Regency Lodge

This hotels looks like it had seen better days in the past. The curb appeal and entry is great but it stops there. Hotel was dirty and carpets were stained. Bed linens were old and stained. Seems like maintenance is under-staffed as there were broken items in the hotel room (e.g. A lamp didn't work and the toilet kept making loud noises every half hour). I wouldn't recommend staying here.

The lobby...... It was the dirtiest hotel I've ever seen. The lobby was lovely and I never expected to walk into the building my room was in and see filthy floors up 2 flights of stairs. Like it had never been vacuumed ! Got to the room and the desk chair, which I needed was broken and in permanent lean. The hotel phone in the room also did not work. So we called the front desk for a chair and a phone and we were told when the maintenance man would be in later that day..... Any other hotel would have brought a chair and phone right away or switched us to a different room. Not this place. We took 4 hour nap on top of the sheets and checked out immediately.

The location & price were a good deal, & there was a small kitchenette in room with a refrigerator & microwave, which I always appreciate. The room was big & clean. The towels were small & scratchy. There was a thin comforter on the bed & the pillows were average at best. The air conditioner was loud.

People were nice! No hot tub to relax in.

Price and location. The carpet in my room seemed to be newer. It's always nice to have a fridge in the room. This used to be my go to place to stay while coming back to where I grew up to visit family, and I've been here about 5x or so over the past few years. It was reasonable, well located and generally comfortable. Unfortunately during this stay the housekeeping was aweful. I stayed 4 nights the first of which had a wedding party - which has always been the case when I've stayed. The hallway areas were never once vacuumed - even with lots of visible debris. A small bit of wine that we spilled on the dresser the second evening was never cleaned. The bathroom floor was never cleaned. The clock was never adjusted after the the time change. I don't know if they're just used to guests staying only one night and therefore don't think people will notice if something's in the same dirty place for days, but it's unfortunate. The mattresses and bedding have definitely been around too long. One phone didn't work and the magnifying mirror was broken and nearly fell off and was never repaired. I guess you get what you pay for. I am never coming back to this hotel.

The hotel appearance inside and out was nice. The front desk staff in the daytime was very rude. The bar staff was very nice and friendly. The lady that was supposed to attending to the breakfast area was rarely seen, even though a guest had a waffle stuck and she offered no assistance. The housekeeping staff was friendly and helpful. The door to the outside from our room was broken and evidently they couldn't fix it, though we didn't know this til we were ready to leave, so that was inconvenient. One of the lights in the bathroom was burnt out, the maintenance man took it out but never replaced it. When we tried to talk to the lady at checkout, she was very rude. We asked about a discount due to the broken door, and light out. She said very rudely "I offered to move you". She had told us actually that someone would fix the door while we were out shopping, but that didn't happen. Had we known that we would have probably moved. She said there was nothing she could do, we would have to contact Priceline to negotiate a discount. I doubt I will stay there again!!!

Location I'v e stayed here many times and the service has gotten progressively worse to the point that this is likely my last time staying here. Room was awful. Everything was damp, and over perfumed to the point of gagging. Breakfast bar very lacking, and the business center was using Windows Vista - extremely slow.