clerk at the front desk about 3am in the morning needs to be fired. I don't want to give the hotel a bad review because of her. I asked about the shuttle and all were more than happy to call the bus driver. They said tell us when you are ready.. I walked outside and came back in and there was another clerk there. I said you can call the shuttle driver now please, I'm ready. She answered very ugly and rude sharp '' when I have time I will'' there were no customers at the desk. No reason that I should have been treated like that. I just thought to myself welcome to new jersey where all the rude selfish people in the world live and blew it off. But what needs to be realized is that people like this on staff there will cause this great hotel to lose customers.
Got in at midnight and still able to grab a quick bit in the restaurant/lounge! Staff was great and never made us feel rushed.
The bed was comfy and divine! Check out time was noon. Service fell short. Shuttle took 40 minutes to arrive; I had to call twice. Massive plane delays brought me in at 3 a.m. and it was not fun waiting yet again. First room shown smelled to me of smoke; no problem about changing rooms. However, she said she would slip a new room key under the door while i could sleep (almost 4 a.m. by now) and she did not. It was easier to not leave the room when I woke (bc very tired) then to deal with trying to get a new key to my room when I would be checking out soon. I left hotel at 11:30ish a.m. without coffee but showered.
A shout-out to the Newark Airport Marriott for their excellent customer service. Having taken a red-eye and landing in Newark at 5:55 yesterday morning, we went straight to the Marriott, not necessarily to check in, but to have them be aware that we were there, because we knew we wouldn't be back to use it until around midnight. The night clerk decided just to check us in early, at 6:30 a.m. We never went to the room, but left for our day in NJ and NY (and Neal Gottlieb 's Survivor viewing party, which was attended by so many relatives and friends). When we returned to the Marriott just past midnight, we attempted to print our board passes for this morning. When that didn't work, the same night clerk offered to try during the night and have them for us in the morning. Great. We went to our assigned room, and when we opened the door, we saw it was a wreck. It had not been cleaned at all. So it was a trip back to our now favorite night clerk. After explaining the situation, a supervisor got involved. We received an apology, and an upgrade to an executive suite which included a full breakfast. Thank you, Marriott!
They set up a pack and play and refrigerator. Huge win! No bellman to bring our bags up. We had to push the luggage cart ourselves. The restaurant was initially rude when I asked to take food upstairs (to my husband and sleeping daughter). I was surprised that this was supposed to be "in" the airport but it still required a van to access. They will not direct you to a walking path. The van was included (nice) but the driver refused to go to the premier counter, leaving us to lugg baby and bags up multiple flights. Not as easy as for a solo business traveller
Great bed, nice room layout, very quiet and dark which was nice for sleeping. If you close the curtains you will not be able to tell you are essentially in an airport. Restaurant was okay -- not bad, not great. A bit expensive for the quality.
Amazing location adjacent to terminals Prices are similar to Midtown Manhattan
The rooms and staff were nice The shuttle service was very poor. Understaffed shuttle service for people trying to make flights. If you are going to use mini-vans, you need to have more of them, or have bigger shuttles on stand-by.
Lobby and restaurants remodeled. You can walk to terminals but a shuttle is provided. Best place you can stay when departing from EWR.
Hotel common areas are dirty and smelly. Staff is surly and apathetic.
Okay for the money Bar/restaurant was over priced and the WiFi was down. The doors do not close very well...
Location next to Newark Airport with free shuttle. Good value. Hotel is shabby, carpet fraying, lots of dings and marks on the walls in hallways (though room itself was in better shape). Housekeeping must've been rushed, because underwear left by a previous guest was on the floor of our bathroom. Yuck.
No hot water. Reported this to staff. No results, one week apart. Seems like they could care less
Nothing The hotel is nothing like the picture, it was very dirty and old. This is the worst experience I ever had. DONT BOOK THIS HOTEL, its full of roaches !!
The price for the weekend was great but on Monday it double Not the best at all!!!
