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Clean. And next to city fish restaurant. Gave us late checkout at 1. Kids in hotub.
Comfort of the room and sleeping experience Front desk who lost my reservation and after one half hour of segueing with him, he found my checked in package unde his left hand! The free breakfast cost $11.00 for an ok omelet and two sausage links! The coupons for the free breakfast disappeared from my room on the last day so no "free" breakfast! I found a $75.00 pending charge on my credit card two days later after receiving a no pay due bill from the front desk! The price per night was way to high for the value and service given! I would not recommend this hotel to anyone and I feel like I got ripped off. PS. I'm a diabled vet who just returned from deployment!
Janet, in housekeeping was an awesome person. She made a attempt to greet us and call us by name throughout our 4 night stay. We arrived early and were allowed to check in prior to 3:00 pm. Much appreciated. The room was nice but nothing exceptional for the rate we paid. I assumed the breakfast was complimentary but it is not. The food was good the morning we ate there.
Promised easy access and room was last one at end of hall on third floor.
Very nice staff
This was quite possibly the worst Hotel I've ever stayed at! The bed literally had a indentation from being so used! The desk clerk was rude, and housekeeping was knocking on our door by 8am! Heat didn't work, no fan in bathroom.., I could go on!
The room size. The amenities. Limited parking
Very clean. Close to good restaurants. comfortable bed.
The room was large, clean, pleasant, nicely decorated (boutique-like) with good color scheme. Very good air conditioning (I travelled in August). Comfortable bed. A nice desk, with good lighting. A couple of computers available in the lobby for internet access and printing. The staff was courteous. Snacks offered for sale by the receptionist, and there is a kind of diner there, too, for a bite to eat. Small pool available. The price was affordable, and I would stay there again. The ice machine on my floor had a sign on it that it was out of service, and the drink vending machine next to it was sold out.
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We've stayed here before, so we only expect it to be as good as the last visit. For us, the location is good and is usually a very good value for the area. Only two issues. 1.Housekeeping ignored us the first morning, even with us leaving the room for the day before 10:30AM. Hskpg was still on the floor as we were leaving. 2.The shower rod mount showed 3 exposed sets of screw holes on one end,still bad rpr.
Everything Only one elevator and limited parking
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This guest did not leave comments about this hotel.
Breakfast very nice! Cozy place. No
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Fresh carpet. A very poor value! Only one towel, and the 'extra' one delivered was stained.
Great breakfast selection, and helpful staff. My room and the elevator did not smell pleasant.
This hotel was a short distance from our destination- Tampa Downs. It was very clean and the room was great. Hotel staff were friendly. We did have a problem with the thermometer but they sent a staff person over that was friendly and figured it out. We did not like the fact that they were 'dog friendly' and there were many animals there. We are allergic and therefore will not stay there again.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
i liked that the rooms where clean and luxury and didnt have the typical casino smoke smell i didnt like the fact that i didnt get the room i booked online although this one was very nice maybe even upgraded but they should have mentioned it
Parking was an issue as a guest of the hotel a $10 fee to park in the parking deck which was reimbursed by the hotel or a $25 overnight valet parking fee which you did not get reimbursed on as a customer of the hotel you should have the option to valet your car without the $25 fee
The hotel has many facilities. It was further from the center as we thought and because of the casino (we assumed) the public was quite elderly, which we had not expected of a Hardrock hotel. Also too bad the breakfast was not included even though the rate was quite high (189 USD excl VAT)
Excellent service we were treated like rock stars! The smoking in the casino.
casino and room booked smoking room did not det smoking room
Great time for the New Years Celebration. Hotel was clean, room had a great view, and the people were very helpful. I would def come back and stay here again.
Everything was clean, room service was speedy, all in all a pretty enjoyable stay The pillows aren't that comfortable for my neck. I feel as if they were just puffs of air that didn't provide much neck support.
The staff was very nice. The room was very modern. I didn't expect such a great experience. don't get me wrong I expected it to be fine but it exceeded just fine only drawback was that our lightbulb in the front hallway of our room was dead but everything else was perfect and even though we brought in Christmas away from home we still felt comfortable bringing it in there. I definitely look forward to staying there again on our next visit.
Excellent food and service, top notch room.
Clean and hospitable
I liked the waterfront view. It was a nice view on the 6th flor and look out over the bay especially at night view. The size of beds were too small and the placement of the lights in the room didn't allow proper lighting. They were too bright over the bed. The rugs needed cleaning.
