Guest reviews
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All Reviews
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Overall Rating
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9.3 "Terrific location."9.5 "95%
appreciated the closeness to the beach ." 10.0 "100%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100%liked the proximity to sightseeing ." -
8.2 "Great service."9.0 "90% found the
staff to be very friendly ." 10.0 "100% said therecreation staff was great ." 7.8 "78% found therestaurant service to be one of the best ." -
7.9 "Good breakfast."8.8 "88% were
happy with the price of the breakfast ." -
6.7 "Rooms are ok."5.9 "Only 59% said
rooms were clean enough ." 5.9 "Beds were acceptable for 59%." 6.3 "Only 63% saidrooms were big enough ." 6.8 "For only 68%, thetv was ok ." -
5.5 "Average cleanliness."5.9 "Only 59% said
rooms were clean enough ." -
5.4 "Average comfort."5.9 "
Beds were acceptable for 59%." 6.3 "Only 63% saidrooms were big enough ." -
4.3 "Bad amenities."4.0 "60% thought the
building wasn't nice ." 2.9 "For 71%, thelobby entrance was sub-standard ." 1.1 "89% thought thefacilities needed updating ." 1.1 "89%complained about the elevator ." -
4.1 "Internet is poor."3.3 "67% said the
wifi quality was bad ." -
2.9 "Horrible vibe."2.0 "80%
criticized the unstylish hotel ." 2.9 "For 71%, thelobby entrance was sub-standard ."
Overall Rating
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9.4 "Terrific location."9.6 "96%
appreciated the closeness to the beach ." 7.2 "Great parking , according to 72%." 10.0 "100%liked the proximity to shopping ." -
8.2 "Great service."9.1 "91% found the
staff to be very friendly ." -
7.6 "Good breakfast."
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7.0 "Nice rooms."9.6 "96% thought the
view was good ." 7.9 "79% found thekitchenette to be good ." 8.1 "81%enjoyed the balcony ." -
5.8 "Average cleanliness."6.0 "Only 60% said
rooms were clean enough ." 5.3 "53% thought thecleanliness of the hotel was average ." -
4.4 "Bad amenities."4.3 "57% thought the
building wasn't nice ." 3.3 "For 67%, thelobby entrance was sub-standard ." 1.1 "89% thought thefacilities needed updating ." -
4.3 "Internet is poor."3.7 "63% said the
wifi quality was bad ." -
3.3 "Vibe wasn't good."2.4 "76%
criticized the unstylish hotel ." 3.3 "For 67%, thelobby entrance was sub-standard ." 4.9 "Unfriendly atmosphere , according to 51%."
Overall Rating
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9.4 "Terrific location."9.5 "95%
appreciated the closeness to the beach ." -
8.8 "Food is delicious."
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8.4 "Great service."9.1 "91% found the
staff to be very friendly ." 10.0 "100% said therecreation staff was great ." -
8.0 "Breakfast is good."8.8 "88% were
happy with the price of the breakfast ." -
6.7 "Pool is mediocre."
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6.0 "Rooms are ok."5.6 "Only 56% said
rooms were clean enough ." 5.7 "Beds were acceptable for 57%." 6.1 "Only 61% saidrooms were big enough ." -
5.2 "Average comfort."5.7 "
Beds were acceptable for 57%." 6.1 "Only 61% saidrooms were big enough ." -
4.6 "Not very clean."4.0 "60% thought
it was rather dirty ." 1.8 "82% said thebathroom was dirty ." -
3.9 "Bad amenities."3.4 "66% thought the
building wasn't nice ." 2.5 "For 75%, thelobby entrance was sub-standard ." 1.2 "88% thought thefacilities needed updating ." 1.3 "87%complained about the elevator ." -
2.7 "Horrible vibe."2.0 "80%
criticized the unstylish hotel ." 2.5 "For 75%, thelobby entrance was sub-standard ."
Overall Rating
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7.1 "Nice rooms."
Overall Rating
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8.5 "Great service."9.1 "91% found the
staff to be very friendly ." -
8.3 "Food is delicious."
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6.6 "Rooms are ok."5.6 "
Beds were acceptable for 56%." -
5.1 "Average comfort."5.6 "
Beds were acceptable for 56%."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.2review from
The location, beach access and kitchenette. Some of the staff greeted us with a grunt and no eye contact. Almost annoyed that we asked a question! On check out a staff member had be sign an account which was not mine, for more than double the amount! I asked her to please check with the guest before handing them the incorrect paper work. I asked her to tear up the incorrect signed bill...she looked at me like I was the crazy one!!!???? That said, some of the younger staff member seemed a little more friendly and approachable.
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10.0review from
The location was perfect. Just steps from the beach. The rooms are clean and comfortable. Incredibly convienient to restaurants and stores. The in-hotel restaurant and deli are absolutely delicious. And pretty moderately priced for the quality of the food. The water pressure in the shower is pretty awesome!
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6.2review from
Location Needs remodeling
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6.8review from
I got what I asked/payed for. The view. The hammocks.