We liked that it was so close to the Newark airport & the free shuttle ran every 30 minutes to/from the airport. The staff members weren't rude, but not really friendly either. The room was very small - it barely fit the 2 double beds in it.
Location Housekeeping waking you up early by knocking once and opening the door on you, even if the lock is on. It's annoying!!! Check out @ 11am they'll be attempting to open the door on you around 9am.
A place to sleep Bathroom not very clean
For $79 plus tax on a weekend night through kayak, it was great. There were only two things: 1) The room could use a mini-fridge. 2) Saturday morning, around 8:30 am, there was house music blasting from the first floor that you could easily hear on the second floor. I realize this was from a group holding a gathering there on Saturday morning, and would be hell on anyone who checked in late, but I couldn't blame the hotel.
What I really liked about this hotel is that all the staff is very nice. All the staff would say hello if they walked past you and were very helpful. I also liked that the bar and convenience store were open later than the other hotels in the area. My sister and I wouldn't get back to the hotel until 10:00pm to 12:00am and we were able to get a bite to eat and have a drink before going to bed. You can tell this is an older hotel so there is little things that could have been better but for the most part you could tell the management was really trying to get the hotel fixed up so the little things didn't really bother me like they would some people. When my sister and I first sat on the bed it seemed really hard and uncomfortable but it didn't turn out to be an uncomfortable sleeping experience. It was actually quite comfortable for my sister and I. If you are someone that needs a softer bed I wouldn't recommend this hotel. The location of the hotel was a bit confusing because the hotel is right off the highway so if you are going too fast you will most likely miss it and have to go all the way around again. So if you are someone taking uber and lyft just make sure your driver knows about when to turn into the hotel so you don't have to pay extra. Even though I smoke cigarettes I didn't like that the ash tray was right next to the restaurants door. It just seemed really weird to me to have it right there when people have to walk out that door. Also even though they have an ashtray right there people had been throwing their buds on the floor and staff was walking around collecting big trash but didn't stop and pick up the cigarette buds.
The staff was helpful for the most part. The room, the facility in general, was poorly maintained and run down. It felt like a dirty cheap motel. I asked the housekeeper to clean my room when I went to breakfast, nothing was done. I asked again at dinner and I came back to a pile of towels thrown on my suitcase, and the bed sheet just thrown on the bed. I called housekeeping who tried to explain that only the supervisor was on duty and that the do not disturb sign was on. This was not the case when I twice asked housekeeping to clean the room.
Location & Price are great! Good breakfast included with hotel stay. Had to switch rooms b/c of a grainy picture in tv and shower stopping up. Also, b/c of warmer temperatures during this winter season the hotel decids no to offer heat in the rooms...WTF? IT STILL WAS COLD AT NIGHT!
Rooms updated but small, adequate for my business needs. Onsite restaurant, excellent food and service but is pricey. Parking is free, good news, finding a parking spot can be difficult but attendant is helpful, may have to park 1/2 block away.
- Good complimentary breakfast - Decent gym facilities - Convenient free shuttle to the train station and airport - WiFi fairly fast and reliable I was put on a floor that was renovating (maybe all floors were renovating). As a result, the entire floor looked really run down, it smelled like paint, and it was loud.
Good location for getting into NYC. The breakfast was pretty good. Employees were very friendly. Room was clean. Bathroom door did not close and some of the walls had paint/wallpaper peeling off. Vending machines were all either non-functioning, didn't take bills, or were not well-stocked. We ordered a cheese pizza when we got in for a quick bite to eat and it was possibly the worst pizza I've ever had, especially from a restaurant. A frozen pizza would have been better. Our neighbors rolled in around 2 AM and were loud and woke us and kept us up until about 5:30 - 6AM when we finally had to call the front desk to ask them to do something about it and even then it still took a while for them to quiet down.