The staff was very friendly and helpful. The pool was pretty and the boardwalks were scenic. Our shower fixture was broken but still usable. I let the staff know when we checked out about the issue.
The room and Hotel was very clean. The staff was excellent. Valet remembered us and was very personable every time we saw him. I can't remember the name of the front desk clerk when we checked in, he was very professional and helpful. This was our first time in the Tampa area and after our stay at the Hyatt we are ready to go back. The bed was very comfortable I never wanted to get out. I only have one complaint. Right after we checked into the room. Maintinence arrived at the request of the maid to fix the toilet paper roll in the wall. She had just walked in without knocking. After she saw us in the room she explained and did not know that we had checked in at the time.
the rooms were spacious and clean pillows were hard and too thick to sleep on
When we opened up the mini bar it had not been cleaned in a while. Something brown had leaked in the bottom of the fridge. Very gross. We were told another guest had put some of their own things in the fridge and that's what made the mess. So no one ever cleans or looks in the mini bar? We were in a junior suite and you expect the room to be clean. Also there were 6 bed risers stacked up on the bedroom night stand. Will not be back again. Very disappointed in the hotel. You should not have to call the front desk to get your room cleaned.
Very clean hotel, and courteous staff. Booked this hotel last minute, and only wish I could've stayed longer. I would definitely be back to enjoy that rooftop pool that I missed.
Courteous staff, beautiful decor Noisy neighbors as they departed at 5am, though that is not the hotels fault.
This hotel was really clean and tasteful. My room was very comfortable and staff was very helpful. Will stay again next time I'm in town. I wasn't sure where the hotel ended and the business complex or restaurants started. Granted, the staff was very friendly and helpful. I kind of found myself wandering around and in some area's felt out of place in shorts and flip-flops.
The staff (not managers) are friendly. My stay at this hotel was entirely disappointing. I requested a room away from the elevators and had called twice to confirm this request and was given a room right next to loud creaky bumping elevators. My friend had ordered me room service to be in my room when I arrived as a surprise and it was never there and would not have been delivered had she not asked how I enjoyed my surprise food. At my insistence I was moved to a different room the next day and the day I left the hotel saw a BED BUG crawling on my pillow as I was getting ready. I alerted the staff who was appropriately horrified only to NOT hear from a manager for the next day and a half. After repeated calls and emails from me including one to a front staff who said she had seen the manager and was surprised I had not heard back only to be lied to by that same manager hours later that she 'only just arrived' and that was why my calls were not returned. Finally after a rant to a lower level manager the front desk manager was all of the sudden made available to me and finally an investigation into the bed bug was launched. What is MOST disturbing is because they themselves had not 'confirmed' this was a bed bug (which is very clearly was...I have photos) they could not tell me for certain that no one else was staying in that room. At the LEAST that room and neighboring rooms should have been closed and checked immediately but the managers were slow to take action and initially very dismissive. It is a DISGUSTING feeling to have the experience of knowing you slept somewhere that has bed bugs and all the effort I had to put in once I got home to try and decontaminate myself and my stuff to not infest my house and my baby's nursery. Most disheartening was the response from the hotel on the matter. I wish this review would let me submit the picture of the bed bug I took. I was forced to stay at this hotel because of an exam that was being given onsite but I will never stay at this or any related hotel again. Not even because of the bed bugs themselves, but because the hotel was so slow to respond and so dismissive, potentially putting others at risk as well by not quarantining the room(s).
Staff was friendly and hotel was very clean. Hotel offers valet service for $20 a night but self-parking garage is directly behind hotel wirh direct access to hotel. Beds are hign which was great for my inlaws and their arthritic knees. Beds were comfortable and the room was well groomed. Breakfast buffet was traditional foods so nothing spectacular but the food was cooked fresh and hot food was always available. The wait staff was very attentive. Overall a nice hotel to utilize when looking for something close to the airport, mall and restaurants- all are within 5 miles. The hotel is attached to business offices so when I opened the curtains I could cleary see people working in their offices and they could see me which forced me to keep the curtains drawn.
My room had only lukewarm water and was extremely noisy.
Location, attractive room and lobby, parking garage, nice TV. The high bed, no hot water, difficulty turning on shower, toilet running, broken bathroom door hook, no movie channel.