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4.8review from
Outdoor pool area and location are the only reason I would ever come back Paid close to $900 to be a guest Memorial Day weekend (Thursday-Monday) and did not arrive until 4:00 Monday morning so one day i essentially did not use the room and 1 out of the 2 or 3 days I only received house keeping. The other days all that was done was a change of the towels. Bed linens were never changed (makeup on pillow case still), beds were never made, toilet paper was never changed when empty and room looked atrocious. When this was brought up to the front desk on Sunday it was around 6 when I had just gotten back for the day and at that point my guest and I wanted to unwind before we went out so for house keeping to come up was pointless. The following day when I checked out I was told by management there was nothing he could do because I booked through a third party, however when I contacted the third party who contacted the manager I received a 50 dollar refund. 900 dollars was spent and I only received 50 dollars back when it my opinion not everything I paid for was included. I don't follow especially since one of the days I had reserved the room I never even used it! Not to mention the coffee pot was broken and it took 12 hours for us to receive a new one. Our refrigerator leaked which we did not notice until Sunday night when we got back from being out, but had house keeping actually cleaned maybe it would have been seen before. Prior to all of this I had planned on staying at this location again but after my experience and my experience when I expressed how unsatissfied I was, I'm not so sure. I would rather give another hotel my business in hopes that I am treated the way a guest should be. I go to school for hospitality management so these scenarios or ones similar to these are all things students are taught and how to hand as a means of avoiding the non return guest.
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8.0review from
Location to beach and surrounding attractions. Minutes from downtown OC and Fenwick Island. A bit busy on the Memorial Day weekend as lots of young people were checking in / staying.
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6.5review from
Restaurant was fantastic. Not like any other hotel restaurant but you don't need to stay here to take advantage of it. Room was very clean. Staff was not friendly or accommodating. Fire alarm woke everyone up around 730am. Beds were tolerable. Hallways need air fresheners or a dehumidifier because they were musty.
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8.0review from
The ocean view was lovely, and the hotel stay was great. I really enjoyed myself and my family did as well. Everything , the room and the ocean view was lovely.
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8.3review from
We love the hotel, great location and very clean, this was the second time for us. We had a little hick up upon check in but this was handled professionally and satisfying for us! We had a great time! Thank you
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10.0review from
The location was perfect. Just steps from the beach. The rooms are clean and comfortable. Incredibly convienient to restaurants and stores. The in-hotel restaurant and deli are absolutely delicious. And pretty moderately priced for the quality of the food. The water pressure in the shower is pretty awesome!
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8.0review from
Location to beach and surrounding attractions. Minutes from downtown OC and Fenwick Island. A bit busy on the Memorial Day weekend as lots of young people were checking in / staying.
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8.0review from
The ocean view was lovely, and the hotel stay was great. I really enjoyed myself and my family did as well. Everything , the room and the ocean view was lovely.
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8.3review from
We love the hotel, great location and very clean, this was the second time for us. We had a little hick up upon check in but this was handled professionally and satisfying for us! We had a great time! Thank you
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6.2review from
The location, beach access and kitchenette. Some of the staff greeted us with a grunt and no eye contact. Almost annoyed that we asked a question! On check out a staff member had be sign an account which was not mine, for more than double the amount! I asked her to please check with the guest before handing them the incorrect paper work. I asked her to tear up the incorrect signed bill...she looked at me like I was the crazy one!!!???? That said, some of the younger staff member seemed a little more friendly and approachable.
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6.2review from
Location Needs remodeling
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4.8review from
Outdoor pool area and location are the only reason I would ever come back Paid close to $900 to be a guest Memorial Day weekend (Thursday-Monday) and did not arrive until 4:00 Monday morning so one day i essentially did not use the room and 1 out of the 2 or 3 days I only received house keeping. The other days all that was done was a change of the towels. Bed linens were never changed (makeup on pillow case still), beds were never made, toilet paper was never changed when empty and room looked atrocious. When this was brought up to the front desk on Sunday it was around 6 when I had just gotten back for the day and at that point my guest and I wanted to unwind before we went out so for house keeping to come up was pointless. The following day when I checked out I was told by management there was nothing he could do because I booked through a third party, however when I contacted the third party who contacted the manager I received a 50 dollar refund. 900 dollars was spent and I only received 50 dollars back when it my opinion not everything I paid for was included. I don't follow especially since one of the days I had reserved the room I never even used it! Not to mention the coffee pot was broken and it took 12 hours for us to receive a new one. Our refrigerator leaked which we did not notice until Sunday night when we got back from being out, but had house keeping actually cleaned maybe it would have been seen before. Prior to all of this I had planned on staying at this location again but after my experience and my experience when I expressed how unsatissfied I was, I'm not so sure. I would rather give another hotel my business in hopes that I am treated the way a guest should be. I go to school for hospitality management so these scenarios or ones similar to these are all things students are taught and how to hand as a means of avoiding the non return guest.
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6.5review from
Restaurant was fantastic. Not like any other hotel restaurant but you don't need to stay here to take advantage of it. Room was very clean. Staff was not friendly or accommodating. Fire alarm woke everyone up around 730am. Beds were tolerable. Hallways need air fresheners or a dehumidifier because they were musty.