Every thing Parking
The food and the shuttle service as well The first room smelled like cigarettes and was tiny. But the second was nice
Downtown location, close to restaurants and activities. Friendly, helpful and efficient staff
The location is very close to train stations and the free parking is a very nice perk. If they run out of parking they will park it for you. The elevator is simply amazing. It sounds like such a little thing but it is really fast and they don't shut them down on off hours so you're never waiting for one. As other guests mentioned the A/C doesn't work very well. If you turn it all the way to cold (past the temp settings) it will get comfortable after about 30 minutes. The bed is very lumpy and extremely uncomfortable.
Stayed for 4 nights for the 2016 Star Trek convention in NYC. No regrets. Staff was friendly and helpful. Convenient, free parking. Clean, comfortable room. Good breakfast. Walking distance to Newark Penn Station. Reasonably safe urban neighborhood. Easy access to NYC via PATH or NJ Transit. Price compared to NYC hotels. My room had a nice view. Was able to park the full day after I checked out. Elevators malfunctioned one morning (this was a huge annoyance). Area around hotel closes very early (no good restaurants, convenience stores, etc).
I asked for a "quiet" room and ended up next door to a group of women who were clapping, cheering, and in general having a good time. I don't mind people having fun but at 1:00 in the morning I really wanted to get some sleep.
I had low expectations based on reviews, but rooms were clean and spacious and recently renovated. Wifi worked fine for me. Staff were friendly and attentive. Good value for the money. Maybe I just got lucky this time, but nonetheless I'd stay again. Fine for a night. The area is a bit dicey, but not so much so that it should prevent you from walking to the train station, etc.
We were very well , near restaurants, quiet place, very good breakfast and free parking........................................
Best in area....
Greeted by a very pleasant front desk employee and very clean rooms! Nope!
Clean and comfortable. The exercise equipment is good and breakfast is generally nice (see below, however). Breakfast at this hotel has slipped since our last stay. If you got to breakfast early (we did) you had a nice selection. But if you came after 9:00 AM the bagels and yogurt were gone. Fruit this time was canned pineapple rather than fresh, as before.
Nice hotel, convenient to Meadowlands and highways. Not located in a very walkable area. Requires auto transportation.
This is not a four-star hotel, but, for two-and-a-half stars, it's pretty nice. Good breakfast, nice exercise room. We always come away from this hotel refreshed, well-rested, and well-fed. No drama; just a comfortable place to stay.
Better quality room than expected and the breakfast also exceeded my expectation
This guest did not leave comments about this hotel.
Location Elevator was broken and not evedince to be repair soon
This guest did not leave comments about this hotel.
Location Just one elevator was working.
Well priced, location decent Group of teenage boys made so much commotion each night. They walked in/out of rooms slamming doors, talking in the hall....we needed to move rooms the first night but it kept happening. Situation very poorly handled by staff
This guest did not leave comments about this hotel.
It's just outside the Lincoln Tunnel. It's clean, and the breakfast cafe was actually great. It's an older hotel. I suspect it was grand, actually, in the 60's. It's clean and no frills. I was pleasantly surprised by the value. The parking lot felt sketchy, but mostly because there weren't many other cars.
Michelle was very helpful by giving us lots of information about NYC, while she was checking us in. She even made us a reservation for a taxi for the next morning. The rooms were very clean, the beds comfortable and we loved the deep bath tub. Also, we ate dinner in the 12th floor restaurant. The food was amazing and our waitress was very nice. Definitely would stay there again.
The staff was friendly, the location is nice. The rooms were horrible, the locks in the restroom does not work, the windows don't open the are missing the locks. The room smelled very bad like ciggrate smoke, my mom has Astama so this was not a good experience l.
Location, options in the breakfast, shuttle service to nyc, in room facilities One of the staff member was not professional at all on reception. Others were very gud
its confusion to categorise the hotel as being in New york city. its situated outside new york staff werent too helpful
The beds were a little too firm, like the mattress needed to be changed.
Once you get inside, the hotel is nice looking. They have a shuttle to take you to the city for a small fee which was nice and convenient. The shower leaked and there was no one at the front desk when we arrived.
service for New York tour no breakfast,the pressure of toilet flush not good, far from bus station and takes 40 minutes walk to train station
The customer service No complaints
The hotel was very close to nyc and they had great accommodation for transport. It was only 12$ round to the city. Our door to the room would not shut quietly it slammed behind you very hard and loud. I thought that was a big safety hazard.