Very nice building. The place was very well decorated and it was apparent that considerable effort was put into the interior design of my room. There was a very nice fitness center with a full range of equipment (including free weights; a rarity for a hotel) and there were even complimentary earbuds (wifi was $13.95 but earbuds are free? ... Seems odd but thank you.). The whole place seemed very clean on the houskeeping side but there was some building maintenance issues. The staff I encountered were very friendly and hospitible. With the exception of the minibar which was jam packed with the usual assortment of ridiculously priced things there was no fridge. Also, despite the a/c being set to 65° the entire time the room never felt cooler than 75° which makes it very hard for me to sleep. We were on the top floor so I assumed it was the blazing hot sun beating on the building but even at night it couldn't catch up. Lastly the wifi cost $13.95 to use which I thought was pretty steep considering every hotel I've stayed in for the past 10 years or so has included it for free.
Best breakfast buffet of any hotel.
Good location, free parking, clean room, very comfortable beds! Great experience overall...can't wait to return! No negatives
Not hot water in the night , the bath tube bad
Beautiful view of the Harbor. The room was very very clean, no Florida bugs that you always hear of. Night life exceptional, many things to do within walking distance. Their restaurant and breakfast is great, and not high priced. Will definitely recommend and visit again.
Stayed 6 nights, it was to visit my daughter at UT college. The drive into the city wasn't bad. Very busy during rush hours but that's any city. Also drove to golf courses and Anna Maria Island all was easy enough. Pool was nice, clean. Gym is bigger than most hotel fitness areas, Fresh coffee every morning. There is bar and restaurant right next store. Out side deck. Nice enough for a beer. I'll stay there again when I go back The help when I got there turned me off. There was a few people at the counter (line of about 6 people) and only one girl trying to help while two were not bothering to help. They could see people were waiting. The one young girl had to ask them to jump in.
Good value, convenient to airport with free shuttle. On site restaurant has decent food and beds are comfortable.
Front desk personal was friendly and helpful Shower head was messed up and dirty. Complained a few times to house keeping and still was not fix. Plus there were uncovered holes and 1 outlet was not covered properly.
Nice view No super market nearby. One of elavators was not working all the time. Staff were not helpful at all. We arrived there around midnight and we had to stay in the lobby for about an hour and half till they gave us the room. Toilet flush was not working properly.
I arrived at the hotel close to 11pm, and my room still was not ready. After waiting for 20-30 minutes for them to prepare a room, it was the wrong room and there was dirt/dust all over the bathroom counter and sink. I had booked a water view room and the only view i had was a parking lot. Around 1am I was woken up by pounding on my door.. once I opened it I was questioned as to wether or not I had even checked into the hotel since they had no record of anyone staying in that room and it was supposed to be vacant.
Staff were super friendly. Great shuttle service! Food was a delicious. I would stay there again.
No shampoo and conditioner the first night, second night they took dirty linens and didn't replace, also lots of remodeling noise, third day had Jack hammering in room next to us and was told " remodeling" i said that is great but you shouldn't have put us next to it! Not a great stay... No breakfast either
Room was nice. The attached Beach restaurant created a perfect retreat after a long days of travel and work. This early riser was left in a ghost town when it came to finding coffee and something to eat. Shower squealed until I busted up all the hardwater despots in the shower head.
The weather Roaches in our room, enough said. Management did nothing to compensate us. Will not stay there again
Extremely nice staff and great location
The security was pretty good. The view was relaxing. I was dissapointed because what I booked was not what I got. I reserved two bedroom suite and I ended in two separate rooms because the room was given to another person.
The place is busy so be patient with staff. Had a few issues but they were handled quickly. No complaints. It's clean and well maintained. The bright spot was the poolside food. It's great. We ended up eating there two out of four nights. Kind of beach Mexican. Would recommend staying here.
It's a bit old and could use some updates
Great suite is a converted condo over looking the bay. Terrific view Bedroom was to small, Building echoes, not centralized location, but close to interstate so was okay.
its very comfortable, it has all we needed. it´s probably a little away, and you ought to have a car. we used it just too sleep cause we were visitin`, Tampa, St. Petersburg & Clearwater all during` weekend. there was too much light in the bedroom, the black out curtain wasn´t enough, but we were so tired, that we didn´t mind at all.
The location, the facility and the staff were all great. We'll stay again if we need hotel in Tampa, and will recommend it to others.
Beautiful location on Tampa Bay. Excellent staff and beautifully kept grounds. The room was a little run down and aged, but nice layout. We liked the balcony, kitchen and amenities. The room could use a little sprousing up and repaired. Door jambs, tile and holes in the closet walls for A/C and water heater access should be fixed. Flyers in the room asked us to conserve water, but the shower faucet leaked and could not be turned completly off.
Nit a great loation unless you have a car.
I prefer this over a Hyatt/Marriott any day. Very affordable, kitchen availability which we used daily, private balcony with beautiful views, staff were very accommodating, security on site, lots to do for kids or space to just relax for adults. Free shuttle to and from airport was great. lots of parking available. We would love to come back! Can't think of anything.
Location can't be beat, pool is nicer than embassy across street. Valet service is also way better than embassy....that's what I pay more for. AC never gets real cold for me...I stay here a lot when I attend hockey games...I always stay here or embassy across the street. I've been choosing Marriott because the valet for embassy is a zoo and takes forever when you try and leave in the morning but if Marriott doesn't fix their AC I'm gonna have to find something else.
Good location and customer service
they have just about all you need on site pool side bar, lobby bar, sports bar and grill that was able to get our home town games for us, upscale 4 star restaurant and an excellent spa... we went to Florida to hit the beech and found our selves struggling to find a reason to leave our hotel spa services were amazing cant say enough about the experience, do yourself a solid and book a message. no on site parking you are forced to valet your car for 24$ a day and neither our booking site nor the mariot site see it fit to mention that... that said the valet service was good and we never had to wait long for our car
Our view was great, very relaxing, beautiful, rooms were cozy and the location was convenient. That we didnt stay longer :(
Market Grille food and service were excellent. Very good coffee Very disappointed with the room. No refrigerator or microwave. Royal Cup coffee was very good, but packages of powdered cream not good. Arrangement of room, lack of comfortable chairs to watch tv or read newspaper. Never could get room temperature comfortable, Seemed to be about 3 degrees difference in room temp and thermostat setting.
Comfortable bed needs updating of furnishings and decor. Carpet tacks from bedrrom area to bathroom were exposed, painful!! Restaurant was expensive.
The fact that its next door to a strip club Sink didnt work. Had to use shower to brush teeth.
Plenty of outlets for charging, plenty of towels and coffee. Everything was clean and beds were comfortable. No bed bugs!
The location is great and very close to the airport. You could tell that the room had been updated (new paint, fresh linens, nice towels, etc) and there was a mini fridge - not bad for under $100 a night. The bed was horrible - completely worn down to the springs on one side and the other wasn't much better. The sheets were nice though. The outside door had a gap about as wide as my finger all the way around and the carpet looked quite dirty and worn. The front desk staff were pleasant at check-in, however it was a completely different story at check-out. I clearly interrupted the two employees talking when I walked up to the desk. After both looking at me standing there, they continued their personal conversation for another five minutes and after realizing I wasn't going away, reluctantly came to the desk. I said I needed to check out, she asked my room number, then didn't say another word, just slapped the paper on the desk and walked back to the office behind the desk, closing the door behind her. Not a bad price, but I don't plan on saying here again.
Close to Airport No shuttle at night; Breakfast not included; outside (motel) doors; Could hear highway traffic; Restaurant opened 15 minutes late;
location near airport hotel was out dated
We did not have shuttle service to the airport between 4:30 AM and 5:30 AM and we had to pay a Taxi driver $30.00 to be able to make our flight. There were three of us. The front desk was unsympathetic and we almost missed our flight.
Staff was great from the moment i stepped in. Restaurant in hotel, night club, pool, basically all you need. Room was cleaned and smelled great. The room wasnt luxurious, like marble baths, but was clean and provided all we needed. Door to the room opened outside. Room had 2 full sized beds, not queens. (My fault for not double checking) We were positioned close to the night club and listened to thumping at 10pm when we went to sleep. We had a 5am wake up, so we missed the am breakfast that starts at 7.
I wouldn't stay at this hotel for free!
Price Soggy , sticky carpet. AC leaked. One slow elevator, getting to our room was a challenge. NO continental breakfast, NO microwave in ea room (one $20 microwave next to ice machine)
Balconies, swimming pool, service No microwave in room
Clean room. Good size Restaurant in hotel has poor service and doesn't seem clean. Wouldn't eat there
The Hotel staff was amazing.. Very polite and made sure our stay was as comfortable and easy going as possible. The room was also amazing!!! Very spacious and clean and very comfortable beds.. I loved my stay at the Hilton and will be making this hotel chain my #1 choice when vacationing. I loved everything!!