Location close to nyc No gym parking lot out of maintenance
it was very quit and not far from nyc
Clean, comfortable rooms, decent food and drinks, timely shuttle to the airport, great price. Better than a park and fly hands down! What more could you ask for!
Clean, fast shuttle, good breakfast.
Free shuttle service between EWR and hotel, both ways. Staff was friendly and helpful. I had a room on the 6th floor, it had a vaulted ceiling which was lovely. Clean luxurious sheets, beds were comfortable with pillow options. Plenty of space. Large mini fridge in the room. Convenient, Way better than sleeping on the floor of EWR. Wifi did not work. Elevator incredibly slow. Air quality in my room was not great, was pretty stale and overpowered by air freshener. The windows were not openable to add fresh air. Food in the restaurant is subpar, with virtually no clean eating options. There are no other food options in the area, as the hotel is located amidst train tracks, gates, car parks and rental lots that seem to stretch to forever. $2 for a small bottle of Poland Springs bottled water in the vending machine.
I liked the customer service! Carlos was our waiter one evening and he was so sweet and friendly. The shuttle drivers were also wonderful. Friendly, professional and very nice!! The breakfast was very good also. The only thing I didn't like was that my bed was not made one day by housekeeping and the did not replenish the coffee nor did they remove the melted ice from the ice bucket. I was very disappointed in that part of the service since, as a mom, I do look forward to going to a hotel to be a little spoiled. I didn't complain to the front desk since the rest of the hotel experience was wonderful!!! All in all I would go there again.
The room was very large and quite attractive. The bedding was excellent and we had a great rest before and after our travel overseas. Nothing at all!
The bed!! So comfortable. Also I left my luggage on the shuttle, and they were very helpful in facilitating my getting it back. The plane was late, and the shuttle took much too long to pick up.
nothing difficulty getting to it. Staff not really friendly. Too dark
Very nice room and very friendly staff. Free shuttle to and from airport. Nice rate. Coffee and muffins were available at 4:30 am. Other guests were extremely loud- banging doors and yelling in the hall the entire night. It kept waking us up. Our wake up call rang at 3:40 instead of 4:40. We reserved a shuttle and one of the drivers never showed for work; so at 4:50 on the morning there were four families trying to get to the airport for our flights. The driver was very, very nice but one family was forced to stay behind.
Convenience I reserved king but I got two twin/double, I did not bother to change when I realized in my room
I stayed in this hotel twice during January 2017. The hotel has a good location, it is close to the airport, the neighborhood seems safe, and the shopping area is not too far. It has an acceptable shuttle service to the airport. The rooms are spacious and their beds are comfortable. During my first stay of three days, the room was cleaned just once. When I inquired the reason, a woman receptionist explained that when you stay there for a few days the housekeeping personnel “sometimes” skip a day of cleaning. She said that she was alone, that all housekeeping personnel was gone for the day and the manager was out as well. She offered no other explanation and her attitude was of an upset person. As if I was annoying her with my problem. When I returned the second time, I complained to a supervisor, he apologized and said that the mentioned receptionist was wrong, adding that unless I had a “do not disturb” sign on the room door, there was no reason to not have skipped its cleaning. He also gave me a couple of vouchers to compensate for my aggravation. I suggest to closely supervise and train that receptionist to make her understand that clients are needed to pay her salary and they deserve to be treated with respect.
Our room was very nice and the bed and bedding was very comfortable. It was a very quiet stay.
Nice rooms and great location for bus into city No coffee in lobby after 9 am , breakfast buffet seemed hurried and not enough to feed guests
Great staff Great Clean 24/7 galley Easy TV hook up Consider we only stayed in the cheaper room it felt very luxurious. Would definitely use this chain again and reccomend. Breakfast was disappointed (not the cooks) the quality of the hot food was airline coach. Only compliant.
For the amount of money to say here you'd think the tv would have worked. We chose this hotel because we wanted a luxurious stay in a plush setting. It wasn't any better than a Best Western. Breakfast was served till 10 am but we had to wait in line for 47 minutes to eat. No bagels or bread left when we finally got our eggs because it was almost 10:30! Really disappointed and wish we had looked for a Best Western.
Clean, roomy, acomodating and helpful staff hideaway bed was unuseable due to hard ridges and bumps as well as troughs, had to share king with two daughters like sardines in a can. Air conditioning complicated and hard to use. Slow internet, plus it timed out after 24 hours (despite our having a 2 day stay).
Excellent Service with professional staff
Plenty of parking, clean room
Friendly teen trying to do the best to satisfying us. Clean and excellent Non
Apathetic, robotic staff that did nothing to accommodate traveler that encountered a major issue
The room was clean. It appears to have been upgraded and the AC was good. If you are there to work, it's quiet and a good place to stay as long as you are willing to put up with the staff's poor attitude. The staff was extremely rude. The fridge did not work and when I reported it to the desk clerk she asked "So... do you want me to send someone to fix it?" Really?! I wonder what she thought was the reason I told them it wasn't working and my drinks were warm. After reporting it three times I finally got maintenance in the room at 9:30 PM, the guy said he'd be back in 10 minutes and never came back. The next day I saw someone in the hallway and told him, he came over and brought a new fridge. More than 24 hours after I first asked for it to be fixed or replaced. I found all the staff to be rude and unwilling to help with the most simple request. There are no restaurants around so you are stuck paying an insulting high price for everything you eat or drink. The breakfast buffet is 14.95 plus tax and you have eggs, sausage and potatoes as "hot" food; fruit and french toast and muffins. Don't expect more.
Helpful staff. Great food at Teds! The shabby leather chairs in reception don't reflect the overall quality of the hotel.
Staff was super rude. Room was dirty. Absolutely disgusting
The location to the airport is good. The rooms were just okay. The parking was ridiculous. They did not have enough spots for how many people were there. I can't believe you have to pay for parking when there was not even enough parking to park there. Spent a lot of time driving around the parking lot and parking just where our vehicle would fit....usually no actual parking spots but rather parked on grass or in non parking area and left vehicle there. We asked for towels one night and never got them. The walls are very thin and we could here everything going on in the rooms and hallway. The rooms were not all that clean and the pillows were terrible. I would not stay here again.
We arrived much later than expected at Newark Airport. Fortunately for us, their airport transportation runs 24 hours. Called the front desk a couple of times about the transportation and they were always nice. It was also good to see a 24 hour pantry stocked with some pretty decent quality foods and baked goods, as all the airport concessions had closed with our late arrival. Our room was clean, modern, and nicely appointed. Overall, would highly recommend this hotel. Food in aforementioned pantry was a bit pricey. Bathroom fixtures needed some repair, but admittedly I forgot to tell them when I checked out. Location of the hotel not the greatest if you want to walk out of hotel grounds.
Nothing - rooms were dirty - bad room odour -
I liked that it had shuttle No pool or jacuzzi for the prize
Close to Airport , Friendly staff, Good restaurant WIFI was poor on 8th floor . Could not surf internet properly.
nice updated room. blankets were like brillo
Parking was not included
ease of traveling to the city no blankets for pull-out couch even though requested (not sheets)
It was very well located and safe. The staff made mistakes and the house cleaning forgot to clean our room one day.
Transport from Air port, if possible
Nothing was done when I complained about smell of marijuana. No respect for a family environment. Least I expected was a comp for horrible experience, but nothing was said besides I will look into it by the manager. Shuttle service to MetLife stadium is one way no pickup after 5 pm. If your looking for a place to do drugs this is the place to go!!
Very easy to go to nyc, only 20-30 min by bus! Close to shopping malls Room cleanliness was not the best I've seen...