Very comfortable bed Some issues with the soundproofing of the rooms. A little noisy.
I was in town for a concert at the Amalie Arena and didn't want to drive back to my home on the east Florida coast the same night. Everyone was very friendly and helpful and the room was great. I would stay there again. The usual downsides to a downtown hotel, like having to pay a lot for parking and no spots available in the valet lot. Also, the only way I could find to get from the part of the 3rd floor where the catwalk from the garage/City of Tampa building and the conference rooms were was to go down the escalator to the lobby and then take a second set of elevators to the guest rooms (I was on the 8th floor).
Breakfast was 100% better this stay. Cleaner because an employee was on top of it. Mold in shower. Dried substance on back of bathroom door. Broken key readers by pool and rear exit. Broken water fountain at pool. Broken shower at pool. Leaky shower which caused slippery green mold
Location Even though when I booked the room I clearly stated 4 adults, when we checked in, they gave us a room with only one king size bed. When I complained, they said "sorry, we are all sold out, you should have specified you wanted 2 beds when you made the reservation". When I asked for 2 roll away beds, they said we could only have one due to fire code restrictions. Staff never really tried to help me - more of a tough luck attitude!
I like Westin in general! But Tampa bay westin has nothing to like THIS SPECIFIC WESTIN IN TAMPA is the worst! I got there at 2:00 am being exhausted and they didn't even let me check in because my reservation was made the same night(after12)!!! They asked for more money since I booked it through kayak THEY DID NOT LIKE THAT AND WAS OBVIOUS WITH THE ATITUDE! The guy (MIKE WITH ARABIC ACCENT) said Too bad you booked it through kayak, it's a third party and we can't even match the price!! So you have to pay more now that you're here! Ended up leaving without getting my money back! I lost $128 and checked in at Hyatt instead! Horrible experience
peace and quite the bathroom did not meet my expectation by a long shot
My wife and I are from the area. We were celebrating her birthday and my goal was to take her "away from it all" (duties as a mother, career woman, etc.) while not having to travel far. The hotel provided first-class amenities, scenic prime location, superb on-site dining, the latest extended check-out time we've ever experienced and the perfect romantic ambiance. The best part: We were 15 minutes from our front door! We were surprised that lit candles in the room weren't allowed. However, we understood. Also, no refrigerator to store items left over from the stellar meal at Aqua.
It is comfortable, but room servace rather slow and the same with house keeping, recepcians are very gentle.
Very very good. I wish it stayed at a nice beach. Everything else was just perfect. It was not a swiming beach though they call it privat beach. Only jets.
The staff are very helpful and friendly. The gym is well equipped and the rooms are really big and very clean. Worth the money The location is not great but the hotel provides a free shuttle. the internet is quite expensive like $7 for 15 mins.
The lobby and rooms were nicely appointed. Probably one of the nicer lobbies I've seen - really pleasant to just hang out in. The echoes and slightly dim lighting of the hallways reminded me of elementary school and just didn't give me the luxury vibe. The lighting room also gives it a rather downbeat feeling. I think some bright sconce lighting in both halls and rooms would really give some much needed energy without compromising the historical gravity of the re-purposed courthouse.
Modern and beautiful rooms are spacious and staff is great
Old historic building with modern amenities. Short walk to the Riverwalk and great restaurants It was all good, must valet car which was understandable for the repurposed building
- The hotel is built into an old US courthouse, which is very pretty and well executed. It felt like a high-end boutique hotel. - The room was exceptionally clean, and the decor was nice and modern. - The location of the hotel was great. A quick ride or walk to anywhere downtown. - The price and value of the hotel relative to where it is, and what you get is pretty good. I felt this was the nicest hotel for the price. - The hotel was a bit difficult to navigate when first arriving. The entrance is around the Zack side, not on the Florida side that is advertised as actual address. Once we got our bearings it was better. - The hotel bar advertises a daily happy hour, however in practice the hotel bar was never open, nor was there any staff there. - The restaurant was good in theory, but execution was lacking. The egg breakfast I got tasted horrible and had to be sent back. The other food was pretty good, but the service was complete rubbish. - The hotel is a bit sparse and lifeless, and hotel staff were hard to find.