This is the first La Quinta that had HOT food for breakfast and it was welcome since they were NOT anywhere near a location to eat away from the venue - the food was well prepared and the staff was very friendly and cordial THis venue does not have any places within a close walking distance where guests can get breakfast or snacks or even a fast food something. I highly recommend that somewhere on the hotel info on your site that the 2 places that ARE near are listed and that it be recommened that they get a rental car.
I stayed with a girlfriend for her 40th and the staff were very hospitable, going over and beyond what what necessary to help us enjoy our stay. They gave us great help with knowing where to go and find things and even stayed after their shift to make sure we were ok! The French Toast for breakfast one day tasted like cardboard! Breakfast did leave a lot to be desired with the "hot" options maybe luke warm and a slim selection of breads etc.
Good location for city trip, just 20-25 min by bus. Very comfortable beds. Too slow staff, too small room for breakfast.
Price, accommodation and general comfort were above expectations. Bus connection to central Manhattan was good. Continental breakfast was crowded on weekends and generally poor quality.
Location - so easy and fast to get to Manhattan. Better than staying in NYC. Staff very helpful. Free shuttle to local outlets/shops. Tax free shopping on clothes in NJ. Shower drain didn't work, breakfast was awful, hotel quite worn and shabby. WIFI did not work at all.
Clean hotel. Wonderful view of Manhattan. Excellent bus service to NY across the road.
Absolutely nothing! We were the last guests to check in for the evening. They gave us room 207 and it was filthy. There were huge sticky stains on the carpet and on the furniture. There were chunks of things stuck on the carpet. And the air was stunk of stale smoke. I asked for a different room but they were full. We left and went to a residence inn. I had purchased through Kayak/Priceline and priceline refunded my money. It was the nastiest room I have ever seen. Our friends were also I the hotel in the 9th floor and they said their room was fine. The hotel staff didn't seem to care one bit about the state of room 207. The only thing they offered was to have housekeeping come and spray something so it smelled better.
Front desk staff and hotel shuttle driver were fantastic. Room service was prompt and thorough.
I liked being picked up from airport by courtesy car. I liked the selection of movies. I thought the hotel was very good value for money. The front of house receptionist stayed on a personal call all the time she was checking me making it hard to ask her questions and i found it a bit unprofessional. She was very helpful however later when my remote control did not work she got me a new one and was able to answer all my queries well.
location and the fact it had onsite Restaurant
The very unhelpful staff. Expensive prices at the restaurant and the parking.
Love how close to New York and how easy was to get on and off the highway. The water pressure was low.
Transportation No consideration for guests
I thought the location was excellent. I really appreciated the free shuttle from the airport. The room was just fine and we ordered pizza. It tasted great. It was as good a rest as a person could have on a layover.
Airport shuttle came late and the staff refused to help us with the timing of the shuttle.
The hotel is close to the airport with a frequent shuttle service between the hotel and the airport. It is basic and not the most luxurious or fancy hotel, but we didn't want to pay the price for that kind of hotel. This one was clean, the rates were reasonable and it is far enough away from the runway that it wasn't noise but close enough to make it a short transfer. It may not be where I would choose to stay for a holiday but if I wanted somewhere convenient to stay before or after a flight, then I would definitely use it again.
Basic accommodation for the budget traveler. Stay only if you missed your flight out of Newark or have a connection. Had specifically requested a non-smoking room. They had only smoking rooms available. The smell was so bad that my wife and I had to keep the windows open (in December !) to breathe some fresh air. As a small mercy the housekeeping gave us some room freshener to spray. The on-site restaurant is too pricey. The breakfast at the restaurant ($11) was not at all good. The front-desk did not mention that the restaurant would be closing early. When we reached the front desk, they just gave us a Chinese take-out menu. This worked out better because the Chinese food was much cheaper and tastier (I'd recommend that). The good part is that the hotel had an airport shuttle. If you don't have a car, that's a cheap way to get to the city and other places.
We really liked how close the hotel was to the airport. The shuttle between the airport and the hotel was about 5 minutes. If you're not used to road noise you may have difficulty sleeping
its just fine.the staff is not very helpful. the room is old and not very clean.But its fine for that price.
No running water. Not advertised at the time of booking although they knew there was a scheduled outage for repairs. Had to check out, get reimbursed and go to another hotel upon learning that there was no running water at check in.
I did like the access to the New Jersey Transit and airport. There are some resturants and shops in the building to pick up anything needed. The hotel staff was very nice and helpful to any questions we had. I did not like a few things in our room, such as, no place to hang a hand towel, the sink counter was badly cracked with a poor fix job, and the hair dryer was very old and weak. It seemed as a left over from another guest. The safety is questionable. I was there with my husband and felt okay but we both felt uncomfortable at times. I would not recommend staying alone or walking the streets at night. If you are there to visit NYC, I highly recommend staying in the city over NJ. With the cost of transportation and time back and forth, you waste time and money.
We enjoyed how large the rooms were for the price we paid. Also conveniently located next to Penn Station.
The bed was comfortable and stay was good. Don't order order room service . The food was terrible.
Comfortable bed nice staff Needs to be renovated in areas
Easy access to trains, Amtrak & PATH. Food was good. Service very good. Staff very good and nice. Very secure. The room door was slightly off kilter so it made a lot of noise when shutting
Despite the fact that we were moved to another hotel without prior notice they ensured that all transportation and amenities were covered by them. We were told that we were going to be switched out to another hotel the minute I checked in, despite the fact that I had confirmed my reservation the previous night with kayak and the hotel the day before.
Clean, very close to train station. Don't expect to check in before 3pm. Breakfast in the restaurant was terrible. Got the corn beef hash... by far the worse I've ever had.... tremendously overpriced for the quality of food. You will hear the honking from the traffic until approx. 10pm. The area surrounding the hotel is not nice... I would recommend not walking around much.
Bathrooms could have been cleaned a bit better. Seemed to have hairs (not ours) in some areas.
It's quite convenient, although the area isn't great. Staff was rude. They need to learn how to smile because their vibe was negative.
The best amenity was the kitchen. Poor water pressure and itchy bedding
This guest did not leave comments about this hotel.
There was the wonderful staff member who went above and beyond to make sure we enjoyed our stay,seemed overwhelmed with responsibility at the time, but took her time with the check in to ensure we were taken care of, kudos!
The room was clean. Breakfast was coffee & granola bars. Snapped at to google and find I Hop. Vestibule smelled like skunk. Room keys didn't work. Room had blinding light, no kitchen items, fuse box visible. Wifi didn't work. Felt unsafe in halls Not enough space here.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Close to the city and the met life stadium. Yes I didn't like the fact there is no directional sign telling you where to go. Hilton has their signs posted up on the highway this hotel doesn't. It will help you find the location I went around 2 times before finding the right path to the hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Heat was broken
The staff were all very helpful and friendly. They went above and beyond to make our stay comfortable and informed.
I love the service and location. We have stayed there many times and consistently they have never disappointed us.
Staff was very friendly and helpful, room was clean and cosy, nothing really to complain about. Location was on the New Jersey side and sometimes we had to wait for a bus, but the connections were pretty good.
Location. Staff.room. Everything good. But breakfast is no free..well last week hotel book time my pakage is have a breakfast but staff say . Pay breakfast..
Nice view of the Hudson/Manhattan
Location Paying for parking
It is conveniently located, the rooms were clean, the staff helpful, it is a 10 minute ferry ride to NYC, the view is spectacular, an awesome running path through Weehawken and Hoboken. I really enjoyed my stay and will consider staying here again when visiting "The City". I have no complaints.
The staff was very pleasant and the rooms are nice and new and clean The fact that you need to pay for parking for your car.
It's location and price were what sold us on the hotel; it was convenient to New York City. The staff was pleasant, helpful. The red color of the room.
Clean, great location, close proximity to the restaraunts and a boardwalk. Very comfortable stay.