Loved the high ceilings and the fact they kept a lot of the details of the old use of the building. Great ambiance, food, bar. etc.
Great design. Looks very upscale. No parking. Must use meter to park on the street or pay for valet service. The faucet and shower handle were not installed properly and were loose.
It was a last minute plan to stay in downtown Tampa. This place was GREAT!! The staff were awesome, the rooms were very comfy and the amenities were pleasing. Parking was a little interesting as there is no onsite parking but because they offer 24 hour valet and your already downtown with lots to do, its not so bad.
Upscale, clean, friendly staff. Nothing was included. Had to pay an outrageous amount per day to park, internet was also a fee (two days with that fee is what I pay for a month of internet at home). I expected normal mark-ups for food and drinks but to pay that much for simple amenities which should be free was ridiculous. But I guess it was my fault for not checking on that; I've just never stayed at a hotel where that stuff wasn't included.. especially for the price of this hotel.
Looks very beautiful in common areas Lots of money for what you get and you have to pay extra to park which isn't included anywhere when you sign up as well as pay for wifi
I had a short stay. The price was the main factor in my choice and the location near a conference at the Marriott. The view was very pleasant. I did not use any of the facilities so could not really rate this item. I suggest having a box NA for this circumstance. The mattresses are very soft. My experience is that good mattresses and hotel mattresses are firm. No vending machines on the floors. Water flow in the sink was very low. Shower produced huge volume, which wastes too much water. I suggest low flow shower heads, but it may be that guests like using floods of water when it's not their own. The cable TV lost the satellite connection, possibly due to a thunderstorm at that time.
The place was nice and weather was beautiful. Hotel room was spacious and clean. The view was wonderful and we didn't turn on the TV once because of the view and watching the cruise ships leave the harbor. Who doesn't have coffee downstairs?
The place wasn't clean, even after we complained the next day coffee stains were left on counter, a dirty glass with lipstick was just put on shelf. Also the plumbing was loud. There's no soundproofing, we could hear the person snoring in the next room. The manager did give us free breakfast which was nice but if I hadn't prepaid I'd have moved
Going from Denver to Tampa in December what is an important factor to a three day stay? Swimming in a heated outdoor pool as shown on the Westin website. We arrived on the third floor in our suits ready to swim only to find out the pool was under construction. The hotel claims the third party we booked with should have told us, they didn't. Neither did the front desk when we checked in. Very disappointed!
Clean with the usual Westin standard amenities. The staff was mediocre at best, making you feel unimportant. This was a festival weekend but they allowed themselves to be lazy instead of working extra hard to please the customer. No attempt to accommodate room requests. Seemed like they hired temps from the holiday inn or something.
Location is fantastic. Great views. Not a heavenly bed at all. I remember what those beds are like and this was not it. It felt like a thin mattress. The carpet had large stains in a couple of areas.
Decor Roof top bar closed on Sunday of holiday weekend.
HAVING TO PAY FOR PARKING WHILE i WAS A GUEST STAYING IN THE HOTEL. ONE OF THE MAIN THEMES OF THE HOTEL IS FOOD BASED AND WHEN WE ATE THERE THE FOOD WASN'T UP TO PAR WITH THE PRICES WE PAID. THE BAR WAS SUPER NOISY. WHEN I MADE A SUGGESTION WITH THE CLEAR AT THE FRONT COUNTER SHE GOT ARGUMENTATIVE WITH ME.
Great location since I was taking a flight early the next morning. Spent 20 minutes trying to find my reservation. Also, they charged me for parking, even though I didn't have a car. Had to have that charge removed from my bill as I was hurrying to make a flight.
Located right in the lobby of the airport. You arrive from your gate to the hotel lobby in 10 minutes. Staff incredibly helpful. Hats off to Nadine for helping us plan activities during our day off, and to Cheryl and Luz in the Concierge Lounge for making us feel so welcome and having treats for us. The restaurant and room service offerings were delicious. I have been to this hotel a few times, and am never disappointed and will come back again. Wish the hotel had a designated Concierge to help us make plans in the vicinity. Hated to bother the front desk staff while other guests were waiting to check in and out, but had no choice.
My room 431 is located above the kitchen and I could strongly smell hamburger grease.
Wouldn't allow me to cancel my stay even though they were contacted 3 weeks before hand.