Staff was excellent and very helpful. Pool great. Would have like to watch tv from bedroom but tv was only visible from sitting room. Very clean accommodations. Comfortable bedding overall stay was outstanding. As stated previously would like to see tv from sleeping area but you could only see tv in sitting area. Also a small refrigerator in the room would be nice.
Staff were very helpfull and professinals. couldnt get a room with view.
Ease of commute to NYC and convenience of NJ shopping and Newark airport
The convenience to the Giant stadium is what liked best. The room was clean and smelled fresh.
the bus stop is near, very convenient,15 mins to Port Authority terminal 42nd st.(walk 10 mins to Times Square), walk underground 10 mins to subway station.Ask front desk for bus schedule(sat & sunday time different) Hotel breakfast was good. The room was clean. Not much resturant around the area unless drive to main road. The housekeeper dont speak English.I stayed at 3rd floor, but quite noisy. The hotel should include continental breakfast. The front desk staff dont know much about New York City.
Pool The bathrooms were dirty The entertainment the TV channels were limited The entertainment the TV channels were limited I know a whole whole no my girlfriend
The bar, breakfast buffet, convenience to bus The food served at the bar
People were friendly/front desk/ very clean Cold water was not flowing in sink.
It's clean and mostly modern looking Wasn't making much noise, but got a noise complaint. Walls are way too thin to accommodate those who spend all that money just to sleep vs. those who wish to already have a conversation.
Easy to find, easy access on and off Rt 3, parking right next to the hotel. Room was clean and modern looking. AC worked well. Nice pool. My room was relatively sound-proof, there was a large group at the hotel and I heard very little noise. . All members of the staff were efficient and polite. Long wait at the restaurant Saturday morning.
Staff was great. Had to switch rooms because of ac problem and they were all over it AC wasn't working because coils were dirty. Maybe better preventative maintenance
Went to Monster Truck Show at MetLife stadium and didn't want to travel the distance home after night show. The hotel was close by and easy to find. One of reasons choose this hotel was for the view of the NYC skyline . The hotel was not nearly close to capaticty and was giving room with view of parking garage!!!!
Right off the highway - but far enough away from traffic/noise. Close to convenience stores, NYC, shopping, busses. only sheers/not curtains on 4th floor - so sun is GLARING in morning.
The hotel was nicely located, as far as proximity to NY.It was also a very good alternative to paying the big city prices.
The cleanliness Staff attitude and people skills sucked
We had issues with our room and the daytime staff was very helpful. They moved us to a new room, which had an issue too, but Elly did everything she could to make it right. Overnight staff was rude.
The room was recently refurbished and mostly nice Bathroom door was damaged, whole room smelled of paint, the whole building was under construction which was loud. The workers smoked in the hallway. I caught the receptionist asleep twice. Once when I was trying to check out around 6AM. She actually had headphones in so I had to scream to wake her up so that I could check out. The pool was not accessible due to the construction. The breakfast was waffles, bagels, and yogurt. I was just really not pleased with this stay.
Location. Easy on and off rt3 Was a non smoking room I thought, smelled of smoke Black mold on sink rim and shower head.
Otherwise we had a pleasant stay. Liked having Red Robin connection. Would go back. People were too loud in the hallway. Children running in the hallway. Our toilet had a seat that kept slipping when sat on. Otherwise we had a pleasant stay. Liked having Red Robin connection. Would go back.
Chromecast, staff. Breakfast, location. Pool was over crowded. No towels at pool to dry off. Had to air dry and drip the whole way back to the room. Oops. Also hot tub was very dirty and almost green. When sitting in it I couldn't even see my waist the water was so unclear., Also check out time was different depending what you read or who told you. We checked out at noon because that's what it said on the back of the door m.
Room comfortable, staff courteous and helpful, location great Only one elevator working, room a little noisy (room heater and pool mechanicals I think), teenagers running in the hallway, talking loudly and slamming doors, housekeeping staff threw away my bed socks that I left in the bed.